etiquette by vicky mallick & yogeshwar rao

Copyright © technoKrats

Tenet Systems Pvt. Ltd.An ISO 9001:2008 Certified Company


What Makes Human Beings Different from Animals ?

It is the way they carry themselves in the society. Here comes the importance of manners and etiquette.

It is essential for an individual to behave in a responsible manner acceptable to the society. People around us must not feel embarrassed by our behaviour. One should not behave irrationally or illogically in public.



What is Etiquette ?

Etiquette in simpler words is defined as good behaviour which distinguishes human beings from animals.

Human Being is a social animal and it is really important for him to behave in an appropriate way. Etiquette refers to behaving in a socially responsible way.

Etiquette refers to guidelines which control the way a responsible individual should behave in the society.



Need for Etiquette



Etiquette makes you a cultured individual who leaves his mark wherever he goes.

Etiquette teaches you the way to talk, walk and most importantly behave in the society.

Etiquette is essential for an everlasting first impression. The way you interact with your superiors, parents, fellow workers, friends speak a lot about your personality and up-bringing.

Etiquette enables the individuals to earn respect and appreciation in the society. No one would feel like talking to a person who does not know how to speak or behave in the society. Etiquette inculcates a feeling of trust and loyalty in the individuals. One becomes more responsible and mature. Etiquette helps individuals to value relationships.



Factors Influencing Etiquette

Grace BeautyHandsomeExternal Appearance

Schooling FamilyFriendsEducationMarital life

Psychological

Childhood OriginParental

Heredity

Physical



Types of Etiquette

• Social Etiquette

• Bathroom Etiquette

• Corporate Etiquette

• Wedding Etiquette

• Meeting Etiquette

• Telephone Etiquette

• Eating Etiquette

• Business Etiquette


You never get a second chance to make a first impression.

• The first 12 words

• The first 12 steps

• The first 12 inches

First ImpressionsThe Rule of 12 in Business

Corporate EtiquetteCorporate Etiquette refers to set of rules an individual must

follow while he is at work. One must respect his organization and maintain the decorum of the place.

Do’s and Dont’s



Take care of your pitch and tone at the workplace

Pass on information to all related recipients in the desired form.

Never attend meetings or seminars without a notepad and pen

No organization likes to have a shabbily dressed employee

Don’t pass lewd comments to any of your fellow workers.

Respect your fellow workers and help them whenever required.

Data in any form must not be passed to anyone outside the organization.



Never adopt a casual attitude at work.

Don’t peep into other’s cubicles and workstations.

Don’t open anyone else’s notepads registers or files without his permission.

It is bad manners to sneeze or cough in public without covering your mouth.

Stay away from nasty politics at the workplace

Avoid playing blame games.

Keep your workstation clean and tidy.

Never criticize or make fun of any of your colleagues.



Make sure you turn off the monitor while you go out for lunch or tea breaks.

Never ever drink while you are at work. Smoke only at the smoking zones.

Do not leave the restroom with taps on.

Office Stationery is meant to be used only at work. Taking any office property back home is equivalent to stealing.



Corporate Etiquettes

Clothing Etiquette / Dress Code

Interacting with Co-Workers

Telephone Etiquettes

Desk Etiquette

Mobile Phone Etiquettes

Emails Etiquettes


http://www.managementstudyguide.com/corporate-etiquettes.htm


Clothing Etiquette / Dress Code

Female Employees

A reasonable length skirt (not mini-skirt) or full-length trousers of a non-jeans material combined with a top (such as a dress shirt, polo, or sweater set) is considered acceptable. An informal dress with appropriate skirt length is also acceptable.

Male Employees

: A combination of collared shirt (such as a dress shirt or polo shirt), cotton trousers (such as khakis or dress jeans) with a belt, and dress shoes (such as loafers) with socks is generally acceptable. A blazer or business jacket can optionally be added.

Unacceptable for either gender:

gym clothes, rumpled or ripped clothing, miniskirts, underwear as outerwear, inappropriately revealing attire such as bare midriffs, and flip- flops. Many corporations also frown upon open-toed shoes and shorts.



Interacting with Co-Workers

• Be cordial to all.

• Be polite to your fellow workers.

• Help your colleagues in whatever way you can.

• Too much of friendship at the workplace is bad.

• Avoid taking sides at the workplace.

• Avoid being rude to anyone.

• Never interfere in your colleague’s work.


http://www.managementstudyguide.com/interacting-with-co-workers.htm


Telephone Etiquettes Always remember your voice has to be very pleasant while

interacting Never call any person at odd hours In any official call, don’t use words like” Any guess who I

am? Make sure your content is crisp and relevant. After dialling, always reconfirm whether the person on the

other side is the desired person whom you want to interact with.

While interacting over the phone, don’t chew anything or eat your food.

Always speak each and every word clearly. Don’t take too long to pick up any call. In professional talks, never keep the conversation too long

as the other person might be busy.Copyright © technoKrats

http://www.managementstudyguide.com/telephone-etiquettes.htm


Desk Etiquette

Keep your workstation clean and organized.

Make sure you don’t throw paper and wrappings here and there. Throw them in dustbin.

Avoid bringing soft toys, photo frames, candle stands to work.

The official phone should be used only for official purposes

Eating at the workstation attracts cockroaches and insects. Go to the cafeteria for lunch.

Keep a notepad and pen handy to jot down important contact numbers. Avoid writing on walls or loose paper.

Develop the habit of using a table top calendar.

Turn off your printer, scanner, computer, light

Smoking at the workstation is an offence.


http://www.managementstudyguide.com/desk-etiquette.htm


Mobile Phone Etiquettes

Always keep your cell phone in the silent or vibration mode at the work place

Remember office phone is only for official purposes. Don’t circulate your official number amongst all your friends and relatives

Don’t activate film songs or jokes as caller tunes for mobiles meant for official use.

Never shout on the phone.

Be clear about what you intend to communicate

Make sure your mobile calls do not hamper your productivity.

It is bad manners to pick calls when someone is sitting with you unless and until it is an emergency.

Switch off your mobiles while attending important meetings, presentations or seminars. In case of an emergency, move out of the place to attend the call.


http://www.managementstudyguide.com/mobile-phone-etiquettes.htm


20

Placing a telephone call…

If you’re making a call, identify yourself first, then ask to speak to the person you’re trying to reach.

On finally reaching the person…

Before jumping into a deep conversation, ask if they have time to talk.



What about voicemail?

If you must leave a message, state your name (spell if they don’t know you), phone number, date and reason for the call.

Repeat your phone number at the end—SLOWLY.

When you are in ANY meeting

turn off your cell phone ringer—accept voicemail and text messaging only!



22

Can you hear me now?

If you have to take a call in a public place—try to move to a more private space.

Hearing one-sided conversations alienates the person NOT in the conversation!

If you have to talk in a public place (bus, elevator, airplane etc.) keep it short and discreet.



23

If you’re on the phone and

another call comes in…

Always ask if it’s alright to put them on hold

Always give a brief explanation of the reason of hold.

Sign Language?

Do not interrupt someone on the telephone by

gesturing,

speaking or

writing them notes!


Email Etiquette

• Be informal, not sloppy

• Keep messages brief and to the point.

• Use sentence case. USING ALL CAPITAL LETTERS LOOKS AS IF YOU'RE SHOUTING.

• Use the blind copy and courtesy copy appropriately.

• Don't use e-mail as an excuse to avoid personal contact.

• Remember that e-mail isn't private.

• Be sparing with group e-mail. Send group e-mail only when it's useful to every recipient

• Use the subject field to indicate content and purpose. Don't just say, "Hi!" or "From Laura.“

• Remember that your tone can't be heard in e-mail

• Use a signature that includes contact information.

• Summarize long discussions

• If you are forwarding or reposting a message you've received, do not change the wording.



Email Etiquette

Ways to properly send emails on mass emails.



What are mass emails

Mass emails are emails sent out to multiple people

These emails are meant for multiple people and not just one person

These emails are usually informational messages to get in touch with more people easier.


Rules For sending out Mass

Emails

Make sure that they are SPELLED properly, no one hates having the embarrassment of misspelling

Do not send personal or praise emails out over mass email

Make sure that the email is for everyone to view and is not offensive!!!!



Examples of bad emails

To: [email protected]: [email protected]

Topic: Officers Meeting (officers only)

Subject:I was emailing you to tell you that we will

have a meeting this Thursday at MacDonald's.

We will be going over the months community service projects.

See you there

BobPresident

This email might seem to be ok but really it is not.

The non officers might over look the topic read the email and show up at the meeting

Only to waste their time.

If you want to email the officers make a separate list serve or put the emails in, do not email the club list serve.

Bad because…


mailto:[email protected]



The way they’re meant to be


Topic: problems at the club office

Subject: This week the construction going on

around the office has been sort of destructive.

The power has been cut at the office and there is no power.

If you were planning on going by the office to work on project please try next week


Topic: The web page assignments

Subject:As you all know the deadline for turning

in you pages you are designing is March 24th

Please have these completed by this time and up on FTP.

Hope everyone gets these done ASAP

Robbie







Reasons why both are good!

1st EmailThis email is informative for all the membersIt also is meant for everyone!It in no way makes any personal remarksIt is ok if you want to add jokes or comments that the whole group understands.

2nd EmailThis email is a perfect example of a deadline or meeting time email!It was not sent for just the select few but for the entire clubMake sure if you email at anytime you make sure the email is similar to these formats.If not, thinks about emailing it before you fill up others inboxes!


Mixing and Mingling in Business

Prepare in advance

Arrive early

Position yourself

Make eye contact & smile

Take responsibility

Work the crowd

Use icebreakers

Ask the right kinds of questions

Be a good listener

Know when to leave



Handshakes are the physical greetings that go with your words

How to shake hands

When to shake hands

When not to shake hands

Handshakes to avoid

The Business Handshake

There are three main conventions.The way you extend the handThe way you apply the pressureThe length of time you shake

the hand



Introducing yourself

Introducing others

Responding to introductions

What to do when you can’t remember names

Secret to remembering names

Small talk helps us put others at ease and make them comfortable.

Small talk breaks the ice and goes a long way toward furthering a relationship.

Introductions in Business


Body Language

A person’s posture, facial expressions, and gestures send messages.

Eye contact is the most obvious way you communicate. When you are looking at the other person, you show interest

Where you place your arms suggests how receptive you. Arms crossed or folded over your chest say that you have shut other people out and have no interest in them or what they are saying.

Legs talk, too. A lot of movement indicates nervousness.


"WHERE KNOWLEDGE IS WEALTH"

The research paper focuses on the meaning of business etiquette and what constitutes business etiquette.

It elaborately explained about a confident ‘Hand shake’, ‘Dress code’, ‘Business cards’ and ‘Handling people’ at the work place. It dwelt at length about ‘Interview Etiquette’, ‘Mobile Etiquette’, ‘Telephone Etiquette’, ‘Office Etiquette’, ‘Dining Etiquette’, ‘Email Etiquette’ and ‘International Business Etiquette’.

It clearly explained about the differences in etiquettes but put entire efforts to bring about the commonalities and laid stress on the basic etiquette which is universally accepted and adopted.

At the end it concluded that business etiquette is essential for survival and success at the corporate world.



Thank you for your time!

technoKrats

43, N K Guin Lane, Serampore,

Hooghly – 712201, India.

Call: +919830158077 or

+1-850-745-0414

Web: http://technokrats.in

Tenet Systems Pvt. Ltd.

42, N K Guin Lane, Serampore,

Hooghly – 712201, India.

Call: +919830158077 or

+1-850-745-0414

Web: http://tenetsystems.net

etiquette by vicky mallick & yogeshwar rao

Self Improvement