etiquttes ppt

8/8/2019 Etiquttes Ppt

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Cmde N M Pandit


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First impression is the best impression

You represent the organization

Introduce yourself well

Memorize names of client representative. If you find it difficult tounderstand, ask the name again.

Handshakes- No moist / sweaty hands

- Firm handshake (gentle if the other person is a lady)

- Handshake to last only for a short while


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Appropriateprotocol

Shirt Light pastel shades

Trousers Darkcolors

Shoes Black/ Brown (Polished) Socks Colorto matchwith shoes / trousers

Slim wallet

Arespectablepen

Party wear Darkshirt, light colored trousers Different attire everyday during a week

Your personal appearance makes a lot of difference to your

level of confidence


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Always carry and use yourBusiness Cards

Vision, Mission, Values a must know

History & Culture: Yourcompany and client organization

Clearidea on expectations from yourmanager

Askforhelp / clarifications


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Speakslowly and clearly

Watch your tone of voice not to be tooloud

Askforclarification if you dont understand something

Watchpersonal space stand a foot away from otherperson

Speakin the universallanguage (English) when at workplace

Say excuse me if you accidentally bump into someone


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Begin the calls with Good Morning/Evening..

Identify yourself

Keepconversation to the minimum

Dont speaktooloudly ordisruptpeople around you

During meetings, turn yourcellphone off /put on silent mode

If you must take a call during a meeting, excuse yourselfand walkout

Please do not make any personalcalls from the client site


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Always sit up when seated on the table

Avoid making strange noises on the table

If you have to leave the table in between the meals then always excuseyourself

While not eating, hands should be either on your lap or rest your wrist onthe edge of the table

Avoid reading at the table

Always request the person closest to pass on the dish that you

desire to have


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Using fork and knife (Work inwards)

Elbows not to be rested on table while eating

Season food according to your taste

Eat with your mouth closed

Social Drinking:

- Never drink on empty stomach- At a cocktail party, hold the glass in your left hand and

leave the right hand free for handshaking

- Do not drive after drinking


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TABLE LAYOUT


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Proper Dining Etiquette


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What is Etiquette?

Etiquette is respect, good manners, and good

behavior. It is not just eachof these things,

but it is allof these things rolled intoone.

Whetherat home orin a restaurant, it is

important tohave a complete understandingofhow toconduct yourselfwhen

entertaining orbeing entertained.


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Goal

...Tohelp youperform with

graciousness and poise at the table

make a big difference in yourimage.


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Proper Dress Attire- Ladies

Simple is best..

- Basic blackornavy suit withwhite blouse.

- Sari orSalwarKameez- Jewelry (pearls)-No body jewelry (i.e.

tongue rings, facial jewelry, etc.)

- Panty Hose??

(skirt) Knee highs??

(pants)- Well groomed: haircombed, nails clean,

shoes clean, brush teeth, use deodorant .


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Proper Dress

Attire- Men

Simple is best..

- Basic blackornavy suit withwhite shirt andtie. (jacket, slacks with belt, and shirt with tie -acceptable)

- Well groomed: haircombed, nails clean, shoesclean (no tennis shoes,sandals), brush teeth,

use deodorant.- No earrings, body jewelry (tongue rings, facialrings, etc.)


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Table SettingSilverware will be arrangedprecisely in the rightorderthat it is to be used forthe meal. General

rule -start withouterutensils and workyourway

toward the serviceplate.

*Tip..The word left has fourletters, so does the

word fork. The word right has five letters, sodo the words knife & spoon. This is a great way

torememberthat the forkis on yourleft and the

knife & spoon are on yourright.


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Table Setting


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Preparing to eat..

ProperPosture

Make sure you sit up

straight with yourarms nearyourbody.

Never, never, hang

yourelbows heavily

on the table when at aformal dinner.

Turn offcellphone

How touse a napkin

At the beginning of

the dinner,place yournapkin in yourlap

afterthe lastperson is

seated. Unfold the

napkin andput it inyourlapdo not

shake it open.


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When to start eating.

How to eat food Eat food in the orderit is served.

Start eating hot food when it is served.

Forcold food orbuffets, wait forthehost/hostess to announce dinner. (Wait

until invocation orbless yourfood before

you start eating.)


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When to start eating.

How to eat food, cont..

Bring food to yourmouth, not yourmouth

to yourfood

Chewwith yourmouthclosed

Cut yourfood into smallpiecestake small

bites so youcan carry on a conversation

Do notsmoke, use a toothpick, chew gum,

apply make-up at the table


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Salt &P

epper Taste yourfood before adding salt & pepper.Passing the salt & pepper

Pickup both (salt & pepper) and place themwithin reachof the person next to you, do thesame until they reach the person who asked forit.

Do not pass hand tohandsalt & peppershould only be used by the person that askforit. Always pass to the right.


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Drinking Beverages If the glass has a stem, hold the glass by the

stem topreserve its chill.

Tuckempty sugarpacks, plasticcup from

creamerunderthe rim of yourplate orunder

the edge of saucerorbutterdish


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Eating Bread Take one piece of bread, place it onto thebread plate and pass it counterclockwise.

Breakbread into moderately sized pieces with

yourfingers do not cut it.

Spread enough butter, using the butterknife,

onto the piece youhave broken right before

you eat it. Do not butterthe whole piece of bread first.

Do not bite bread


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Eating Bread cont.In the absence of bread plate and butterknife

Place bread on yourservice plate

Use yourknife at yourplace setting toretrievebutterfrom butterplate. Place on yourplate.

Butterpats in foil.remove foil, using your

knife, slide butteronto yourplate.

Fold foil and place it underthe rim of your

plate.


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What to do when finished with

your mealand

Leave yourplate where it is, do not push it

away.

Place knife & forkhorizontally ordiagonally in the plate. (Indicates to serveryou are finished)

Place the napkin to the left orright of your

plate, orin the centerof yourplate.AndWhoever extended the invitation to

dinner should pay the bill.


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More ImportantT

ips. Always be on time. If you are late, call thehost/hostess.

If you are uncertain about howorwhen touse acertain utensil, watchothers and dowhat themajority of them do.

If a little bowlofwateris on the table, orappearswith the dessert, wash tips of yourfingers in it.Dry them on yournapkin.

Meat ordered with bones, should be eaten withknife & fork(cornishhen, ribs). Neveruse yourfingers.


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More ImportantT

ips. To eat soup, dip the spoon into the soup, then remove it bygoing away from yourbody, not toward it. Sip, (not slurp)the soupoff the side of the spoon, instead ofplacing thewhole spoon in yourmouth.

Ordering spaghetti (shellpasta) easierto eat Eatingpeas from a dinnerplate use knife topushpeas ontoplate. Eating out of a bowl, use spoon.

Neverdiscuss controversial issues (religion, politics)

Neverchew gum

Do not talkwith mouth fullof food Do not apply make-up, lipstickat the table


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Formal DinnerPlace SettingFormal Dinner Place Setting1. Napkin

2. FishFork

3. DinnerorMain Course Fork

4. Salad Fork

5. Soup Bowl & Plate

6. DinnerPlate

7. DinnerKnife

8. FishKnife

9. SoupSpoon

10. Bread & Butter Plate

11. ButterKnife

12. Dessert Spoon and Cake - Dessert Fork

13. Sterling Water Goblet

14. Red Wine Goble

15. White Wine Goblet

Silverware in this example is notplaced on the table in the orderin which it will be used for

a meal.


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Always come in neat and clean and follow dress code

Do not discusspersonal matters at the workplace

Be discreet when coughing and yawning

Usepositive language

Be direct in communication

If youhave called a meeting, be there first


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etiquttes ppt

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