etom framework as key component of process reengineering during implementation of network planning...
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E-plus and Comarch presentation during TM Forum Team Action Week in Paris in January 2011 titled: eTOM framework as key component of process reengineering during implementation of Network Planning systemTRANSCRIPT
Copyright Comarch 2010
eTOM framework as key component of process reengineering during implementation of Network Planning system
Heinz Wudtke Jakub Zaluski-KapustaTeam Manager P&S OSS Consulting
& Product ManagementE-Plus Mobilfunk GmbH & Co. KG Comarch
Next Generation Network Planning
2 Copyright Comarch 2010
T-Mobile Austria and GermanyO2 Germany GmbH & Co. OHG, GermanyVodafone GroupE-Plus Deutschland, GermanyPolkomtel SA, PolandTPSA – Polish Telecom (FT Group), PolandBouygues Telecom, FranceAuchan, FranceVistream, GermanyPTC / Era (T-Mobile Group), PolandBite Latvia and LithuaniaVivacom (BTC Group), BulgariaCrnogorski Telekom, MontenegroTele Yemen, Yemen
Sample Customers:
Next Generation OSS
• Convergent solution
• Service-oriented
• Process-driven
• eTOM and FCAPS aware
Next Generation OSS
• Convergent solution
• Service-oriented
• Process-driven
• eTOM and FCAPS aware
Next Generation Network Planning
3 Copyright Comarch 2010
– E-Plus Mobilfunk GmbH & Co KG was founded in 1993; market launch in 1994
– Since 2002 the Dutch telecoms group KPN has been the sole shareholder of E-Plus
• The telecommunications service provider is active in the Netherlands, Belgium, France, Germany and Spain
– The E-Plus Group ranks number 3 in the German mobile telecommunications market and is currently the fastest and most profitably growing network operator
• Annual revenues: 3.2 billion euros• EBITDA: 1.3 billion euros, EBITDA Margin 41,9 %• 19 million customers• Approximately 2,500 employees (FTE = Full Time Equivalent)
E-Plus survey – basic figures
Next Generation Network Planning
4 Copyright Comarch 2010
• Multi-brand concept – responding to the individual needs of different target groups• Low prices, simple tariffs and offers• Focus on core services
- Products and services where an established demand exists- Cooperation deals with strong partners
A challenger breaking up established structures
– More choice for customers
– An end to handset subsidies
– New market segments – New price points
E-Plus survey - Concentrating on what the customer wants
Next Generation Network Planning
5 Copyright Comarch 2010
Agenda
• E-Plus Network & OSS strategy• E-Plus OSS strategy• “Next generation network planning” project• Process transformation and documentation• Process-oriented approach• Example: SIP
Next Generation Network Planning
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Multi-brand concept
Low prices, simple tariffs
Focus on basic services
Smart Follower strategy
Multi vendor network strategy
Outsourcing of network rollout and operation
businessstrategy
networkstrategy
OSSstrategy
E-Plus survey – OSS Strategy
Getting OSS as a managed IT service -> Flexibility
Use of COTS products -> market drives developments
Use of “COTS” processes -> simplification, incr. efficiency
Next Generation Network Planning
7 Copyright Comarch 2010
plan build run
Planning Support Systems OSS
Stream 1: Processes
Stream 2: Systems
Scope:
planning, building, configuration and optimization processes (e2e) for the radio, transport and core network
Objectives:
1. reduce time to market for new technologies (target 1 – 3 months)
2. increase efficiency for network planning and configuration (+50% activities)
Configuration &Optimisation
Strategic Planning, Parameter Planning, Inventory, Work-Flow, GIS, … Fault-, Performance-, Maintenance-, Service-, Incident-Management …
Scope NGNP
“Next Generation Network Planning” - Motivation
Next Generation Network Planning
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NGNP – System Transformation
Legacy IT NGNP
standardizationsimplification
Next Generation Network Planning
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Process Transformation: Defining the scope
• Start with simplified processes (only good path)• Focus on completeness, scope
Next Generation Network Planning
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Process Transformation: Structuring processes
Next Generation Network Planning
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Process Transformation: Standardization of scope
Next Generation Network Planning
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Process Transformation: Detailing down to Workflow level
Next Generation Network Planning
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Process Transformation: Standardization of workflow activities
Next Generation Network Planning
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Split of responsibilities E-Plus – OSS supplier
In our strategy the OSS supplier does more than just deliver IT solutions!
Build from eTOM level 3
processes
Implementation and eTOM level 4
processesField of
standardization
Next Generation Network Planning
15 Copyright Comarch 2010
Process oriented approach• All network operator operations grouped in
processes– By technology (MV, LL, Transport, …)– By operation (new NE, change, retirement, …)– By business role – supporting processes
• Business level– What is done when
• Technical level – Frameworx view– Mapping with interfaces (which application is required when)– Mapping with Business Objects (which data is modified when)– Mapping with systems (which operation is done where)
Organisatorische Elemente & A... .
Führ
t aus
& u
nter
stüt
ztC
arries
Out
& S
uppo
rts
Car
ries
Out
& S
uppo
rts
C
arries
Out
& S
uppo
rts
Inte
rfac
esS
ervi
ces
Dat
a
Determine aconfiguration
Evaluate theoptimum
configuration inradio planning...
Radio NetworkPlanner
NCP needs tobe changed
Run PreHCMCalculations for
frequencies
Configuration hasto be changed
PreHCM notneeded
EvaluatePhysical Devices
and storeplanned...
ChannelPlan
NodeB
PreHCMRequest
AntennaPatternCombinerTypeNominalCellPla
nTRX
Sytem Swap,Antenna
Modification
SearchArea RANAntenna
NGNP Inventory
ChooseTechnology andPhysical Device
ID
PreHCM
BS
Radio NetworkPlanner
Radio NetworkPlanner
Radio NetworkPlanner
RANRepeaterLocation
NGNP RadioPlanning Tool
IF.20-1
has output of
Extension needed
Feature ActivationSet feature parameters for
cells
CellFeatures2G CellFeatures3G
Transportchanges needed
Transport changenot needed
System and/orinfrastructure
change needed
Next Generation Network Planning
16 Copyright Comarch 2010
Technical processes identification
• Business processes covering business activities
• Technical realization of the processes based on OSS tools
• All inventory & planning data with tools available within process task forms
SID
& a
pp
lica
tio
ns
Next Generation Network Planning
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Example: New Simple Integration Process
• Legacy TOC process without flexibility for radio planner
• Complex dependency on other departments
• Unreliable network confirmation for accepted configuration
SIP
• SIP gathers several network activities
– Planner can choose the order of the actions
– Planner can see the dependencies
– Flexibility – plans realized within one day
– Flexibility – real time report on realized or skipped activities
• Integration process divided into– Default configuration load– Final/optimization load
Next Generation Network Planning
18 Copyright Comarch 2010
Example: New Simple Integration Process
• Benefits– Tight process integration with Configuration Management and
network integration– Management and network integration– Processes focus on best tool usage– Limited mistakes in activities, due to full control of the network
Copyright Comarch 2010
Q&A session
http://ngnp.comarch.com
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