etransformation
DESCRIPTION
Presentation done during IQPC's European Purchase-to-Pay Week 2008TRANSCRIPT
eTransformationby Bertrand Maltaverne
European Purchase-to-Pay Week 200816 - 18 June, 2008, Crowne Plaza, Brussels, Belgium
”There’s no higher priority than
theTotal Total TransformationTransformation“of all business practice to e-business
practice.
Tom Peters
Transformation
is stressful
Zen=
continuous transformati
onfor
continuous improveme
nt
A 3-dimensional approach is required
for a successful eTRANSFORMATIeTRANSFORMATI
ONON
Process Technology
People
Process Technology
People
Technology serves strategy and reinforces it
Technology flattensflattens our world
Technology
drivesdrivesapplication ofpolicies
Technology
shapeshapess
organizations
Technology serves strategy and reinforces it
Technology boosts performance
Alex Bennet, Retired chief knowledge officer for the US Navy
KnowledgeSharedShared
=Power²²
Technology makes processes
more efficientmore efficient
Process Technology
People
Processes create a sense of community
Processes must be applicable applicable throughout the
organization
CTRL CTRL CC++
CTRL CTRL VV
Standardized processes
facilitate building trusttrust within the organization
Processes create a sense of communityProcesses enable reuse of best practices
Adopt a step-by-step approach for
incrementalincremental improvement
Make best practices
stickysticky by embedding them into processes
Processes create a sense of community
Processes are safeguards against deviation
Processes enable reuse of best practices
Processes ensure
compliancecompliancewith regulations
Processes must make the organization resilient
enough to survivesurvive the worst…
Process Technology
People
People put processes into practice
People adoptadopt (or reject…) processes
Bottom up
Top downeRFQ
Time
Don't oversell:
PromisePromise what you can deliver
Deliver Deliver what you promised
People put processes into practice
People use technology
Not everybody is a geek, go
for “simplesimple” technology
SupportSupport people when technology is not
“google-like”
Communicate to eliminate
fearfear
Do no evil!
People put processes into practice
People use technology
People cooperate with (rely on) each other
Encourage
“positive positive behaviorsbehaviors”
reinforcing the adoption of the change
“Me” vs. “Them”:
Set up the proper
governagovernancence model
to foster cooperation
Are you readyto achieve post-
eTRANSFORMATIOeTRANSFORMATIONN zen?
Surviving the eTRANSFORMATIeTRANSFORMATI
ONON is today's challenge
A 3-dimensional approach is required
for a successful eTRANSFORMATIeTRANSFORMATI
ONON
A culture of
disciplinediscipline is not a principle of business; it is a principle of
greatnesgreatnesss.
“
”