20 May 2010

FOG

CLOUD COMPUTING

José Vera 20 May 2010FOG . 2 .

The Company and the Insurance Market

Founded in Porto under the name "Companhia de Seguros Tranquilidade Portuense".

First branch opened in Lisbon

Opening of operations in Angola

Opening of operations in Mozambique

Nationalized

Merged with “Garantia Funchalense” and “A Nacional”

Reprivatized

Life line of business

Begining of operations in Spain using BES-Espanha as the main distribution channel

Integration of all lines of business in a multi channel environment

Launching of SEGUROS LOGO S.A. (Head office in Porto)

1871

1928

1945

1948

1975

1980

1990

1994

1996

2006

2008

José Vera 20 May 2010FOG . 3 .

The Company and the Insurance Market

– 85 Companies Operating;– 11.295 employees;– 27.424 intermediaries;– Market value:15,336 M€;– Combined profitability of: -22

M€.

Insurance Market(2008)

José Vera 20 May 2010FOG . 4 .

IT costs in Tranquilidade

• IT Cost (cost + amortization + Employee costs)

2005 2006 2007 2008 2009

2119

18

14.412.3

• Tendencies– Huge pressure for mobility and remote access;– Need to provide Real Time tools for the partners;– Cost increase not indexed to increase of capacity;– Heavy regulations;

– CHURN increasing.

1 1 1 2 4

Number of Companies

José Vera 20 May 2010FOG . 5 .

Challenges...

Company• International operations;

• “Direct” operations in multiple geographies;

• Reduce costs;

• Products... More and more complex...

• Better and faster support;

• Increase the number of partners capable of real time policy emission and First Notice of Loss. (2007-> 600 ; 2009 -> 2700);

• Increase the number of services provided to partners.

Partners

José Vera 20 May 2010FOG . 6 .

Rethink the IT function

• Rethink our IT “ecosystem”

Policy Manageme

nt

Claims Manageme

ntWorkflow Printing e

Finishing EMailProject

Management

Fax Server

CORE

Policy Manageme

nt

Claims Manageme

nt

Workflow

Printing e Finishing EMail

Project Manageme

nt

Fax Server

CORE SupportThe IT mission is to develop and maintain the CORE applications

Nova missão do IT

As much as possible SAAS applications – Best of Breed

Financial

Financial

José Vera 20 May 2010FOG . 7 .

Implementation Strategy

2. Reposition base technologies: Pay per use; Leave the mainframe; Massive adoption of LINUX; Multi Company; Multi Geography

1. All applications WEB-BASED (multibrowser)

3. New platforms and renewal of legacy applications according to the new paradigm.

4. Migration of all frontends to salesforce.com

5. Migration of desktops to LINUX; email and OFFICE to GOOGLE APPS and OPENOFFICE

José Vera 20 May 2010FOG . 8 .

EXAMPLE: Email and Corporate Productivity

Why Google APPS?

Universal Access:

• Strategic Vision;• Strong Roadmap;• Excellent SLA.

Totally aligned with our Multi-Browser strategy:

• Very well thought WEB user interface and already known to most of the users);

• Excellent integration between the different tools.

Total Mobility:

• Device independent;• Supported on multiple devices.

José Vera 20 May 2010FOG . 9 .

Change Management

1 Pilot with Top level Executives:

• Strategy and adoption communicated through formal channels;

• Top Executives and Team leaders – First to Adopt

2 Key Users – Power Users:

3 By Decree..

• Each Department chose who the “solution Champions” would be;

• Pervasive Training

• ...

José Vera 20 May 2010FOG . 10 .

EXAMPLE: Email Migration

• Over... Took 3 months from start to finish;

• Fully adopted;

• Projected savings fully accomplished;

• User acceptance above 75%

José Vera 20 May 2010FOG . 11 .

Status of the project

Core Applications

• All Applications Web Based – No fat Clients left

Aplicações Suporte

• All support applications have been externalized:• Fax server;• Email• Project Management;• Compliance;• Etc.

Linux• Half way on LINUX massification

Mesures Impact

Strong impact on HELPDESK and application life cicle

José Vera 20 May 2010FOG . 12 .

NEXT STEPS

Reposition of Security policy

Adoption of new frontends in all the companies and geographies - SalesForce.com

Objectivos

– Redefinition of internal/external network concepts;

– Substantial change in authentication; encryption and authorization mechanisms to take full advantages of the new infra structures.

– Leverage the gains and functionalities across the entire group.

– Rationalize development and maintenance.

– Compliance with the available directives for Disaster Recovery and Business continuity;

– 24x7 availability;– Cost Reduction;– Increase agility.