european ict integration ineuropean ict integration in the
TRANSCRIPT
European ICT integration inEuropean ICT integration in the financial sector
Carl Tilkin-Franssens
Senior General Manager KBC Group ICT
Beltug - 16 April 2008
The scene in 2008Fast globalizing world
The scene in 2008
… even faster in Europe
Technolog con ergence people di ergenceTechnology convergence people divergence
Scale matters“Since more than 20 years in ICTAnd … too small to movewe spent a lot of time and energy
to build everything for reuseShort-term investment appetite low
Short-term management expectations high
to build everything for reuse,but we never reused anything.”Short term management expectations high
Sorry not built for tomorrow’s dreams
but we never reused anything.
A KBC architect
2
A KBC architect
CCM early eightiesCCM early eighties
3
Mainframe MIPS evolution 1982-2006Mainframe MIPS evolution 1982 20061982 = 16 Mips 1992 = 830 Mips
1996 2008 Mi 2006 14165 Mi
16000
1996 = 2008 Mips 2006 = 14165 Mips
120001400016000
A C l
80001000012000 A Complex
C ComplexD t li d
40006000
DecentralizedCCM2CCM1
02000
CCM1
4
1982 1987 1992 1997 2002
Business merger programme 1998Business merger programme 1998
+ Y2K+ Y2K+ EURO+ EURO+ EURO+ EURO
5
Critical success factorsCritical success factorsProject organization
Hierarchical organizationg
SegmentBank entitiesBank entities
IT
ProjectProject
6
IT
Critical success factorsCritical success factors
Preliminary phasey pyInformation analysisgFunctional design
T h i l d igTechnical designg gDevelopment - program testing
gFunctional & end-to-end testingImplementation
yWarrantyMaintenance
7
Maintenance
Critical success factorsCritical success factors
Functional TestsFunctional TestsFunctional TestsFunctional TestsEnd End TestsEnd-to-End Tests
Prod. Acc. TestsProd. Acc. TestsPP
IA IMPL
WARVERIFICATION VALIDATION
ProductionFD
TD
FET
TD
D-TD-T
ChangeChangemanagement
8
StyxStyx
S l h f i lStyle changes for survival
KBC ICT architectureKBC ICT architecture
Portal X Portal Y Portal Z
NC Compartment
Product factory 1 Product factory 2 Product factory 3 BSPProduct factory N
Compartment
EAI
EAI
EAI
ASPPackage
Package
EAI EAI
EAI
EAI
EAI
Company management
10
The long road towards excellenceThe long road towards excellence
Work in Governance Serviceprojects 2001 catalogue
Efficiency EffectivenessCommercialization
+Gl b li i99
8
Globalization19
11
Budget evolution – Long termBudget evolution Long term
Evolution total ICT expenditure
520546600
in m. €
-37 %418
520
380360380390430
509301622.717
400
500
344353342
300
400
New activities
100
200New activitiesBudget LT planningConsumption
0
12
Up to 300 FTE by 1/4/2008
3 major technologies:3 major technologies:RAD/EGL (MF) JAVA (Open Systems) .NET (Windows)
Partnerships with:BTROrdina… more… moreto come
Double
13
our scale
InfrastructureInfrastructureLeverage KBC solutions and scaleand scale
Partners:BISBT
Customers:OrbayOrbayFamily
Turnover 20 m. euro
14
MultiYear Plan for CEMultiYear Plan for CEDomain Distribution
Channel/ CZCZ SKSK PLPL HUHU CZCZ SKSK CZCZ SKSK CZCZ SKSKPLPL PLPL PLPL PLPL HUHUHUHU HUHUBranches Agents/Brokers ELB ATM Contact Centre
Disclosure CRM Commissioning Pricing ClusteringService
Network
CZCZ SKSK PLPL HUHU CZCZ SKSK CZCZ SKSK CZCZ SKSKCZCZ SKSKPLPL PLPL PLPLHUHU
CZCZSKSK SKSK
CZCZSKSKCZCZ CZCZ
SKSK
PLPL PLPLPLPL
HUHU
HUHU
Domain
HUHUHUHU HUHU
ERP Niche Trade Lease Credits Save Markets SecuritAssetMgt
NonLife Life Reins. Audit ICT
Cards PaymentsCZCZ SKSK PLPL HUHU
16
Accounting
Parties Output Content Mgt Application Infra
Risk MgtCZCZ PLPL
CZCZ SKSK PLPL
MultiYear Plan CE + budget 2008MultiYear Plan CE budget 2008Channel/ CZCZ SKSK PLPL HUHU CZCZ SKSK CZCZ SKSK CZCZ SKSKPLPL PLPL PLPL PLPL HUHUHUHU HUHU
DISCODomain Distribution
Branches Agents/Brokers ELB ATM Contact Centre
Disclosure CRM Commissioning Pricing ClusteringService
Network
CZCZ SKSK PLPL HUHU CZCZ SKSK CZCZ SKSK CZCZ SKSKCZCZ SKSKPLPL PLPL PLPLHUHU
CZCZSKSK SKSK
CZCZSKSKCZCZ CZCZ
SKSK
PLPL PLPLPLPL
HUHU
HUHU
HUHUCZCZ
I t
CZCZSKSKPLPLHUHU
HUHU CZCZSKSKPLPLHUHU
Domain
HUHU HUHUEKIP HUHUPLPLI-net
CZCZSKSKPLPLHUHU
Fin-Force
HUHUData centre
ERP Niche Trade Lease Credits Save Markets SecuritAssetMgt
NonLife Life Reins. Audit ICT
Sinsys
SISSAP CoRe
HUHU
HUHUCards Payments
CZCZ SKSK PLPLSinsys
Credit Risk/QCRSIS
17
Accounting
Parties Output Content Mgt Application Infra
Risk MgtCZCZ PLPL
CZCZ SKSK PLPL
CZCZ SKSK PLPL HUHU
MultiYear Plan CE + budget 2008 +600 m EUR600 m. EUR
Channel/ CZCZ SKSK PLPL HUHU CZCZ SKSK PLPL PLPLHUHU
DISCO
CZCZ SKSK PLPL HUHUDISCO
CZCZ SKSK PLPL HUHU
Domain Distribution
Branches Agents/Brokers ATM
Disclosure CRM Commissioning Pricing ClusteringService
Network
CZCZ SKSK PLPL HUHU CZCZ SKSK CZCZ SKSK CZCZ SKSKCZCZ SKSKPLPL PLPL PLPLHUHU
ELBDISCO Contact Centre
CZCZSKSK
PLPL
CZCZSKSK
SKSKCZCZ CZCZ
SKSKPLPL
HUHUCZCZ
HUHU
I t
CZCZSKSKPLPLHUHU
CZCZSKSK
PLPL
CZCZSKSK
PLPL SKSKCZCZ SKSK
CZCZ
HUHU
CZCZSKSKPLPLHUHUSME
PLPLPLPLHUHU
Domain
HUHU HUHUEKIP HUHUFin-Force
PLPLI-net
CZCZSKSKPLPLHUHU
GlobalTrade
HUHU
CZCZ SKSK PLPL HUHU
MDS/MUREX
HUHU PLPLHUHUData centre
SME
CZCZPLPL
Cons.Finance
NSP
ERP Niche Trade Lease Credits Save SecuritAssetMgt
NonLife Life Reins. Audit ICT
Sinsys
SISSAP CoRe
HUHU
TSSMarkets
CZCZ SKSK PLPL HUHU ILIAS
SEPA
CardsCZCZ SKSK PLPL
Sinsys
Credit Risk/QCRGlobal Accounting Global Finance
HUHUSEPA
CZCZ SKSK PLPL HUHUPayments
18Application Infra
Risk MgtCZCZ SKSK PLPL HUHU
CZCZ SKSK PLPL HUHU CZCZ SKSK PLPL HUHU CZCZ SKSK PLPL HUHUParties Output Content MgtDISCO
CZCZ SKSK PLPL HUHU CZCZ SKSK PLPL HUHUg
19
20
The dimensionsON LINE BRANCH BANK
AGENCYINSUR
BROKERCONTACTCENTER
DISTRIBSUPPORT
CZECHIA PF BACKOFFICE
INSURAGENCYON LINE BRANCH BANK
AGENCYINSUR
BROKERCONTACTCENTER
DISTRIBSUPPORT
CZECHIA PF BACKOFFICE
INSURAGENCY
The dimensions
PAYMENTS
LIFE INSUR
PAYMENTS
LIFE INSURPAYMENTS
ON LINE BRANCH BANKAGENCY
INSURBROKER
CONTACTCENTER
DISTRIBSUPPORT
POLAND PF BACKOFFICE
INSURAGENCY
PAYMENTS
ON LINE BRANCH BANKAGENCY
INSURBROKER
CONTACTCENTER
DISTRIBSUPPORT
POLAND PF BACKOFFICE
INSURAGENCY
ON LINE BRANCH BANKAGENCY
INSURBROKER
CONTACTCENTER
DISTRIBSUPPORT
HUNGARY PF BACKOFFICE
INSURAGENCYON LINE BRANCH BANK
AGENCYINSUR
BROKERCONTACTCENTER
DISTRIBSUPPORT
HUNGARY PF BACKOFFICE
INSURAGENCY
BANK INSUR CONTACT DISTRIBSLOVAKIA PF BACKINSURBANK INSUR CONTACT DISTRIBSLOVAKIA PF BACKINSURLIFE INSUR
NON LIFE
LIFE INSUR
NON LIFELIFE INSURLIFE INSUR
PAYMENTS
LIFE INSUR
PAYMENTS
LIFE INSURPAYMENTS
ON LINE BRANCH BANKAGENCY
INSURBROKER
CONTACTCENTER
DISTRIBSUPPORT
SLOVAKIA PF BACK OFFICE
INSURAGENCY
PAYMENTS
ON LINE BRANCH BANKAGENCY
INSURBROKER
CONTACTCENTER
DISTRIBSUPPORT
SLOVAKIA PF BACK OFFICE
INSURAGENCY
ON LINE BRANCH BANKAGENCY
INSURBROKER
CONTACTCENTER
DISTRIBSUPPORT
BELGIUM PF BACKOFFICE
INSURAGENCYON LINE BRANCH BANK
AGENCYINSUR
BROKERCONTACTCENTER
DISTRIBSUPPORT
BELGIUM PF BACKOFFICE
INSURAGENCY
LOANS
SAVINGS
LOANS
SAVINGS
NON LIFE
LOANS
NON LIFE
LOANS
LIFE INSUR
NON LIFE
LIFE INSUR
NON LIFELIFE INSUR
NON LIFE
LIFE INSUR
NON LIFE
PAYMENTS
LIFE INSUR
PAYMENTS
LIFE INSUR
6 global product factories
6 local or global distributors (also Merchant Banking)
SECURITIESSECURITIESSAVINGS
SECURITIES
SAVINGS
SECURITIES
LOANS
SAVINGS
LOANS
SAVINGS
NON LIFE
LOANS
NON LIFE
LOANSNON LIFE
LOANS
NON LIFE
LOANS
Merchant Banking)
2 brands on average per distributing country (e.g. KBC, CBC, Centea,…)
SECURITIESSECURITIESSAVINGS
SECURITIES
SAVINGS
SECURITIES
LOANS
SAVINGS
LOANS
SAVINGS6 possible channels
Theoretically about 66 distribution workplaces
21
SECURITIESSECURITIES and 1 for PF back-office !
KBC Bank & InsuranceKBC Bank & InsuranceRanking
One of the top 2 banks in BelgiumOne of the top 2 banks in BelgiumOne of the top 3 insurers in BelgiumOne of the top 20 banks in EuropeL di fi i l i C t l ELeading financial group in Central Europe
Market share in BelgiumMarket share in BelgiumBanking: 20-25%Insurance: 9% (non-life), 22% (life)
Head office in Brussels
>50 000 employees
22
13 000 000 clients
KBC’s current presence in Central Europe
Poland (banking) Ranking: 8thMarket share: 5%
in Central EuropePoland(non-life/life insur.) R ki 2 d / 8thMarket share: 5%
Clients: 0.9 m.Branches: 349
Czech Republic (banking) Ranking: 2nd
Ranking: 2nd / 8thMarket share: 12% / 3%Clients (est.): 1.8 m.Czech Republic
Ranking: 2nd Market share: 21%Clients: 3.0 m.Branches: 208(+ 3 400 points of sale-PO)
(non-life/life insur.)Ranking: 6th / 4thMarket share: 4% / 9%Clients: 0.7 m.
(+ 3 400 points of sale PO)Slovakia (banking) Ranking: 4thMarket share: 6%Clients: 0 2 m
Slovakia(non-life/life insur.) Ranking: 6th / 8thMarket share: 4% / 4%Clients: 0.2 m.
Branches: 81Hungary (banking) Ranking: 2ndMarket share: 11%
Clients: 0.2 m.Hungary (non-life/life insur.) Ranking: 6th / 6thMarket share: 11%
Clients: 0.8 m.Branches: 160
Slovenia (banking) Ranking: 1st
Slovenia(non-life/life insur.)
Ranking: 6th / 6thMarket share: 4% / 4%Clients: 0.4 m.
23
Ranking: 1stMarket share: 42%Clients: 2.0 m.Branches: 245
Market share is average of share in customer credits and in customer deposits
(non life/life insur.)Ranking: - / 4thMarket share: - / 8%Clients: 0.1m
Unique multi-channel distribution platform in BelgiumBelgium
KBC Group
Leasing/Traditional R t il/SME
KBC Group
P d t Merchant CapitalM k t
Asset Mgt. / P i t
Insurance/R StockLeasing/
FactoringRetail/SMEBanking
Products
25 private
MerchantBanking Markets
/ Trading/ PrivateBanking
Re-insurance
StockBrokerage
892 retailbranches
29 corporatebranches
25 privatebanking
branches
84 i dDistribution 584 tied insurance
agentsInternet / electronic
723Centea bank
agents
electronicchannels
2 700 000 retail clients
24
dd.31-12-200513 500 corporate clients
800 multinationals19 000 private banking clients
Clients
KBC NEXT: 16 December 2005KBC NEXT: 16 December 2005ICT as ‘shared service’
25
KBC Group ICT – raw materialKBC Group ICT raw materialBelgium - KBCICT FTE: 1 850T t l ICT b d t 360 €
Poland - WARTAICT FTE: 180Total ICT budget: 25 m €Total ICT budget: 360 m. €
Czech Republic – ČSOB
Poland - KBICT FTE: 275Total ICT budget: 34 m. €
Total ICT budget: 25 m. €
Czech Republic – ČSOB Poj
Czech Republic – ČSOB ICT FTE: 360Total ICT budget: 70 m. €
g
Slovakia – ČSOB / ČSOB PojICT FTE: 68Total ICT budget: 13 m. €p j
ICT FTE: 87Total ICT budget: 9 m. €
Total ICT budget: 13 m. €
Hungary – K&HHungary K&HICT FTE: 324Total ICT budget: 79 m. €
Enormous differencesDifferent corporate cultureLack of business alignment and common goalsLack of business alignment and common goalsFlexible, used to mergersICT is not treated as a business Adding up to over
26
Good technical and functional skillsLanguage
3 600 FTE and 650 m. euro
What changes when going global?
ICT as is:
What changes when going global?
ICT to be:C as sFocused on one customerClose to the customer
ICT to be:Make once, use many timesMore generic constructions needed
Maximal usage of resources Manage a customer group
Customer
MonoMono MultiMultiLanguageCountry
CultureICT
Work out a complete service model
y
Optimizing the corporate pictureShort-time oriented with little deltas
pfor standardized servicesMore proactive investments, more infrastructure
27
deltasMore commercialBigger investments
ICT: what mattersICT: what matters
Go ernanceGovernance& Finance
People &Architecture
28
pProcesses& Technology
Governance?Governance?
29
Business – ICT governanceBusiness ICT governance
“The structure, principles and processes in order to provide the ‘right’ applications to your business partners.
This means taking care of cost, local market i t lit d ll KBC t t ”circumstances, quality and overall KBC strategy.”
• guaranteeing full control• making your ICT cost transparentmaking your ICT cost transparent
30
Creating an optimal strategic fit
ASC RPB Belgium ASC Merchant Banking ASC group functions
Investment budgetat Group level
Creating an optimal strategic fit
SC e g u ASC Merchant BankingASC Banc-assurance Hungary
ASC BA Poland
ASC group functions
ASC BA Czech
ASC BA Slovakia
ASC Ass.Man.
ASC Payments &Trade Finance
“ASC” Other Business Units
31
ICT budget pyramidICT budget pyramid
Create Production
Overhead• Managed by governance
C t ll d b B i
• Managed & controlled by ICT
Standing organization
(M t S t i I iti ti )
Standing organization
( t t i i iti ti )
• Controlled by Business• Transparent to Business• Create decisions on ASCs
• Transparent to Business• Made variable by service
catalogue• Globalizing agenda
Internal activitiesCreate ICT
(Management, Secretaries, Initiation)
Create ICT(management, secretaries, initiation) Globalizing agenda
Business change
Standstill
Create Business
ProductionCreate Business
Production
32
Budget and planning cycle
Prioritize based on business cases
Budget and planning cycle
Prioritize based on business casesStrict budget control
yearly-quarterly
Quarterly cycleat ASC level
PSR 4Q2002Planning corrections for 2Q and 3Q2003 Screening of new investment filesat ASC level ASC
March
ASCJuneASC
Sept.
Screening of new investment files and discussion at ExCo level
ASC Dec.
PSR 1Q2003Planning corrections for 3Q and 4Q2003Preparation ExCo July
PSR 3Q2003Planning corrections for 1Q2004 and 2Q2004Screening of new
PSR 2Q2003Planning corrections for 4Q2003 and 1Q2004Approval 2004 year plan (incl. corrections ExCo July)
ginvestment files and preparing the discussion at ExCo level
33
Business-ICT charter rolesBusiness ICT charter roles
Business ICTSteering
ness
Business
Businesshit t
ICT
WP manager /ICT hit t
Stee gCommittees
Bus
iin
architect
B i
ICT architect
Dom
ai Process manager Businessanalyst
rodu
ct/
syst
em Application manager
Productmanager Project leader System
manager
P spo
rt
Support Support
34
Sup
p
roles roles
Organizing the moneyOrganizing the money
Create ICT
Create
Standing organization
(management, secretaries, initiation)
P d ti
Create ICT
Create
Standing organization
(management, secretaries, initiation)
P d tiCreate Business
ProductionCreate Business
Production
Create ICT
Create Business
Standing organization
(management, secretaries, initiation)
Production
Create ICT
Create Business
Standing organization
(management, secretaries, initiation)
Production
Create ICT
Create Business
Standing organization
(management, secretaries, initiation)
Production
Create ICT
Create Business
Standing organization
(management, secretaries, initiation)
Production
BusinessBusiness
Standing organization
(management, secretaries, initiation)
Standing organization
(management, secretaries, initiation)
Create ICT
Create
Standing organization
(management, secretaries, initiation)
P d ti
Create ICT
Create
Standing organization
(management, secretaries, initiation)
P d ti
Create ICT
Create Business
Production
Create ICT
Create Business
Production
35
Create Business
ProductionCreate Business
Production
An internal service companyAn internal service company
Buying SideBuying SideBuying SideBuying Side
InvoicingInvoicingInvoicingInvoicing
Standing i ti
Standing i ti
Create ICT
Create
organization(management, secretaries, initiation)
P d ti
Create ICT
Create
organization(management, secretaries, initiation)
P d ti
36
Create Business
ProductionCreate Business
Production
The extended architectureThe extended architectureCE Lokale
PortalCE LokaleCE l l
KBC LokalePortalKBC LokaleCentrale Portal
C t l P t lPortal
NC
PortalCE localportal
PortalPortalKBC local
portalCentrale PortalCentral portal
(iASP)
CE LokaleProductfabriek
Centrale Productfabriek(ASP)
Centrale Productfabriek(BSP)
KBC LokaleProductfabriek
NC
CE LokaleProductfabriek
CE localproduct factory
Centrale Productfabriek(BSP)
Central product factoryeASP - eBSP
Centrale Productfabriek(ASP)
Central product factoryiASP - iBSP
KBC LokaleProductfabriek
KBC localproduct factory
BSPBSP
EA
I
EA
I
EA
I
EA
I
eASP
Package
EA
I
EA
I eASP
Package
EA
I
eBSPeBSP
EA
I
Shared Service C t
CE local corporate management KBC local corporate management
EAI Centre
Central corporate management
CE local corporate management KBC local corporate management
37
Central corporate management(iASP - iBSP)
Work preparation frameworkWork preparation framework
areasareas
SpecificSpecificarchitecturearchitecture
CONTEXTUAL
SECURITY
CONTEXTUAL
areasareas
InformationN N R
E
SERVICE MANAGEMENT
USI
NES
S
OR
MAT
ION
OR
MAT
ION
YSTE
MS
CH
NIC
AL
STR
UC
TUR
LOGICAL
CONCEPTUALCONCEPTUAL
LOGICAL
BU
INFO
INFO SY
TEC
INFR
AS
PHYSICALPHYSICAL
38
Major architecture areasMajor architecture areas
Work preparation / Work executionWork preparation Work execution
Work preparation / Work execution
Domain CouncilProgram
Management Mgt Mgt
p p
Prestudy
Steering Group
MaximalPrestudyManagement
Group
DHWM
Program Management Group PM
Maximalstructure
PrestudySteeringGroup
Program Steering GroupWM PM
To bedecided
depending onGroup
Prestudy Project GroupVL PL
necessity
39
yGroup Project GroupVL PL
Portfolio managementPortfolio management
Multiyear PlanAs is situation Multiyear PlanMultiyear PlanFirst draft
Multiyear PlanAdjusted
over entities
As is situationGlobal business-
ICT
Multiyear PlanAdjustedper entity
commerciality
IL
VISIONP ro d u ct A d m i n is tr a t io n
R e l a t i o n s h i p M a n a g e m e n t
M a n a g e m e nt a n d C o nt ro l
Ser
vice
De
liver
y
Information
Delive
ry
N a v i g a t o r
I n t e g ra t or
D i s t ri -b ut orD ri v e r
Agreement
Some-thing P erson
Task
Account
S ub-account Entry
Action
Arrange-ment
BIM GSA NC
port
al
3 ROLEMODEL
ILIL
IOM
EAFPrinciplesGuidelinesRules
MULTICOMPANY
commerciality
IL
VISIONP ro d u ct A d m i n is tr a t io n
R e l a t i o n s h i p M a n a g e m e n t
M a n a g e m e nt a n d C o nt ro l
Ser
vice
De
liver
y
Information
Delive
ry
N a v i g a t o r
I n t e g ra t or
D i s t ri -b ut orD ri v e r
Agreement
Some-thing P erson
Task
Account
S ub-account Entry
Action
Arrange-ment
BIM GSA NC
port
al
3 ROLEMODEL
ILIL
IOM
EAFPrinciplesGuidelinesRules
MULTICOMPANY
DISCO 2007 – 2009+DISCO 2007 – 2009+
SIS
200
9-20
11S
IS 2
009-
2011
Ilias
201
0-20
12Ili
as 2
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Global accounting >= 2008Global accounting >= 2008
BE
trad
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flexi
ms
2010
BE
trad
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flexi
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2010
Eki
p20
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kip
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Mar
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FinF
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DISCO 2007 – 2009+DISCO 2007 – 2009+
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Ilias
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BE
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flexi
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trad
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flexi
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New
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espl
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rm 2
009
New
sec
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espl
atfo
rm 2
009
PROFILE – IBS (retail)
Edifact 24
InternetBanking 24
Linka 24
Mobil 24
Multicash 24
ELBELB - TBS
MUREX
IBIS (corporate)
CAMS
ClientOverview
CM Contact Mngt
CMS
DUHA
ISPS
MAGIX
Matrix
PEK
PosTerm PS Poměrová statistika- chyby/obratyPS Reklamace
PS Stoplist
PS Workflow
SCube HUBE
SCube Inv.Funds
SEK
UniCard
WEB
BLESK
Bankinsurance Q_life
ADS
Electronic StatementsGSM Banking
Distribution
Katalogškolení
k ů
PyramidaRCWin
Tovek
TRFAdvisor
TradeTutor
PROFILE – IBS (retail)
Edifact 24
InternetBanking 24
Linka 24
Mobil 24
Multicash 24
ELBELB - TBS
MUREX
IBIS (corporate)
CAMS
ClientOverview
CM Contact Mngt
CMS
DUHA
ISPS
MAGIX
Matrix
PEK
PosTerm PS Poměrová statistika- chyby/obratyPS Reklamace
PS Stoplist
PS Workflow
SCube HUBE
SCube Inv.Funds
SEK
UniCard
WEB
BLESK
Bankinsurance Q_life
ADS
Electronic StatementsGSM Banking
Distribution
Katalogškolení
k ů
PyramidaRCWin
Tovek
TRFAdvisor
TradeTutor
Accounting, risk mngt, …
Productfactory 2Productfactory 1
IL IL
ILCOMPART-
MENTS
prod
uctfa
ctor
yC
ompa
nym
anag
emen
t
EAINDMDOMAIN
ARCHITECTURE
ILIL
I LI L ILIL
ILIL
Accounting, risk mngt, …Accounting, risk mngt, …
Productfactory 2Productfactory 2Productfactory 1
IL IL
ILCOMPART-
MENTS
prod
uctfa
ctor
yC
ompa
nym
anag
emen
t
EAINDMDOMAIN
ARCHITECTURE
ILIL
I LI L ILIL
ILIL
CE LocalProduct factoryPackage
eASP
eBSP
CentralProduct factoryeASp - eBSP
CE LocalProduct factoryPackage
eASP
eBSP
CentralProduct factory
iASP - iBSP
KBC Corporate Accounting
EAI
CELokalePortal
CentralPortal(iASP)
CELocalPortal
KBCLocalPortal
CE Local Corporate Accounting
Distribution Infrastructure
NC
EAI
CE LocalProduct factoryPackage
eASP
eBSP
CE LocalProduct factory
CE LocalProduct factoryPackage
eASP
eBSP
CentralProduct factoryeASp - eBSP
CentralProduct factoryeASp - eBSP
CE LocalProduct factoryPackage
eASP
eBSP
CE LocalProduct factory
CE LocalProduct factoryPackage
eASP
eBSP
CentralProduct factory
iASP - iBSP
CentralProduct factory
iASP - iBSP
KBC Corporate Accounting
EAI
CELokalePortal
CentralPortal(iASP)
CentralPortal(iASP)
CELocalPortal
KBCLocalPortal
KBCLocalPortal
CE Local Corporate Accounting
Distribution Infrastructure
NC
EAIEAI
INVEST
CAPITOL
Accounting
Risk Management
PROFILE - FMS
BusinessBanking 24 Online
BusinessBanking 24 Offline
Homebanking 24
MUREX
TMPS
Bancware
BloombergAssetMngt Markets
BloombergPricelist
BlueEffect
1, 2 & 3
ERP
CDS & CDS-REXCDB
CreditsCDS Hypo
CERV
CMDB
Corona
Secu-rities
TradeFinance
Corona
CRIF
CRISPCRU
Go&Deal
DB CustodyDecalog
Fire
Flexims FMA Admin
FMA
Frango Cognos
IRES
ISEZ
ISPS
ITIM ISTS
J-Trader
KSRM24
MBRM
MIS Reporting
Savings LeasingNiche
ProductsNon-Life
InsuranceLife
InsuranceRe-
Insurance
MLC Reporty
ModelovaHypoteka
Newton
NRKI
NSS
Optitruban
Opticash
PFT
PenzijnìFondy
PořizovacíProgramŠekových
Poukázek s výplatou v ČR
PRMPředvydané karty KK ČMHB a ČMSS ČSOB
PS Archivace odes-laných výbav účtů
PS Baarcode
PS Crypt
PS Došla PoštaPS Derby
PS Evidence a archi-vace vrácených VKPS Hledání výbav
účtů (šekovky)
PS Informace o poš-tách, databáze pošt
PS Kontrolasouborůsloženek
PS Kontrolasouborůšek. pouk
PS Matrika VK
PS Odesílání výbav
PS Evidence a archi-vace vrácených VK
PS Optický archivČeské pošty
PS Došla Pošta
PS Registr mikrofilmu
PS S_Admin_MIP
PS Pořizovánídobírkových
složenek
PS S_Control_MIP
PS Postagon
PS Zakládání aVýpůjčky ze zakla-
dačů Lean Lift
PS Seznamzůstatků VK
PS Šekovépoukázky naSlovensko
PS Výpůjčky
desek
PS Zákazy výplat
PS Zpra-covánívýkonů
Q-Postal
Fermat
QCR výpočty
Reuters3000
Reuters MDSReutersTreas
Risk Mngt DB
RICOS
Sales Reporting
S+
SAP R/3
SKD
SofiStar
SPSS
Špinavéúčty VK
TZP
TOMAS MIS (SAS)
Topas
TradingPosition
TwinSafe
VEMAVYK Výkaznictví pro ČNB
Interest RatesPost Saving
Books
Cheques accounting for SR
W1SE
Templ.for agreements
Watchdog
VISA NationalNet Settlemnt
Print PS book docs
WinSCP
Zprávyz banky
Corp. Action
Inv.Fund Qp
IVR
Infrastructure
ADesk/AComp
Albertina
APostLibASPI
AthenA
AsorsAuthentic.
Server
Authoriz.Server
BankBase
Base24
BES (Com-Tech) KM
CardFipok
CBCB
CDE
Clavius
CPS
CommonStatic
Tables (CST II)
DailyNews
Donations to ATM
Statement Reprints
Dun&BradStr
EGrates
E-Msg
EMCS
EntrustSolo
EurogiroLoc.Sys.
FI Holidays
FTPMailer
Billex
Analysis CMReco gui
CCIS onlineClearing CNB
CPPDotace FastPayments Payments
Fast CNBPayments
E-Toll
EuropayChargeback
EuroRewardPlus
Evid. Proces-sed Cheques
FCC
Glory
Chase Paym.
Konsolidovanýúčet - dotace
Recostar
Travel Insur.
Evid.Act.Contr
Evid.Int.RegPSBooks
FEIS_AM_SR
LED-LEDWMetalink
Bursa RM
Rekonciliacedepozitáře
Syndtrak
Bankscope
Bankscore
Bankstat
CAD – calc.creditrisk of tradingbook
CAD XLS
Edisec2
Gerlach
Group Risk View
KL_Down
Klientské operaceČSOB PFP
Kontrola média pro Bulk Load
MagnusMarketline
MarketwindMasterCardMember req
MBCA/MFCAMetnet-ZPU
Monex
Neartime monitoring
PMG Server
PSČ
Registrační autorita
Rozpad Electr.
Rozpad Souburu
SBCB
POS Banis
SwiftAlliance
OA-Optical ArchAmoa,Oboa,Cpp
WinPakICT
Audit&Compliance
EvidenceDebt Collec.
EvidenceTrials
SK ASPI
SKLENDA
Soudy
AML
AISLP
Archibus
CTKNews
TimeSheet
KšilhavýMails
EvidenceDamages
FCP
Global
Gamasoft
GTFacil
HRA
InfoservSME/Ret
Intranetová
Intranet
iPoditelna
KartotékaPladitel
a kurzů
KBCGuide
AlfaCD
KreditKZAMR
LMSTutor
ModrýEfekt
OB…
Ques-tionary
TeamServices
INVEST
CAPITOL
Accounting
Risk Management
PROFILE - FMS
BusinessBanking 24 Online
BusinessBanking 24 Offline
Homebanking 24
MUREX
TMPS
Bancware
BloombergAssetMngt Markets
BloombergPricelist
BlueEffect
1, 2 & 3
ERP
CDS & CDS-REXCDB
CreditsCDS Hypo
CERV
CMDB
Corona
Secu-rities
TradeFinance
CoronaCorona
CRIF
CRISPCRU
Go&DealGo&Deal
DB CustodyDecalog
Fire
Flexims FMA Admin
FMAFMA
Frango Cognos
IRES
ISEZ
ISPS
ITIM ISTS
J-Trader
KSRKSRM24
MBRM
MIS Reporting
Savings LeasingNiche
ProductsNon-Life
InsuranceLife
InsuranceRe-
Insurance
MLC Reporty
ModelovaHypoteka
Newton
NRKI
NSS
Optitruban
Opticash
PFT
PenzijnìFondy
PořizovacíProgramŠekových
Poukázek s výplatou v ČR
PRMPředvydané karty KK ČMHB a ČMSS ČSOB
PS Archivace odes-laných výbav účtů
PS Baarcode
PS Crypt
PS Došla PoštaPS Derby
PS Evidence a archi-vace vrácených VKPS Hledání výbav
účtů (šekovky)
PS Informace o poš-tách, databáze pošt
PS Kontrolasouborůsloženek
PS Kontrolasouborůšek. pouk
PS Matrika VK
PS Odesílání výbav
PS Evidence a archi-vace vrácených VK
PS Optický archivČeské pošty
PS Došla Pošta
PS Registr mikrofilmu
PS S_Admin_MIP
PS Pořizovánídobírkových
složenek
PS S_Control_MIP
PS Postagon
PS Zakládání aVýpůjčky ze zakla-
dačů Lean Lift
PS Seznamzůstatků VK
PS Šekovépoukázky naSlovensko
PS Výpůjčky
desek
PS Zákazy výplat
PS Zpra-covánívýkonů
Q-Postal
Fermat
QCR výpočty
Reuters3000
Reuters MDSReutersTreas
Risk Mngt DB
RICOS
Sales Reporting
S+
SAP R/3
SAP R/3
SKD
SofiStar
SPSS
Špinavéúčty VK
TZP
TOMAS MIS (SAS)
Topas
TradingPosition
TwinSafe
VEMAVYK Výkaznictví pro ČNB
Interest RatesPost Saving
Books
Cheques accounting for SRCheques accounting for SR
W1SE
Templ.for agreements
Watchdog
VISA NationalNet Settlemnt
Print PS book docs
WinSCP
Zprávyz banky
Corp. Action
Inv.Fund QpInv.Fund Qp
IVRIVR
Infrastructure
ADesk/AComp
Albertina
APostLibASPI
AthenA
AsorsAuthentic.
Server
Authoriz.Server
BankBase
Base24
BES (Com-Tech) KM
CardFipok
CBCB
CDE
Clavius
CPS
CommonStatic
Tables (CST II)
DailyNews
Donations to ATM
Statement Reprints
Dun&BradStr
EGrates
E-Msg
EMCS
EntrustSolo
EurogiroLoc.Sys.
FI Holidays
FTPMailer
Billex
Analysis CMReco gui
CCIS onlineClearing CNB
CPPDotace FastPayments Payments
Fast CNBPayments
E-Toll
EuropayChargeback
EuroRewardPlus
Evid. Proces-sed Cheques
FCCFCC
Glory
Chase Paym.
Konsolidovanýúčet - dotace
Recostar
Travel Insur.
Evid.Act.Contr
Evid.Int.RegPSBooks
FEIS_AM_SR
LED-LEDWMetalink
Bursa RM
Rekonciliacedepozitáře
Syndtrak
Bankscope
Bankscore
Bankstat
CAD – calc.creditrisk of tradingbook
CAD XLS
Edisec2
GerlachGerlach
Group Risk View
KL_Down
Klientské operaceČSOB PFP
Kontrola média pro Bulk Load
MagnusMarketline
MarketwindMasterCardMember req
MBCA/MFCAMetnet-ZPU
Monex
Neartime monitoring
PMG Server
PSČ
Registrační autorita
Rozpad Electr.
Rozpad Souburu
SBCB
POS Banis
SwiftAlliance
OA-Optical ArchAmoa,Oboa,Cpp
WinPakICT
Audit&Compliance
EvidenceDebt Collec.
EvidenceTrials
SK ASPI
SKLENDA
Soudy
AML
AISLP
Archibus
CTKNews
TimeSheet
KšilhavýMails
EvidenceDamages
FCP
Global
Gamasoft
GTFacil
HRA
InfoservSME/Ret
Intranetová
Intranet
iPoditelna
KartotékaPladitel
a kurzů
KBCGuide
AlfaCD
KreditKZAMR
LMSTutor
ModrýEfekt
OB…
Ques-tionary
TeamServices
Central Corporate Accounting (iASP – iBSP)
Central Corporate Accounting (iASP – iBSP)
KBC roadmap ICT
40
C oad ap C
DistributionEdifact 24
InternetBanking 24
Linka 24
Mobil 24Multicash 24
CAMS
ClientOverview
CM Contact Mngt
CMS
DUHA
MAGIX
Matrix
PosTerm PS Poměrová statistika - chyby/obratyPS Reklamace
PS Stoplist
UniCard
BLESK
ADS
PEKPS Workflow
SCube HUBE
SCube Inv.FundsSEK
WEBBankopojištění
Elektronické výpisyGSM Banking
Map As Is - To Be(ex. CSOB B)
INVEST
CAPITOL
PROFILE – IBS (retail)
BusinessBanking 24 Online
ELBELB - TBS
MUREX
IBIS (corporate)
Go&Deal
ISPS
W1SE
BusinessBanking 24 Offline
Homebanking 24
TMPS
CoronaFMA
KSR
M24
NSSPFT
PS Zákazy výplatS+
SAP R/3
SPSS
Vyúčtování šekových poukázek ze SR
Zprávy
Inv.Fund Qp
IVR
com
plia
nce
CDS & CDS-REXCDB
ISEZ
MIS Reporting
MLC Reporty
ModelovaHypoteka
Newton
PS Výpůjčky
desek
PS Zpra-covánívýkonů
Reuters3000
Reuters MDSReutersTreas
Sales Reporting
SofiStar Š i é
TOMAS MIS (SAS)
TradingPosition
VEMA
Výpočet úroků pro Vkladní
listyWatchdog
WinSCP
Zprávy z banky
Corp. Action
Aud
it &
c
P
ICTBloombergAsset
Mngt Markets
BloombergPricelist
BlueEffect
1, 2 & 3ERP Credits
CDS HypoCERV
Secu-rities
TradeFinance
CRIFCRISPCRU
DB CustodyDecalog FleximsFMA Admin
IRESISEZ
J-Trader
MBRM
Savings LeasingNiche
ProductsNon-Life
InsuranceLife
InsuranceRe-
InsuranceNRKI
Opticash
PenzijnìFondy
PořizovacíProgram
PS Kontrola souborů
PS Matrika VK
PS Pořizování dobírkových
PS Postagon
PS Seznamzůstatků VK
SKD
SofiStar Špinavé účty VKTopas
TwinSafe
Číselníky (CST II)
DenníTisk
Dotace ATM
EGrates
Accounting
Payments
PROFILE - FMSBancware
Corona
Fire
Frango Cognos
Optitruban ProgramŠekových
Poukázek s výplatou v ČR
složenekPS Kontrola
souborů šek. pouk
ýsloženek
PS Šekovépoukázky naSlovensko
Fermat Risk Mngt DB
TZP
VYK Výkaznictví pro ČNB
VISA NationalNet Settlemnt
Clavius
Dun&BradStr
239
41
Risk Management
CMDB ITIM ISTSPRMPředvydané karty KK ČMHB a ČMSS ČSOB
PS Archivace odes-laných výbav účtů
PS Baarcode
PS Crypt
PS Došla PoštaPS Derby
PS Evidence a archi-vace vrácených VKPS Hledání výbav
účtů (šekovky)
PS Informace o poš-tách, databáze pošt
PS Odesílání výbavPS Evidence a archi-vace vrácených VKPS Optický archiv
České poštyPS Došla Pošta
PS Registr mikrofilmuPS S_Admin_MIPPS S_Control_MIP
PS Zakládání aVýpůjčky ze zakla-
dačů Lean Lift
Q-Postal
QCR výpočty RICOS
Vzory Smluv a Podáni
Tvorba průvodky
Infrastructure
ADesk/AComp
Albertina
APostLibASPI
AthenA
AsorsAuthentic.
Server
Authoriz.Server
BankBase
Base24
BES (Com-Tech) KM
CardFipok
CBCB
CDE
Clavius
CPS
Dotisky výpisů z účtu
E-MsgEMCS
EntrustSolo
EurogiroLoc.Sys.
FI Holidays
FTPMailer
ICT processesICT processes
A i i t d i ti h i t f ith llA service-oriented organization has interfaces with all processes
ICT Change Management• ICT Request for Change Management• ICT Change Control• ICT Release Management
ICT Systems Development
ICT Planning & Organization• ICT Strategic Planning & Governance• ICT Communication of Objectives
• ICT Release Management• ICT Change Implementation
• ICT Project Management• ICT Preliminary Study• ICT Systems Design• ICT Systems Build
ICT S t T t ICT Process Management
• ICT Architecture Management• ICT Organization Management• ICT Human Resource Management• ICT Risk Management
• ICT Systems Test
ICT Operations Service Management• ICT Physical Security ICT Operations Service Planning
ICT Process Management• ICT Process Performance Management• ICT Internal Control Adequacy Assessment
• ICT Quality Management
• ICT Physical Security• ICT Operations Management• ICT Call & Incident Management• ICT Problem Management• ICT Configuration Management
p g• ICT Availability Management• ICT Capacity & Performance Management• ICT Security Management• ICT Continuity and Disaster Recovery Management
42
ICT Configuration Management• ICT Account and Service Level Management• ICT Sourcing and Procurement Management• ICT Budgeting and Charging Management
Testing: KBC ‘V’-modelTesting: KBC V model
VTVERIFICATIONS
GARVALIDATIONS
User requirements
VT
IATest prep. System tests IMPL
GAR
User requirementsIA
System tests
Prod. acceptance testsy IMPL
SpecificationsFO Test prep.
Functional testsEnd-to-end tests
System tests
FET
System testsDesign
TOTest prep.
Code
Program tests
B-TB-T
Test prep.
43
Release managementRelease management
44
Organizing the jobOrganizing the job
ServiceService Centres DeliveryDelivery
Organization
45 45
Service catalogue
Installation
catalogue
A service
guide
Support desk
Architecture
46
An example of a service centre
47
The result of the delivery organization
Promoting Global Service CentresPromoting Global Service CentresGroup ICT
Local delivery Global Service Centre
48
Telecom Service Centre (example)
Governance (example)
Service/delivery schemeService/delivery scheme
Location LocationLocationLocation
Client A
Delivery A
Client B
Delivery B
Client C
Delivery C
Client D
Delivery DLocaldelivery Delivery A Delivery B Delivery C Delivery Ddelivery
Service 1
Service 2
Service 3
Service 4 Service 6
Service 7
Service 8Global services
Service 5Service 7services
49
In a nutshellIn a nutshellGroup ICT chooses synergy
We want to do this in a component-based way
O r components fit into o r corporate architect reOur components fit into our corporate architecture
The new challenge for builders is to make reusable components (>99.99%?)
The new challenge for delivery is reusing what othersThe new challenge for delivery is reusing what others have made
This is a paradigm shift for ICTThis is a paradigm shift for ICT, … so a big challenge to all of us
50
Our ‘Next’ missionOur Next mission
Towards a single global European ICT g g pservice provider
51