european ict professional role profiles · the schematic below illustrates these relationships, it...

EUROPEANICTPROFESSIONALROLEPROFILES

VERSION2

CENICTSkillsWorkshop

CENWORKSHOPAGREEMENT(CWA)

PART2:USERGUIDE

Furthercomplementarymaterialavailable:

• EuropeanICTProfessionalRoleProfilesversion2:The30ICTProfiles(CWAPart1)• EuropeanICTProfessionalRoleProfilesMethodologyDocumentation

(CWAPart3)• EuropeanICTProfessionalRoleProfilesCaseStudies(CWAPart4)

This CENWorkshopAgreement (CWA) Part 2USERGUIDE explains the basic principlesandsupportspracticalapplicationoftheEuropeanICTProfessionalRoleProfiles.

The European ICT Professional Role Profiles make a key contribution to increasedtransparency andconvergenceof theEuropean ICT Skills landscape and tomaturing theICT Profession in the whole. Incorporating the competences of the European e-CompetenceFramework(e-CF,EN16234-1)asamaincomponentofprofiledescriptions,the30ICTProfessionalRoleProfilesprovideagenericsetoftypicalrolesperformedbyICTProfessionalsinanyorganisation,coveringthefullICTbusinessprocess.

Complementary to the e-CF, the European ICT Professional Role Profiles contribute to ashared European reference language for developing, planning and managing ICTProfessionalneedsinalong-termperspective.

Therearemanywaystoapplythe30typical ICTProfiles,thataredescribedinthisCWA.This USER GUIDE provides pragmatic explanations on how to apply the European ICTProfessionalRoleProfilesfrommultiplestakeholderperspectivesandforabroadrangeofapplication purposes, such as, for example, HR planning, job advertisements, digitaltransformationprocesssupport,curriculumdesignandqualifications,includingtransferoftheconcepttoothersectors.

EuropeanICTProfessionalRoleProfilesversion2–UserGuide.DRAFTCWAPart2.www.cen.euwww.ecompetences.eu 2

TABLEOFCONTENT

1.Executiveoverview:EuropeanICTProfessionalRoleProfilesUserGuide 3 2.EuropeanICTProfessionalRoleProfilesbasicprinciples 32.1.ICTProfessionalRoleProfilesversuscompetencesandjobs 32.2.Underlyingconcepts:e-CompetencesandDeliverables 52.2.1.TheEuropeane-CompetenceFramework(e-CF) 52.2.2.Deliverables 82.3.TheEuropeanICTProfessionalRoleProfilestemplate 112.4.ThetopofaEuropeanICTProfileFamilyTree 132.5.Fromversion1toversion2–updatinghighlights 15 3.Applicationguide(1):HowtocreatespecificICTProfilesincontext 163.1.Somebasicobservations 163.2.Createnew–howtoadaptthetemplate 173.3.Identifykeyperformanceindicators(KPI’s) 19 4.Applicationguide(2):Adopttheprofilesfrommultipleperspectives 204.1.Jobprofilesdefinition(creategeneration3) 204.2.Useinassessmentandcareer 214.3.Implementationofprofilesasanorganisationalchangeprocess 224.4.Curriculumdesign 234.5.Useinconnectiontootherframeworks–examples 244.5.1.Europeanclassificationofoccupations:ESCO 244.5.2.TheEuropeanFrameworkforICTProfessionalism 254.5.3.Anationaljobprofileframework:CIGREF 264.6.Acommonreferencelanguageforpolicymakingandmarketsurvey 27 5.Applicationguide(3):Transferthetemplatetoothersectors 27 6.Glossary–termsanddefinitions 28 AnnexA.EQFande-CFleveltable 29AnnexB.Deliverablesanddescriptionsfulllist 30AnnexC.EuropeanICTProfessionalRoleProfiles–ESCOrelationships 34 Acknowledgements 35


1.Executiveoverview:EuropeanICTProfessionalRoleProfilesUserGuide

ThisCENWorkshopAgreement(CWA)Part2UserGuideexplainsthebasicprinciplesandsupportspracticalapplicationoftheEuropeanICTProfessionalRoleProfiles.

TheEuropeanICTProfessionalRoleProfilesmakeakeycontributiontoincreasingtransparencyandconvergenceoftheEuropeanICTSkillslandscape.IncorporatingthecompetencesoftheEuropeane-CompetenceFramework(e-CF,EN16234-1)asamaincomponentofprofiledescriptions,the30ICTProfessionalRoleProfilesprovideagenericsetoftypicalrolesperformedbyICTProfessionalsinanyorganisation,coveringthefullICTbusinessprocess.

Complementary to the e-CF, the European ICT Professional Role Profiles contribute to a sharedEuropean reference language for developing, planning and managing ICT Professional needs in along-termperspectiveandtomaturingtheICTProfessionasawhole.

TheEuropeanICTProfessionalRoleProfilesareaflexibletoolforICTprofessionaldevelopmentandprofileconstruction.Theyarenotintendedtorepresentarigidstandard.Theprofileswerebuiltasafoundation and inspiration, from an organisational viewpoint, for the flexible creation of morecontext-specific profiles in a broad variety of areas (e.g. job profiles, curriculum design).Implementing the e-CF competences from a profile construction perspective, the European ICTProfessional Role Profiles provide a tool and entry point for e-CF application to individuals andorganisationsworkingwiththee-CFEN16234-1standard.

Therearemanyways toapply the30 typical ICTProfiles, thataredescribed in thisCENWorkshopAgreement. This User Guide provides pragmatic explanations on how to apply the European ICTProfessional Role Profiles from multiple stakeholder perspectives and for a broad range ofapplicationpurposes,suchas, forexample,HRplanning, jobadvertisements,digital transformationprocesssupport,curriculumdesignandqualifications.

Section 2 of this User Guide explains the underlying concepts and principles of the European ICTProfessional Role Profiles which are important to appreciate prior to constructing more context-specificprofiles.

Section3providesguidanceonhowtocreatemorespecificICTProfilesincontext,leadingtotheso-called generations 3 of the European ICT Professional Profiles family tree. Founded on consistentobservationsitisexplainedinmoredetailhowtoadaptthedifferentcomponentsoftheprofilestomeetspecificneeds.

Section4providesideasandhintsfromvariedperspectivesandoffersexamplestodemonstratehowHRandICTdepartments,curriculadevelopers,qualificationprovidersandotherstakeholderscanusetheprofilesinsupportofjobprofiledefinitions,forassessmentandcareerdevelopment,tosupportan organisational change process including digital transformation and for curriculum design.Additionally,guidanceisofferedonhowtoconnecttheprofilestootherframeworks,e.g.ESCOtheEuropeanClassificationofskills,competencesandoccupations.

TheEuropeanICTProfessionalRoleProfilesCWAhasbeendeveloped,maintainedandsupportedinpractical implementationbya largenumberofEuropeanHRand ICTexperts in the contextof theCENWorkshopICTSkills.Thefirstversionoftheprofileswaspublishedin2012.ThissecondreleaseistheoutcomeoftheEuropeanICTProfessionalProfilesinactionprojectcarriedoutin2017-18.

2.EuropeanICTProfessionalRoleProfilesbasicprinciples

2.1.ICTProfessionalRoleProfilesversuscompetencesandjobs

Jobs,rolesandcompetencesaretermscommonlyusedwhendescribingtheactions,responsibilities,tasks and skills of people in theworkplace. The terminology is often used interchangeably and in


commonuseitrequireslimitedexplanation.However,whenapplyingICTProfessionalRoleProfiles,itisusefultohaveaclearunderstandingofhowthesetermsaredefinedinthisCWA.

Competence is based entirely upon the e-CF definition; it is a demonstrated ability to applyknowledge, skills and attitudes to achieving observable results. e-CF competences are a keycomponentofICTProfessionalProfiles.

Roles, in this case the European ICT Professional Role Profiles, provide a broad picture of theactivities performed by individuals engaged in the multitude of positions that make up the ICTprofession.Theseprofilesreflectacollectionoftypicaltasks,competencesandresponsibilitiesthatare to be fulfilled and each profile is given a common use title for ease of identification. ICTProfessionalRoleProfilesarekeycomponentsofICTjobs.

Jobsof ICTprofessionalsarenormallydescribedusing jobdescriptions thataremoredetailedandare specific to an individual and the organisation. They contain personalised information such asterms and conditions of employment, remuneration and organisation cultural values. Jobs aredetaileddescriptionsincontext.

The schematic below illustrates these relationships, it showshowa job incorporates roles and inturnrolesincorporatee-competences.

Figure1:EuropeanICTProfessionalRoleProfilesimplementationintotheorganisation–Ajobincorporatesroles(one,partsoformany)andaroleincorporatesupto5e-Competences.

The function of European ICT Professional Role Profiles is to offer users structure and clarity fordesigningor identifying and clustering themultitudeof activities that are essential to support thedigitalstrategyofanorganisation.Theyarelessdetailedandlessspecificthanjobdescriptionsandoffer a simple but flexible start point. They also represent a European multi-stakeholder sharedperspectiveandprovideacommonreference languageandcommunicationtool tosupportmutualunderstandinge.g.bothbetweencountriesbutalsowithinorganisationssuchasbetweenHRandICTdepartments.


Thereareahuge rangeofdifferent job titles across the ICTprofessionand theyare created for avariety of purposes including attracting new recruits and providing recognition for organisationloyaltythroughpromotionandconstructionofenhancedjobtitles.Jobsareuniquebutasimilartitlecanbeusedtodescribeawidelydifferentjob,orsimilarjobscanbedescribedbydifferenttitles.Thiscanbeconfusingandpreventclearunderstandingbetweendifferentactorsandstakeholdersofthejobdescribedanditsassociatedtasksandresponsibilities.

The European ICT Professional Role Profiles address this lack of clarity by clustering typical andcommonjobrolecomponentsintoaconsistentroleprofiletemplate.Theseroleprofiles,builtfroman organisational perspective, may be adopted and used as a basis for many activities including,personal development, organisation and job family restructuring, curriculum and training coursedevelopment.Theprofilesaredesignedtobeconsistent instructurebutvaried incontentofferingcleardifferentiationbetweeneachprofile.

TheEuropeanICTProfessionalRoleProfilescanbeusedinamultitudeofenvironmentsandinawidevarietyofways,theycanbebroadlycategorisedinthreeapplicationtypes;

• (A)Takingoneormoreofthe30providedprofiles(generation2)withnoneorsomeminorchangesbytheuser

• (B)Formingnewprofileswithgreatergranularity(generation3)associatedandderivedfromthe30providedprofiles

• (C) Adopting the structure and format of the professional profiles template but usingdifferentcontenttoestablishsignificantlydifferentroleseitherrelatedorevenunrelatedtoICT.

2.2.Underlyingconcepts:e-CompetencesandDeliverables

TheEuropeanICTProfiledescriptionsarebasedontwokeycomponents:

• Europeane-Competence Framework: fordefining ICTProfessionalRoleProfilesa listofe-competencescanbe identified,eachdefinedbyaproficiency leveland focusingonthemostrelevanttoprovidecleardifferentiationbetweentheroleprofiles;

• Outcomes/Deliverables

- AnICTProfessionalRoleProfileisdefinedbyalistofDeliverables,eitherintermsofaccountable,responsibleorintermsofcontribution;

- ADeliverableisapredefinedresultofataskinaworkingcontext;

- OneDeliverablecanhaveonlyoneassociatedaccountable jobbutmayhavemanycontributors;

- Adeliverablemay ormay not be seen by users,may be intermediate or final, butmustalwaysbeobservable.

Deliverables, together with e-CF competences, are the underpinning innovative elements of theEuropean ICT Professional Profile description approach. To ensure overall understanding of theseelementsthefollowingtwochaptersarededicatedtothesecoreingredients.

2.2.1.TheEuropeane-CompetenceFramework(e-CF)

TheEuropeane-CompetenceFramework (e-CF) standardEN16234-1 is amainelementof the ICTProfessional Profiles description template. The framework provides a reference of currently 40competencesasrequiredandappliedattheICTworkplace,usingacommonreferencelanguagefor


competences, skills, knowledge and capability levels that can be understood across Europe andinternationally.

The e-CF is the result of 10 years continuous development and commitment by the European ICTsector.

As the first sector-specific andworkplace oriented implementation of the EuropeanQualificationsFramework (EQF), the e-CF was created for application by ICT services in public and privateorganisations, ICT professionals, managers and HR departments, vocational education, highereducation and other training, assessment and accreditation bodies, social partners, professionalassociations,marketanalystsandpolicymakers.

Figure2:Europeane-CompetenceFramework(e-CF)3.0overview

TheEuropeane-CompetenceFrameworkisstructuredinfourdimensions.Thesedimensionsreflectdifferentlevelsofbusinessandhumanresourceplanningrequirementsinadditiontoworkproficiencyguidelinesandarespecifiedasfollows:


Dimension1: 5e-Competenceareas,derivedfromtheICTbusinessprocessesPLAN–BUILD– RUN–ENABLE–MANAGE.Dimension1servesasanentrypointtonavigatethrough thee-Competencesindimension2.Thecompetencescanbeequallymappedagainst otherprocessdescriptionmodels,e.g.theDASAmodelforDevops.

Dimension2: Asetofreferencee-Competencesforeacharea,withagenericdescriptionforeach competence.40competencesidentifiedintotalprovidetheEuropeangeneric referencedefinitionsofthee-CF3.0.

Dimension3: Proficiencylevelsofeache-CompetenceprovideEuropeanreferencelevel specificationsone-Competencelevelse-1toe-5,whicharerelatedtotheEQF levels3to8.

Dimension4: Samplesofknowledgeandskillsrelatetoe-Competencesindimension2.Theyare providedtoaddvalueandcontextandarenotintendedtobeexhaustive.

Whilstcompetencedefinitionsareexplicitlyassignedtodimension2and3andknowledgeandskillssamplesappearindimension4oftheframework,attitudeisnotmadeexplicitbutembeddedinallthreedimensions.

Figure3:e-CompetenceExampleA.1.ISandBusinessStrategyAlignmentinallfourdimensions

Eache-CompetenceidentifiedfortheEuropeanICTProfessionalRoleProfilesisdefinedataspecificlevel of e-Competence performance. To support understanding the European e-CompetenceFramework(e-CF)leveltableincludingrelationshipsofe-CFlevelsisenclosedasAnnexAtothisUserGuide.


FromaCENWorkshopAgreement(CWA)toaEuropeanNorm(EN)

FollowingconsultationofCENmemberstates,thee-CF3.0CENWorkshopAgreement(CWA)initiallypublishedin2014bytheCENICTSkillsWorkshopwastransformedintoaEuropeanstandardandre-published in 2016 as the European Norm (EN) 16234-1. The e-CF is nowmaintained by the CENTechnical Committee (TC) 428which at the start of 2018 commenced an update activity towardsversion 4.0 to address the latest trends in ICT business and technology and maximise consistentrelationshipswithotherframeworks(e.g.SFIA,ESCO).

EachEuropeanICTProfessionalRoleProfileisspecifiedbyfouruptofivee-Competencesfromthee-CF. Annex A of CWA Part 1 THE PROFILES provides a one-sight overview matrix of which e-Competenceshavebeenassignedasaprerequisitetosuccessfulperformanceofwhichprofile.

2.2.2.Deliverables

Deliverables,togetherwithe-CFCompetences,formoneofthetwomaincomponentsdefiningtheEuropeanICTProfessionalRoleProfiles.

Deliverables describe typical outcomes of a task in a working context. Each ICT Professional RoleProfileisdefinedbyalistofDeliverables,eitherintermsofbeingaccountable(A),responsible(R)orin terms of contribution (C), aligned to the RACI model. In the context of this CWA the threeattributesaredefinedandappliedasfollows:

• Accountable (A): The individual ultimately answerable for the correct and thoroughcompletionofthedeliverable

• Responsible(R):Theindividualwhoperformstheworktoachievethedeliverable

• Contributor(C):Theindividualwhocontributes,duetotheircapabilityandknowledge

InthefirstversionoftheEuropeanICTProfessionalRoleProfilesCWA52deliverablesweredefinedwithagoaltocoverthe36e-CompetencesoftheEuropeane-CompetenceFrameworkversion2.0.User feedback, gathered in the context of the ICT Professional Role Profiles showed how thedeliverables,besidescontributingtothedefinitionoftheICTProfessionalRoleProfile,areaneasy-to-use, standalone tool useful for describing processes and relationships within an organisation.Furthermore,deliverableshelptofocusthedefinitionofthirdgenerationprofilesmakingiteasiertoidentifythecompetencesthatcharacterizetheoverallprofile.

Baseduponexperience,currentICTprofilesusershavesuggestedenrichmentofthedeliverableslisttoprovidegreatergranularityandtoaddresscurrentICTtrendssuchasDigitalTransformation,AgileProcess and Data Management including Big Data. To satisfy this requirement the number ofdeliverableshasbeenneardoubledfromtheoriginal52tothecurrent76.

CompetencesareneededtoconductaTaskwhichproducesoneormoreDeliverables.

Thetablebelowshowsthefirst20DeliverablesdefinedbythisCWAprovidedasanexample;thecompletelistofall77DeliverablesdefinedwithfulldescriptionscanbefoundinAnnexB.

N° DELIVERABLEe-CFCOMP. DELIVERABLEDESCRIPTION

1

BudgetPlan A.4 Adescriptionoftheamountofmoneyspentonanorganisation'sInformationTechnologysystemsandservices,includingcompensationforITprofessionalsandexpensesrelatedtotheconstructionandmaintenanceofenterprise-widesystemsandservices.

2 BusinessCase(LightweightBusinessCase)

A.3 Anexplanationofwhytheinvestmentshouldbemadeandhowthebusinesswillseeareturnonthatinvestment(ROI)atsomepointinthefuture.Awell-consideredbusinesscaseprovidesdecisionmakers


withtheinformationtheyneedtodecideiftheinvestmentshouldproceed.

3 BusinessPlan(StrategicThemes)

A.3 Aformalstatementofasetofbusinessgoals,whytheyareattainable,andtheplanforreachingthem.Safestrategicthemesprovidebusinesscontextfordecision-makingwithintheportfolioandinfluenceinvestmentsinValueStream.StrategicThemesprovidetheenterprisewiththedifferentiatorsgoingforwardfromcurrentstatetofuturestate;theyhelpdriveinnovationandcompetitivedifferentiationthatisachievableonlyviaeffectiveportfoliosolutions.

4 BusinessProcessDefinition

E.5,E.7 Aformaldefinitionanddescriptionofrelated,structuredactivitiesthatwillaccomplishaspecificorganizationalgoal.

5 BusinessRelationship

D.11,E.4

Arelationshipestablishedtoprovidebusinessservices.

6 BusinessRequirements

A.1 Adescriptionofwhatabusinessneedssothatitcanoperatesuccessfully.

7 ChangeManagementPlan

E.7 Aplanwhichaddressestheimpactofchangetoanorganization,easingthetransition.

8 DataAnalytics D.10 AmethodofData,InformationandKnowledgemanagementwhichusedataaggregationanddataminingtoprovideinsightintothepastandanswer:“Whathashappened?”Thistaketheformofreports,dashboards,etc.

9 DataCollectionandRepresentation

D.10 Theresultofaprocesswherespecific,structuredinformationaregatheredinasystematicfashion,subsequentlyenablingdataanalysistobeperformedonresultinginformation

10 DataManagementPlan

D.10 Aplanbywhichtherequireddataisacquired,validated,stored,protected,andprocessed,andbywhichitsaccessibility,reliability,andtimelinessisensuredtosatisfytheneedsofthedatausers.

11 DataManagementSystem

B.1,D.10

Asystemdesignedtodefine,manipulate,retrieveandmanagedatainadatabase.

12 DataModel D.10 Adescriptionofdataandrelationsintermsofdependency,consistencyandintegrity.

13 DataProtectionPolicy

D.10,E.8

Asetofprinciplesorrulestoguidedecisionsandachieveoptimaloutcome(s)inDataprotectionpolicy.

14 DataSelection D.10 Theresultoftheprocessofdeterminingtheappropriatedatatypeandsource,aswellassuitableinstrumentstocollectdata

15 DevelopmentProcess

B.6 Aprocessofdividingsoftwaredevelopmentworkintodistinctphasestoimprovedesign,productmanagement,andprojectmanagement.

16 DigitalTransformationRoadmap

E.2 AsophisticatedprojectplanthatdetailsdurationsanddependenciesofalltheinitiativesintheDigitalTransformation.TheroadmapalsoprovidescheckpointsforassessingtheprogressandsuccessoftheDigitalTransformationdowntheroad.

17 DigitalTransformationStrategy

A.1 Astrategyaddressingthechangesassociatedwiththeintegrationofdigitaltechnologiesintoanorganization.thisconceptisbasedonseveralmajorpillars:cloudcomputing,mobility,real-time,theInternetofthings,largedataandtheimportanceofuser'sexperienceandrecentlytheArtificialintelligence.

18 DocumentedCode B.1 Self-documentingcodeisostensiblywrittenusinghuman-readablenames,typicallyconsistingofaphraseinahumanlanguagewhichreflectsthesymbol'smeaning.Thecodemustalsohaveaclearandcleanstructuresothatahumanreadercaneasilyunderstandthealgorithmused.

19 EnterpriseArchitecture

A.5 AnICTplanwhichappliesarchitectureprinciplesandpracticestoguideorganizationsthroughthebusiness,information,process,andtechnologychangesnecessarytoexecutetheirstrategies.

Table1:Deliverablesn°1–20:Deliverabletitle,relatede-Competence(s),description.SeeAnnexBforfulllist


In the following table RACI responsibilities for each deliverable are shown and are provided as ageneralreference.

Insomeorganisations,ajobprofilecanbeasubsetofEuropeanICTProfessionalProfileRolesorinotherstheremaybeacustomisedprofilethatcanbedefinedbycombiningRACIresponsibilitiesofmore than one Role Profile. The table describes the entire set of possibilities and not only thoseassignedwithintheRoleProfilesdescriptions.Toenhancereadability,deliverablesassignedtoRoleProfilesarehighlightbyacolouredborderandbackground.


Table2:Deliverablesn°1-76assignedtotheEuropeanICTProfessionalRoleProfilesasContributors(C),Responsible(R),Accountable(A).VioletborderandyellowbackgroundshowwhatisincludedinICTRoleProfiledefinition.

2.3.TheEuropeanICTProfessionalRoleProfilestemplate

The European ICT Professional Role Profiles are constructed consistently to provide a commontemplate. A standard template makes it easier for users to compare different profiles and alsoprovideafaststarttodevelopingnewprofilesorcontributingtodesigningnewjobdescriptions.

Eachprofileelementisdescribedbelow.

The template was designed to respond to the questions included in this table, to assist users incommunicatingthepurposeandpotentialapplicationoftheprofileswithintheirorganisation.


Table3:TheEuropeanICTProfilestemplate:Questions,templatedescriptors,ICTProfileexample

Question TemplateDescriptor ICTProfessionalRoleProfileExample

Whatistheroleabout?

TitleFormedofafewwords,thetitleoffersacommonnamefortherole

DEVELOPERROLE

Whatisdoneinthisrole?

SummarystatementFormedofasinglesentence,thissummarypresentsabrief,concisedescriptionoftherole.

Designsand/orcodescomponentstomeetsolutionspecifications.

Whyisthisroleneeded?

MissionWithinamaximumofthreesentencesthiselementdescribestherationalandcontextoftherolewithintheorganisation.

EnsuresbuildingandimplementingofICTapplications.Contributestolow-leveldesign.Writescodetoensureoptimumefficiencyandfunctionalityanduserexperience.

Whatwillitachieve?

DeliverablesSub-dividedintoaccountable(A),responsible(R)andcontributor(C)andusingamaximumofsixdeliverablestheyillustratetheresponsibilitiesassociatedwiththerole

Accountable Responsible Contributor

• Documentedcode

Softwarecomponent

• SoftwareDesignDescription

• TestProcedure• UserExperience

Design

Whatisdoneinmoredetail?

Maintask/sUsingbetweensixandeightactivitiesthetasksofferanunderstandingoftheactionstakenandtheendresultsrequiredoftherole.

• Developandengineercomponents• Followuserexperienceguidelines• Awareofandaddressknownsecurity

vulnerabilities,applyingsecuritybydesign• Shapedocumentation• Provideadvanced,componenttechnicalsupport• Resolveissuespriortoandfollowingtesting

Whatcompetencesarerequired?

e-competencesBetween4and5competenceseachdefinedbyaproficiencylevelprovidetheoverviewoftheskills,knowledgeandattitudesrequiredoftherole.

B.1.ApplicationDevelopment Level3B.2.ComponentIntegration Level2B.3.Testing Level2B.5.DocumentationProduction Level3

C.4.ProblemManagement Level3

Whydoesthisrolematter?

KPI(KeyPerformanceIndicator)areaConstructedofasimplestatementtheKPIareaisageneral,highlevel,guidelinethathighlightsthecontributionoftheroletotheorganisationsperformance.

Fullyfunctionalcomponents


The main principle when answering these questions was to focus on the most essentialcharacteristics which accurately represent the profile and effectively differentiate between theprofilesonefromanother.

2.4.ThetopofaEuropeanICTProfileFamilyTree

In the first version of European ICT Professional Role Profiles the idea of an ICT family tree wasintroduced.Stakeholderandexpertconsultationprovedthatthefamilytreeisstillavalidviewwhichcanbeusedtofacilitatenavigationanddemonstraterelationshipsbetweenprofiles.

The profiles may be used for reference or alternatively as a base to develop further profilegenerations.StructuredfromnowsevenmainICTProfilefamilies,thecurrently30profilesreflectthetopofaEuropeanICTProfileFamilyTree.Theconceptisbroadlyanalogoustoahumanfamilywherecharacteristicsfromonegenerationpassfromonegenerationtothenextbutarealsocombinedwithnew characteristics. In a similar way it is envisaged that the core components of the now 30generation2profilesmaybepasseddownandadaptedasneededtousergeneratedprofileswithhighergranularity.

Figure4:30EuropeanICTProfessionalRoleProfiles(generation2)insevenfamilies(generation1)atthetopoftheEuropeanICTProfileFamilyTreeToassistthedevelopmentofusercreatedprofiles,thethinkingbehindtheoriginalconceptcanbeextendedtoincorporateanadditionalperspective.Whenviewingasubjectfromadistancethroughacamera lenswecanmakeoutasilhouette,oranoutlineofwhatweareseeing.Aswegraduallyfocusthelenswecanseeprogressivelyandmoresharplyandcanbetterunderstandthedetailofthesubjectweareviewing.


Likewise,the30EuropeanICTProfilesprovideadistantviewpointwithaclearoutlinebutwithinnerdetailsthataredeliberatelygeneralisedandofsimilargranularity.Tocustomiseprofiles,usershavetheoptiontomodifycontent,inspiredbytheoriginalandtoincorporatedetailedgranularitytomeetspecificrequirementsyetretaintheoriginalprofileoutline.

AboutGeneration1:SevenICTProfilesFamilies

Structuringthecurrently30EuropeanICTProfessionalRoleProfilesbyfamiliessignificantlyfacilitatesnavigationandenrichesan initially flatstructurewithorientationguidance. In thisway ICTProfilescanbedividedintofamilygroupsofrelatedprofiles.

The family identification reflects patterns of competence that are seen as the most helpfularrangement of European ICT Professional Role Profiles for enterprises, human resourcesdepartment and professionals involved in competence and skills development. The assignedcompetences of all European ICT Profiles are gathered from the e-Competence Framework. Thusevery European ICT Profile is characterised by a set of competences at specific levels that form atypicalpattern.

BasedonthepatternofcompetenceitispossibletolocateeachEuropeanICTProfileonamap,builtfrom Dimension 1 of the e-Competence Framework which reflects the five main ICT businessprocessesPLAN,BUILD,RUN,ENABLEandMANAGE:

Figure5:The30EuropeanICTProfessionalRoleProfilesstructuredbysevenfamiliesandpositionedinthefivemainbusinessprocesses(e-CFDimension1)

However,itshouldbenotedthatallocatingaprofiletoaspecificfamilyore-Competencegroupingisnot an exact science. Dependent upon organisational perspective, some profiles could also beallocated to alternative families. Generation 1 is merely an entry point to the ICT Profiles atGeneration2,facilitatingorientationandnavigatingthroughtheentirestructure.


Feedbackfrome-CFandICTProfilesapplyingstakeholdersconfirmedthatthee-CFcompetences,indimension1structuredbythe5mainbusinessprocessesreflectingthewaterfallappraoch, fitalsoperfectly into agile process structures namely an Agile/ DevOps lifecycle. Accordingly, the e-CFprooved to be also useful for new agile deliverbale identification and related role definitions likeDevOpsorDigitalTransformationLeader.

Figure6:e-CFstructureforanAgile/DevOpslifecycle(Source:DIGIFRAME2018)

2.5.Fromversion1toversion2–updatinghighlights

Since version1of The European ICTProfessional Profiles CWA therehavebeen rapid advances inorganisationprocessesandconsequentlytherolerequirementsofICTProfessionals.Thechangesarenumerous and including, significantly, the rise in ‘agile’ working methods, the impact of dataanalytics, and the importance of digital transformation and greater emphasis on informationsecurity. Driven by user experience and feedback across Europe, new and developing workplacetrends,haveinformedtheupdateofexistingprofilesandtheconstructionofadditionalnewprofiles.

• The original, 23 profiles have been updated, based upon ICT Profiles version 1 userexperienceandfeedbackandmostcontaincontentchanges

• Eachtitlehasbeenreviewedtoreflectemploymenttrendswiththefollowingamendments;

o ICTConsultantbecomesDigitalConsultant

o ICTSecurityManagerbecomesInformationSecurityManager

o ICTSpecialistbecomesInformationSecuritySpecialist

o ICTTrainerbecomesDigitalEducator

o ServiceDeskAgentbecomesServiceSupport

• The original 6 families have been extended to 7 (including a new Process Improvementfamily)

• Additionalstructuralruleshavebeenapplied,suchasnumberofcompetencesandtasks,toprovideevenmoreconsistentprofiledescriptions

• Sevennewprofileshavebeenaddedtotheportfolio,again influencedby industrychangesandfeedbackfromexistingandpotentialusers;


- DigitalTransformationLeader- ProductOwner- ScrumMaster- DevOps- DataScientist- DataSpecialist- SolutionDesigner

Thesenew rolesare inspiredby innovations in theworkplaceandaredesigned to co-existwiththemoretraditionalrolesthatarestillrelevantandprevalentacrosstheICTworkforce.

3.Applicationguide(1):HowtocreatespecificICTProfilesincontext

3.1.Somebasicobservations

ForaEuropeansetofICTProfessionalRoleProfilestoaddvaluetheymustbeeasilyadaptabletotheemploymentenvironmentandtheircontentsmustbereadilyrecognisablebyICTprofessionals.Theyarenotusefulif,onthecontrary,theemployerhastochangepracticestomeetprofiledescriptions.

The European ICT Profile descriptions are therefore reduced to their core characteristics whichclearlydifferentiatethemonefromanother.Furthercontext-specificelementscanbeaddedtotheProfiles according to the specific environments in which they Profiles are to beintegrated.Technology is constantly changing resulting in the introduction of new products andservices, often proprietary, which lead to a requirement for ICT professional knowledge update.However,inlinewiththee-CF,theroleprofilesareconstructedtobesupplierneutralandrecognisethat the underpinning competences and deliverables remain constant, often regardless of thespecific technologydeployed.Forexample,different informationtechnologyoperatingsystemsarenotexplicitlyidentifiednorareapplicationnames.

Flexibility for users, is a founding principle of the development of European ICT Professional RoleProfiles; this is reflected in a pragmatic application of the acronyms ICT (Information andCommunication Technology) or IS (Information Systems). At Generation 2 of the European ICTProfilesFamilyTree, it is toorestrictiveandpossibly inaccuratetobeprescriptiveabouttheuseofICTorIS.ThedefaultistousethemoregeneraltermICT,exceptinexceptionalcircumstanceswhereonlyIS,isapplicable.However,ISorICTcanbeappliedmorespecificallywithinGeneration3Profilestoaccuratelyfocustheprofileincontext.

The European ICT Professional Role Profiles have therefore been created in a generic and simpleway,inordertoenablereferenceandusebyalltypesofICTorganisations,whatevertheirsizeandtheirstructure.Inconsequence,theICTProfilesprovidehighleveloutlinesoftypicalICTProfessionalRoles;easytobreakdowntothenextcontextspecificapplicationlevel,forinstancejobdescriptions.

Ifyouaskonehundredknowledgeablemanagerstodescribeaparticularjobroleyouwillgetonehundreddifferentresponses.

Thatmeansthat,howeverwellformulated;nosingleEuropeanICTProfessionalRoleProfilewillfulfilthe needs of every situation. In daily practice, one specific ICT Role Profile may be divided andperformedbyseveralpeople.Converselyoneperson’sjobmaycombinecomponentsofseveralICTRoleProfiles.


Figure7:EuropeanICTProfessionalRoleProfilesandjobdescriptionsrelationship

Tomeet thischallenge,European ICTProfessionalRoleProfilesprovidetypicaloutlinedescriptionswhich may be used without modification or more commonly adapted to meet specific userrequirements.

TheEuropeanICTProfilesprovideaconsistentstructureandofferabasetofacilitatethecreationoffurtherandmoredetailedProfiles.

3.2.Createnew–howtoadaptthetemplate

Foroptimumprofileassignmentanddevelopmentinaspecificenvironment,carefullycheckthe30European ICT Professional Role Profiles. During this exercise, itwill be useful to recall some basicaspectsofthenewprofilecontext:

• Notethesizeoftheorganization.

• Take into account company policies, such as make or buy, security, customs/exportrestrictions,legalissues,HRandethics.

Complete the template as illustrated below to adapt the existing European ICT Professional RoleProfilesforreferencetolocalspecificneeds.ThisleadstoanewGeneration3ICTProfile,e.g.ajobprofilecorrespondingtotheneedsofyourspecificenvironment.ToallocateyourlocalProfilestotheEuropeanICTfamilyandtoadaptthetemplateappropriatelyseveralactionsarerelevant:

1. SelectbestfitICTProfile/s(One/Partofone/Setofseveral)

2. Adapt(Title/SummaryStatement/Mission)

3. KeeporAdd(Deliverables/Tasks/Competences/AlignProficiencyLevels)

4. Applytheappropriateuseoftheacronyms,ISandICT,asapplyingtoyourcontext

5. Add missing items according to your organizational needs, (e.g. Experiences (Tools,Methods)/Attitudes/Qualification/Certification(s)/Accreditation(s)/Reportingline

The following template provides the necessary practical support and instructions for profilesadaptation.


PROFILETITLE

Reuseordefine

Givesacommonlyusednametoaprofile.

Beforestartingcheckthatthereisstrongdistinctionbetweennewproposedprofilewith the2nd generationprofiles. Ifnotuseexisting titleandmodify remainderofprofile. If significantly different create a new title that does not conflict orcompletelyoverlapwithexisting.

SUMMARYSTATEMENT

Adapt

Indicatesthemainpurposeoftheprofile.

Thepurposeistopresentabrief,conciseunderstandingofthenewspecifiedICTProfile.ItshouldbeunderstandablebyICTprofessionals,ICTmanagers,HumanResourcepersonnelandeducationandtraininginstitutions.

Thestructureshouldconsistofashortsentence(uptoapproximately15words).ItshouldnotrepeattheentireICTProfilename.Itshouldprovideastatementofthejob’smainactivity.

Note:Ensurethatthestatementdiscriminatesbetweenotherprofiles.

MISSION

Adapt

Describestherationaleoftheprofile.

ThepurposeistospecifythedesignatedjobroledefinedintheICTProfile.Itshouldprovidetheperformancecontextofthejobwithinanorganisationalstructure.

Thefollowingverbsmaybeusedwithinthedescriptionoratleastforstructuringthethinkingabouthowtoexpressthemission:Guarantees,Ensures,Contributes

DELIVERABLES

Keeporadd

IlluminatestheICTProfilesandexplainsrelevanceincludingtheperspectivefromanon-ICTpointofview.

AlsoaddthedimensionofresponsiblefollowingtheRACImodel.

Selectonlythemostimportantdeliverables*,whichhelptoillustratetheICTProfile,e.g. not more than 6 in total (A,R,C together, not all three aspects have to benecessarilycovered)*seelistofdeliverablesintableX

Note:Acrosscheckmaybeusefultoensuredeliverablesdonotoverlap.Alsoitmayhelp to identify theexistenceofanexistingprofile thatcouldbeusedrather thancreatinganewone.

Accountable(A) Responsible(R) Contributor(C)

… … …

MAINTASKS

Keeporadd

Alistoftypicaltaskstobeperformedbytheprofile.

Ataskisanactiontakentoachievearesultwithinabroadlydefinedcontext.

Tasksmaybeassociatedwithdeadlines,resources,goals,specificationsand/ortheexpectedresults;howeverthisdependsuponthecontextofthetaskandtheymaybeomitted,howevertheactionmustalwaysbedescribed.

Ataskisdefinedbyashortdescriptionusingaverbandtheobjectiveorgoaloftheaction.Listnomorethanten.EachtaskshouldcontributeindefiningaProfile.

e-CFCOMPETENCES

Keeporadd

Alistofnecessarycompetences(fromthee-CF)tocarryoutthemission.

Levelassignmentisimportant.

Must include 4 to 5 competences. SELECTION CRITERIA: A competence is aconsequenceof theabove-derivedProfiledefinitionandhelps toseparateprofilesonefromanother.

SKILLS/KNOWLEDGE

Notpartofgen.2

Alistofnecessaryknowledgeandskills.

Some examples for inspiration are provided in European e-Competence FrameworkDimension4.

KeyPerformanceIndicators(KPIs)

DerivefromKPIarea

Mustrelatetothekeydeliverablesinordertomeasurethem.

Inall30ICTProfilesKPIareasareprovided,reflectinga long-termpointofviewofgoodroleperformance.TheKPIareasgiveaninspirationtoenabledevelopmentof


specific KPI’s for specific job descriptions. Such KPI measurements can be moreshort-termoriented.

To facilitate KPI definition, see also section 3.3. Themeaningful KPI’s have to beidentifiedineachcontextbythefollowingrules:

• UseKPI’sexampleswhicharestrictlyconnectedtotheprofiledomain

• UseKPI’sexampleswhicharestrictlyconnectedtotheKPIarea

• UseKPI’sexampleswhichinspireasimplemodetomeasurethem(badexamples:easeinnavigation,usersatisfaction)

QUALIFICATION/CERTIFICATIONS

Notpartofgen.2

ATTITUDES(nonICT)

Notpartofgen.2

Upto5.

RELATIONSHIPS/REPORTINGLINE

Notpartofgen.2

Reportsto…Interactswith…

Table 4: The European ICT Profile Template supporting context-specific adaptation of the profiles atGeneration3

The grey shadowed items are not part of European ICT Professional Role Profile definitions. Theyprovide examples for inspiration on how the generic European ICT Profiles can be augmented atGeneration3,withmorecontextspecificdescriptionsandelements,inordertofittotheneedsofaspecificsituation

3.3.Identifykeyperformanceindicators(KPI’s)

KPI’s(KeyPerformanceIndicators)arenormallyregardedasorganisationalmeasurementsthatmeetthecriteriaofbeingspecific,measurable,achievable,timebasedandrelevanttothesuccessoftheorganisation.

Given the nature of European ICT Professional Role Profiles that are generic by design, it is notfeasible to assign a specific KPI to a role. However, it is still valuable to understand how a roletypicallycontributestoanorganisationssuccess.Toaddthisextradimension,thetermKPIareahasbeen adopted which represents a generic indicator that aligns with the overall granularity ofprofessionalprofiles.KPIareasarenotprescriptive;theyprovideinspirationforfurtherspecificationandtheconstructionofatraditionalKPI.

IftheEuropeanICTProfessionalRoleProfiles(generation2)areusedasthebasisformoregranularand context-specific profiles (generation 3), the KPI areasmay assist in focusing upon the specificKPIsrelevanttotheroleandtheorganisation.

KPIs can be an important and usefulmeasurement but it is necessary to be aware that they arenarrowandfocusedononeperformanceoutcome,consequentlycaremustbetakentoavoidmisusecausingunintendednegativeeffects.Alogicalconnectiontotasksanddeliverablesisalsoimportant.

ThreeexamplesofspecificKPI’sareprovidedbelow:KPIareaforinspiration(fromEUICTProfessionalRoleProfile) KPIexamples(definitionincontext)

Salesquotaachievement(fromAccountManagerRole)

Asalesvolumetarget,salerevenuetargetorprofittarget…


Projectscopeachievement(fromProjectManagerRole)

Projectcompletedontime…

Customersatisfactionachievement(fromProductOwnerRole)

Customersatisfactionsurveyoutcomeexpressedasapercentagecomparedtoatarget.…

Table5:Derivingcontext-specificKPI’sfromEuropeanICTRoleProfileKPIarea–someexamples

4.Applicationguide(2):Adopttheprofilesfrommultipleperspectives

4.1.Jobprofilesdefinition(creategeneration3)

Ingeneral,theEuropeanICTProfessionalRoleProfilesdefinedinthisCWAareastartpointandnotapredefinedsolutionfororganisationsthatplantodefinetheirjobdescriptions.

SmallerorganisationswithoutaccesstoasetofICTprofessionalrolesdescribingtheoccupationsoftheirteamcanusetheEuropeanICTProfessionalRoleProfilesasanexcellentstartingpoint.Inmorecomplex organisations existing detailed roles often require amendment and the EuropeanProfessional Profiles provide inspiration and pragmatic content to commence a customisation ofexistingroles.

ItispossibletoadapttheEuropeanProfessionalRoleProfilesinmanywaysaccordingtotheneedsoftheorganisation;someexamplesarelistedbelow:

• AdoptaEuropeanICTProfessionalRolewithlimitedcustomisationtoderiveaJobProfile

• CombinetwoormoreICTRoleProfiles(orpartsthereof)intooneJobProfile

• DivideanICTRoleProfileintomultipleJobProfilestodefine,forexample,differentlevelsofresponsibilityandseniority.

• Create a new Job Profile derived from a Role Profile by integrating it with details thatrepresentspecificneedsoftheorganisation.

AvarietyofexamplesfromEuropeanICTProfessionalRoleProfilesuserfeedbackdemonstratedthat,in addition to the intrinsic usefulness of the role profiles, it was extremely valuable to have areference template available to guide the definition of new or amended Job Profiles of anorganisation.

Summary Statement, Mission, Deliverables, Main Tasks, e-Competences and KPI Area are theattributes chosen to make the Role Profile definition meaningful; they describe in general termsprocess,outcome,competencesandperformancemeasures,givingacompleteoverviewoftherole.

TheresultingtemplateshaveprovedtobeausefultoolforsupportingthedefinitionofJobProfilesmaking it an easier and more focused approach for the creation of organisation specific ICTprofessionalroles.

In practice, each template component may be customised or re-written to reflect organisationalcharacteristics.

Someexampleare:

• AdaptorrewritethemissiontodescribetheroleoftheProfileintheorganisation

• Updatedeliverablestorepresentoutcomeresponsibilities

• Adaptorrewritemaintaskstomakethemcoherentwithorganisationalprocesses


• Updatecompetencestodefineprofilecapabilitiesrequiredbytheorganisation

• DetailtheKPItomatchtheorganisationsperformancemeasures

Modifyinginthiswaymaintainsacommonlanguageinprofiledescriptions,makingiteasiertosupportrelationshipsbetweendifferentstakeholders,forexample,makingcustomersupplierrelationshipsmoreeffective.

Formoreillustrationanddetailsee:

Casestudy Title Country Viewpoint

E EDISONDataScienceCareerFramework

Europeanlevel StaffProcurement

I EnhancingskillsdevelopmentinpublicITservicecompanies

Italy ICTProfessionalsandManagers

J Supportingorganisationalchange TheNetherlands HRandICTManagers

K Supportingculturalchange Spain ICTProfessionalsandManagers

4.2.Useinassessmentandcareer

TheEuropean ICTProfessionalRoleProfiles togetherwiththeEuropeane-CompetenceFramework(e-CF),maybeusedtoimplementaneffectivecompetenceassessmentprocessforICTpeople.

Definingand implementingan internal competenceassessmentprocessenables verificationof anorganisation’sexistingrolesandaidsidentificationofcompetencegaps.

Theresultoftheassessmentcanbeusedtoimproveaccuracyofdifferentprocesses:

• Intraining,thecompetencegapanalysiscanbeusedtodesignaccuratetrainingpathsthatcan,forexample,developtheproficiencylevelsrequiredtomeetorganisationrequirements.

• Inthedevelopmentofanorganizationtheresultoftheassessmentcanbeusedtoguidethedesign of the organization itself, allocating resources optimally and identifying thecompetenceshortcomingstoinformtherecruitmentprocess.

• In career development, the outcome of individual assessments can be used to identifyoptimalcareerdevelopmentpathsoftheICTprofessional,benefitingtheemployeeandtheorganisation

To make an assessment process accurate and effective a working tool can be easily developedintegrating the e-CF competences and the organisation Job Profiles; they can be derived startingfromthe30RoleProfilesdescribedinthisCWA.

Toenablegreateraccuracyincompetencemeasurement,furtherdevelopmentofe–CFdimension4isrecommendedwiththeaimofincreasinggranularity.



H CareerandAssessmentTool Ireland ICTProfessionalsandManagers

I EnhancingskillsdevelopmentinPublicITServiceCompanies

Italy ICTProfessionalsandManagers


4.3.Implementationofprofilesasanorganisationalchangeprocess

TheimplementationoftheEuropeanICTProfessionalRoleProfilesincomplexorganisationstypicallyinvolves supporting the definition of job descriptions. Job descriptions need to be continuouslyaligned with all relevant elements of the organisation: organisational structure, processes,technologies,tools.

Job Descriptions contain the definition of competences, skills, duties and responsibilities that areconnectedtoaspecific job inaspecificorganisation,withgivenprocesses, technologiesandtools.Theydescribe the “expectations” of theorganisation froma specific job and are crucial in severalprocesses:

• Hiring• Training• PerformanceManagement• Career Path Definition and, more generally, internal mobility (succession plan, business

continuity,etc.)

Butalmosteverychange inorganisation,processes, technologyor tools leads to theneed toalignexistingjobrolesandjobdescriptions.IntheICTfield,changesaremuchfasterthaninothersectors,andmay be disruptive owing to the implications on processes, tools, changing competences andevenbusinessmodels.Inthisscenario,wherethereisastrongneedtoalignjobdescriptionbecauseoforganisationalchange,ICTroleprofilescanbeusedasastartingpoint,acommunicationtoolandasaguidetodevelopneworrevisejobprofiledescriptionsquickly.

TheEuropeanICTProfessionalRoleProfilestakeintoconsiderationnewmarkettrendsandprocessesbutatthesametimearedefinedatagranularitylevelthatislowandgenericenoughtokeepthemrelevantoverseveralyears.Inconsequence,organisationsengagedinchangecanbenefitfromusingthesestandardisedroleprofilesfortheidentificationofskillrequirementstobedevelopedinhouseoralternativelytobesourcedfromthelabourmarket.

The chart below gives an approximate orientation of the positioning of each European ICTProfessional Role Profile and the influence it exerts on the different aspects of organisation,business,technologyandpeople.

Figure8:EuropeanICTProfessionalRoleProfileperformanceinfluencingtheorganisationalprocess




F Combiningframeworks/supportingorganisationalchange

France HRandICTManagers

J SupportingorganisationalChange TheNetherlands HRandICTManagers

K SupportingculturalChange Spain ICTProfessionalsandManagers

4.4.Curriculumdesign

In the context of qualification development and curriculum design, the European ICT ProfessionalRoleProfilescanbeusedas

• Acommunicationtoolbetweenemployersandeducatorswhichimprovesconsultationprocessandoutcomes

• AstartingpointformoredetailedRoleProfilesandcurriculadesigninspecialisedfields(e.g.ICTSecurity,DataandBigData)

TheEuropeanICTProfessionalRoleProfileshaveprovedtobeveryusefulintheprocessofcurriculadesign. One of the key challenges of effective curricula design is managing how differentstakeholders communicate and cooperate to design curricula that meet both educational andemployerobjectives.TheICTProfilesandthee-CFcanprovideausefulsharedlanguageandstartingpoint so thatdiscussionsbetween thesestakeholdersarequickly focusedonuseful content ratherthan constantly re-explaining the foundations of the debate. Different stakeholders have differentperspectives,terminologiesandwaysofthinkingaboutICTknowledge,skillsandcompetence. TheICTProfilescanbeusedtoprovideabridgeorcommunicationtooltofacilitatethisprocess.

Figure9:EuropeanICTProfessionalRoleProfilesande-CFprovidingasharedlanguagebetweenemployers,curriculadevelopersandeducators


The European e-Competence Framework provides a structured way to describe and explainknowledge,skillsandcompetences.ThisisusefulbutICTProfessionalRoleProfilesaddacrucialstepbyprovidinginformativeexamplesofwhichcompetencesareneededforwhichactivities.Thismeansthattheemployercaneasilystartwiththeactivitiesortasksthatneedtobedoneandworkbacktowhat competencesor skills canbe included in the curriculabyeducators. Thishasbeen shown tosignificantlyspeeduptheagreementoncurriculadesignbetweenemployersandeducators.

This means that in terms of updating curricula for new or changed activities in the workplace astructureisinplacetoinformthatdebate.Forexample,whenanalysingtheeducationalneedsofaspecific job,analignedEuropean ICTProfessionalRoleProfilemaybeadopted to formacommonvision of the role and its associated educational requirements. The competences within a profileprovideguidanceon skills andknowledge items that canbedeveloped to informcurricula designanddesiredlearningoutcomes.



A OccupationsStandardsDevelopment

Estonia PolicyMakersandEmployers

B ICTSecurityProfessionalCertification

TheNetherlands EducationandTraining

D InternetPractitionerskillsdevelopment

Europe EducationandTraining

4.5.Useinconnectiontootherframeworks–examples

TheEuropeane-CompetenceFramework(e-CF)isembeddedasamajorcomponentoftheEuropeanICT Professional Role Profiles description. Further inter-relationships and consistency with otherrelevantICTframeworkscurrentlyinplaceareimportantandaddvaluetoeach.Thefollowingsub-chaptersprovidethreeexamplesonhowthe ICTProfilesareconnectedorcanberelatedtootherframeworksbeyondthee-CFstandard.

4.5.1.Europeanclassificationofoccupations:ESCO

ESCO is an important European Commission sponsored EU-initiative that provides a commonclassification languagedesignedtoconnectpeopleto jobs. Itcanbeusedtosupport jobmatching,job searching, career management and labour market analysis. ESCO is designed to improvecommunication between the education and training sector and the European labourmarket. It isprovided in26 languagesandencompasses2942occupationsand13485skills tocover jobsacrossthe entire European employment field. Structured in three data pillars, ESCO interrelatesOccupations,SkillsandQualifications.Thesystemincludesover100ICTrelatedoccupations.

The scope of ESCO includes ICT occupations and naturally it differs from the European ICTProfessional Role Profiles in the level of granularity as a result of the different scope of the twostructures.However,asthesemodelscoexistinsimilaremploymentenvironmentsaconsistentandunderstandable relationship to each other is very useful. The most logical point of connection isbetweentheProfiletitleofanICTProfessionalRoleProfileandtheOccupationtitlesassignedbytheESCOOccupationpillar.

Taking into account the differences between each structure, the occupation table within ESCOidentifyingover100ICToccupationsisusedasareferencepointtoconnecttothe30EuropeanICTProfessionalRoleProfiles,seethefullconnectingtableinAnnexC1.


Additionally,EuropeanICTProfessionalProfileusersmaywishtounderstandhoweachprofilecanberelatedtoanESCOdefinedOccupationandforthispurposeafurthertableisprovidedinAnnexC2.

For ease of reference an example relationship map between ESCO Occupation titles and ICTProfessionalProfilesinbothdirectionsisprovidedbelow.Itisimportanttonotethattherelationshipbetweenthetwostructuresdoesnotrepresentanequivalence,itoffersabestfitapproximationthatreadersmaywishtoinvestigate.

MAPPINGEUROPEANICTPROFESSIONALROLEPROFILESTOESCOOCCUPATIONTITLES

EuropeanICTProfessionalRoleProfileTitle ESCOOccupationTitle

BusinessAnalystRole ICTbusinessanalyst

BusinessInformationManagerRole ICTbusinessanalysismanager

DeveloperRole ICTapplicationdeveloper

MAPPINGESCOOCCUPATIONTITLESTOTHEEUROPEANICTPROFESSIONALROLEPROFILES

ESCOOccupationTitle EuropeanICTProfessionalRoleProfileTitle

ICTsystemadministrator SystemsAdministratorRole

ICTnetworkadministrator NetworkSpecialistRole

ITauditor QualityAssuranceManagerRole

Table6:MappingEuropeanICTProfessionalRoleProfileTitlestotherelevantESCOOccupationsTitlesandviceversa–example.ForfullrelationshipoverviewseeAnnexC1andC2.

Inthiswaybothstructuresdonotonlyrelatetoeachotherbuteachaddsvaluetotheother.

4.5.2.TheEuropeanFrameworkforICTProfessionalism

The European ICT Professional Role Profiles take place within the context of the wider e-Skillslandscape and there are many related concepts, projects and initiatives which inform and areinformedbytheICTProfiles.

Similartothee-CF,theEuropeanICTProfessionalRoleProfilescontributetoincreasingtransparencyandmaturing the ICT Profession in Europe in thewhole. They fit into the broader concept of ICTProfessionalism composed of four main building blocks: competences; bodies of knowledge;professionalethics;educationandtraining.

Figure10:ThefourmainbuildingblocksofICTProfessionalism


In ICTProfessional practice all fourbuildingblocks are closely interrelated and in thepast years anumberofconceptsandtoolshavebeendevelopedtomaturetheICTProfessiondeliveredthroughanumberofprojects.Thebelowfigureshowsthemainelements,conceptsandtoolsavailableattheEuropeanlevelandtheirinterrelationships.TheprojectsthatdevelopedthesetoolsandframeworksarelistedinAnnexAofCWAPart3,themethodologydocumentation.

Figure11:Thefourmainbuildingblocksof ICTProfessionalismsupportedandinter-connetedbyEuropeanstandards,referencesandtools

One important current development in this context is work to support the integration of anorganisational capability approach (what organisations need to succeed) and the individualcompetenceapproach(whatcompetencesandskillspeopleneedtosucceed).

TheEuropean ICTProfessionalRoleProfiles are a startingpoint to address this important issueastheycanbeusedonanorganisationalleveltoplanstructureandstaffing(whatrolesareneededbythe organisation) and also at an individual level to identify the competences and skills needed toeffectively contribute to these requirements in a particular job. The projectDigital OrganisationsFrameworks and ICT Professionalism (DIGIFRAME) aims to enable the effective integration ofindividual competences and organisational capabilities through developing a reference frameworkinkedtoe-CFandICTProfilesprovidinguserswithamethod/guidetouseorganisationalframeworks(likeAgile,CMMI,ITIL,TOGAF,etc.)inparallel.

4.5.3.Anationaljobprofileframework:CIGREF

The inbuilt flexibilityofEuropean ICTProfessionalRoleProfilesenables themtobecombinedwithotherframeworks.TheICTProfilescanthereforealsobeusedtoenabletheimplementationoftheEuropeane-CompetenceFrameworkalongsidetheFrenchLargeICTUserCompanies’Club“CIGREF”jobprofilesnomenclature.

TheCIGREF nomenclature covers the scopeof ICT activities and contains nine families and 48 jobprofileswhicharetheresultofanagreeddefinitionover140membersincrossindustrialsectors.


The European ICT Professional Role Profiles provide a good practical standard to benchmark theCIGREF job definitions and to give ICT managers the tools for mapping, prioritising andcontextualising the e-competences and their maturity level for each ICT team and createorganisationspecificjobprofiles.



E EDISONDataScienceCareerFramework

Europeanlevel StaffProcurement

F Combiningframeworks/Supportingorganisationalchange

France HRManagers

4.6.Acommonreferencelanguageforpolicymakingandmarketsurvey

The European ICT Professional Role Profiles provide a common reference set of typical rolesperformed by ICT Professionals from an organisational perspective, covering the full ICT businessprocess.

The30typicalProfilesprovideausefultoolforthesupportofsectorassociations,policymakersandmarket surveyors. In this context, the relationship to ESCO is of particular interest as bothframeworkslookatthesimilarconceptsbutfromtwodifferentperspectives(ESCO–occupationoftheindividual/EuropeanICTProfessionalRoleProfiles–typicalroleswithinanorganisation)-andconsequentlyatdifferentlevelsofgranularity.

European ICTProfessionalRoleProfilescanbeuseful forsupplyanddemanddatastudies thatarecarriedoutatnational, Europeanand international levels. Theseprofiles canbeused toprovideasharedagreeddefinition to facilitate thecollectionof reliableandcomparabledataon the ICT jobmarketandthesupplyanddemandfordifferentICTProfessionalsandrelatedcompetences.

The European ICT Professional Role Profiles and template can also be used for policy-drivengeneration3developments.



G NationalStandardsDevelopment Italy PolicyMakers

5.Applicationguide(3):Transferthetemplatetoothersectors

Asstatedpreviouslyinsection1.1,theEuropeanICTProfessionalRoleProfilesofferatemplatethatisofgenericvalueandcaninprinciplebeappliedtoanysector.

ICToccupationscoexistalongsidethemanyjobsthatexistinorganisationsacrossEurope.AlthoughthetechnicalknowledgeandskillsofanICTprofessionalrolemaybeexclusivetotheICTprofessionthekeyjobelementscanbeidentifiedwithinanyrole.

Referring to the templatedescribed in section1.3.each topicmaybeaddressedandconverted tothe‘languageofthesector’toformthebasisofaprofilethatwillinevitablycontaindifferentcontentbutformattedinaneasytounderstandstructure.

Sharing the same format beyond sectors will contribute to increased transparency acrossorganisations,countriesandsectors.Italsosupportsthecreationof‘dualthinker’profilescombiningmoreICT-specificroleswithbusinessandspecificknowledgefromotherfields.


6.Glossary–termsanddefinitions

TERM DEFINITION SOURCE/EXAMPLE

competence Demonstratedabilitytoapplyknowledge,skillsandattitudestoachieveobservableresults

CompetencesformpartoftheRoleProfiles.

Source:EN16234-1e-CF

CompetencesdefinedbyEN16234-1Europeane-CompetenceFramework(e-CF)

jobdescription Adetaileddescriptionofwhatapersondoessothattheparticularjobholdercanhavenodoubtoftheirtasks,dutiesandresponsibilitiesandgenerallywhotheyreportto.Itcontainspreciseinformationaboutcompetences,skillsandknowledgerequiredaswellaspracticalinformationabouthealthandsafetyandremuneration.

JobDescriptionsarenotincludedintheICTRoleProfilesbuttheycanbedevelopedfromtheProfiles,suchasgeneration3levelprofiles.

Anexamplemaybejobdescriptiondevelopedfromageneration3profile.

knowledge Bodyoffacts,principles,theoriesandpracticesthatisrelatedtoafieldofworkorstudy.Anemployeeneedstoknowtherelevantselectionofthesetosuccessfullyperformintheirjob.

SampleorindicativeknowledgeexampleareincludedintheRoleProfilesbasedonthee-CF.

knowledgeexamplesprovidedbyEN16234-1Europeane-CompetenceFramework(e-CF)

role Arolederivesfromanorganisationalneedtogetsomethingdone.Itisanorganisationalrequirementthatcanbemetbyassigningemployeestocarryoutallorpartofthetasksrequiredtoensurethatroleiscarriedout.Onepersonorteammayhavemultipleroles.

IntermsoftheICTRoleProfilesitisoftenthecasethatanactualjobcarriedoutbyanemployeewouldconsistofpartsofanumberoftheRoleProfiles.Source:ITSMAcademy

Exampleistheroleofriskmanagement.Thiscanbeimplementedbyarangeofdifferentemployeeswithvaryingdegreesofresponsibilityandtypesoftasksatdifferentlevelswithintheorganisation

roleprofile Anoutlineorgeneraldocumentwhichdemonstratesclearlytherelationshipbetweenspecificactivities/tasksinaroleandtheindividualskills,competencesandknowledgerequiredtoundertakethem.

CreativeLeadership–TalentManagement

EuropeanICTProfessionalRoleProfilesCWA

skill Theabilitytouseknow-howandexpertisetocompletetasksandsolveproblems.

SkillsexamplesprovidedbyEN16234-1Europeane-CompetenceFramework(e-CF)


ANNEXA:EQFande-CFleveltableSource:EN16234-1Europeane-ComeptenceFrameworke-CF3.0.Besideofconceptsexplicitelyelaboratedforthee-CF,thetablecontainsdescriptionelementsof1)TheEuropeanQualificationsFrameworkforLifelongLearning(EQF),April2008,and2)ThePROCOMFramework,ofwhichgenericjobtitleshavebeenreproducedbykindpermissionofe-SkillsUK.


ANNEXB:Deliverablesanddescriptionsfulllist

DELIVERABLES

PLAN

BU

ILD

RUN

ENAB

LE

MAN

GE

e-CO

MPE

TENCE

S

DELIVERABLEDESCRIPTION

1. BudgetPlan A.4

Adescriptionoftheamountofmoneyspentonanorganization'sInformationTechnologysystemsandservices,includingcompensationforITprofessionalsandexpensesrelatedtotheconstructionandmaintenanceofenterprise-widesystemsandservices.

2. BusinessCase(LightweightBusinessCase)

A.3

Anexplanationofwhytheinvestmentshouldbemadeandhowthebusinesswillseeareturnonthatinvestment(ROI)atsomepointinthefuture.Awell-consideredbusinesscaseprovidesdecisionmakerswiththeinformationtheyneedtodecideiftheinvestmentshouldproceed.

3. BusinessPlan(StrategicThemes) A.3

Aformalstatementofasetofbusinessgoals,whytheyareattainable,andtheplanforreachingthem.SAFestrategicthemesprovidebusinesscontextfordecision-makingwithintheportfolioandinfluenceinvestmentsinValueStream.StrategicThemesprovidetheenterprisewiththedifferentiatorsgoingforwardfromcurrentstatetofuturestate;theyhelpdriveinnovationandcompetitivedifferentiationthatisachievableonlyviaeffectiveportfoliosolutions.

4. BusinessProcessDefinition E.5,E.7

Aformaldefinitionanddescriptionofrelated,structuredactivitiesthatwillaccomplishaspecificorganizationalgoal

5. BusinessRelationship D.11,E.4

Arelationshipestablishedtoprovidebusinessservices

6. BusinessRequirements A.1 Adescriptionofwhatabusinessneedssothatitcanoperatesuccessfully

7. ChangeManagementPlan E.7 Aplanwhichaddressestheimpactofchangetoanorganization,easingthetransition.

8. DataAnalytics D.10

AmethodofData,InformationandKnowledgemanagementwhichusedataaggregationanddataminingtoprovideinsightintothepastandanswer:“Whathashappened?”Thistaketheformofreports,dashboards,etc.

9. DataCollectionandRepresentation D.10

Theresultofaprocesswherespecific,structuredinformationaregatheredinasystematicfashion,subsequentlyenablingdataanalysistobeperformedonresultinginformation

10. DataManagementPlan D.10Aplanbywhichtherequireddataisacquired,validated,stored,protected,andprocessed,andbywhichitsaccessibility,reliability,andtimelinessisensuredtosatisfytheneedsofthedatausers.

11. DataManagementSystem B.1,D.10

Asystemdesignedtodefine,manipulate,retrieveandmanagedatainadatabase.

12. DataModel D.10 Adescriptionofdataandrelationsintermsofdependency,consistencyandintegrity

13. DataProtectionPolicy D.10,E.8

Asetofprinciplesorrulestoguidedecisionsandachieveoptimaloutcome(s)inDataprotectionpolicy

14. DataSelection D.10 Theresultoftheprocessofdeterminingtheappropriatedatatypeandsource,aswellassuitableinstrumentstocollectdata

15. DevelopmentProcess B.6Aprocessofdividingsoftwaredevelopmentworkintodistinctphasestoimprovedesign,productmanagement,andprojectmanagement.

16. DigitalTransformationRoadmap

E.2

AsophisticatedprojectplanthatdetailsdurationsanddependenciesofalltheinitiativesintheDigitalTransformation.TheroadmapalsoprovidescheckpointsforassessingtheprogressandsuccessoftheDigitalTransformationdowntheroad.


17. DigitalTransformationStrategy

A.1

Astrategyaddressingthechangesassociatedwiththeintegrationofdigitaltechnologiesintoanorganization.thisconceptisbasedonseveralmajorpillars:cloudcomputing,mobility,real-time,theInternetofthings,largedataandtheimportanceofuser'sexperienceandrecentlytheArtificialintelligence

18. DocumentedCode B.1

Self-documentingcodeisostensiblywrittenusinghuman-readablenames,typicallyconsistingofaphraseinahumanlanguagewhichreflectsthesymbol'smeaning.Thecodemustalsohaveaclearandcleanstructuresothatahumanreadercaneasilyunderstandthealgorithmused.

19. EnterpriseArchitecture A.5AnITplanwhichappliesarchitectureprinciplesandpracticestoguideorganizationsthroughthebusiness,information,process,andtechnologychangesnecessarytoexecutetheirstrategies.

20. EscalationProcess C.3Aprocesswhichdefineswhattodo,intermsof,forexample,whotoinformandwhatwillthenhappen,whenaproblemreachesadefinedlevelofdifficultyorscale.

21. FirstLevelSupport C.1,C.3

Aservicetosupportcustomerstoidentifysystem,networkandapplicationproblemsandadvisingonthesolution;whererequiredactivate2ndand3rdlevelforspecialistsupport

22. HardwareComponent B.1 Aphysicalartefactofatechnology.(Doesahardwarecomponentreallyneedsadescription?)

23. HRDevelopmentPlan D.9 Asystematicprocessofmatchingtheinterests,skillsandtalentsofemployees/staff/personnelwithorganisationalgoals

24. ICTAuditReport E.6

Anexaminationandevaluationofanorganization'sinformationtechnologyinfrastructure,policiesandoperations.Theevaluationofobtainedevidencedeterminesiftheinformationsystemsaresafeguardingassets,maintainingdataintegrity,andoperatingeffectivelytoachievetheorganization'sgoalsorobjectives.

25. ICTDepartment&Budget A.1 Theorganisation,processes,humanresources,infrastructureandbudgetneededtoimplementISStrategy

26. ICTGovernancePolicy E.9 Aprincipleorruletoguidedecisionsandachieveoptimaloutcome(s)inICTGovernancepolicy

27. ICTModel A.1 Adescriptionofuserfunctionsandservicesprovidedbyaninformationsystem

28. ICTQualityPolicy D.2,E.6

Asetofprinciples/rulestoguidedecisionstoachieveoptimalIToutcome(s)intermofquality

29. ICTStrategyandImplementation

A.1

Acomprehensiveplanthatinformationtechnologymanagementprofessionalsusetoguidetheirorganizations;itcoverstechnologymanagement,costmanagement,humancapitalmanagement,hardwareandsoftwaremanagement,vendormanagement,riskmanagementandallotherconsiderationsintheenterpriseITenvironment.

30. IncidentsDatabase C.3 ADatabaseinwhichareregisteredincidentsinformation,currentresolutionstatus,andsolutionstomanagethem

31. InformationSecurityPolicy D.1,E.8

Asetofprinciples/rulestoguidedecisionsandachieveoptimaloutcome(s)inInformationSecurity

32. InformationSecurityRiskAssessment E.8

Anidentification,monitoringandanalysisofvulnerabilitiesanddataprivacyissuesandhowtomanagethem;aneffectiveplanofprioritizedsolutionsbasedonspecificgoals,schedule,andbudget

33. InformationSecurityRiskTreatmentPlan

E.3

Adocumentthatprovidesasummaryofeachoftheidentifiedrisks,theresponsesthathavebeendesignedforeachrisk,thepartiesresponsibleforthoserisksandthetargetdateforapplyingtherisktreatment.

34. InformationSecurityStrategy D.1 AdescriptionofthegoalsandstrategyforInformationSecuritypolicies,activitiesandprocesses

35. IntegratedSolution B.2 Asolutioninwhichallcomponentsandsub-systemsareintegratedandtested

36. IterationRetrospective B.6AregularmeetingwhereAgileTeammembersdiscusstheresultsoftheIteration,reviewtheirpractices,andidentifywaystoimprove.

37. KnowledgeorInformationBase

D.10 Anorganizedrepositoryofknowledgeconsistingofconcepts,data,objectives,requirements,rules,andspecifications.


38. NewSolutionandCriticalBusinessProcessIntegrationProposal

A.7Adocumentwhichillustratesgoals,benefitsandstrategyforintroducingnewICTtechnologyorre-engineering/integratingbusinesscriticalprocesses

39. NonFunctionalRequirements

A.5,A.6

Adescriptionofattributessuchassecurity,reliability,maintainability,scalability,andusabilitywhicharenotcoretothespecificfunctionbutnecessaryforeffectivesoftware

40. OpportunityMemo D.11

AStudythatpermitstoassesstherelevanceoftheprojectwithregardtotheusers'demandalignedtotheobjectivesoftheorganization,andtodecidewhetheritisviableornot.Thisstudyspecifiestheissues,scope,contextoftheprojectandendusers

41. ProductionForecast E.1Aprojectionofachievable/likelyproductionvolumes,basedonmarketneeds,historicalsalesdataandcurrentproductioncapacity

42. ProgramBacklog A.6,D.11

AprioritizedlistofFeaturesthathavebeenanalyzedandareintendedtoaddressuserneedsanddeliverbusinessbenefitsforasingleAgileReleaseTrain(ART)

43. ProjectPlan A.4.E.2

Aformal,approveddocumentusedtoguidebothprojectexecutionandprojectcontrol

44. ProjectPortfolio E.2

Asetofdocuments(oraformalapproveddocumenttomatchaboveORdeleteformalandapprovedastheymaynotALWAYSapply?)foranalyzingandcollectivelymanagingagroupofcurrentorproposedprojects

45. QualityAssurance E.6

Amethodforthesystematicmonitoringandevaluationofthevariousaspectsofaprojectorservicetomaximizetheprobabilitythattheappropriatestandardsofqualityarebeingattainedbytheproductionprocess.

46. QualityPerformanceIndicators E.6 Asetofindicatorsmeasuringhowqualitypolicyisimplementedon

ISprojectsandICTsolutionsinoperation

47. QualityPlan A.4,E.6

Adefinitionoftheactivitieswhichwilldeliversolutionsachievingcustomer'squalityexpectationsonthebasisofthequalitystandards.

48. Release B.4AresultofactivitiesincludingSolutionverificationandvalidation,documentation,andsupportingactivitiestomakeasolutionavailabke.

49. ReleasePlan

A.4AplanofactivitiesincludingSolutionverificationandvalidation,documentation,andsupportingactivitiestomakeasolutionavailable

50. RiskManagementPolicy E.3 Asetofprinciples/rulestoguidedecisionsandachieveoptimaloutcome(s)inRiskManagement

51. Sale D.7 Acontractinvolvingtransferofthepossessionandownership(title)ofagoodorproperty,inexchangeformoneyorvalue.

52. SalesForecast D.7,E.1

Aprojectionoflikelysalesrevenue,basedonhistoricalsalesdata,analysisofmarketsurveysandtrends.

53. SecondLevelSupport

C.1,C.3

AServiceassistingthefirstlevelsupportthroughon-the-jobtrainings,aswellasthroughthedocumentationofnewlyelaboratedsolutionsinordertomakeapplicabletheknowledgeforthefirstlevelsupport.Ifthecomplexityofarequestexceedstheknow-howorthetechnicalcapabilitiesofthesecondlevelsupport,itisforwardedtothethirdlevelsupport.

54. ServiceLevelAgreement A.2Aservicelevelagreement(SLA)isacontractbetweenaserviceprovider(eitherinternalorexternal)andtheenduserthatdefinesthelevelofserviceexpectedfromtheserviceprovider.

55. ServicesCatalogue A.4 Aservicecatalogueinformationincludesorderingandrequestingprocesses/prices/deliverables/contractpoints.

56. SoftwareComponent B.1 ASoftwarePackage,ormodulethatencapsulatesasetofrelatedfunctions(ordata)

57. SoftwareDesignDescription A.6

Adescriptionwhichshowshowthesoftwaresystemwillbestructuredtosatisfytherequirements.Itistheprimaryreferenceforcodedevelopmentand,therefore,itmustcontainalltheinformationrequiredbyaprogrammertowritecode.

58. SolutionDocumentation B.5 AsetofDocumentswhichillustrateallaspectsrelatedtotheSolution


59. SolutioninOperation C.3 Asolutiondeployedandrunningintheactualoperationalenvironment

60. SolutionRequirement A.6,D.11

Asoftwarerequirementsspecificationisadescriptionofasoftwaresystemtobedeveloped.Itlaysoutfunctionalandnon-functionalrequirements,andmayincludeasetofusecasesthatdescribeuserinteractionsthatthesoftwaremustprovide.

61. SolutionSpecification A.6 AsetofDocumentswhichdefineindetailtheSolutiontobedeveloped

62. SolvedIncident C.4 AnincidentatthestagewhereaSolutiontoaddresstheproblemhasbeenapplied

63. SprintPlanning E.2AtimewhentheScrumteamgatherstoagreeonasprintgoalanddeterminewhatsubsetoftheproductbacklogitcandeliverduringtheforthcomingsprint.

64. SustainableITPolicy A.8

AnITPolicybuiltontheprinciplesofGreenIT–reducingtheenvironmentalimpactofITproductsandinfrastructureaddingaspectsofsocialresponsibilitysuchasworkingenvironmentandsociallyresponsiblemanufacturingofITproducts.

65. TeamBacklog A.6

AsetofuserandenablerStoriesthatoriginatefromtheProgramBacklog,aswellasstoriesthatariselocallyfromtheteam’sspecificcontext.Itcancontainotherworkitemsaswell,representingallthethingsateamneedstodotoadvancetheirportionofthesystem

66. TechnicalProposal D.5 Adocumentthatdefinesthetechnicalrequirementsofaproject,andexplainstheplanformulatedtoaddressthem.

67. TestPlan B.3 Adocumentdescribingthescope,approach,resourcesandscheduleofintendedtestactivities.

68. TestProcedure B.3 Asetoftestswhichaddresseshomogeneous/similarsolutionareas

69. TestResult B.3 AdocumentwhichdetailstheresultsafteroneofseveralsessionsduringTestPhase

70. TrainingCourse D.3-D.9

AcomponentofaTrainingProgramthathasspecificgoalsofimprovingone'scapability,capacity,productivityandperformance.SuggestreplacewithasfollowsasItmaynotbepartoftraingprogramme.,alsothisreviseddescription'matches'whatwesayretrainingprogrammedeliverable.Aneventwiththeaimoftheacquisitionofknowledge,skills,andcompetences

71. TrainingPolicy D.3 Asetofprinciples/rulestoguidedecisionsandachieveoptimaloutcome(s)inICTtraining

72. TrainingProgram D.3 Aprogramfortheacquisitionofknowledge,skills,andcompetences(notelinktotrainingcourse..)

73. Up-to-dateSolution C.2 AnupdatedSolutionduringtheMaintenancePhase

74. UserEngagementEvaluationTools D.12 Asetofappropriatetoolsandtargetsforthechannelsadoptedto

evaluatelevelsofcustomerengagement

75. UserExperienceDesign B.6

Asetofproductspecificationstoenhanceusersatisfactionbyimprovingtheusability,accessibility,andpleasureprovidedintheinteractionwiththeproduct.Userexperiencedesignencompassestraditionalhuman–computerinteractiondesign,andextendsitbyaddressingallaspectsofaproductorserviceasperceivedbyusers

76. ValidatedSolution B.3 AsolutionattheendofTestandValidationPhase

TableB:Deliverables,relatede-CFareaande-Competences,deliverabledescriptions


ANNEXC:EuropeanICTProfessionalRoleProfiles–ESCOrelationships

Importantnote:Therelationshipbetweenthetwocolumnsdoesnotrepresentanequivalenceitoffersabestfitapproximationthatreadersmaywishtoinvestigate.ESCOOccupationTitle(fromICToccupationslist)

EUICTProfessionalRoleProfileTitle

Comment

databaseadministrator DataAdministratorRole ICTsystemadministrator SystemsAdministratorRole ICTnetworkadministrator NetworkSpecialistRole ITauditor QualityAssuranceManagerRole telecommunicationsengineeringtechnician NetworkSpecialistRole webmaster DigitalMediaSpecialstRole ethicalhacker DataSpecialistRole digitalforensicsexpert DataScientistRole ICTsecuritytechnician CyberSecuritySpecialistRole datacentreoperator SystemsAdministratorRole ICTsecurityadministrator CyberSecuritySpecialistRole searchengineoptimisationexpert DigitalMediaSpecialstRole onlinecommunitymanager DigitalMediaSpecialstRole ICTtrainer DigitalEducatorRole ICTconsultant DigitalConsultantRole ICTsystemintegrationconsultant SystemsArchitectRole greenICTconsultant DigitalConsultantRole ICTsecurityconsultant CyberSecuritySpecialistRole ICTtechnician TechnicalSpecialistRole ICThelpdeskagent ServiceSupportRole broadcasttechnician TechnicalSepecialistRole ICTnetworktechnician NetworkSpecialistRole mobiledevicestechnician TechnicalSpecialistRole communicationinfrastructuremaintainer NetworkSpecialistRole telecommunicationstechnician NetworkSpecialistRole bigdataarchivelibrarian DataSpecialistRole telecommunicationsequipmentmaintainer TechnicalSpecialistRole radiotechnician TechnicalSpecialistRole ICTpresalesengineer AccountManager ICTbuyer ServiceManagerRole softwaremanager ICTOperationsManagerRole ICTresearchmanager DigitalConsultantRole ICToperationsmanager ICTOperationsManagerRole ICThelpdeskmanager ServiceManagerRole telecommunicationsmanager ServiceManagerRole e-learningarchitect SystemsArchitectRole ICTresiliencemanager CyberSecuritySpecialistRole ICTprojectmanager ProjectManagerRole webcontentmanager DigitalMediaSpecialistRole ICTenvironmentalmanager ICTOperationsManagerRole ICTqualityassurancemanager QualityAssuranceManagerRole ICTauditormanager QualityAssuranceManagerRole ICTsecuritymanager CyberSecurityManagerRole ICTdocumentationmanager QualityAssuranceManagerRole


eBusinessmanager DigitalTransformationLeaderRole ICTaccountmanager AccountManagerRole enterprisearchitect EnterpriseArchitectRole ICTbusinessanalysismanager BusinessAnalystRole ICTinformationandknowledgemanager DataScientistRole ICTproductmanager SolutionDesignerRole ICTvendorrelationshipmanager ICTOperationsManagerRole ICTcapacityplanner ICTOperationsManagerRole ICTbusinessdevelopmentmanager AccountManagerRole chiefdataofficer DigitalTransformationLeaderRole chieftechnologyofficer ChiefInformationOfficerRole chiefICTsecurityofficer CyberSecurityManagerRole chiefinformationofficer ChiefInformationOfficerRole ICTsystemtester TestSpecialistRole softwaretester TestSpecialistRole dataqualityspecialist DataSpecialistRole ICTintegrationtester TestSpecialistRole ICTtestanalyst TestSpecialistRole digitalgamestester TestSpecialistRole ICTaccessibilitytester DigitalMediaSpecialistRole ICTusabilitytester SolutionDesignerRole datascientist DataScientistRole computerscientist SystemsAnalystRole ICTresearchconsultant SystemsAnalystRole softwaredeveloper DeveloperRole ICTapplicationconfigurator SolutionDesignerRole databaseintegrator DataSpecialistRole embeddedsystemssoftwaredeveloper DeveloperRole databasedeveloper DataSpecialistRole digitalgamesdeveloper SolutionDesignerRole ICTsystemdeveloper DeveloperRole telecommunicationsengineer NetworkSpecialistRole 3Danimator DigitalMediaSpecialistRole ICTnetworkengineer NetworkSpecialistRole webdeveloper DigitalMediaSpecialistRole ICTapplicationdeveloper DeveloperRole mobileappdeveloper DeveloperRole industrialmobiledevicessoftwaredeveloper DeveloperRole userinterfacedeveloper DeveloperRole technicalcommunicator NoneGeneration3Profile notincludedCWA

instructionaldesigner SolutionDesignerRole e-learningdeveloper DigitalEducatorRole 3Dmodeller DigitalMediaSpecialistRole embeddedsystemdesigner SystemsArchitectRole ICTintelligentsystemsdesigner SystemsArchitectRole digitalgamesdesigner SolutionDesignerRole ICTnetworkarchitect SystemsArchitectRole digitalmediadesigner DigitalMediaSpecialistRole softwarearchitect SystemsArchitectRole userinterfacedesigner DigitalMediaSpecialistRole


databasedesigner DataAdministratorRole datawarehousedesigner DataSpecialistRole ICTsystemarchitect SystemsArchitectRole integrationengineer SystemsAnalystRole dataentryclerk NONE notCWAscope

systemconfigurator SystemsArchitectRole ICTbusinessanalyst BusinessAnalystRole ICTdisasterrecoveryanalyst BusinessAnalystRole telecommunicationsanalyst NetworkSpecialistRole ICTsystemanalyst SystemsAnalystRole softwareanalyst SolutionDesignerRole dataanalyst DataSpecialistRole knowledgeengineer DataSpecialistRole userexperienceanalyst ProductOwnerRole

TableC1:RelatingESCOOccupationTitlestoEuropeanICTProfessionalRoleProfileTitlesImportantnote:Therelationshipbetweenthetwocolumnsdoesnotrepresentanequivalenceitoffersabestfitapproximationthatreadersmaywishtoinvestigate.EUICTProfessionalRoleProfileTitle ESCOOccupationTitle CommentAccountManagerRole ICTaccountmanager BusinessAnalystRole ICTbusinessanalyst BusinessInformationManagerRole ICTbusinessanalysismanager ChiefInformationOfficerRole chiefinformationofficer DataAdministratorRole databaseadministrator DeveloperRole ICTapplicationdeveloper DigitalMediaSpecialistRole digitalmediadesigner EnterpriseArchitectRole enterprisearchitect DigitalConsultantRole ICTconsultant ICTOperationsManagerRole ICToperationsmanager CyberSecurityManagerRole ICTsecuritymanager CyberSecuritySpecialistRole ICTsecurityconsultant DigitalEducatorRole furthereducationteacher NetworkSpecialistRole ICTnetworktechnician ProjectManagerRole ICTprojectmanager QualityAssuranceManagerRole ICTqualityassurancemanager ServiceSupportRole ICThelpdeskagent ServiceManagerRole servicemanager SystemsAdministratorRole ICTsystemadministrator SystemsAnalystRole ICTsystemanalyst SystemsArchitectRole ICTsystemarchitect TechnicalSpecialistRole ICTtechnician TestSpecialistRole ICTsystemtester SolutionDesignerRole integrationengineer DigitalTransformationLeaderRole strategicplanningmanager DevOpsExpertRoleCombinationofseveralrolesincluding:ICTapplicationdeveloper,ICTsystemtesterandintegrationengineerDataScientistRole datascientist DataSpecialistRole databaseintegrator ScrumMasterRole businesscoach ProductOwnerRole userexperienceanalyst

TableC2:RelatingEuropeanICTProfessionalRoleProfiletitlestoESCOOccupationtitles


Acknowledgements

Wearegratefulandindebtedtothewidegroupofpeopleandorganisationswhohavecontributedtodatetothe“EuropeanICTProfessionalProfilesinaction“projectwork,including

• theregisteredCENICTSkillsWorkshopMemberswhoexpressedtheirsupport,comingfrom(ISC)2,AICA,ATI-AsociacióndeTécnicosdeInformática,BCS,theCharteredInstituteforIT,CEPIS,Cigref,CompTIA,ECDLFoundation,Europeane-SkillsAssociation(EeSA),EMF,eExcellence,ESI-CEE,E-SCN,EuroCIO,EXIN,HBO-I,IVI-InnovationValueInstitute,ITStaffing,InternatinalWebmasters'association(IWA)Italy,LinuxProfessionalInstitute,Microsoft,Pasc@line,ThamesCommunication,TrinityCollegeDublin

• ICTProfileson-linesurveyrespondents,cominga.o.fromConnectITPeople,UILTuCS,Airbus,

GAIA(thetelecomclusteroftheBasquecountry),e-JobsObservatory,Bl4ckswan,UniversityofMálaga,makeme.guru,Agenziaperl’ItaliaDigitale,EuropeanAssociationforTechnicalCommunicationtekomEuropee.V.,BCSKoolitus,KNVI,Capgemini,AppCert,BasqueGovernment,QISQualificationofInformationSecurityProfessionals,IT-CI,Netmind,CapgeminiAcademy,KNVI,EPI,RandstadItaliaSpA,Cefriel,MeathCountyCouncil,AssinterItalia,Certipass

• ICTuserfeedbackworkshopparticipants,comingfromAssinterItalia,ObservatoireEuropéen

desMétiersdel’EconomieNumérique,Confindustria,PosteItaliane,IrishComputerSociety,FondazionePolitcnicodiMilano,CIAPE,EXIN,Cigref,EngineeringIngegneriaInformaticaSpA,UniversitàdegliStudidieMilano-Bicocca,Certipass,AgID,netmind,InstitutPI,AICA,Capgemini,Tekom,IVI,Assinform

• EuropeanICTProfessionalProfilesCasestudycontributors,comingfromKutsekoda,ITL,BCSKoolituusAS,PvIB,FondazionePolitecnicodiMilano,GAIA,AmsterdamUniversity,Connectitpeople,CIGREF,AgID,ICS,AssinterItalia,Capgemini,RedEléctricadeEspaña,netmind

• Finalmulti-stakeholderfeedbackcollectingworkshopparticipants,cominga.o.fromAssinterItalia,ObservatoireEuropéendesMétiersdel’EconomieNumérique,IrishComputerSociety,FondazionePolitcnicodiMilano,Cigref,Agfa,WackerChemieAG,EngineeringIngegneriaInformaticaSpA,netmind,AICA,A/I/Mbv,Capgemini,IVI,EuropeanCommission,eSkillsMaltaFoundation,CEPIS,ContinentalAutomotiveIT,UniversityofAlcalà,ITStaffing,VOICEe.V.,ESCOSecretariat,KNVI,SFIA

• theCENICTWorkshopCommunity,includingnon-registeredmembers,

andfurtherEuropeane-skillsandICTProfessionalismstakeholdersforprovidinghighlyvaluableinputandsupport.This“EuropeanICTProfessionalRoleProfiles”CWAinfourpartshasbeendevelopedandwrittenin2017-18by theCENnominated expert teammembers JuttaBreyer (project leader), RoccoDefina,TerryHook,FrédéricLau,RiccardoScquizzato,ClareThornley.©CENcopyrightprotectedwork.Nocommercialuseorexploitationisallowed.