european standards on recreational diving services
TRANSCRIPT
European Standards on recreational diving European Standards on recreational diving servicesservices
Martin Denison
ISO & EN Standards
www.euf-certification.orgMartin Martin DenisonDenison• Martin Denison
- started diving in England in 1968- studied sports at Vienna University- was responsible for Instructor Training in the Austrian Federation
(1982 – 1994)- teaches SCUBA at Vienna University Sports Institute since 1974 - completed numerous Instructor or Instructor Trainer courses
(ANDI, CMAS, DAN, PADI, SSI, TDI,)- represents SSI in Austria and at a European level (RSTC, EUF)- member of EUF Board of Directors (treasurer)
• CEN & ISO- Initiated an Austrian Work Group which made Austria the first
European country to have National Diving Standards - Convenor of CEN TC 329/WG3 “Recreational Diving Services“, - Chairman of ISO TC 228/WG1 “Recreational Diving Services “
• Auditor for EUF Certification Body
ISO & EN Standards
www.euf-certification.orgUnderstanding the concept of QualityUnderstanding the concept of Quality
Quality exists, when the price is long forgotten. [Fredrick Henry Royce]
ISO & EN Standards
www.euf-certification.orgWhat is Quality?What is Quality?
90 % of customers who are dissatisfied with the quality of a service (product) will refrain from buying the
service (product) again.
Only of the dissatisfied customers complain about lacking quality Each of these
customers will tell an average of 10 to 20 people about his discontent
ISO & EN Standards
www.euf-certification.orgWhat is Quality?What is Quality?
Qualitydegree to which a set of inherent characteristics fulfils requirements
[ISO 9000:2000]
Customers point of viewQuality means: Meeting customers expectations.
Loyal CustomersThe customers come back, not the product.
▼
▼
ISO & EN Standards
www.euf-certification.orgBasics on StandardsBasics on Standards
Applying Standards
ISO & EN Standards
www.euf-certification.orgBasics on StandardsBasics on Standards
What is a standard in the context of voluntary standardisation?• A document
• with which compliance is not mandatory
• which is available to the public
• approved and issued by a recognized body
• which lays down rules for activities or their results,
• which defines the state-of-the-art,
• is intended for common and repeated application.
ISO & EN Standards
www.euf-certification.org
MSZTSUTN
30 Members30 Members
PKN
SIST
LSTLVSEVS
CYS
Association set up to manage the cooperation among the national standards bodies of the countries of Europe.
COMITÉ EUROPÉEN DE NORMALISATION
ASRO
BDS
ISO & EN Standards
www.euf-certification.orgISOISOInternational Organisation for Standardisation
• ISO is the world’s leading developer of International Standards.
• ISO standards are designed to be implemented worldwide.
www.iso.org
ISO & EN Standards
www.euf-certification.orgBasics on StandardsBasics on Standards
Delegates of other
countries, liaison
organizations
science
consumers
companies
public authorities
Standardizationprocess
nationalmirror
committee
CEN/ISOTechnicalCommittee
Reports&
Papers
Delegate(s)
ISO & EN Standards
www.euf-certification.orgBasics on StandardsBasics on Standards
Implementation of European StandardsCEN member countries are obliged to implement European Standards by giving them the status of national standards.
ISO & EN Standards
www.euf-certification.orgStandards and substitutes Standards and substitutes -- status / opennessstatus / openness
status of the document
e.g.company standards
Legislation & mandatory regulations
n o
t p
u b
l i c
l y
a v
a i l
a b
l e
Standards
Publicly availablespecifications
informa- recommendation strong pressure to mandatorytive only apply the document
Reference to standards by regulations
ISO & EN Standards
www.euf-certification.orgThe Greek Law on DivingThe Greek Law on Diving
ISO & EN Standards
www.euf-certification.orgThe Greek Law on DivingThe Greek Law on Diving
ISO & EN Standards
www.euf-certification.orgThe Greek Law on DivingThe Greek Law on Diving
ISO & EN Standards
www.euf-certification.orgStandards on Recreational DivingStandards on Recreational Diving
ISO & EN Standards
www.euf-certification.orgStandards on Recreational DivingStandards on Recreational Diving
•Variety of different training service providers on the market.
•Standardization is important for recreational activities, such as diving, for which training and experience are essential for the participants to be able to carry out the activity safely
Objectives of Standardisation
ISO & EN Standards
www.euf-certification.orgStandards on Recreational DivingStandards on Recreational Diving
Objectives of StandardisationFor the Scuba Diver• quality and safety for an activity which demands
proper training
• consumers make informed choices
• internationally recognised diver qualifications
For the Scuba Professional• international qualification for instructors
• benchmark for training organisations to prove compliance with the “State-of-the-Art"
• raised standards and credibility within the diving industry
ISO & EN Standards
www.euf-certification.orgCEN TC 329 CEN TC 329 ““Tourism ServicesTourism Services””
Scope•Standardization of terminology and specification of facilities and services
including tourism related recreational activities
Objectives• improve consumer information within the travel industry
• better transparency of the market
• businesses will be able to market their services more effectively
• specifying minimum standards for service quality
ISO & EN Standards
www.euf-certification.orgCEN TC 329 CEN TC 329 ““Tourism ServicesTourism Services””
Working Groups•WG 1 “Hotels and other types of
tourism accommodation”
•WG 2 “Travel agencies and tour operator”
•WG 3 “Recreational Diving services”
•WG 4 “Language study tours”
•WG 5 “Tourist guiding services”
EN 14153-1:2003 Training of scuba divers - Part 1: Supervised DiverEN 14153-2:2003Training of scuba divers - Part 2: Autonomous DiverEN 14153-3:2003 Training of scuba divers - Part 3: Dive Leader
ISO & EN Standards
www.euf-certification.orgCEN TC 329 CEN TC 329 ““Tourism ServicesTourism Services””
Working Groups•WG 1 “Hotels and other types of
tourism accommodation”
•WG 2 “Travel agencies and tour operator”
•WG 3 “Recreational Diving services”
•WG 4 “Language study tours”
•WG 5 “Tourist guiding services”
EN 14413-1:2004Training of scuba instructors - Part 1: Level 1EN 14413-2:2004Training of scuba instructors - Part 2: Level 2
ISO & EN Standards
www.euf-certification.orgCEN TC 329 CEN TC 329 ““Tourism ServicesTourism Services””
Working Groups•WG 1 “Hotels and other types of
tourism accommodation”
•WG 2 “Travel agencies and tour operator”
•WG 3 “Recreational Diving services”
•WG 4 “Language study tours”
•WG 5 “Tourist guiding services”
EN 14467:2004Requirements for recreational scuba diving service providers
ISO & EN Standards
www.euf-certification.orgInternational StandardisationInternational Standardisation
ISO TC 228 “Tourism and related services”
ISO & EN Standards
www.euf-certification.orgISO TC 228/WG 1ISO TC 228/WG 1
EN 14153-1:2003
EN 14153-2:2003
EN 14153-3:2003
EN 14413-1:2004
EN 14413-2:2004
EN 14467:2004
ISO 24801-1:2007
ISO 24801-2:2007
ISO 24801-3:2007
ISO 24802-1:2007
ISO 24802-2:2007
ISO 24803:2007
2007
ISO & EN Standards
www.euf-certification.orgISO TC 228/WG 1ISO TC 228/WG 1
Forthcoming work for ISO TC 228/WG 1• ISO/FDIS 11121 “Recreational Diving Services — Requirements for introductory
scuba experience programmes”
• ISO/FDIS 11107 “Recreational Diving Services — Requirements for enriched air nitrox training programmes”
ISO & EN Standards
www.euf-certification.orgScuba Diver and Instructor TrainingScuba Diver and Instructor Training
ISO & EN Standards
www.euf-certification.org
Dive Centre
StandardsStandards
Service provider – EN 14467/ISO 24803• Common requirements• Service: Training of scuba divers• Service: Guided dive for certified divers• Service: Rental of equipment
Training of divers – EN 14153/ISO 24801• Profile of qualification• Information provision• Course Procedures• Training parameters
Training of instructors – EN 14143/ISO 24802• Job profile• Prerequisites• Course procedures• Instructor trainers• Certification procedures
Training Organisation
ISO & EN Standards
www.euf-certification.orgScuba Diver TrainingScuba Diver Training
Training of divers – EN 14153• Profile of qualification • Information provision• Course Procedures• Training parameters
Profile of Qualification• 3 parts standard • Level 1 “Supervised Diver”• Level 2 “Autonomous Diver”• Level 3 “Dive Leader”• Competencies for each level
ISO & EN Standards
www.euf-certification.orgScuba Diver TrainingScuba Diver Training
ISO & EN Standards
www.euf-certification.orgScuba Diver TrainingScuba Diver Training
ISO & EN Standards
www.euf-certification.orgScuba Diver TrainingScuba Diver Training
ISO & EN Standards
www.euf-certification.orgScuba Diver TrainingScuba Diver Training
Training of divers – EN 14153• Profile of qualification • Information provision• Course Procedures• Training parameters
Information provision• prerequisites and qualification requirements• equipment requirements• costs• insurance requirements• limitations of eventual qualification• scope of the training course• course procedures• means and methods for assessment• criteria for successful completion
ISO & EN Standards
www.euf-certification.orgScuba Diver TrainingScuba Diver Training
ISO & EN Standards
www.euf-certification.orgScuba Diver TrainingScuba Diver Training
Training of divers – EN 14153• Profile of qualification • Information provision• Course Procedures• Training parameters
Course Procedures• Required theoretical knowledge
• Equipment• Physics of diving• Dive planning• Medical problems related to diving• Dive environment
• Required scuba skills• Confined water scuba skills• Open water scuba skills
• Assessment
ISO & EN Standards
www.euf-certification.orgScuba Diver TrainingScuba Diver Training
Training of divers – EN 14153• Profile of qualification • Information provision• Course Procedures• Training parameters
Training Parameters• Duty of care of staff• Supervision• Group size• Sequence of training elements• Environmental conditions
ISO & EN Standards
www.euf-certification.orgScuba Diver TrainingScuba Diver Training
ISO & EN Standards
www.euf-certification.orgScuba Diver TrainingScuba Diver Training
The implementation of the above requirements are the responsibility of the dive centre/scuba instructor!!
ISO & EN Standards
www.euf-certification.org
Dive Centre
StandardsStandards
Service provider – EN 14467/ISO 24803• Common requirements• Service: Training of scuba divers• Service: Guided dive for certified divers• Service: Rental of equipment
Training of divers – EN 14153/ISO 24801• Profile of qualification• Information provision• Course Procedures• Training parameters
Training of instructors – EN 14143/ISO 24802• Job profile• Prerequisites• Course procedures• Instructor trainers• Certification procedures
Training Organisation
ISO & EN Standards
www.euf-certification.orgScuba Instructor TrainingScuba Instructor TrainingInstructors – EN 14143• Job profile• Prerequisites• Course procedures• Instructor trainers• Certification procedures
Job Profile• 2 Part Standard• Part 1: Scuba Instructor assistant• Part 2: Scuba Instructor• Competencies
ISO & EN Standards
www.euf-certification.orgScuba Instructor TrainingScuba Instructor Training
ISO & EN Standards
www.euf-certification.orgScuba Instructor TrainingScuba Instructor Training
ISO & EN Standards
www.euf-certification.orgScuba Instructor TrainingScuba Instructor Training
Instructors – EN 14143• Job profile• Prerequisites• Course procedures• Instructor trainers• Certification procedures
Prerequisites• Prior qualification• Experience• Health requirements
ISO & EN Standards
www.euf-certification.orgScuba Instructor TrainingScuba Instructor TrainingInstructors – EN 14143• Job profile• Prerequisites• Course procedures• Instructor trainers• Certification procedures
Course Procedures• Required theoretical knowledge• Personal scuba skills• Theoretical teaching skills• Teaching and supervision of scuba skills• Emergency procedures
ISO & EN Standards
www.euf-certification.orgEUF EUF CertificationCertification
•EUF Certification of training system/training organisations
•Register of certified training systems/organisations:- See: www.euf-certification.org
ISO & EN Standards
www.euf-certification.orgCertification Certification –– How it works!How it works!Example:
PADI
ISO & EN Standards
www.euf-certification.orgService ProvidersService Providers
ISO & EN Standards
www.euf-certification.orgScuba Diver and Instructor TrainingScuba Diver and Instructor Training
Service provider – EN 14467/ISO 24803• Common requirements• Service: Training of scuba divers• Service: Guided dive for certified divers• Service: Rental of equipment
Training of divers – EN 14153/ISO 24801• Profile of qualification• Information provision• Course Procedures• Training parameters
Training of instructors – EN 14143/ISO 24802• Job profile• Prerequisites• Course procedures• Instructor trainers• Certification procedures
Dive Centre
Training Organisation
ISO & EN Standards
www.euf-certification.orgService ProvidersService Providers
Service provider could also be a number of dive centres under the same ownership and/or a live aboard.
ISO & EN Standards
www.euf-certification.orgService ProvidersService Providers
Service provider – EN 14467• Common requirements• Service: Training of scuba divers• Service: Guided dive for certified divers• Service: Rental of equipment
Common requirements• Information to be provided
• prior to provision of the service• information during service provision
• Risk Assessment• Emergency equipment and procedures• Diving Equipment• Documentation
ISO & EN Standards
www.euf-certification.orgService ProvidersService Providers
ISO & EN Standards
www.euf-certification.orgService ProvidersService Providers
Service provider – EN 14467• Common requirements• Service: Training of scuba divers• Service: Guided dive for certified divers• Service: Rental of equipment
Training of scuba divers• Prerequisites• Training locations
• Theory teaching facilities• Dive sites
• Staff
ISO & EN Standards
www.euf-certification.orgService ProvidersService Providers
ISO & EN Standards
www.euf-certification.orgService ProvidersService Providers
Service provider – EN 14467• Common requirements• Service: Training of scuba divers• Service: Guided dive• Service: Rental of equipment
Guided dives for certified divers• Provision of services to groups• Organised dive• Guided dive• Locations• Staff
ISO & EN Standards
www.euf-certification.orgService ProvidersService Providers
ISO & EN Standards
www.euf-certification.orgService ProvidersService Providers
Service provider – EN 14467• Common requirements• Service: Training of scuba divers• Service: Guided dive• Service: Rental of equipment
Rental of equipment• Service• Diving equipment• Staff
ISO & EN Standards
www.euf-certification.orgService ProvidersService Providers
ISO & EN Standards
www.euf-certification.orgEuropean Underwater FederationEuropean Underwater Federation
•The EUF represents all the most important commercial Training Agencies Recreational Scuba Training Council (RSTC) representing PADI, SSI etc. and almost all the European Diving FederationsBSAC, VDST etc.
•EUF is the highest level European diving organisation and is recognised by the EU Sports Unit in Brussels
ISO & EN Standards
www.euf-certification.orgEuropean Underwater FederationEuropean Underwater Federation
•The EUF represents:
• 3.000.000 divers
• 5.000 dive clubs
• 1.000 dive centres
• 60.000 diving Instructors
ISO & EN Standards
www.euf-certification.orgTraining OrganisationsTraining Organisations
•Over 50 alone in Germany !!
•Some bad peas in the pod.
•Anybody can issue C-cards - one diver did hundreds of dives with a self made ICD card (ICD = I Can Dive !)
•All will SAY they fulfill the Standards.
ISO & EN Standards
www.euf-certification.orgStandards on Recreational DivingStandards on Recreational Diving
Validation of StandardsThe European Standards define the state of the art for safety and quality of scuba diver and scuba instructors training services.
This created a need to establish a validation and certification process for training organisations/dive centres wishing to claim certified compliance with the European Standards.
ISO & EN Standards
www.euf-certification.org3rd party Certification3rd party Certification
• How can a training organisation prove credibly that their training meets the requirements of the standards?
• How can the consumer be sure that the requirements of the standards are fulfilled by a training organisation?
The European Standards define the State-of-the-Art for safety and quality of training services.
Certification means that an independent body confirms that a service has been tested and that its quality is subject to permanent surveillance.
ISO & EN Standards
www.euf-certification.orgEUF Certification Int.EUF Certification Int.
European Underwater Federation (EUF) Certification International
www.euf-certification.org