Travel Review Lesson

Airport & Accommodations

Travel & Hospitality Occupations

Airport Vocabulary

When you drive to the airport, there are usually TWO different terminals you can go to: D ___________Terminal

or I____________Terminal

When you drive to the airport, there are usually TWO different terminals you can go to: DOMESTIC Terminal

or INTERNATIONAL Terminal

Within each terminal (domestic and International), there are two placesyou can go.

If you’re picking someone up, you should go to A________________.

If you’re flying somewhere, you should go to D__________________

Within each terminal (domestic and International), there are two placesyou can go.

• If you’re picking someone up, you should go to ARRIVALS.

• If you’re flying somewhere, you should go to DEPARTURES

When you go to the check-in counter, you will be asked how many bags you arebringing.

• Bags that you will keep with you are called: C___________O__________

• Bags that you will store below the plane are called: CH_______________

When you check-in, you will be asked how many bags you are bringing.

• Bags that you will keep with you are called: CARRY-ON (Baggage/luggage)

• Bags that you will store below the plane are called: CHECKED Baggage/luggage

There are two kinds of airline tickets:

1- ________(good for one flight to your destination)

R________ (good for two flights. One to your destination & one to return)

There are two kinds of airline tickets:

1- WAY(good for one flight to your destination)

ROUNDTRIP (good for two flights. One to your destination & one to return)1

TIP: When you are at the check-in counter, it’s always good to reconfirm your Seat OR try requesting your preferred seating.

There are several locations to sit on an airplane. Can you name them?

TIP: When you are at the check-in counter, it’s always good to reconfirm your Seat OR try requesting your preferred seating.

There are several locations to sit on an airplane. Can you name them?

window

middle

aisle

After you check-in, the agent will give you a B______________P______________.

What kind of information can you find on this card?

On this BOARDING PASS, you will see your:

• Boarding Time• Departure Time• Flight Number• Gate Number• Seat Number• Boarding Group (1-4)

What are some rules on an airplane?

Rules on an Airplane:

Mobile phones & Smoking are strictly forbiddenwhile aboard the airplane.

All passengers must fasten their seat beltwhen the captain turns on the sign.

This usually happens when Taking Off, Landing, & if there is turbulance

When landing, • you must return your seat to it’s upright position • put up (or put away) your Tray Table.

When you arrive to your final destination, you may need to go to two locations:

• The Customs & I_______________ area, if you are travelling from abroad.

• The B_______________ C______________ area, to retrieve your Checked Luggage.

When you arrive to your final destination, you may need to go to two locations:

• The Customs & IMMIGRATION area, if you are travelling from abroad.

• The BAGGAGE CLAIM area, to retrieve your Checked Luggage.

What’s the difference between a Resort and a Hotel?

Which one do you prefer to stay at when you travel?

’F______________' are places that visitors can go to, such as Swimming pools, Saunas, Tennis courts, Golf courses, Gyms, Spa etc. ex: “This resort didn’t maintain their facilities, so the place looked old.”

’A_______________' are services & items that the hotel offers to its guests, such as laundry services, Salon, Room service, Laundry, Car service; as well as Shampoos, Soap, Hair dryer, Towels, etc. ex: The Park Hyatt offers 5-star amenities to all of it’s guests.”

’FACILITIES' are places that visitors can go to, such as Swimming pools, Saunas, Tennis courts, Golf courses, Gyms, Spa etc. ex: “This resort didn’t maintain their facilities, so the place looked old.”

’AMENITIES' are services & items that the hotel offers to its guests, such as laundry services, Salon, Room service, Laundry, Car service; as well as Shampoos, Soap, Hair dryer, Towels, etc. ex: The Park Hyatt offers 5-star amenities to all of it’s guests.”

A basic hotel room is called a St________________ Room.

They usually come with a S____________ bed, or a D_________________bed

A basic hotel room is called a Standard Room.

They usually come with a Single bed, or a Double bed

You can also get a S_______________, which is when your room comes with a sitting area, (Sofa, Chairs, and sometimes a small kitchen)

You can also get a SUITE, which is when your room comes with a sittingarea, (Sofa, Chairs, and sometimes a small kitchen)

* Sometimes called Family Room

Many hotels provide a few C______________________ (FREE) Amenities, such as

• SH________________ to wash your hair• S_________________ to smell fresh!• T_______________ & a toothbrush to keep your teeth white.• A C_______________ for your hair

And most hotels will offer free bottles of water.

Many hotels provide a few COMPLIMENTARY (FREE) Amenities, such as

• SHAMPOO to wash your hair• SOAP to smell fresh!• TOOTHPASTE & a toothbrush to keep your teeth white.• A COMB for your hair

And most hotels will offer free bottles of water.

Most hotels will include a M______ Bar in the room for when the guests want to eatsnacks and drink. These are NOT complimentary, and often O_________PRICED.

Most hotels will include a MINI Bar in the room for when the guests want to eatsnacks and drink. These are NOT complimentary, and often OVERPRICED.

You may need to call to order extra T_______________ to be delivered to your roomby H_________________.

You may need to call to order extra TOWELS to be delivered to your roomby HOUSEKEEPING.

Other Items you may need to request:

I________

H___________

Assistance with theS__________

L____________ Services

Other Items you may need to request:

IRON

HAIR DRYER

Assistance with theSAFE

LAUNDRY Services

Hotel Services

If you don’t feel like eating out, you can always order R_______ S__________ and have food delivered to your room.

If you don’t feel like eating out, you can always order ROOM SERVICE and havefood delivered to your room.

Many places will offer a Complimentary Breakfast B________________. If you’re lucky, your buffet will have an Omelet Station, a big selection of fresh fruits, cereals,juices and breads.

This is called a C_______________ OR western Buffet

Many places will offer a Complimentary Breakfast BUFFET. If you’re lucky, your buffet will have an Omelet Station, a big selection of fresh fruits, cereals,juices and breads.

This is called a CONTINENTAL Buffet

If you’ve got an early morning appointment, you can call the front desk to request a W______-U_______ C___________.

Someone will call you in the morning to make sure you get up!

If you’ve got an early morning appointment, you can call the front desk to request a WAKE-UP CALL.

Someone will call you in the morning to make sure you get up!

Most hotels have a Check-out time at noon-2pm. When you check-out, you will see a list of all of your CH_______________. This will be a list of all the services and food you’ve bought during your stay.

Most hotels have a Check-out time at noon-2pm. When you check-out, you will see a list of all of your CHARGES. This will be a list of all the services and food you’vebought during your stay.