everyone is an analyst and data is everywhere, but research has never been needed more
TRANSCRIPT
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Everyone Is an Analyst and Data
Is Everywhere, But Research Has
Never Been Needed More
David Boyle
EVP Insight at BBC Worldwide
OVERVIEW OF SESSION:
Most of our life is digital and the rest is being wired to the Internet at an astounding rate. We don't need to wait for the remaining few things in our life to be connected to the Internet to see that data is everywhere and that nobody can avoid coming across it, interpreting it, and drawing conclusions from it.
What role is there for research, when it's competing against bigger data sets that are faster and cheaper to generate – and that are available at people's fingertips?
I'll argue that good old fashioned consumer research has never been more needed. And that by taking a few tips from the new world, it can be transformed into something that is more powerful yet more cost-effective than ever.
Insight From the perspective of
Deep intuitive understanding
… comes to mind quickly … without much reflection
We have billions
of records
of data available
Can’t link people across platforms Can’t look by type of person Very narrow in scope
✗ ✗ ✗
“How Democrats !Won The Data War In 2008”
“The ability to find hidden pockets of support by analyzing reams of personal
data about voters”
“It's microtargeting -- the art/science of using scads of consumer data to better
communicate effective messages !to voters -- on steroids”
What about in politics?
What we built: !
A!database!of! 265,537,736
people!
+THOUSANDS of!appended!items!!
of!commercially!available,!census!data!
Awareness
Trial
Appreciation
Engagement
Advocacy
Who?
Why?
Where? How?
(Most data deals with just one part)
Implicit
IMPLICIT
Emotionally!unengaged
IMPLICIT
Emotionally!engaged
EXPLICIT
Dislike
EXPLICIT !Like a lot+
Re-work?
Second Looks
Dark Horses
Sure bets
IMPLICIT
Emotionally!unengaged
IMPLICIT
Emotionally!engaged
EXPLICIT
Dislike
EXPLICIT !Like a lot+
IMPLICIT
Emotionally!unengaged
IMPLICIT
Emotionally!engaged
EXPLICIT
Dislike
EXPLICIT !Like a lot+
Re-work?
Second Looks
Dark Horses
Sure bets
Sample of BBC shows researched
Hundreds of signals: Massive collection of online piracy and engagement
+
Cutting edge data science: machine learning and artificial intelligence
=
One single ‘demand’ number per country
Is There Still a Role for Judgment in Decision-Making? 07 AUG 2013
Is good old-fashioned intuition out of date?
Gary Kasparov last year :
1. PARTNER WITH DATA:“… Teams of human plus machines dominated !
even the strongest computers … Human strategic guidance combined with !
the tactical acuity of a computer was overwhelming …”
!
Gary Kasparov last year :
1. PARTNER WITH DATA:“… Teams of human plus machines dominated !
even the strongest computers … Human strategic guidance combined with !
the tactical acuity of a computer was overwhelming …”
2. PARTNER WELL WITH DATA:“… a weak human + computer + better process !
was superior to a strong computer alone !and, more remarkably, !
superior to a strong human + computer + inferior process …”!