ewu telephone systems upgrade
DESCRIPTION
EWU Telephone Systems Upgrade. What This Project Does For You…. Upgrade Goals. Upgrade All Outdated Hardware Manufacturer Discontinued Equipment Will Not Support New Features Upgrade Outdated Voice Mail Systems Manufacturer Discontinued Equipment Will Not Support New Features - PowerPoint PPT PresentationTRANSCRIPT
EWU Telecommunications (http://telecom.ewu.edu)
EWU Telephone Systems Upgrade
What This Project Does For You…
EWU Telecommunications (http://telecom.ewu.edu)
Upgrade Goals Upgrade All Outdated Hardware
Manufacturer Discontinued Equipment Will Not Support New Features
Upgrade Outdated Voice Mail Systems Manufacturer Discontinued Equipment Will Not Support New Features
Upgrade Outdated Power Equipment Upgrade Call Center Software
Improves Reporting Allows More Departmental Customization
Add New Requested Features Caller ID (Internal and External) Speaker Phone (Not On Basic Model) Call Forwarding to Local Numbers Supports Application Integration (Feature button) More Flexibility for Music On Hold
EWU Telecommunications (http://telecom.ewu.edu)
Long Term Goals Unified Messaging
Treat Voicemail Like e-mail Common Platform for Voice/Electronic Mail Presence
Soft Clients Road Warriors Add to Laptops
Applications Integration Communications Enabled Business Processes Using Telephone Systems for Critical Communications
Voicemail Broadcasts Using IP Phones As an Intercom Broadcasting to Digital Displays
Conference Phones Meet-Me Ad Hoc
Wireless Handsets Using University Wireless Network Using Dual-Mode Nokia Phones Requires Security Review
EWU Telecommunications (http://telecom.ewu.edu)
Before
Old Call Processors
Newer Call Processors
Existing Voicemail Systems
Copper Cable Plant
Telephone Technician Stations
EWU Telecommunications (http://telecom.ewu.edu)
Uses the University Data Network to Transport Voice
Primary and Backup Call Managers
Primary Voicemail system Primary E-911 Reporting
Systems Primary Call Center Server HP Servers with Hardened
Microsoft Operating System Backup Systems Located In
School of Computing and Engineering Sciences Bldg.
After
Call Manager Servers
Media Converter
Emergency Responder
IP Call Center
Voicemail
EWU Telecommunications (http://telecom.ewu.edu)
Status All Systems Installed
All systems installed and tested Pilot Project Underway Campus Wide Deployment Schedule in Development
Conversion of Primary Telephone Lines Complete Failover Tested and In Service Campus-Wide Voicemail Upgrade In Process
Can Not Forward From Old to New Voicemail Systems Information Campaign Required
Buildings in the Queue for the Summer Sutton Hall (Phones & IPCC) JFK – All Floors Showalter Hall
EWU Telecommunications (http://telecom.ewu.edu)
What To Expect When We Arrive Pre-Installation Survey
Telecom will survey to determine what type of phones and where
Survey will discuss upgrades as necessary Qwest student helpers will place and “TAPS” phones
Phones will be placed on desktops, and connected to the data network.
Phones will be registered to the Call Manager Training will be provided
Probably two separate “hands-on” training sessions. Lasts roughly 90 minutes, with play time.
Phones will be converted to the new system with the completion of training.