Exam 2

Sample Questions

Coordinating in-bound and out-bound logistics is most likely a function of a

a) SCM System

b) Accounting System

c) CRM System

d) Marketing System

Inventory control and inventory management is most likely a function of a

a) Database Management System

b) Accounting System

c) CRM System

d) Marketing System

Which one of these systems is not like the others

a) Database Management System

b) Accounting System

c) Finance System

d) Marketing System

How is it different exactly?

How is an ERP system different from an accounting system?

a) ERP integrates accounting, operations and finance

b) ERP is cross-functional

c) ERP integrates marketing and HR

d) All of the above

Which is the main goal of an ERP system

a) Improve Efficiency

b) Decrease Cost

c) Improve Decision Support

d) Improve Enterprise Agility

e) They are all main goals

Which is the main goal of an SCM system

a) Process orders faster

b) Reduce inventory

c) Bring new products to the market faster

d) Develop strategic relationships with suppliers and retailers

e) All of the above

How is are SCM’s and ERP’s different.

a) ERP deals primarily with planning and the goals are more strategic in nature

b) SCM is more tailored to inventory and logistics and the goals are more operational in nature.

c) An SCM system may integrate information from multiple companies, more so than an ERP

d) All of the above

Database system are superior to file processing systems

a) True

b) False

The relational database model is the most widely used.

a) True

b) False

How are relationships “stored” in a relational database.

a) Using primary keys and foreign keys

b) Using hierarchical folder structures

c) Using a network of links

d) Using objects and pointers

CRM systems are most closely related to which area

a) Investment Management

b) Marketing

c) Finance

d) Payroll Management

How are CRM systems and Marketing Systems different

a) Marketing Systems concentrate on one functional area (Marketing)

b) CRM Systems cross many functional boundaries (Accounting, HR, and Operations)

c) CRM Systems are Enterprise Systems, Marketing System are not

d) All of the above.

Which system helps a company collaborate with its partners (supplier and retailers)

a) DSS

b) Accounting System

c) Marketing System

d) SCM

e) CRM

Which system helps a company share documents, communicate, collaborate internally

a) CRM

b) ECS

c) TPS

d) PCS

e) Both a) and b)

Which system helps a company share documents, communicate, collaborate internally

a) CRMb) ECS

CRM’s help a sales force coordinate internally with other areas of the company (operations, accounting, etc.)

ECS is an obvious choice

Excel is better than a DBMS in terms of sharing access to data.

a) True

b) False