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EXCELLENCE STARTS AT THE EDGEDevice Management & Updates
© 2019 Flexera | Company Confidential
YOUR SPEAKERS TODAY
Scott NiemannPrincipal Product Manager
Michael CampbellPresident & CEO
AGENDA
• Device management and updates ina connected worldScott Niemann
• Device Relationship ManagementMichael Campbell
• Updates and successful monetizationScott Niemann
WHY IS DEVICE MANAGEMENT MORE IMPORTANT THAN EVER
1. Numbers are growing
2. Dumb devices lose value fast
3. Smart devices can be a value driver
4. Device capabilities and behavior determine customer satisfaction
You can‘t implement an IoT business model if you can‘t control, manage and update your devices
4
A NEW FOCUS
© 2019 Flexera | Company Confidential 5
End Users
Expect a flawless and secure experience and
immediate service/updates
UXCOMPUTING
POWER
Devices
Are at the center of your IoT business model and monetization
strategy
Your Backend Systems and Data Centers
Leverage devices as a value driver and data source
© 2019 Flexera | Company Confidential
DEVICE MANAGEMENT AND UPDATES ARE AT THE HEART OF YOUR DIGITAL BUSINESS MODEL
HELPcustomers stay current and secure.
KNOW what they’re using.
LEARN from software and device insights.
MANAGING DEVICESMichael Campbell, CEO, MachineShop
© 2019 Flexera | Company Confidential
Device Relationship Management for Connected Products
DEVICE MANAGEMENTImperatives and Opportunities
Operational Assurance & SLAs
Cost Savings from Remote Monitoring, Management
Connected Product Value Chain
New Sources of Revenue
What Are the Experts Saying?
“Device management, while not a ‘strategic’ concern for the IoT platform, is likely the largest tactical challenge for new deployments and investments in IIoT.”
“A Smart Systems and Services vision will re-define the whole
relationship of devices, machines and people to business systems and processes.”
“By ignoring device management, organizations have immediately decreased the long-term value of their solutions and increased the costs to deal with situations they could have easily avoided in the first place.”
One Side of Coin Not So Bad - Operational Benefits
• “We can only scale at the speed of our People”
• Manual Process - CDs and Flash Drives
• Hundreds of Technicians and Service Personnel
• Millions of Dollars in Costs and Projected Savings
• Need Common framework across products and regions
• How to include the channel - Dealers, Distributors
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• Gen 2 Product - Intelligent System– Lots of Data – Not Connected
• Frequent Support Calls – False Positives
• Gen 3 Product - Upgrade to Enable Remote Monitoring - Management
• Orchestration with third party Onboard and Cloud Systems
• Competitive Differentiation and Increase Price
• Optional Value-Added Service - More Revenue
Both Sides of the Coin – Even Better
Everything as a Service – Not Passive Income !!
Money While I Sleep
Onboard
ProvisionDecommission
MonitorManage
Device Relationship Management
Meaningful Organizational
Investment
PLMEngineeringSupport/Sales
ProducerCustomer
Channel
Best Practices – Device Relationship Management
Onboard
Users, Roles
Accounts, Organizations
Devices Attributes
Provision
Zero touch configuration
Deployment Management
Software Asset Management
Monitor
Condition Monitoring
Alerts, Notifications
Diagnostics
Manage
Systematic Software Management
Audit, Report
Control Management
Decommission
Remove device from Active Monitoring
Disconnect Device from Network
Remove device from Asset Management
Orchestration
Policy Based Automation
Intelligent Workflows
Simple, Managed Integrations
DEVICE UPDATES AND MONETIZATIONScott NiemannPrincipal Product Manager, Flexera
© 2019 Flexera | Company Confidential
IN AN EVERYTHING-AS-A-SERVICE WORLD, UPDATES DRIVE CUSTOMER VALUE
• Help Customers Stay Current and Secure
• Know What They’re Using
• Automate Software and Firmware Update Processes
• Learn from Software and Device Insights
• Be Fast, Agile and Transparent
STAYING CURRENT: GOOD FOR YOU AND YOUR CUSTOMER
© 2019 Flexera | Company Confidential 18
PROFESSIONAL MANAGEMENT AND UPDATE SOLUTIONS ARE MORE IMPORTANT THAN EVER
FREQUENCYDepending on application and industry, updates may be delivered quarterly, monthly, weekly, or even daily.
© 2019 Flexera | Company Confidential 19
Keep customers current.
React quickly when you have to.
Deliver a simple, intuitive experience.
SECURITYSoftware vulnerabilities are at an all-time high, with nearly 20.000 documented in 2017.*
VOLUME/SCALEThe number of devices is only growing. Manual processes will break.
*Source: Flexera Vulnerability Review 2018
THINK EVERYTHING’S CONNECTED? …THINK AGAIN!
IoT Monetization
Platform
Monetization ModelsCustomers and Use Rights
Updates and InsightsUsage Analytics
…
© 2019 Flexera | Company Confidential 20
SEND UPDATES AND PATCHESCOLLECT DATA AND USAGE
CONNECT TO CLOUD PLATFORMS AND BUSINESS SYSTEMS
CONNECTED APPS AND DEVICES
FLEXNET EDGE DISCONNECTED APPS AND DEVICES
BENEFITfrom full visibility and a complete audit trail for updates
FLEXERA IOT MONETIZATION PLATFORM
MONETIZE MANAGE
BUSINESS SYSTEMS
INTEGRATION
LICENSING &METERED
USAGE
ORGANIZATION MANAGEMENT
CLOUD LICENSING
& SAAS MONETIZATION
ADMIN & CUSTOMER
PORTALS
SUBSCRIPTION & RENEWAL
MGMNT
PRODUCT USAGE
ANALYTICS
EDGE DEVICE MANAGEMENT
DATA CAPTURE
IN PRODUCT MESSAGING
ELECTRONIC SOFTWARE DELIVERY
IN PRODUCT UPDATES
IOT MONETIZATION & MANAGEMENT
PLATFORM
BE INFORMED AND MAKE THE RIGHT DECISIONS
• Decide about pricing and packaging options for your products
• Plan accurately for support and maintenance requests from customers on a certain version
• Target the right customers with security updates and upgrade campaigns
• Decide about EOL for old versions
• Consider improvements when version adoption is not high enough
© 2019 Flexera | Company Confidential 22
MEDICAL INDUSTRY
• More complex devices required compatibility or dependency checks before a software update
• Needed technicians to manually verify hardware compatibilities before starting updates
• No visibility or insight into software or firmware versions on devices
Autonomous updates replace a costly and time consuming manual process. Supplier is prepared for regulatory compliance with a complete track record on what software is running where.
KEEPING YOUR DEVICES FRONT AND CENTER
CLOUD PLATFORMS AND BUSINESS SYSTEMS
CONNECTED APPS AND DEVICES
FLEXNET EDGE DISCONNECTED APPS AND DEVICES
FLEXERA IOT MONETIZATION PLATFORM
MACHINESHOPDRM
SERVER / ROUTER / GATEWAY / EMBEDDED
MANAGE AND MONITOR DEVICES MANAGE MONETIZATION MODEL, LICENSING AND UPDATES
CLOUD PLATFORMS AND BUSINESS SYSTEMS
AWARD WINNING TECHNOLOGYFLEXERA – HELPING IOT COMPANIES TRANSFORM AND RUN THEIR BUSINESS
Securing IoT – Product of the YearIoT Enablement Company of the Year
Watch the video: Monetize what matters
Follow us:- Blog: blogs.flexera.com/ecm - Twitter: @flexera- www.linkedin.com/company/flexera/
- Blog: https://www.machineshop.io/resources- Twitter: @machineshopio- www.linkedin.com/company/machineshop
© 2018 Flexera | Company Confidential
DO YOU HAVE QUESTIONS?
THANK YOU!
Scott NiemannPrincipal Product Manager
Michael CampbellPresident & CEO