Excellent performance LC award application

FTU HCMC LC

Criteria

Exchange performance Customer Experience Other measurements

1. Exchange performance

 

We achieve 58.54% relative growth in overall exchange results. Key program oGCDP also achieve 65.81% growth.

Period oGCDP Total1.7.2012-30.6.2013 41 155

1.7.2013-30.6.2014 65 257

Growth 58.54 65.81

2. Customer Experience

2.1. NPS result

oGCDP oGIP iGIP iGCDP

NPS 23 56 28 30

RR 93 60 62 77

CC/(CO+CC) 1 1 1 0.95

2. Customer Experience

2.2. Implement CEM initiatives from national & local level: _In national level: we join CEM challenge_In LC level: # We create NPS tracking tool to push Response rate and deal with Open cases promptly. iGCDP tracking tool: https://docs.google.com/spreadsheet/ccc?key=0AuTO0UrW4jM0dGFkektBTHRlVVdfQUJ2X0pfQUpxNVE&usp=drive_webhttps://docs.google.com/spreadsheet/ccc?key=0AiXgRkAztJODdHlQNDI4S0p0UVdsUUtzU2tyLVNTRGc&usp=drive_webhttps://docs.google.com/spreadsheets/d/1OiLIbwnuhtT7urnn-3I71wdLckk8Hmblq-ZEt8YZc38/edit?usp=drive_web oGCDP tracking tool:https://docs.google.com/spreadsheet/ccc?key=0AiZczUSeW8AUdFVSVmFLdGdDQXFnMFRrbkZnYzg5LVE&usp=drive_web#gid=1

# GCDP functions conduct NPS analysis frequently to get input for process & product improvement # Implement TMP/TLP NPS

2. Customer Experience

2.3. Get endorsement from Eps, internsoGIP:https://drive.google.com/file/d/0B4pAGc1amDNYa1hFVVNHREkyZjA/edit?usp=sharing

oGCDP: https://drive.google.com/file/d/0B4pAGc1amDNYT3gtZ3pfSkZhd1k/edit?usp=sharinghttps://drive.google.com/file/d/0B4pAGc1amDNYVzRXUVZ1WUtCcHM/edit?usp=sharing

iGIPhttps://drive.google.com/folderview?id=0Bw3vmhgfvUafTXRUbms0bzUxa28&usp=sharing

iGCDPhttps://drive.google.com/?authuser=0#folders/0ByXgRkAztJODNUZLLVl5UG5FNG8

3. Other measurements3.1. Initiatives to engage external (BoA,

partners…) and alumni. Get endorsements from partners.

_Vietnam 3D deliver training to Vietnamese contestants and interns about Vietnamese culture by our Host: Coi Viet company

_Engage alumni in delivering training about Event Organizing for newbies _ iChange Summer Camp: invite 2 alumni (Ms. Tho and Ms. Khanh An) to be the guest

speakers; invite partner to be guest speaker in the Camp, utilize venue partners to organize events for external => build trust on external ppl and reduce costs.

_ iChange: ask for inputs from alumni (Mr. Tien and Tu)_BD function invite alumni to sales training_iGIP invite BoA to deliver specific training to function_iGIP co-organize with partners for company event (ex: AIESEC and Emerald for

Emerald's 5 year anniversary)***Endorsement from partners: _BD partner: https://docs.google.com/file/d/0B_vlVhnedGR-RDVhaVNIZDdobXc/edit_iGIP partners: https://docs.google.com/file/d/0Bw3vmhgfvUafR1oxeGR3M3NISEk/edit

3. Other measurements

3.2. Initiatives for leadership development in LC

_Finance implement Self leadership - Leadership development without a team_Conduct OCP learning circle, Newbie learning circle and Leadership coffee

talk_Build OCP transition framework_Organize LC mini conference_OGX and Mar function conduct weekly training for member t ensure member

learning and development_Continue implementing Date with EB Initiative to prepare for EB selection_Build and implement MEC_Create new TMP strategy to focus on leadership development value_Adjust R&R system to motivate member_Implement buddy system to help newbie have better connection and

understanding about AIESEC, help senior develop coaching skill

3. Other measurements

3.3. Effective involvement in national and international initiatives

_Keep track NPS monthly and weekly, conduct NPS analysis frequently_EP LEAD => intern development plan, 360 feedback for interns, learning circles,..._National project: Global Passport => utilize inputs from National, esp about the content and values of

products_Propose and Prepare for Finance Summit _Propose pricing strategy to become national strategy_Implement online accounting project in AIESEC Vietnam_MarCom function design School Framework._Contribute to 27,33% total goal of Youth Speak Distribution_Apply "value-based assessment for gen 2015" for TMP recruitment_ Apply "Young Leader Program" sub-product for TMP recruitment_Implement EP Development plan _iGIP together with MC and other LCs implement Japanese CEEDer strategy_iGIP implement MC-MC partnership_iGIP use Vietnam macthing portal for promotion_iGIP contacted and worked with MC iGIP India for iGIP materials

 

3. Other measurements

3.4. Cooperation with other LCs in AIESEC Vietnam_Collaborate with LC HCMC and LC RMIT to run regionall promotion for oGCDP

summer peak_Global Passport student corporate with Global Passport of LC HCMC to promote in Do

Good Grow Strong event_ Market segmentation in iChange Summer Camp with RMIT_Cooperate with LC HCM for the regional promotion campaign DO GOOD GROW

STRONG as well as the regional event DO GOOD GROW STRONG Conference_Regional LEAD Day for EPs (OPS/CPS) with LC HCMC, RMIT - provide EP with skills and

knowledge to prepare for exchange _BD synerize with HCM LC in venue partnership with Yola_BD collaborate with HCM LC for account utility_BD introduce partners for Ha Noi region_iGIP: National matching cooperation for same JQ from TNs

3. Other measurements

3.5. GCPs, BCPs sharing to the network_iGCDP share how our LC could get high matching result with

LC Hanoi_Share our IVP proposal, our market and pricing strategy with

LC FTU Hanoi_ Share account receivable tracking tool of LCs with LC HN_Sharing with LCVPs FTUHN, HN & HCM about structures and

marketing development._Sharing with OGX commission about VISA process for EPs _ iGIP share TMP sales recruitment and Linked-in Sales with

FTU HN

3. Other measurements3.6. Financial sustainability

Income 726,885,303.48

Expense 493,471,136.00

Profit 233,414,167.48

Liabilities & Equity 763,061,395.18

Our total liability and equity this year is triple that of the same last year, which means that LC’s financial performance has stepped up to a much bigger scale, in parallel with LC development. Meanwhile, our reserve is almost triple, which helps maintaining a healthy LC because the number is bigger than our expected reserve – 200.000.000 VND. Therefore we are able to maintain a healthy LC in term of financial perspective, while we used to be on edge of bankrupt at the same phase last year