EXCEPTIONAL EXPLOITS:PUSHING THE E-LEARNING ENVELOPE

MARY MARGARET DENT

▪ eLearning Manager & LMS Administrator

– instructional and curriculum design, training development and LMS Administration

▪ Pappas Restaurants, Inc.

– 115 locations / 17 concepts (quick service – casual - fine dining) along with catering, production & support services

– 100% company-owned

▪ Client for 2 years

– DiscoverLink Talent

▪ Focus today– Filtering

– Equipment Certification

– Non-standard Contento Webinars and other Weblinks

o Podcasts

– KM Training - Digital Workbooks

JESSICAH POUNDS

▪ Sr. Director of Training & Operations Services

▪ Moe’s Southwest Grill

– >720 – Unit Fast Casual Brand

– 100% Franchised

▪ Client for 7 years– DiscoverLink Talent

– Content Library

– Mobile App Beta

▪ Focus today– Development Program with

Certificate of Mastery

– Library Competencies

– Metrics & Custom Certified Manager Report

– ServSafe Integration

MARY MARGARET DENT

Equipment Certification

Prep Training Schedule

3 Part Certification

Equipment Cert Checklist

– General Information

– Equipment Parts

– Pre-Operation

– Operation

– Cleaning and

Storage

Certification Quiz

KM Final Signoff

Non-Traditional Content

webinars & podcasts

KM Training Workbooks

Digital Workbooks – KM Training

JESSICAH POUNDS

DEVELOPMENT PROGRAM

• Provides skill and behavior competency training for every position to set the expectation for promotional consideration

• Awards a certificate of mastery and recognition for every level completed

• Recommended to be introduced at Orientation with all newly hired candidates, starting with the Level Up video

(this is optional if the employee is

interested in being a trainer)(this is optional if the employee is

interested in being a trainer)

LEVELS WITHIN THE DEVELOPMENT PROGRAM

HOW IT WORKS

• Solving Problems and Resolving Conflict

• Improved Leadership Through Delegation

• Balanced Leader

• Controlling Emotions

• From Follower to Leader

• Relationship Builder

• Your Impact on the Business

Courses include proprietary Moe’s information as well as “People Development” from DiscoverLink’s library

COURSES

Projects are a guide to On The Job Training (OJT) and can be printed if you choose to do so

PROJECTS

INSERT SNIP IT OF LEVEL UP INTRO COURSE

Reports and Metrics

TIME STAMP REPORT

ACTIVE TRAINING SUMMARY

Active Training

column displays

total activity as

a percentage of

FZ’s who have

had at least one

user login and

use the LMS in

the past 90 days

Location column

shows all locations

separated by FZ

The remaining

columns detail

the progress

made within

specific LPs

STORE STATISTICS REPORT

Shows us % of crew

members who have

completed the crew

member training LP

per restaurant

location

CERTIFIED MANAGER REPORT

Shows us

completion date

of initial

Certification exam

Recertification is

once a year and

is custom

designed

Report summary of

Certified Manager report

sent once a month to field

team

ServSafeIntegration

SERVSAFE INTEGRATION

Employee is

assigned the SSF

Learning ProgramEmployee will

receive

notification that

they are being

connected to the

ServSafe portal

Employee will

proceed with their

existing account or

create a new one

SERVSAFE INTEGRATION

Employee’s

History stores the

Certificate which

can be printed if

needed