exceptional performance

www.businessmentors.net

Exceptional Performance

Taking your company to the next level

Phillip C Rosebrook, JR., CRBusiness Mentors


Premise

The average and poor companies will not survive Do you have a job or a business?“Economic rewards go to market leaders”– Peter Drucker


Exceptional Performers

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are needed to see this picture.



QuickTime™ and a decompressorare needed to see this picture.QuickTime™ and a decompressorare needed to see this picture.









Average


“Life is too short to waste. Dreams are fulfilled only

through action, not through endless planning to take

action”David J Schwartz


“If you want to achieve excellence you can get there today. As of this second quit

doing less than excellent work.”

Thomas Watson, SR


Habits

DisciplineFocusAccountabilityUrgency Selflessness


Why Don’t Companies Change?

ComplacencyToo busyLack of a planHadn’t thought about itWhat got you here won’t get you thereConfusionManagement by crisis


What is your Standard of Excellence?

Your local competition?The best in the state?The best all around restoration companies?


Characteristics of Exceptional Restoration Companies

1. Great leadership - owner and top managers2. Clear and exciting vision3. Write and measure your goals 4. Proactive management 5. Financially successful


Exceptional Companies

6. Synergistic performance - right people7. Clear communications8. Value, quality and service9. Timely information - know your

numbers10.Systemize operations


Leadership

“Leadership creates the climate in which people turn challenging opportunities into remarkable successes.”- Leadership Challenge - Kouzes & Posner

Become a student of leadershipDevelop a leadership teamEffective internal communications


Clear and Exciting Vision

“Life is too short to waste. Dreams are fulfilled only through action, not through endless planning to take action.”

– David Schwartz - Trainer and Author

Create and communicate a compelling vision


Goals

“If you don’t know where you are going, how can you expect to get there.”- Basil S Walsh

Quantifiable measurementsBig Picture with short term victoriesMeasured frequently and rewarded


Proactive Management

Without a solid plan you will find yourself working on others prioritiesStay out of the “weeds”


Financial Success“In theory there is no difference between theory and

practice. But in practice, there is. “- Yogi Berra

Understand benchmarks and have a plan to excelNot just revenue or profit– Cash – Consistency and balance


Synergistic Performance

Right people in the right place doing the right things


Clear Communication


Value, Quality and Service


Timely Information

Objective measurements allow you to be predictable Use technology


Systemized Operations

Operational proceduresJob descriptions and organization chart


Steps to Excellence

“We are what we repeatedly do. Excellence , then, is not an act but a habit.”- Aristotle

Understand that you are running a businessGet away and make a planGet your team on boardPut in writing Measure progress and share resultsAdjust your plan routinely


Lessons from Drucker

Results come from exploiting opportunities not solving problemsFor results, resources must go to opportunities not solving problemsEconomic results go to market leadersMarket leadership does not lastWhat exists is likely getting oldWhat exists is likley misallocated - 10/90


Final Thoughts

“Life is too short to waste. Dreams are fulfilled only through action, not through endless planning and to take action.”- Daveid J Schwartz

Define excellenceBecome very proactive Work daily to create a world class organization

exceptional performance

Documents

dont companies

right place

right thingswww

endless planning

poor companies

standard of excellence

short term victoriesmeasured

netexceptional performerswww