Communication Process

Senderencodes

ideaSender

transmits

Receivergets

message

Sender has an

idea

Receiver decodes message

Receiver gives

feedback

ExerciseCommunication Process

Match the following:1. Sender 2. Encoding 3. Channel4. Receiver 5. Feedback1. You Write an e-mail to your friend.

a. Your friend __________

b. Your friend replies to your mail __________

c. Internet __________

d. You __________

e. Words in your letter __________

.

ExerciseCommunication Process

Match the following:1. Sender 2. Encoding 3. Channel4. Receiver 5. Feedback1. You Write an e-mail to your friend.

a. Your friend 4. Receiver

b. Your friend replies to your mail 5. Feedback

c. Internet 3. Channel

d. You 1. Sender

e. Words in your letter 2. Encoding

.

ExerciseCommunication Process

Match the following:1. Sender 2. Encoding 3. Channel4. Receiver 5. Feedback2. Your friend waves his/her hand and indicates bye.

a. Hand signal __________

b. You __________

c. Your friend __________

d. You wave your hand __________

e. Non-verbal __________

ExerciseCommunication Process

Match the following:1. Sender 2. Encoding 3. Channel4. Receiver 5. Feedback2. Your friend waves his/her hand and indicates bye.

a. Hand signal 2. Encoding

b. You 4. Receiver

c. Your friend 1. Sender

d. You wave your hand 5. Feedback

e. Non-verbal 3. Channel

Panambur, MangaloreD’souza

D’Souza

D’Souza

M’lore

ExerciseSpeaking Skills

Select one of the following topics:Globalisation and Indian Economy

Reading habits among the youth

The future of Information Technology

Internet – use and abuse

Does Terrorism pay?

Impact of economic slowdown

Unemployment problem in India

Cultural heritage of India

Globalisation and changing food habits

Television and the youth

Distortion and Miscommunication

ExerciseDistortion & Miscommunication

I did not say she killed her husband

Miscommunication in office

• The boss of the company initiates a mail to invite his staff to witness an eclipse and how his message is passed by employees at different levels in the hierarchy and finally how it reaches to the staff...

Mail from CEO to Manager: 

• Today at 11 o’clock there will be a total eclipse of the sun. This is when the sun disappears behind the moon for two minutes. As this is something that cannot be seen every day, time will be allowed for employees to view the eclipse in the parking lot. Staff should meet in the lot at ten to eleven, when I will deliver a short speech introducing the eclipse, and giving some background information. Safety goggles will be made available at a small cost.

Mail from Manager to Department Head: 

• Today at ten to eleven, all staff should meet in the car park. This will be followed by a total eclipse of the sun, which will appear for two minutes. For a moderate cost, this will be made safe with goggles. The CEO will deliver a short speech beforehand to give us all some information. This not something that can be seen everyday.

Mail from Dept. Head to Floor Manager: 

• The CEO will today deliver a short speech to make the sun disappear for two minutes in the form of an eclipse. This is something that cannot be seen every day, so staff will meet in the car park at ten or eleven. This will be safe, if you pay a moderate cost.

Mail from Floor Manager to Supervisor: 

• Ten or eleven staff are to go to the car park, where the CEO will eclipse the sun for two minutes. This doesn’t happen every day. It will be safe, and as usual it will cost you.

Mail from Supervisor to Staff: • Some staff will go to the car park today to

see the CEO disappear. It is a pity, this doesn’t happen everyday.

Chinese whispers

ExerciseNon-verbal Communication

Match the Following:

 a. Perplexed b. Sad c. Surprised d. Happy

1. _______ 2. _______ 3. _______ 4. _______

 

  

.

ExerciseNon-verbal Communication

Match the Following:

 a. Perplexed b. Sad c. Surprised d. Happy

1. Surprised 2. Sad 3. Happy 4. Perplexed  

  

Tone of Voice55%

Words spoken

7%

Facial Expression38%

Verbal Meaning

Non Verbal Meaning 93%

Non-Verbal meaning is the major part of all communication.

ExerciseNon-verbal Behaviour Perception