executive secretary magazine 2011 job descriptions for enhanced performance lucy brazier editor,...
TRANSCRIPT
Executive Secretary Magazine 2011
Job descriptions for enhanced performance
Lucy Brazier
Editor, Executive Secretary Magazine
Executive Secretary Magazine 2011
Why do we need a job description?
Executive Secretary Magazine 2011
So why do we need a job description?
• clarifies employer expectations for employee • provides basis of measuring job performance • provides clear description of role for job candidates • provides continuity of role parameters irrespective of
manager interpretation • enables pay and grading systems to be structured fairly and
logically • prevents wrong interpretation of role by employee and
employer and manager • essential reference tool in issues of employee/employer
dispute
Executive Secretary Magazine 2011
continued…
• essential reference tool for discipline issues • provides important reference points for training and
development areas • provides neutral and objective reference points for
appraisals, performance reviews and counselling • enables formulation of skill set and behaviour set
requirements per role • enables organisation to structure and manage roles in a
uniform way, thus increasing efficiency and effectiveness of recruitment, training and development, organisational structure, work flow and activities, customer service, etc
• enables factual view (as opposed to instinctual) to be taken by employees and managers in career progression and succession planning
Executive Secretary Magazine 2011
And sometimes one to many…
Executive Secretary Magazine 2011
The two directions the role appears to be taking
Executive Secretary Magazine 2011
So how do Italian assistant roles vary to those around the world
Executive Secretary Magazine 2011
Some examples:
• USA• UK• New Zealand & Australia• Middle East• The rest of Europe
How is it for you?
Executive Secretary Magazine 2011
So how do you improve your role & your career progression?
• Stage One – Research and analysis of job titles, levels & job descriptions
• Stage Two – Agreement on job titles, levels and job descriptions for Italy
• Stage Three – Work with other associations to agree a cross continent standard
• Stage Four – Work with other associations across the world to put standard job titles, levels and job descriptions in place so there is a clear career path across the industry
• Stage Five – Work with other associations to develop qualifications for assistants that are recognised worldwide
Executive Secretary Magazine 2011
Evaluating allows you…
• To foster and develop collaboration
• To encourage alignment to objectives
• To develop shared values
• To optimise communication and co-operation
• To ensure alignment of performance expectations
• To facilitate improved performance
Executive Secretary Magazine 2011
For more information…
• Email me at [email protected]
• Visit the website at www.executivesecretary.com
• Talk to me – I’m here for the full two days and happy to talk with any of you on a 1:1 – in fact, I’m looking forward to it!