exhibitor2010 lumen consulting leveraging social media to drive better engagement & results
TRANSCRIPT
![Page 1: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/1.jpg)
DesireeLehrbaumEXHIBITOR2010
2010 Lumen Consulting, LLC. All Rights Reserved
March 14, 2010
LeveragingSocialMediatoDriveBeBerEngagementandResults
![Page 2: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/2.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
DefiniDonofSocialMedia
“Asocialtrendwhichpeopleusetechnologiestogetthethingstheyneedfromeachother,ratherthantradiDonalinsDtuDonslikecorporaDons”
2
![Page 3: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/3.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
WhatDoWeMeanbySocialMedia?
Corporateandindividuals
BLOGS
Product/SoluDonWIKIS
SOCIAL NETWORKING LinkedIn
FacebookMySpace
USERCOMMUNITY
Privateknowledgesharing
“FILE‐SHARING”
SlidesharePosterous
MICRO‐BLOGGING
TwiBerFriendFeed
VIDEOSHARING
YouTubeVimeoblip.tv
BOOKMARKING
Digg,delicious,Reddit
SOCIAL MEDIA
![Page 4: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/4.jpg)
WhyisSocialMediaDifferent?
![Page 5: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/5.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
YearsitTooktoReacha50MMarketAudience
5
50MILLIONUSERS
Radio
38YEA
RS
TV
13YEA
RS
Internet
4YEARS
iPod
3YEARS
2YEARS
![Page 6: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/6.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Userscomfortwithsocialmediaincreasing
AccordingtoNielsen*visiDngsocialmediaisthe4thmostpopularonlineacDvity–aheadofpersonalemail
93%**ofsocialmediausersbelieveacompanyshouldhaveapresenceonsocialmedia
6
*NielsenGlobalFaces&NetworkedFaces,2009**CONEBusinessinSocialMediaSurveySept2008
![Page 7: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/7.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Top10WebBrandsforDecember2009
#1 #2 #3 #4
Ranked by: The Nielsen Company (U.S. Home and Work)
#7
#5 #6
#10
#9 #8
![Page 8: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/8.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Facebookismorethanstatusupdates
IfFacebookwereacountryitwouldbe3rdlargest
Over350Musersworldwide
Morethan10millionusersjoinFanpageseveryday
Facebookhasover30,000servers Managesover25terabytesofdatadailyfor
logging
2billionpiecesofcontentaresharedweeklyonFacebook
Facebookislargestphotosharingplagormintheworld
2billionphotosuploadedmonthly
Serveup600,000photoseverysecond
8
![Page 9: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/9.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
FacebookEngagementMetrics
9
Source:comScoreVoicesJanuary21,2010
![Page 10: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/10.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
GlobalWebTraffictoSocialNetworkingSites
10
![Page 11: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/11.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
FacebookU.S.Demographics
13‐1711%
18‐2529%
26‐3423%
35‐4418%
45‐5412%
55‐657%
January2010
Usersover26nowrepresent60%oftotalU.S.Facebook
populaDonSource:InsideFacebook1/10/10
11
50%ofFacebookuserslog‐ineveryday
represenDng175M
![Page 12: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/12.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
TwiBer
InJune2009TwiBerhitunique44.5Musersworldwide No.52largestsiteintheworld(biggerESPNandcomingupon
BBCandcraigslist)
55%internaDonal&45%USbased
12
Source:comScore,August3,2009
Impressive since over half of Twitter users don’t access the website, but use
Twitter apps to digest and consume Tweets
![Page 13: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/13.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
VideoconsumpDonhitsrecordlevels
Who:
Morethan170MUSInternetuserswatchedonlinevideoinNov.2009
84.8percentofthetotalU.S.Internetaudienceviewedonlinevideo.
What: 31billionvideoswereviewedduringthemonthofNov2009
Theaverageonlinevideoviewerwatched12.2hoursofvideo
TheduraDonoftheaverageonlinevideowas4.0minutes.
Where
128.1millionviewerswatchedmorethan12billionvideosonYouTube.com(94.3videosperviewer).
38.6millionviewerswatched333.4millionvideosonMySpace.com(8.6videosperviewer).
TheaverageHuluviewerwatched21.1videos,totaling2.1hoursofvideosperviewer.
13
![Page 14: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/14.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
TheVirtuousCycleofInteracDon
“OncethenetworkisinplaceandpeopleareacDveandengaged,thedynamicsof
thesocialinteracDontakingplaceincenDvizeparDcipantstoshare
informaDonaboutthemselvesmoreregularly,whichinturnsolicitsmoreengagementfromothers,creaDnga
virtuouscycleofinteracDon.”
‐AndrewLipsman
comScore
14
![Page 15: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/15.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Focusonstrategy,notthetool
Socialmediatoolproviderscanquicklyfalloutoffavor In2006MySpacehadtwicethe
uniquevisitorsasFacebook
LiBleover3yearsagotyping“twiBer.com”=404error
YourobjecDvesandaudienceshoulddeterminewhichtoolsyoushoulduse–nottheotherwayaround
15
![Page 16: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/16.jpg)
WhyandhowcompaniesarerespondingtoSocialMedia
![Page 17: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/17.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Yourbrandisbeingdiscussedonline
AccordingtoPennStateStudy,1in5tweetsisbrandrelated*
ITSMAreportedthat55%ITbusinessbuyersusesocialmediainthebuyingprocess** A50%ofincreaseover2008
17
*PennStateStudy**ITSMAHowCustomersChooseSoluDonProviders,October2009
![Page 18: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/18.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Socialmediainvestmentisontherise
70%ofCMOssaytheywilldomorewithsocialmediain2010
AccordingtoeMarketer,adverDsersspent$40Monsocialnetworksin2008andexpectedtogrowto$210Min2012
Forresterpredictssocialmediaspendingwillincreasefrom$716Min2009to$3.1Bin2014
18
![Page 19: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/19.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
SocialWebisintertwinedwithmarkeDngmix
• Googleannouncedreal‐Dmesearchintegratedintosearchpages
• NowliveTweets,YahooAnswers,newsarDcleswillstreamontheactualsearchresultspage
• WorksoniPhone&Android
• Nextup–FacebookandMySpace
19
![Page 20: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/20.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
TheconnecDontobrand
“TheremaybesomeDmeswhenanindividualTwiBermessageoutof
contextcangiveabadimpression.ButgenerallypeopleonTwiBeraren’t
lookingatonesingleTweet.TheyseewhatwedooverDme.Forcustomers,Ithinkit’sawaytogetaninsideglimpseofwhatpeoplearelikeandwhatareculturearelike.OurbeliefisthatyourcultureandyourbrandareulDmately,
thesamething.”
TonyHseiuCEOZappos
20
![Page 21: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/21.jpg)
WhyeventmarkeDngstruggleswithsocialmedia
![Page 22: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/22.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Goodevents=control
EventmanagerspridethemselvesincreaDngacontrolled,scriptedenvironmentthatminimizerisk
Insocialmedia,theculturemandatesgivinguptheillusionofcontrol
22
![Page 23: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/23.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Whyeventsshouldembracesocialmedia
EventsoffergenuinepersonalconnecDonswhethertheybeonline,virtualorphysical
AllaboutdeepeningcustomerrelaDonships
Nothingismoresocialthanevents
23
![Page 24: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/24.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Socialmediashivsthecontrolofpower
“Technologyisshivingthepowerawayfromeditors,thepublishers,theestablishment,
themediaelite.Nowit’sthepeoplewhoarein
control.”
RupertMurdoch
24
![Page 25: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/25.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Requiresnewthinkingforevents
Itsaboutthecommunity,nottheevent
Customersasco‐creators Customersdefiningtherulesofengagement
Customersdrivinghowandwhattheywanttoknow Customerswantmorethancorporatemonologues
25
![Page 26: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/26.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Greatopportunityforthe“Davids”
SocialmediacanbeeasierforsmallercompaniestoadoptthantheirGoliathcounterparts Agility HightoleranceforexperimentaDon
AuthenDcity
Personalizedbrand
InexpensiveandhighleveragecomparedwithotherelementsofthemarkeDngmix
Successisn’tDedtobudgetorcompanysize Zapposvs.Amazon
PapaJohn’sPizza
26
![Page 27: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/27.jpg)
SocialMediaPhasedApproach
27
![Page 28: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/28.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
CommunicaDonshivneedstohappen
“Companiesneedtomoveawayfromsolerelianceontop‐downmessagesdeliveredtoelitestowardfosteringpeer‐to‐peerdialogueamongconsumersand
employees,acDvaDngacompany’smostcredibleadvocates.”
RichardEdelmanCEOOfEdelman
28
![Page 29: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/29.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
PhasedParDcipaDonEngagement
Commit Listen Dialogue Engage
29
Conversa7on Community
Passive AcDve
![Page 30: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/30.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Commit–lessismore
Lookbeforeyouleap Evaluatewhereyourstrengths,resourcesandcommunityare FocusisbeBerthantryingtolaunchandexcelacrossaporgolio
ofsocialmediavehicles
ConsideranexecuDvesponsor Onceyoudetermineyourfocusarea–securecommitment
fromcross‐funcDonalteamandexecuDves
30
![Page 31: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/31.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Listen–andit’sallaboutlistening
Theyarealreadytherediscussingbrand–howcanyoulearn? ObservethedigitalnaDvesintheirhabitat UnfilteredfeedbackaboutyourorganizaDon,event,staffand
technology
Marketresearch Opportunityassessment
31
![Page 32: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/32.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Dialogue–twowaycommunicaDon
ThinkconversaDon,NOTbroadcast Tendtotunnel‐visiononwhattopost,butfocusonwhatwill
enlistparDcipaDon
QualitytrumpsquanDty
Establishtrustandcredibility Giveyourcustomerssomethingofvalue
Peoplearelookingtobeheard AuthenDcinteracDons
Acknowledgemistakes
Peopledon’tcareaboutwhatdepartmentyouworkinorwhatyourofficialprocessis
32
![Page 33: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/33.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Engage–truecommunity
Theshivfrombrandandcustomer‐>community Champions Evangelism
Advocacy
Contentcreators
CollaboraDngtocreatethevirtuouscycleofinteracDon
33
![Page 34: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/34.jpg)
Wheretobegin?
34
![Page 35: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/35.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Asocialmediaframework
Knowyouraudience Fishwheretherearefish
Strengthassessment KnowwhereyouhavetracDonandwhereyouneedtodevelop
Mappingneedstoeventlifecycle ConsiderallthetouchpointsthroughouttheaBendeejourney
35
![Page 36: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/36.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
TargetAudienceAssessment
Vehicle TargetAudienceA TargetAudienceB TargetAudienceC
Bookmarking ✓
Blogging ✓ ✓
Online Communities ✓ ✓
Social Networking ✓
Micro-blogging ✓ ✓
User Communities
Social Videos ✓ ✓
Word of Mouth ✓
Wikis ✓
![Page 37: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/37.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Whereareyoustrongtoday?Wheredoyouneedtobe?
VehicleStrength
(Rank1‐10)DevelopmentNeeded
Bookmarking 10
Blogging 1
Online Communities 9
Social Networking 6
Micro-blogging 5 ✓
User Communities 8
Social Videos 2 ✓
Word of Mouth 1
Wikis 8
![Page 38: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/38.jpg)
MappingSocialMediatotheEventLifecycle
38
![Page 39: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/39.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
OpportuniDestoeventlifecycle
Pre-Event Strategy Launch On-site Post
39
• Research• Speakerrecos• Contentfeedback• Eventambassadors
• AudienceGen• Eventreveal
• ConnecDng• OpDmizing• Monitoring• Updates
• Feedback• Extendthelife• Monitoring• Celebrate
Wherecouldyoureventprogrambenefitbysocialmediathemost?
Thinkaboutusingsocialmediatobuildcommunitynotjust“market”anevent
![Page 40: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/40.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
EnlisDngcross‐funcDonalresources
MostorganizaDonswhoaredoingthiswelldonotofhavededicatedheadcountto“manage”socialmedia
SocialmediaisallaboutpersonalconnecDonvs.tradiDonalcorporatespeak
IdenDfyindividualsinyourorganizaDonwhoareacDvedigitalmedianaDvesonline Productmanagement/markeDng
ExecuDveteams–CTOsespecially
DepuDzecross‐funcDonalteamstolistenanddialogue FulldisclosureisanimperaDve
Encourageownershipofcustomerengagementaroundcertaintopics
40
![Page 41: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/41.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
493employeesTweetatZappos
41
![Page 42: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/42.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Digitaleventambassadors
TradiDonallyeventcommunicaDon=corporate‐>individual
Newthinking:createeventambassadors Canbeinternalorexternalpeople
Offeringkeypeopleexclusiveeventnewstotheiraudiences
BringparDcipantsalongtheenDreeventlifecycle TwiBer,blogs,Facebook,usergroupsexcellentvehicles
NodictaDngwhattheysay
Benefits Peoplerespondmoretoindividualsthananonymouscompany
1:1facilitatesbuildingtrust,credibilityandrelaDonships
DiversecommunicaDonchannelsbroadensreach BuildanDcipaDonfortheeventandspeakers
42
![Page 43: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/43.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Pre‐eventstrategy
ValidateeventstrategicdirecDon Co‐createcontentandprogramwithaBendees
GatherfeedbackandrecommendaDonsforcontent,speakers,locaDons,acDviDes
BylisteningtocommunitywillbuildmoreeffecDveprogramandgainbuy‐infromaBendees
Buildmomentumandexcitementforeventlaunch Establish1:1connecDonsonlinewitheventambassadors
SocialmediatacDcs Surveycommunityviablogs,communiDes,Facebook,TwiBer
Haveeventambassadorspersonallysolicitfeedback
CreateonlineadvisorysteeringcommuniDesforevent CreateprivateFacebook/Ninggroups
43
![Page 44: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/44.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Launch
Inspireevangelismamongstcommunity
DepuDzeyourambassadors Buildexcitementforevent,sessions,speakers
Encouragecommunityengagementwitheachother
PotenDalsocialmediatacDcs Rolloutyoureventhashtag#
Create/adverDseeventsinFacebook
HavespeakersTweet,blog,postabouttheirsessions MulD‐channelpublishing
SponsoreventspecificcommuniDestoencouragecross‐pollinaDonamongstaBendees
Payitforward‐ParDcipateinotherspeakers,communiDes,andblogs
44
![Page 45: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/45.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
On‐site
Bringbackchanneltotheforefront EmpowerallparDcipantstoengageandsharelearning Monitorwhat’shappeningateventinreal‐Dme
Troubleshootwhenthingsgowrong
Pro‐acDvelycommunicatechangesimmediately
PotenDaltacDcs Createbloggingdesks/TwiBerlounges
DepuDzekeyinfluencersasofficialeventTwiBerers CoordinateTweeDngandbloggingwithyourspeakers
SponsorTweet‐ups–tofostercommunity
Solicitconference“reporters”withFlipCameras EncourageparDcipantstouploadtoFlikrandYouTubechannels
45
![Page 46: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/46.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Post‐event
Feedback Enlisteventambassadors Extendthelifeandreachoftheprogram
PostcontentonSlideShare,Posterous,YouTube
Useasspringboardtogainmomentumfornextprogram PotenDaltacDcs
Onlinesurveys Sponsorfollow‐onregionalTweet‐ups
Rewardloyalistswithacknowledgementfortheirefforts
EnlistvolunteersforfutureadvisorycommiBees
46
![Page 47: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/47.jpg)
Howdoyoumeasurethisstuff?
47
![Page 48: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/48.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Measurement
Eventheearlyadoptersofsocialmediaarestrugglingwithmeasurement
Ironicthatmostmanagementagreesthereisvalueandwillingtorideouttheuncertaintyofhowtomeasure Inrecentsurvey*,60%ofcompaniessurveyedsaidtheyhad
gained“somebenefitbutnothingconcrete”
48
Source:“SocialMediaandOnlinePRReport”byEconsultancyandbigmouthmediaDecember2009
![Page 49: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/49.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Whatvalueisderivedfromsocialmedia?
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Exposure for business
Increase traffic/list/subs
New biz partnerships
Rise in search engines
Generated qual leads
Reduced overall mktg expenses
Helped close business
81%
61%
56%
52%
48%
45%
35%
49
Source:SocialMediaMarkeDngReport2009
![Page 50: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/50.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
MeasurementFramework
Vehicle Reach Dialogue Conversion
Bookmarking • Visits• Views• UniqueVisitors• Links• RT/Forwards• WebanalyDcs
• SenDmentofcomments• Reviews• Timespent• Votes• Downloads• Influencercoverage
• Revenue• #ofleads• #trials• NetPromoterScore• Mktgefficiency• #ofideasimplemented
Blogging
Online Communities
Social Networking
Micro-blogging
User Communities
Social Videos
Word of Mouth
Wikis
![Page 51: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/51.jpg)
MeasurementToolDemos
51
![Page 52: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/52.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
MeasurementTools–FacebookFanPages
52
![Page 53: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/53.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
TweetMonitoring
53
MonthlysubscripDonfor$9.99‐39.99/month
Canset‐up10‐50profiles
DownloadstatsinExcel
![Page 54: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/54.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Newparadigminthinkingaboutvalue
“Takeoneopportunity,
growitintosomethingofquality,
andthenleveragethatopportunityinto
anewonethatderivesmorevalue.”
54
ChrisBrogan&JulienSmith,TrustAgents
![Page 55: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/55.jpg)
Howareothercompaniesdoingthis?
2008 Lumen Consulting, LLC. All Rights Reserved 55
![Page 56: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/56.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
RitzCarltonhotelmanagerslisten
![Page 57: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/57.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Dell–RevenueGeneraDon
57
DellcanaBributeover$7MinrevenuefromTwiBer
“Whatwe'velearnedisthatsocialmediahastransformedthelargecorporaDonofthemillenniumintotheMomandPopshopoftheold
days.Theemergenceofsocialmediasimplymakesitmorepossibletoconnectdirectlywithcustomers
everyday.”
ManishMehtaVPofSM&Community
![Page 58: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/58.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved 58
@Comcastcares–Support
![Page 59: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/59.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved 59
ChaBypostsandcustomerserviceassistancetendedtogeneratealotof
repliesandnewfollowers.Pressreleasesannouncementsweremetwithsilence.
“That’saclichédphrase,butTwi;erreallyisabouttearingdownthear<ficialwalls
betweencustomersandtheindividualswhoworkatcompanies.”
JetBlue–Service&Fun
![Page 60: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/60.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
GM–FastLaneBlog
60
![Page 61: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/61.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
SXSW–Technologyfosteringengagement
61
TwiBergainedadopDonhereto
trackSXSWhappenings.
Nowexpandedcommunity
engagementtoenablevoDngonthepanelstheywanted
tohear.
![Page 62: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/62.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Personalizingthebrand
62
@padmasree@scoBmonty
ExcellentexamplesusingTwiBer
effecDvelytobuild1:1connecDonstotheCiscoandFord
brands
![Page 63: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/63.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
FacebookContests
63
![Page 64: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/64.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
FacebookAdsforEvents
64
![Page 65: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/65.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
ThePowerofViral
65
![Page 66: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/66.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
SocialMediaTakeaways
ContentissDllking–socialmediacan’thelpbadcontent
Commit–beinforthelonghaul.Nogracefulexitstrategy Iterate‐donotneedtowaitforperfectinformaDonor
opDmalresourcestobegin
BeauthenDc–Noplaceholdersocialmedia Depthvs.breadth–focusonstrengthsandassets Diversify–digitalchannelsarenotallthesameandoffer
diversebenefitsandresults
66
![Page 67: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/67.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
ClosingThoughts
SethGodinonSocialMedia
67
![Page 68: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/68.jpg)
Q&A
TwiBer:@lumendesireefacebook.com/lumenconsulDng
www.lumen‐consulDng.com
2008 Lumen Consulting, LLC. All Rights Reserved 68
![Page 69: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/69.jpg)
Appendix
2009 Lumen Consulting, LLC. All Rights Reserved 69
![Page 70: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/70.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Toolswelove Wanttosecureyourusernameacrosssocialmediauniverse?
hBp://namechk.com/
MeasuresenDmentandvolumeofyourTweets www.viralheat.com
URLshortenerwithtracking
www.bit.ly.com
ThinkyellowpagesforTwiBer
www.twellow.com
Hostcontest,promo,sweepstakesinFacebookeasilyandinexpensively
www.wildfireapp.com
NiceTwiBereyecandytohaverunningatanevent www.visibletweets.com
YourTwiBerappougiBer www.oneforty.com
GreatappstoviewmulDpleTwiBerandFacebookaccounts www.seesmic.com,www.tweetdeck.com
www.hootsuite.com
70
![Page 71: Exhibitor2010 Lumen Consulting Leveraging Social Media To Drive Better Engagement & Results](https://reader031.vdocument.in/reader031/viewer/2022022415/542fdfad8d7f723d3b8b60a1/html5/thumbnails/71.jpg)
2010 Lumen Consulting, LLC. All Rights Reserved
Recommendedreading
71