exit 1 the following slides describe installation and troubleshooting procedures for the 46xx series...

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The following slides describe installation and troubleshooting procedures for the

46xx series IP Telephones.

These slides were presented at a tech transfer presentation for service and

support technicians.

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46xx IP Telephone Service/SupportTech Transfer

Rob Mitchell

Avaya IP Telephone Integration Manager

October 11, 2000

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46xx IP Telephone Agenda

Hardware & Functionality Review Pre-Installation Issues Telephone Installation What Could Possibly Go Wrong?

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46xx IP Telephone R1 Hardware

Family of 3 IP telephones (4624, 4612, 4606)Requires DEFINITY R8.4 (R9 for Native Support)Two-line LCD displayFull duplex speakerphone10/100BaseT Ethernet connectionIntegrated shared Ethernet hub Audio codecs supported include G.711, G.729A and

G.729B (G.723.1 and G.723.1A later)Audio levels fixed at international TIA 810 standard

for IP phones (requires Media Processor board)

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New 4624 style

2x24 display 4 softkeys:

Menu, Exit, Left Arrow (<), Right Arrow (>) 24 programmable line appearance / feature

buttons 8 fixed feature buttons (Speaker, Mute,

Hold, Transfer, Conference, Redial, Volume Up & Down)

Message waiting indicator, DSS connector

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New 4612 style

2x24 display 4 softkeys Menu, Exit, Left Arrow (<), Right Arrow (>) 12 programmable line appearance / feature

buttons 8 fixed feature buttons (Speaker, Mute, Hold,

Transfer, Conference, Redial, Volume Up & Down)

Message waiting indicator

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New 4606 style

2x16 display No softkeys 6 programmable line appearance / feature

buttons 8 fixed feature buttons (Speaker, Mute, Hold,

Transfer, Conference, Redial, Volume Up & Down)

Message waiting indicator

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46xx IP Telephone R1 Firmware

Provides same feature functionality of 6400 series DCP sets

Uses dual-connection architecture introduced by soft-phone in R8One connection for audio stream via H.323One connection for CCMS/DCP signaling

Later release provides SNMP MIB for serviceabilityStandard MIB-IICustom MIB

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Pre-Installation IssuesNetwork ConfigurationDHCP/TFTP Server Administration

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Network Configuration(sample)

Access Point

Router

DEFINITYRemote Max

IP Phone

PC

Cajun P130 orCajun P330

T1 forLocal Service

DCP

PSTN

Direct T1(Private Line)

RemoteLocation A

DCP

IP600 withMedia Processor Board

IP Phone

TFTP ServerDHCP Server

IP Phone

C-LAN

DHCP Server

Cajun P130 orCajun P330

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Network ConfigurationIssues

DHCP/TFTP servers and application software installed (customer responsibility)

Routers/Servers administered for IP PhonesIP addresses for Servers, C-LAN, IP PhonesExtension Numbers for IP PhonesScript and Application Files

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Pre-Installation IssuesNetwork ConfigurationDHCP/TFTP Server Administration

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Phone DHCP Server TFTP Server

DHCPDISCOVER

IP Addresses

(TFTP, C-LAN,

Phone), Ext., options

RRQ (Read Request)

Script ID

Need update Application file

DHCP/TFTP

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Phone DEFINITY

Null Gatekeeper Request (GRQ)

Gatekeeper Reject (GRJ)

(terminalExcluded)

(Manually entered Ext. & Password) Gatekeeper Confirm (GCF)

Registration Request (RRQ) Registration Confirmation

(RCF)

Post-DHCP/TFTPRegistration/Admission/Status

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Sample Upgrade Script File:IF $MODEL SEQ 4624D01A GOTO BIGSETS

IF $MODEL SEQ 4612D01A GOTO BIGSETS

IF $MODEL SEQ 4606D01A GOTO SMALLSETS

GOTO END

# BIGSETS - NOTE: THIS IS ONLY AN EXAMPLE

SET APPNAME 4624_000301.BIN

GOTO END

# SMALLSETS - NOTE: THIS IS ONLY AN EXAMPLE

SET APPNAME 4606_000301.BIN

# END

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DHCP/TFTP Admin

DHCP/TFTP servers and application software installed (customer responsibility)

DHCP/TFTP Admin covered in Web-based “LAN Administration for VoIP”

Default Upgrade Files and Application Files available for download on Avaya website

Exact site(s) To Be Determined, based from support.avaya.com

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Telephone InstallationDEFINITY R9 AdministrationPhone Installation with Dynamic AddressingPhone Installation with Static AddressingOther Options

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Release 9 Native SupportAdministration

Three new station types (4624, 4612, 4606) Requires “IP Stations field” on customer options

form set to “y” Port field (display only) defaults to “x” when a

station is not registered Multimedia Mode field defaults to “enhanced” Administered stations displayed on list of

administered multi-media ip-stations Does not require “IP Softphone” set to “y”

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Release 9 Native Support4624 Administration

Station form for type 4624 modeled after type 6424D+Layout of the 24 programmable feature

buttons is different Button Assignments (page 3) are 6x2 instead of 4x2Feature Button Assignments (page 4) are 6x2

instead of 16x1

Unpopulate-able “Expansion Module” or “Data Option” fields

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Station form for type 4612 modeled after type 6424D+Layout of the 12 (versus 24) programmable

feature buttons is different Button Assignments (page 3) are 6x2 instead of 4x2No Feature Button Assignments provided

No “Expansion Module” or “Data Option” fields

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4606 modeled partially after both 6402D and 6408D+No softkey button assignments (like 6402D)2x16 character display (like 6402D)6 programmable feature buttons (more like

6408D+ than 6402D)Button Assignments (page 3) are 3x2

Two-way speakerphone (like 6408D+)No “Data Module” field

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Release 9 Native SupportOther Administration

Add support for 46xx terminals on other screensTerminal parameters

Add 4600 to 6400/607A1 formAudio parameters fixed - not downloadable

System-Parameters County-Options“64/84xx Display Character Set” changed to “Display

Character Set”

System-Parameters FeaturesAdd 4600 to “Date Format on 607/6400 Terminals”

and “On-hook Dialing on 607/6400/8400 Terminals”

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Release 9 Native SupportRegistration / Call Control

Same registration procedures as with IP softphoneNamed registration and authentication via DEFINITYRegistered stations use up IP station capacitiesRegistered stations displayed on list of registered multi-

media ip-stations Registered stations have virtual port address

Dual-connection architecture from R8One station extension for audio channel

One station extension for signaling channel

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Release 9 Native SupportMaintenance

Same maintenance objects and tests as those of IP softphoneDIG-IP-STN (Digital IP Station) for signalingH323-STN (H.323 IP Station) for audio

Same maintenance commands as those of IP softphonePingTrace-routeStatus stationMessage Sequence Trace

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IP Telephone Installationwith Dynamic Addressing

1. Plug phone in, display will show:

Loading...*****....

Starting...

Restarting...

Initializing...

(Only after manual reset)

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1. Plug phone in, display will show (continued):

DHCP: 0 secs * to program

100Mbps Ethernet* to program

TFTP: ping=1 www.xxx.yyy.zzz

46XXUPGRADE.SCR 1 KB received

2. Subsequent screens depend on app file in phone

Negotiate LAN Speed. Press * for Static Addressing.

Timer counts as DHCP negotiated. Press * for Static Addressing.

“Ping” counts as TFTP negotiated at IP address displayed.

Upgrade script file being downloaded, and KB counted.

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2a. If none (e.g. first installed), or old file:

3. After above, or if current file is valid, proceed with DEFINITY registration

4624_000301.BIN 1/2000

Saving to flash n%, 0 secs

Application file being downloaded, and KB counted.

Application file being stored in local memory, %age and time counted.

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3. DEFINITY Registration:

Extension=nnnnnn#=OK New= -_

4. If no error message, can verify registration by dialtone after going off-hook

Password=*********#=OK

Extension is blank at initial boot-up. Use dialpad to enter new ext., * to clear current data.Password is blank at initial boot-up. Use dialpad to enter password from Security form. Asterisks mask entry. Use * to clear current data.

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IP Telephone Installationwith Static Addressing(NOT Recommended)

1. Plug phone in, display will show:

100Mbps Ethernet

Phone=nnn.nnn.nnn.nnn New= -

nnn.nnn.nnn.nnn Phone= -

3. Enter IP address for phone, followed by “#”

2. Press hold 2 3 3 7# (2337=ADDR,hold=Hold button)

Note: Left-hand side “displays” represent 2x24 displays on 4624 and 4612.

Right-hand side “displays” represent 2x16 display on 4606.

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IP Telephone Installationwith Static Addressing

CallSvPort=nnnnn New= -

5. Enter C-LAN Port Number, followed by “#”

4. Enter IP address for C-LAN board, followed by “#”

CallSv=nnn.nnn.nnn.nnn New= -

nnn.nnn.nnn.nnn CallSv= -

Router=nnn.nnn.nnn.nnn New= -

nnn.nnn.nnn.nnn Router= -

6. Enter IP address for router, followed by “#”

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IP Telephone Installationwith Static Addressing

Save new values ? *=no #=yes

8. Enter IP address for TFTP server, followed by “#”

7. Enter IP subnet mask in use, followed by “#”

Mask=nnn.nnn.nnn.nnn New= -

nnn.nnn.nnn.nnn Mask= -

FileSv=nnn.nnn.nnn.nnn New= -

nnn.nnn.nnn.nnn FileSv= -

9. Press “#”, confirmation appears, go to Registration.

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Other Local AdminOptions

Invocation Mnemonic Procedurehold 2337# ADDR ADDRess programming

hold 767# QOS Quality Of Service

hold 7766# SSON Site-Specific Option No.

hold 468# INT Hub INTerface enable/disable

hold 8439# VIEW VIEW current values

hold 73738# RESET RESET phone or to

defaults

hold 8378# TEST Initiate self-TEST

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What Could Possibly Go Wrong?During InstallationDuring Operation

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IP Telephone InstallationTroubles (not exhaustive)

Phone display/buttons not litCheck power supply, power cord length (for international),

self-test

Installed normally, but no dial-toneDynamic addressing: check volume, power, connection to

switch (feature button?), then self-testStatic: check ADDResses for accuracy, verify with LAN

administrator, then check volume and self-test

Mis-entered data during static addressing:“*” to clear current value, or continue on, save data, and

start again, saving valid data with “#”

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IP Telephone InstallationTroubles (not exhaustive)

Error messages displayed during installation:“System busy” = resource unavailable“IP Address in use by another” = IP address conflict“filename Cannot save” = Phone cannot save app file

(e.g. corrupted file)“Checksum error” = Error in saving app file (phone will

reset itself)“Extension Error” = Invalid DEFINITY RAS extension“Extension in Use” = duplicate extension (maybe!)“Password Error” = Invalid DEFINITY RAS password“Undefined Error” = who knows?

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What Could Possibly Go Wrong?During InstallationDuring Operation

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IP Telephone OperationalTroubles (not exhaustive)

Audio Quality - the major anticipated problemEcho: swap CO trunk Trunk Termination parameter (note

not all analog trunks have Echo Cancellation)Jitter (mis-assembled packets)/Latency(delay)/

Clipping (dropped packets): contact LAN administrator, check cabling (need CAT 5)

TFTP application terminates, and begs for $Short-term: re-start itLonger-term: Avaya looking into licensing an app

Phone was moved, and no longer worksHave LAN Administrator re-examine server addresses

(e.g. improper DHCP server assigned).

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IP Telephone OperationalTroubles (not exhaustive)

“Network” was moved; phone no longer worksHave LAN Administrator re-examine server addresses

Speaker does not workCheck switch admin to ensure Speaker not turned off

Phone does not ring (4612 or 4624) Use Menu to access RngOf (Ringer Off) feature;

downward triangle means the feature is off. Then check volume, self-test.

Echo, noise, or static when using headset, but handset performance is acceptableVerify M12LU(Preferred) or 3124-HIC adapters in use

exit 1 the following slides describe installation and troubleshooting procedures for the 46xx series...

Documents

n message

style n 2x24 display

style n 2x16 display

softkeys n menu

left arrow n

administration n station

end slide

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