expand the business value of riverbed solutions with new optimize services

New Optimize Services from Riverbed Expanding the business value of your Riverbed solutions

© 2015 Riverbed Technology. All rights reserved. 2

The Way Businesses Consume Technology is Evolving

• What products are needed?

• What services are attachedto that product?

• What are the features andbenefits of the products andservices?

• What are the customer’sbusiness challenges anddesired outcomes?

• How do you measurebusiness value with KPIs?

• What capabilities (people,processes, technology) areneeded to deliver businessvalue and outcomes?

Traditional Business Model Evolving Business Model


70% of IT buyers say business value outcomes

take precedence over cost-based decision-making when selecting a given technology

Consider this:

“User Survey Analysis: New Technology Solution Adoption Changes Buyer Roles for IT Services,” Gartner, January 9, 2014


Business value and outcomes trump price and cost reductions What Does This Mean?


So, how can you achieve your desired business

outcomes with Riverbed solutions?


You can – quickly and confidently – with our

new portfolio of Optimize Services from Riverbed Professional Services.


Technology Adoption Service (TAS)

Application Analytics and Diagnostics Service (AADS)

Expand the Business Value of Riverbed Solutions

Improves the long-term business value of your Riverbed solutions by accelerating and increasing adoption through best practice operational processes linked to your desired business outcomes.

Maximizes the performance of your SteelHead appliances by correcting high-priority deployment issues, improving the speed of your critical applications, and quantifying the business value of your investment.

Proactively improves the end-to-end performance of your business-critical applications through regularly scheduled assessments that baseline, analyze, troubleshoot, and trend performance.

Optimization Assurance for SteelHead (OAS)

New Optimize Services from Riverbed Professional Services include:


Service Value Business Issues Service Features Service Outcomes

Technology Adoption Service (TAS) Overview

•  Customers not realizing full value of Riverbed Investment

•  Customers lack expertise to build best practice processes and quantify business value

•  Riverbed solutions viewed as tactical and not strategic

•  Project-based service that accelerates the optimal adoption of Riverbed solutions

•  Adoption assessment

•  Process development and KPI benchmarking

•  Process optimization and business value analysis

•  Phase 1 •  Gap analysis •  KPI recommendations •  Adoption roadmap

•  Phase 2 •  Best practice process

documentation •  Stakeholder training •  KPI benchmarks

•  Phase 3 •  Process execution

oversight •  Process optimization •  Business value analysis

•  Accelerate and improve adoption of Riverbed technology solutions, ensuring maximum value is realized

•  Best practice processes for visibility, optimization, and control are implemented

•  Measure business value by identifying and benchmarking customer-relevant KPIs

•  Link Riverbed solution adoption to business value and outcomes


Adoption Drives Business Value

Causes of poor technology solution adoption:

§  Solutions are not driving business / operational outcomes

§  Beneficiaries are unaware of what metrics are available and how to leverage them

§  Poor or no cross-domain processes

§  Processes not documented / followed

§  Lack full integration with a best practice IT Service Management methodology

§  Lack of executive management visibility and commitment

§  Unable to measure and communicate meaningful business value to the customer

Skilled people

(Customer, Partner,

and/or PS

Executing mature

processes (focused on outcomes)

Enabled by Riverbed

technology

Accelerate business

value (quantified with KPIs)

Resulting in customer success & adoption

Connecting technology to best practice processes and business value and outcomes


TAS Delivery Methodology

Enterprise Adoption Planning / KPIs

Aligned to Business Outcomes

Adoption Process Development

Oversight of Adoption Process

Execution Optimization of

Adoption Process Business Value

Analysis

Gap Analysis / Plan

Challenges / Outcomes

Adoption Readiness / Determine KPIs

Process Tied to Outcomes Communications / Reporting

Process & Tech Training Process Documentation

Improve Productivity by XX%

Reduce Downtime by XX%

Reduce IT Costs by $X

Phase 1

Phase 2*

Phase 3

KPI Benchmarking

*Work performed by Riverbed, or alternatively, oversight of work performed by others


U.S.-based international mass media company TAS Case Study

Challenges

•  Spending too many hours troubleshooting performance issues impacting critical applications •  No network packet-level visibility prevented the client from quickly isolating the impacted domain •  Purchased SteelCentral to gain a centralized view into performance, but needed to quickly

operationalize it and demonstrate business value to executive management

Service Objectives

•  Identify key apps to onboard with SteelCentral •  Conduct a gap analysis to address differences between current IT state and desired future state •  Develop a customized troubleshooting process with SteelCentral to improve the client’s priority

KPI of decreasing time spent on root cause analysis

•  Cut time spent conducting root cause analysis from 200 hours to 1 hour (a 99.5% reduction) •  Accelerated SteelCentral’s time to value by achieving faster adoption and utilization •  Proved the business value of SteelCentral by quantifying improvements to a business KPI •  Improved IT’s responsiveness to the business and ensured more effective resource allocation

Value Achieved

© 2015 Riverbed Technology. All rights reserved. 12 © 2015 Riverbed Technology. All rights reserved. 12

TAS Key Takeaways

Improved adoption means more value and better alignment with business outcomes

Business value analysis allows us to prove the value of our solutions

Improved adoption leads to greater customer satisfaction


Service Value Challenge Service Solution Service Outcomes

Optimization Assurance for Service (OAS) Overview

•  Optimization and performance of applications has degraded since the initial implementation

•  The deployment needs to be remediated to improve stability and performance

•  A business value analysis is needed to validate the original investment and/or prepare for trade-up

Standard •  SteelHead health check

assessment •  Remediation •  L1/L2 troubleshooting

guidelines •  Change management

guidelines •  Trade-up sizing analysis Enterprise •  Includes all activities from

the Standard package •  Business value analysis

•  Standard: Remediation of prioritized recommendations to optimize deployment and improve application acceleration

•  Enterprise: Standard package plus quantified business value analysis based on KPI improvements

•  Ensures apps are properly optimized to achieve business value

•  Enhances the performance and stability of SteelHead deployments

•  Prepares customers for SteelHead trade-up

•  Quantifies the business value of SteelHead for key applications


OAS Delivery Methodology

Current State Assessment/Data

Collection & Analysis

Prioritized Recommendations &

L1/L2 Troubleshooting

Guidelines

Trade-Up Sizing Analysis

Remediation & Change

Management Guidelines

Business Value Analysis

Standard

Enterprise


OAS Case Study:

Challenges •  Client reported lower-than-expected optimization levels from its SteelHead deployment •  No in-house resources or skills to address problems and manage SteelHeads moving forward •  No way of assessing SteelHead performance when changes were made to the infrastructure

Service Objectives

•  SteelHead health check – recommendations to improve SteelHead performance •  Remediation plan – implement RPS’ recommendations for corrective action •  Change control process plan – gather the right information in advance of changes to the

infrastructure to prevent future performance issues for applications and WAN optimization •  SteelCentral Controller redesign – further improve and simplify SteelHead management

•  Significant reduction in half-closed connections for key application traffic •  Enhanced user experiences for critical applications and protocols such as CIFS •  Increased data reduction and percentages of optimized traffic •  Eliminate similar performance issues while becoming better prepared for upcoming changes

Value Achieved

U.S.-based international financial services company


Key Takeaways

OAS is offered in two packages: Standard and Enterprise

OAS Standard offers prioritized recommendations and remediation; OAS Enterprise offers a business value analysis

OAS ensures applications are properly optimized to achieve business value


Service Value Business Issues Service Features Service Outcomes

•  Insufficient visibility into application performance trends over time

•  Reactive support model negatively affects business/EUE

•  Ability to analyze and report on trending data limited by lean staffing model and expertise

•  Expert configuration to ensure application visibility

•  Periodic production performance assessment and trends

•  Root cause analysis and remediation recommendations

•  Baseline application performance report

•  Performance trending for target applications

•  Detailed analysis of root causes and correlation to business impact

•  Recommendations for improvements

•  Reporting reflects business impacts

•  Proactive analysis of trends and performance problems before they become acute

•  Flexible assessment service (quarterly, biannually, or annually)

Application Analytics and Diagnostics Service (AADS) Overview


Performed quarterly, biannually, or annually

AADS Delivery Methodology

Design & Install Instrumentation

for Target Application

Collect and Validate Data

Baseline and Analyze

Performance Troubleshoot Root Causes

Trend Performance

Actionable Advice


AADS Key Takeaways

AADS is a proactive production application performance assessment completed on a recurring basis

Ideal for customers who need RPS but don’t have budget for a Resident Consultant

AADS creates a performance baseline for trending analysis and diagnostics


AADS Case Study:

Challenges

•  Users reported performance issues across the globe when using critical applications that track drug trials and help the client maintain FDA compliance

•  Confirm where performance degradation was occurring and get better visibility moving forward •  Tight application release windows make it even more difficult to track performance fluctuations

Service Objectives •  Quarterly assessments to identify areas of degraded or improved performance over time •  Monitor application KPIs and deliver recommendations to improve and optimize performance •  Provide trending data to identify impacts as changes are introduced to app infrastructure

•  Enhanced visibility minimizes impact of issues •  Trending data can be used in future development cycles to mitigate service disruptions •  Efficient use of resources for enhancing app performance based on target recommendations •  More mature processes for troubleshooting issues and understanding end-to-end performance

Value Achieved

Research-based pharmaceutical company


§ Visit www.riverbed.com/services-training/optimize.html

§ Contact [email protected]

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Thank You


expand the business value of riverbed solutions with new optimize services

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business value outcomes

measure business value

business value analysis

desired business outcomes

riverbed professional

maximum value

given technology

customers business challenges