expanding value to information security: 4.1 preview · 2.9 and 3.1 releases are currently...
TRANSCRIPT
Expanding Value to Information Security:
4.1 Preview September 3rd 2015
Customers Only Webinar
View the Replay on YouTube
Kurt J. Long Founder & CEO
FairWarning, Inc.
Chris Arnold VP of Product Management
FairWarning, Inc.
Brian Stone Manager, Customer Success
FairWarning, Inc.
Speakers
Agenda
• Expanding Customer Service & Service Level Monitoring
• Healthcare Threat Landscape
• FairWarning 4.1 Preview
Follow Kurt’s Blog for Latest News
www.FairWarning.com/Kurt-Long-blog
Verify issues have been resolved and work as
expected before closing service request
Verifying Resolution
Drive higher quality service by incorporating customer feedback into support handling
Customer Survey
Centralized documentation in service portal delivers
real-time status updates and notifications to customers
Managing Service Requests
Internal support team certified in Patient Privacy Monitoring to help resolve issues faster
Contacting Customer Service
Expanded Customer Service
Easier to access people who can help
Accurate and efficient first-time
resolution
Stay informed with proactive
communication
Share your feedback or satisfaction
CUSTOMER BENEFITS
Expanded Customer Community
• Easily access the Community from the application through Single Sign-On
• Manage support cases in one location, search for user guides, and connect with other customers
• Fastest way to get started or expand your expertise is through 50-week of Online training or register for upcoming events
• Contact [email protected] for early adopter
Service Level Monitoring Goals
• Quickly detect if customer deployments go offline
• Predict and proactively anticipate problems before impacting customers
• Continue to expand service level monitoring to improve solution availability
Service Level Monitoring Named Customer Success Manager Access to analysts who understand your business, design success roadmaps, maximize adoption, and coordinate training requests
Customer Success Manager
Effectiveness Reports Peer-to-peer benchmarks, monitoring trends, audit readiness and infrastructure planning, used together to ensure success
Delivered monthly by dedicated CSM and included in annual support
Usage Advisory training, 50-weeks of online training, Customer Community, advance usage and product webinars, Privacy Excellence Awards
Resources and training available in Customer Community
Health Check Monitoring Proactive System Monitoring designed to prevent issues and reduce risk of privacy and security monitoring interruptions
File delivery, file parsing, appends, analytic and backup monitoring
Network & Availability Quickly detect and resolve performance issues and outages, infrastructure monitoring
Host status, Cerner listener, CPU usage, disk usage, read-only
Expanding Service Level Monitoring
• Contacting the right people at the right time
• Automated and coordinating change controls for all customer deployments
• We need your helping identifying the key contacts for your organization
Healthcare Threat Landscape
ADVANCED THREAT DETECTION
ENTERPRISE SECURITY
• One-Click Data Visualization
• Statistical Trending
• User Benchmarks
• Alerting
• Information Security
• Advanced Privacy Analysts
• Seamless Integration
• Discover & Respond to APTs
• Coordinated Threat Prevention & Response
Over 300 Healthcare Apps
Forensic Investigations
Incident Management
Analytics & Alerts
Governance
Cloud-Based Architecture
Delegated Workflows
Deployments as large as 220K users
FAIRWARNING FOR SALESFORCE
• Salesforce Data Protection & Governance
• Easy & Fast Implementation
• Interpretable, Actionable Data
SALESFORCE LOGS PURCHASED SEPARATELY
AUDIT SOURCE
MANAGED PRIVACY SERVICES
• Consistent Team of Experts
• Reduced Workload
• Immediate Results • Culture of Privacy & Compliance
4.1 PLATFORM
The FairWarning® 4.1 Platform
• Data Visualization
• Statistical Analysis of User Behavior and Trending
• Coordinated Threat Detection
• Optimized Workflows and Ease of Use
• Centralized View of Policies
• Identity Intelligence
One Click Data Visualization
• One-click reporting
• Easy to read charts
• Multiple chart types
• Add to dashboards
Statistical Analysis of User Behavior and Trending
• Statistical Analysis of a user’s behavior relative to themselves
• Statistical Analysis of a user’s behavior relative to their peers
• Trending comparisons over time
Optimized Workflow and Ease of Use
• Delegated Investigation Management
• Automated assignment of Alerts
• Customized Views of Alerts
4.1 Platform Availability
• Technology is in production use with FairWarning Managed Privacy Service customers
• Meaningful Use re-certification in process and gating factor in official 4.1 release. All 2.9 and 3.1 releases are currently Meaningful Use certified
• For 3.1 customers, 4.1 is an automated upgrade with coordinated change control processes
• 4.1 specific training is required
• Broadly available early 2016
• Early Adopters Program available now, email [email protected]
FairWarning Ready® Enterprise Security
• Apply intuition and expertise to EHRs and cloud-based applications through powerful discovery tools
• Detect APTs earlier through the use of proven statistical trend analysis
• Empower contextual and efficient decisions for coordinated threat prevention and response
Managed Privacy Services
Monitoring over
211 Hospital
296,000 Employees
Governance & Compliance Reporting
Communication & Education
Analysis & Filtering
Optimization
Proactive Monitoring
Auditing & Investigation
Policy Review
FairWarning® for Salesforce Summary
• Protected Health Information PHI in Salesforce
• HIPAA requires user activity monitoring
• FairWarning addresses 20+ HIPAA protocol elements including user activity
• Protection against data theft
• EU Data Protection Act, UK Data Protection Act, PIPEDA
• PHI increasing target by Advanced Persistent Threats (APT)
Additional
• Data retention archival
• Fast to Deploy
• Easy to use for business people
• Mobile support
• Zero maintenance footprint
FairWarning® at Dreamforce
Booth: N1135 Salesforce Health Cloud for AppExchange Partners
Thursday, September 17 9:00 - 9:40
Westfield Mall, Century Theater 4
session info
Visit us for our next session:
Questions
Expanded Customer Service: [email protected]
4.1 Availability: [email protected]
FairWarning for Salesforce: [email protected]