experie nce with the u se of e-bikes / e-scooters · ecobike courier, genoa, italy 1x e-cargobike...

IEE project Contract N°: IEE/12/856/SI2.644759

Promoting the use of

of goods and passengers

EEXXPPEERRIIEE

EE--BBII


PRO-E-BIKE

Promoting the use of electric bicycles and scooters

of goods and passengers in the urban area

EENNCCEE WWIITTHH TTHHEE UU

IIKKEESS // EE--SSCCOOOOTTEE

CCOOMMMMOONN RREEPPOORRTT

WWPP 44,, DD..44..11..

Razvojna agencija Sinergija, M. Toplice, Slovenia

July 2015


and scooters for delivery

in the urban area

UUSSEE OOFF

EERRSS

Author: Razvojna agencija Sinergija,

M. Toplice, Slovenia

Pilot company: EROSKI,Ibiza, Spain

Pilot company: RETIREMENT HOME SV. FRANE,

Zadar, Croatia

Pilot company: EROSKI,

Pilot company: PUURLAND, Ibiza, Spain

RETIREMENT HOME SV. FRANE,

Pilot company: ECOBIKE COURIER,

Genoa, Italy

2

PUURLAND, Ibiza, Spain

Pilot company: ECOBIKE COURIER,

TABLE OF CONTENTS

1 INTRODUCTION OF PROJECT 2 INTENTION OF THE DOCUMENT 3 PRESENTATION OF FINDINGS BY COUNTRIES AND PILOT COMPANIES

3.1 EIHP, Croatia ................................3.2 ITENE, Spain ................................3.3 POLIEDRA, Italy ................................3.4 MOBYCON, Netherlands3.5 EAST SWEDEN ENERGY AGENCY, Sweden3.6 RAZVOJNA AGENCIJA SINERGIJA, Slovenia3.7 OCCAM, Portugal ................................3.8 IST, Portugal ................................

4 CONCLUSIONS: Identifications of positive and negative aspects.

5 CONCLUSIONS: Proposed Improvements 6 SUMMARY

TABLE OF CONTENTS

PROJECT PRO-E-BIKE

INTENTION OF THE DOCUMENT

PRESENTATION OF FINDINGS BY COUNTRIES AND PILOT COMPANIES

................................................................

...............................................................................................................................

MOBYCON, Netherlands ..................................................SWEDEN ENERGY AGENCY, Sweden..........................

RAZVOJNA AGENCIJA SINERGIJA, Slovenia ...................................................................................

................................................................

Identifications of positive and negative aspects

Proposed Improvements

3

4

5

PRESENTATION OF FINDINGS BY COUNTRIES AND PILOT COMPANIES

6

................................... 6

................................... 8 ............................... 9

.................. 10 .......................... 12

....................... 14 ............................ 16

.................................. 17

Identifications of positive and negative aspects

18

19

20

1 INTRODUCTION OF PROJECT PRO

The PRO-E-BIKE project promotes electric bicycles and electric scooters (common name “E–bikes”), for delivery of goods and passenger transport among private and public bodies in European urban areas. companies that deliver their products or services (eg. fast food, healthcare...) and public administration in various vehicles as an alternative to fossil fuel powered vehiclesto set a positive example in urban mobility.

Project objective

o replacement of conventionally fuelled vehicles bikes;

o E-bike market uptake; o development of policies that stimulate wider usage of E

transport .

Project activities

o testing and analysing Eo building understanding and raising

target groups; o organisation of info days in pilot cities for promotion of Eo creation of favourable coo setting up a platform for manufacturers, distributors and potential Eo extensive national and international disseminationo collaboration with other EU project with similar goals

Major outputs & expected results

o identification of best practice examples o increased investment in

for delivering goods and for services in 25 delivery companies or public administrations

o development of policies in cities regarding the incorporatio

o creation of an E-bike business simulation tool for companies and public bodies. This tool will enable potential users to estimate costsintroducing E- bikes intocompanies in project countries.

o creation of business models for Etransport and mixed transport)

The sole responsibility for the content of this publicat

reflect the opinion of the European Union. Neither the EASME

responsible for any use that may be made of the information contained therein

INTRODUCTION OF PROJECT PRO-E-BIKE

BIKE project promotes electric bicycles and electric scooters (common name bikes”), for delivery of goods and passenger transport among private and public

bodies in European urban areas. The main target groups are delivery companiesnies that deliver their products or services (eg. fast food, healthcare...) and

various pilot cities. By using these clean and energy efficient as an alternative to fossil fuel powered vehicles, pilot companies

urban mobility.

replacement of conventionally fuelled vehicles within target groups with

development of policies that stimulate wider usage of E-bikes in urban

testing and analysing E- bike technology (pilot projects); building understanding and raising confidence in E-bike technology

organisation of info days in pilot cities for promotion of E-bikes; creation of favourable conditions for market development; setting up a platform for manufacturers, distributors and potential Eextensive national and international dissemination; collaboration with other EU project with similar goals.

Major outputs & expected results

identification of best practice examples in and usage of electric bicycles and scooters (E

for delivering goods and for services in 25 delivery companies or public

development of policies in the form of action plans and strategies for 8 pilot incorporation of E-bikes into city transport strategies

bike business simulation tool for companies and public bodies. This tool will enable potential users to estimate costs and benefits

to their business. The tool will be presented to delivery companies in project countries. creation of business models for E-bikes (for transport of passengers, goods transport and mixed transport).

The sole responsibility for the content of this publication lies with the authors. It does not necessarily

European Union. Neither the EASME nor the European Commission are

use that may be made of the information contained therein

4

BIKE

BIKE project promotes electric bicycles and electric scooters (common name bikes”), for delivery of goods and passenger transport among private and public

t groups are delivery companies, nies that deliver their products or services (eg. fast food, healthcare...) and

clean and energy efficient pilot companies are expected

within target groups with E-

bikes in urban

bike technology among

setting up a platform for manufacturers, distributors and potential E-bike users;

and usage of electric bicycles and scooters (E-bikes) for delivering goods and for services in 25 delivery companies or public

form of action plans and strategies for 8 pilot city transport strategies

bike business simulation tool for companies and public bodies. and benefits of

their business. The tool will be presented to delivery

bikes (for transport of passengers, goods

t does not necessarily

nor the European Commission are

use that may be made of the information contained therein.

2 INTENTION OF THE DOCUMENT

This document contains useful information for successful longin the field of electro-mobility, specificallythe delivery of goods and people.

The key questions answered o What type of e-bike/eo What was the purpose of useo What where the main o What where the main o Will pilot company continue

The findings and conclusionsscooter to carry out their(potential future user of edisadvantages of using e-bikes.

INTENTION OF THE DOCUMENT

This document contains useful information for successful long-term implementation mobility, specifically regarding electric bicycles and scooters for

the delivery of goods and people.

answered by pilot companies in this documentbike/e-scooter have you tested?

the purpose of use of e-bike/e-scooter in pilot company?What where the main Advantages / Benefits of use? What where the main Disadvantages / Weaknesses? Will pilot company continue using e-bike/e-scooter in future?

The findings and conclusions of pilot companies that have tested theout their daily business activities are important for the

(potential future user of e-bike) as they highlight the advantages and bikes.

5

term implementation electric bicycles and scooters for

in this document:

scooter in pilot company?

tested the e-bike / e-for the reader

advantages and

3 PRESENTATION OF FINDINGS BY COUNTRIES AND PILOT COMPANIES

3.1 EIHP, Croatia

Pilot company Tested

e-vehicles

The purpose

of use

Advantages / Benefits Disadvantages / Weaknesses Continued use of e-bikes/e-scooters in pilot companies

CROATIAN POST, Zagreb, Croatia

1x e-bicycle 1x e-tricycle 1x e-scooter

Delivery all kinds of letters and packages

They were very satisfied with the use of e-bikes. E-scooters were OK, but because of the high price, future usage is not feasible.

Using e-bikes is financially infeasible, as e-bicycles cost 5.500 EUR. In order to use e-tricycle, a few changes will have to be made to the vehicle

The company was satisfied with the electric bicycles and intends to buy 180 new Krpan e-bicycles for further use (current fleet has 2300 scooters).

CITY EX, Zagreb, Croatia

2x e-bicycle 1x e-scooter

Delivery all kinds of letters and packages

Useful as a replacement or help in areas that cannot be covered using standard bicycles

Because of the lengthy daily route of postmen (80 km) and high price (5 500 EUR) the use of e-bicycles is infeasible

They decided not to continue to use e-bikes.

DHL, Zagreb, Croatia

2x e-bicycle 1x e-tricycle

Delivery all kinds of letters and small packages

They find the tested e-vehicles very useful for small distances (a few km per day) within town center.

E-bikes required a long time for staff reorganization.

They were satisfied and will continue to use the e-bicycles in future.

COMMUNAL INSPECTORS, Zadar, Croatia

1x e-bicycle 1x e-scooter

Carrying out inspections

Use for small distances (9 km per day) in town center

E-bicycles are not useful in winter. E-scooters were OK, but beacuse of their imited range (they are particulalry difficult to use in hilly areas) they are not suitable for all parts of town.

Because of the high price, they will not use e-scooters in future, but they will continue to use e-bicycles.

TABACCO SHOP, Zadar, Croatia

1x e-bicycle Delivery of food, drinks, tobacco products to clients to home with ebicycle.

RETIREMENT HOME SV. FRANE, Zadar, Croatia

1x e-tricycle Delivery of food for the clients who live all around city Zadar.

SOCIAL CARE SERVICE, Lipik, Croatia

1x e-bicycle Social care service

UTILITY COMPANY FOR WASTE COLLECTION, Zadar, Croatia

e-bicycle Waste collection

EIHP, Zagreb, Croatia

1x e-bicycle EIHP is a research company. Company employees use e-instead of company cars to attend meetings and carry out tasksZagreb

Delivery of food, drinks, tobacco products to

with e-

Delivery of tobacco products with e-bicycle was successful

No weaknesses identified.

f food for the all

around city Zadar.

They were very satisfied with use of e-tricycle.

No weaknesses identified.

Social care service Satisfied with use of e-bicycle. It is also in line with the new policy to make the city a green city.

E-bicycle could not be used in winterbecause of poor conditions

Satisfied with use of e-bicycle. No weaknesses identified.

research Company

-bikes instead of company cars to attend meetings

tasks in

Useful for travel in city centre, good image and example for other non-delivery companies

Due to cold weather, e-bikes used in winter time. Throughout the rest of the year they were used almost every day.

7

They are very satisfied with e- bicycles and will continue to use them in future.

They will continue to use e-tricycles. Nurses visiting clients in the city will start using e-bikes.

used in winter They will continue to use e-bicycles and buy a few more.

They are satisfied and will continue to use e-bicycles.

bikes were not Throughout the

used almost

They will continue to use e-bicycles

3.2 ITENE, Spain

Pilot

company

Tested

e-vehicles

The purpose

of use

ENCICLE, Valencia, Spain

1x e-cargo tricycle

Deliveries from e-commerce with the company E-makers in Valencia, as main client.

EROSKI, Ibiza, Spain

1x e-cargo tricycle

Delivery of various goodsand merchandise

SD LOGISTICA, Valencia, Spain

1x e-cargo tricycle

Company makes home deliveries from the Mercado-central of Valencia.

The purpose Advantages / benefits Disadvantages /

weaknesses

with the makers in

Valencia, as main client.

� Low Maintenance: 1,5 hours per month � Importance of driving style for battery autonomy � Better access and no time-slot restrictions � More efficient and faster delivery compared to vans � Company image: good feedback from clients

Delivery of various goods

home the

central of

8

Continued use

of e-bikes/e-scooters

in pilot companies

After the pilot trial, the feedback from the company was very positive. They decided to buy the e-cargo tricycle. They decided to keep using the e-cargo tricycle without funding for at least another six months. They decided to keep using the e-cargo tricycle without funding for at least another six months.

3.3 POLIEDRA, Italy

Pilot

company

Tested

e-vehicles

The purpose

of use

TNT GLOBAL EXPRES, Genoa, Italy

1x e-scooter

Delivery of letters and small parcels in the city of Genoa.

The eandfuel costspromoting and giving visibility to the company.

ECOBIKE COURIER, Genoa, Italy

1x e-cargobike

Delivery of parcels and bulky boxes

The egiving visibility to the company.market enlargement has been completly achieved.

GRAFICA KC, Genoa, Italy

1x e-cargobike

Delivery of printed materials to their customers

The traditional van has been almost completely replaced with eperfect for promoting with the mission of the company of being an ecological print shop.

GLS, Milan, Italy

4-6x e-bicycle

Delivery of letters and small parcels

POLIEDRA, Italy

Advantages / benefits Disadvantages /

weaknesses

The e-scooter performances were really good and the driver saved around 25 € per week on fuel costs. The e-scooter is perfect for promoting and giving visibility to the company.

Numerous malfunctions

The e-cargobike is perfect for promoting and giving visibility to the company. The goal of market enlargement has been completly achieved.

No weakness

The traditional van has been almost completely replaced with e-cargobike.The e-cargobike is perfect for promoting company and fits well with the mission of the company of being an ecological print shop.

When it is raining, it is not easy to drive a fully loaded e-cargobike downhill.

Considering fuel/electricity costs, maintenance cost, insurance and salary for drivers, the results have showed that the average cost for each delivery made by e-bike is around 25% lower than for those made by van. E-bikes have been faster, more effective and less polluting, providing benefits for both citizens and delivery companies. Furthermore e-bike usage improved the image of the company. The 4-6 e-bikes completely replaced the two traditional vans

A new node (the ebikes warehouse) needs to be added in the logistic chain. Some additional logisticsissues also need to be taken into account.

9

Disadvantages /

Continued use


in pilot companies

The company will not use the e-scooter in future.

The e-cargobike is still in use. The company also bought an e-van in order to make deliveries outside the city of Genoa.

raining,

drive a fully loaded

The company will continue using e-cargobike for deliveries.

new node (the e-bikes warehouse) needs to be added

s to

The company is still using e-bicycles for the delivery. E-bikes have been so effective that the companied decided to start up a platform completely dedicated to fully electric vehicles (12 e-vans and 6 e-bikes).

3.4 MOBYCON, Netherlands

Pilot

company

Tested

e-

vehicles

The purpose

of use

DHL, Almere and Utrecht,

Netherlands

2x e-cargobike

Delivery of goods in small packages (max. shoe box size).

Reduction of emissions, cost savings, efficiency and productivity of logistics processes, quality of service, company image improvement, low energy consumption, low regulation and easy access to any locatio

MARLEEN-KOOKT, Amsterdam, Netherlands

2x e-cargobike

Delivery of meals to their local clients.

Speed, efficiency, sustainability, etc.The company considers the usage of ECargobikes as financially worthdueurban areas and the bikes create.

PUURLAND, Arnhem, Netherlands

1x e-cargobike

Delivery of meals to their local clients.

Efficientemissions caused by the scomfort for the rider, corporate sResponsibility enhancement for the company. The owner of the business pointed out the huge publicity spinand the large media thanks to his ean (electric) car, thebusiness says an etimes more delivery (regardless workforce) since an emore or less 4 times less expensive than a (electric) car and maintenance requires much less effort

MOBYCON, Netherlands


weaknesses

eduction of emissions, cost savings, efficiency and productivity of logistics processes, quality of service, company image improvement, low energy consumption, low regulation and easy access to any location.

Malfunctions with batteries. It is extemely important to havreliable supplier with good follow-up maintenance and repair services.

peed, efficiency, sustainability, etc. The company considers the usage of E-Cargobikes as financially worthwhile due to the flexibility the bikes offer in urban areas and the good publicity the bikes create.

Maintenance, limited range, etc. The mechanic came across technical malfunctions, punctures, broken gears or engine issues after 2 years of usage. Limited loading capacity is also a problem

Efficient transport in urban areas, low emissions caused by the service, comfort for the rider, corporate social Responsibility enhancement for the company. The owner of the business pointed out the huge publicity spin-off and the large media attention he got thanks to his e-cargobike. Compared to

(electric) car, the owner of the business says an e-cargobike allows 4 times more delivery (regardless of workforce) since an e-cargobike is more or less 4 times less expensive than a (electric) car and maintenance requires much less effort

Bad weather conditions are a barrier to the use of bicycle delivery. Small technical issues occurred especially with the engine. The bicycle producer needed to be replaced it 2 times.

10

Continued use


in pilot companies

. It have a

The company is satisfied with e-cargobikes and is willing to make some further tests. They plan to overcome new challenges with a four-wheel e-bike and envision to test the delivery of heavier goods and to cover longer distances.

aintenance, limited range, The mechanic came across

engine issues after 2 years of Limited loading capacity

The company is satisfied with e-cargobikes and plans to buy more e-bikes.

weather conditions are a

delivery. Small technical issues occurred especially with the engine. The bicycle producer

The owner of company refused to consider delivering his meals on anything other than an e-cargobike. In case of company growth, he will consider getting a new e-cargobike.

BSO STRUIN, Nijmegen, Netherlands

2x e-cargobikes

e-cargobikes used for

transport of children

SUBWAY, Heerhugo-waard, Netherlands

1x e-bicycle, 1x e-scooter

Delivery of sandwiches

Sustainability, speed, image, etc. Technical malfunctions, limited range

Reduced emission, increased CSR, increased service quality, flexibility and accessibility. Couriers are as positive as the manager about the use of e-modes. The e-bike and the e-scooter provide different services according to distances needing to be covered and the size of the order per journey. The 2 modes complement each other and help run logistics in a smooth and comprehensive way.

Some technical problems (battery life decreasing quickly) have been encountered with the e-scooter. The manufacturer had considerable difficulty solving them.

11

echnical malfunctions, limited Struin is definitely willing to keep transporting children on e-bikes

Some technical problems (battery life decreasing quickly) have been encountered with

had considerable

The company will continue to use the e-bike and the e-scooter.

3.5 EAST SWEDEN ENERGY AGENCY, Sweden

Pilot

company

Tested

e-

vehicles

The purpose

of use

HOME CARE SERVICE ATVIDA-BERG, Atvidaberg, Sweden

4x e-bicycle

The company providescare service for elderly and disabled people still living at home, which is equal to delivery of service (cleaning, clothing, purchase, personal care, food distribution, etc.

HOME CARE SERVICE YDRE, Ydre, Sweden

4x e-bicycle


HOME CARE SERVICE KINDA, Kindra, Sweden

4x e-bicycle


EAST SWEDEN ENERGY AGENCY, Sweden


weaknesses

s home care service for elderly and disabled people still living at home, which is equal to delivery of service (cleaning, clothing, purchase, personal care, food distribution, etc.

The e-bikes have become a natural mode of transport for shorter distances

Flat tires, broken pedals, lack of will to use e-bikes during winter time, etc.



Flat tires, inability to use e-bikes during winter time, etc.



Flat tires, inability to use e-bikes during winter time,etc.

12

Continued use


in pilot companies

lat tires, broken pedals, bikes

The organisation decided to buy the bikes after the testing period. They will continue to use the e-bikes from the project in their daily work.

use The organisation decided to buy the bikes after the testing period.They will continue to use the e-bikes from the project in their daily work.

use The organisation decided to buy the bikes after the testing period.They will continue using the e-bikes fro the project in their daily work.

HOME CARE SERVICE MOTALA, Motala, Sweden

4x e-bicycle

The company providehome care service for elderly and disabled people still living at home, which is equal to delivery of service (cleaning, clothing, purchase, personal care, food distribution, etc.

HOME CARE SERVICE IALERIS, Ialeris, Sweden

4x e-bicycle The company providehome care service for elderly and disabled people still living at home, which is equal to delivery of service (cleaning, clothing, purchase, personal care, food distribution, etc.

The company provides home care service for elderly and disabled people still living at home, which is equal to

(cleaning, clothing, purchase, personal care, food distribution, etc.

The e-bikes have become a natural way of transport for shorter distances

Flat tires, inability to use e-bikes during winter time,etc.

The company provides home care service for elderly and disabled people still living at home, which is equal to

(cleaning, clothing, purchase, personal care, food distribution, etc.

The e-bikes have become a natural way of transport for shorter distances

Problems with documentation of the use of the e-bikes, even though we prepared a special easy-to-use sheet for the employees to fill in every time they used an e-bike.

13

use The organisation decided to buy the bikes after the testing period. They will continue using the e-bikes fro the project in their daily work.

documentation of the use

use sheet

The organisation decided to buy the bikes after the testing period.They will continue using the e-bikes fro the project in their daily work.

3.6 RAZVOJNA AGENCIJA SINERGIJA, Slovenia

Pilot

company

Tested

e-

vehicles

The purpose

of use

POŠTA SLOVENIJE, Maribor, Slovenia

1x e-bicycle

Delivery of all kind of letterSlovenian Post (Pošta Slovenije) is the largest company in SloveniaThe company provides high competitive and reliable postal and logistics services.

ČISTA NARAVA, Tešanovci, Slovenia

1x e-bicycle

Keeping the environment clean, maintenance of public areas, maintenance of public cemeteries, etc.The Čista Narava company can only use e- bikes for certain activities (e.g. picking up litter from bicycle paths, arranging patches at regional roads, registering the quantity of used water on a specific area) that are not very profitableand thus justify the purchase of an e- bike.

BISTRA 1x e- Transporting lunch, food

RAZVOJNA AGENCIJA SINERGIJA, Slovenia

The purpose Advantages / benefits Disadvantages / weaknesses

Delivery of all kind of letters. Slovenian Post (Pošta Slovenije) is the largest company in Slovenia.

provides high quality, competitive and reliable postal and

Fuel cost savings and logistical advantages such as stability, endurance, customers are satisfied in the morning because delivery is quiet and unobtrusive compared to other vehicles

Price of e-bikes is quite high, Maintenance costs are moderate, except malfunctions related tofailure or battery replacement, which account for a large proportion of the cost. In very cold battery discharges

Keeping the environment clean, maintenance of public areas, maintenance of public cemeteries,

The Čista Narava company can for certain

activities (e.g. picking up litter from bicycle paths, arranging patches at regional roads, registering the quantity of used water on a specific

profitable purchase of an

E- bike is an adaptable vehicle, mainly for short distances. It is easy to manage and the trailer that is attached to the e-bike allows it to transport larger quantities.

The bike was not used in case of bad weather, eg.are not well-suited to covering large distances

E- bicycles were used for 5- The e-bike was not used in bad weather

14

Disadvantages / weaknesses Continued use

of e-bikes/e-

scooters

in pilot

companies

bikes is quite high, costs are

moderate, except for malfunctions related to engine failure or battery replacement, which account for a large proportion of the maintenance

very cold weather, the discharges faster

They will continue to use e-bicycle in the future.

The bike was not used in case of eg.rain. E-bikes

suited to covering large distances

They decided not to continue using e-bicycles

bike was not used in bad weather, They decided

HIŠA Martjanci, Slovenia

bicycle and other household needs.

T-LOTUS, Slovenia

1x e-bicycle

The company use e-bikes mostly for the transfer of paint and varnishes to their customers in 5 km radium.

KRATOCHWILL Murska Sobota, Slovenia

1x e-bicycle

Delivery of pizzas, lunches and brunches around the local area of Murska Sobota

BIROPRODAJA, Murska Sobota, Slovenia

1x e-bicycle

Delivery of office material

3LAN, Murska Sobota, Slovenia

1x e-bicycle

For the transport in the city and for the delivery of repaired computers, printers and other equipment

SENPO, Ljutomer, Slovenia

1x e-bicycle

Transport of certain parts of furniture and measuring of kitchens nearby.

kilometer journeys and quick and safe trips to the store. The e-bike is equipped with two bags. This was a big help in increasing the amount transported

e.g. rain and snow, which is very common from September onwards

Very useful for short distances. Easily measurable savings. Especially in the hilly part of Prlekija, e-bikes are a very attractive option.

Weather conditions disturbed the testing period.

Fuel cost savings The restaurant is located about 2 km from the centre of the town, which is enough distance for the food to get cold. Some orders had to be rearrangedcompany had to decide which orders to take by car or by e- bike.

In case of rain they did not usebecause the office material was not entirely safe. Travel via e- bike takes much morthan traveling by car.

E- bikes were very useful when used for transport in the city and for the delivery of repaired computers, printers and other equipment

The company often has to organise journeys that are longer than 60 km, so they couldnot use e-bikes. They also didn't use in cases of bad weather, mainly because the computer equipment would be damaged.

E-bicycle was an excellent tool for transporting small things, but not bigger items

Bigger parts of furniture were not transported with e- bikes and in case of bad weather, the bike was not used.

15

is very common not to use e-bicycle in future.

eather conditions disturbed the testing They decided not to use e-bicycle in future.

The restaurant is located about 2 km from the centre of the town, which is a big

for the food to get cold. orders had to be rearranged. The

which orders to

They decided not to use e-bicycle in future.

did not use e-bikes, because the office material was not entirely

takes much more time


often has to organise journeys longer than 60 km, so they could

. They also didn't use e-bikes of bad weather, mainly because the

would be damaged.


Bigger parts of furniture were not bikes and in case of bad

weather, the bike was not used.


3.7 OCCAM, Portugal

Pilot

company

Tested e-

vehicles

The purpose

of use

CAMARA MUNICIPALITY OF TORRES VEDRAS, Torres Vedras, Portugal

2 x e-bicycle

1 e-bike was used by one employee to delivery internal mail/documents to the local schools every day: 1 e-bike was placed in a pool system, to be used by the employees in travel for local meetings, services, etc.

SMAS, Torres Vedras, Portugal

1 x e-scooter

The e-scooter was used to perform some of the counter readings of water distributed in the county, thus avoiding the use of a conventional car or normal scooter on some of the routes.

OCCAM, Portugal

Advantages / benefits Disadvantages / weaknesses

bike was used by

bike was placed in a pool system, to

The e-bike used in the pool system presented as a positive experience. The e-bike contributed to the emission and energy consumption reduction in the municipality, addressed social responsibility aspects and contributed to the increase of the municipality productivity and process efficiency.

It is difficult to motivate the employees to use it instead of the car. There were a few technical problemcharged but not being used, the battery shuts off and the e-bike does not work, making it necessary to call maintenance. The weather conditions were also a barrier use of e-bikes.

some of the counter

county, thus avoiding

The e-scooter was a good solution for shorter distances. It also contributed to the emission and energy consumption reduction in the company, while addressing the issue of social responsibility

In general the experience was not very positive. The e-scooter was used on urban routes where the distances were smaller. However insituations, the driver had to take the ewith him along the street, starting and stopping for very short distances. This caused the battery to loose its autonomy very fast, forcingreturn to the services on foot, since he couldcharge the battery anywhere elsenegative factor is that due to the batteries, the e-scooter is heavier than a regular scooter.

16

Disadvantages / weaknesses Continued use

of e-bikes/e-

scooters

in pilot

companies

difficult to motivate the employees to use it

technical problems, e.g., when the battery shuts off

making it

were also a barrier to the

E-bikes will be used in future as the municipality has a bike rental system in the city.

perience was not very positive. urban routes where the

However in many situations, the driver had to take the e-scooter with him along the street, starting and stopping for very short distances. This caused the battery to

forcing the driver to , since he could not

the battery anywhere else. Another ue to the weight of the

scooter is heavier than a regular

They decided not to use e-scooter in the future.

3.8 IST, Portugal

Pilot

company

Tested

e-vehicles

The purpose

of use

CAMISOLA AMARELA, Lisbon, Portugal

1x e-cargobike 1x e-scooter

E-cargobikes were used in cycle logistics and escooters were useddeliveries to the outskirts of the city

MARUJO RESTAURANT, Oporto, Portugal

1x e-scooter Delivery of meals at home

IST, Portugal

The purpose Advantages / benefits Disadvantages /

weaknesses

used and e-

s were used for

outskirts of the city

The introduction of an e-scooter allowed the company to: - replace some services by bike, running longer distances in a shorter time; - increase their services while respecting the initial concept (ecologic deliveries). Regarding the e-cargo-bike, the experience has been very positive. The electric support of the cargo bike provides more efficient deliveries, reliability and confort.

Initially, the e-scooter was used in deliveries to the outskirts of Lisbon. However, the low autonomy of the battery along with high recharge periods was not feasible. The main disadvantages were high recharge time (3 to 6 hours), high purchase cost, and few safe parking spots in the city.

at The introduction of an e-scooter improved the image of the restaurant. Moreover, with the introduction of an e-scooter they started a new service of home deliveries to their regular customers.

Since the pilot started less than 1 month ago, there is no weaknesses to report yet.

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Continued use


in pilot companies

in deliveries to

autonomy of the battery along with high recharge periods was not feasible.

main disadvantages were high recharge time

safe parking spots in the

They will continue to use e-cargo-bike in the future.

tarted less than 1 month ago, there is

They will continue to use e-scooter in the future.

4 CONCLUSIONS : Identifications of positive and negative aspects

EXPERIENCE WITH THE USE OF E-BIKES/E-SCOOTERS

POSITIVE ASPECTS (ADVANTAGES/OPPORTUNITIES) NEGATIVE ASPECTS

(CHANLLENGES/BARRIERS)

o Bigger visibility of the pilot company and their products/services among

customers in the local environment o Corporate Social Responsibility enhancement for the company o Cost savings o Easy access to any location in urban areas o Efficiency and productivity of logistics processes o Emission reduction o Good feedback from clients – company image improvement o Green image o Increased service quality, flexibility and accessibility o Less polluting than cars o Low energy consumption o Low maintenance o More efficient and faster delivery compared to vans in the city center

o Offering a new service to customers - increasing the competitiveness and attractiveness of the existing offer

o Promotion of company - great way to achieve market enlargement

o Sustainability

o Lack of adequate charging stations

o Limited use because of limited range which decreases in hilly areas – not suitable for every part of the urban/rural area

o Negative attitude of employees towards the use of e-bikes/e-scooters

o Technical problems, malfunctions (e.g. batteries, flat tires, broken pedals, etc.)

o The low autonomy and long period of battery recharge that do not allow deliveries in the outskirts of the city or over longer distances in rural area

o Weather conditions (bad conditions in using in winter time)

o Weight of e-bike/e-scooter

5 CONCLUSIONS : Proposed Improvements

EXPERIENCE WITH THE U

o Manufacturers should provide o Purchase cost of the e-bike o One pilot company recommends more subsidies for eo E-bike is too heavy and requires some time for adapto Local authorities can speed up adoption of E

transport to work. o It would be good to modify the e

container to keep food warm. o Refrigeration should also be available o The bike could be redesigned

CONCLUSIONS : Proposed Improvements

XPERIENCE WITH THE USE OF E-BIKES/E-SCOOTERS

PROPOSED IMPROVEMENTS :

anufacturers should provide a second battery in case of rapid discharge. bike is considered too high compared to the cost of a regular scooter.

ecommends more subsidies for e-bike purchase. avy and requires some time for adaptation by users.

Local authorities can speed up adoption of E-bikes by providing subsidies for employment for daily

It would be good to modify the e-bike for the transportation of food and to equip it with a thermo to keep food warm.

should also be available The bike could be redesigned to transport bigger items of furniture

19

SCOOTERS

o the cost of a regular scooter.

subsidies for employment for daily

bike for the transportation of food and to equip it with a thermo

6 SUMMARY

The use of e-bikes and e-scooters by pilot companies has, in most cases, elicited a positive response, as evidenced by the results. Because of the numerous benefits, the majority of the pilot companies have decided to continue using e-bikes / e-scooters in the future. The electric vehicles tested by pilot companies were:

o e-bicycles (in most cases), o e-tricycles o e-scooters o e-cargobikes.

The type of electric vehicle(s) tested was chosen based on the activities, enterprises or services done by the various companies. In most cases, the pilot companies were involved in the delivery of various goods, letters and small packages, food, tobacco products, office materials, and specific services (home care services for elderly and disabled people living at home). The pilot companies have identified and recognized the advantages and benefits of using e-bikes and e-scooters for their companies, their business, their customers and for the environment in which they carry out their business. According to the various companies, the key benefits/advantages were:

o cost savings, o better quality of provided services, o good feedback from clients, o promotion of pilot company.

Out of the 38 participating pilot companies testing e-bikes and e-scooters as a means to carry out daily deliveries (materials, food and other services), 27 companies (71%) decided to continue using e-bikes and e-scooters in the future. 11 companies (29%) decided not to continue using e-bikes/e-scooters.


The sole responsibility for the content of this publication lies with the authors.

necessarily reflect the opinion of the

Commission are responsible for any


responsibility for the content of this publication lies with the authors.

the opinion of the European Union. Neither the EASME nor the European

Commission are responsible for any use that may be made of the information conta

21


responsibility for the content of this publication lies with the authors. It does not

nor the European

use that may be made of the information contained therein.

experie nce with the u se of e-bikes / e-scooters · ecobike courier, genoa, italy 1x e-cargobike...

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