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Presents iFIX © Copyright 2016 STUPA IT Ltd. All Rights Reserved.

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PresentsiFIX

© Copyright 2016 STUPA IT Ltd. All Rights Reserved.

iFIX– Next Generation Enterprise Service

Management Tool,

Innovative & Disruptive Thought through,

enabled by IoT, RPA & AI

Note: IoT- Internet of Things; AI – Artificial Intelligence; RPA – Robotic Process Automation

iFIX Tool Demo at a Glance

iFIX At A Glance: Xperience Dashboard – Org Service Health at Finger Tips Any Time

iFIX At A Glance: 10 Modules Brings in End2End Integrated Service Mgmt

1. UXM (User Experience Manager)

2. DSE (Digital Service Exchange) 3. DSD (Digital Service Desk)4. RTS (Real Time Solution)

5. ACM (Agile Change & Release Manager)

10. SMA (Service MgmtAnalytics)

8. IVG (Innovation & Value Generator)

7. TKM (Transition & Knowledge Manager)

6. ECM (Escalation Manager)9. DOCU+ (Document

Manager)

Service Management: Taking a Paradigm Shift in Digital Era

Integrated Service Management Value ChainWhat the customer wants?

Monitor Health, Capture Reqmnts

Automatically1 Insights, Triaging, Self-Service2

Right Expert, On-time,

Transparency3Real-time

Service Analytics4

• Absence of Self help reducing employee productivity • Several manual intervention on the real version of SLA• Limited Service Analytics

• Lack of automation in service management• Fragmented service thru’ multiple applications• Absence of built-in best practice

Multiple hops leading to

multiplicity of issues

What is prevalent?

Note: IoT- Internet of Things; AI – Artificial Intelligence; RPA – Robotic Process Automation

Emerging Gaps in Service Mgmt:

• Outcome-centric, Cloud based, mobile-enabled solution

• Automatic fault detection to resolution (Zero touch resolution)

• Persona driven, 24x7 Web & App productivity (Zero downtime)

• Tool-driven Ideation & Innovation culture

• Collaboration framework for Process Knowledge enhancement

• Speed-boat like change delivery

• Fully automated service analytics (Descriptive, Predictive, Prescriptive)

Emerging Gaps in Service Management

ProcessAutomation

Automated Service

Management

AutomatedAnalytics

Do It Yourself

iFIX bridges the gap

iFIX

iFIX is a cloud based next generation Service Management Tool based on IoT, RPA & AI principle

IoT Gateway

UXM(User Experience

Manager)

DSD(Digital Service

Desk)

DSE(Digital Service

Exchange)

RTS(Real Time Solutions)

Do It Yourself

SMA(Service Mgmt. Analytics)

iFIX

Differentiators

Traditional

IT Service Mgmt.+ =

DOCU+ ECM

RPA Agent Collaborative Platform AI based Soln

BIG DATA Engine

AI based Analytics• Descriptive• Predictive• Prescriptive

iFIX: How it works?

Note: IoT- Internet of Things; AI – Artificial Intelligence; RPA – Robotic Process Automation; SaaS- Software as a Service, *upcoming module

iFIX

(Document Manager) (Escalations Manager)

TKM*

(Transition & Knowledge Manager)

IVG*

(Innovation & Value Generator)

ACM

(Agile Change Manager)

iFIX: Value Proposition

Lowest TCO Happy Employee

Higher C-SAT

No License Fee Better UI, IoT, AI, RPA Technology

No Infra; No Implm. Cost

Industry Best Practice

iFIX is committed to drive business outcome through superior service mgmt experience

SuperiorOutcome

iFIX: Deployment Approach

• Capture service requirements through workshop • Configure iFIX• Migrate existing ticketing data• End User/ Super User/ Resolver Group training• Unlimited User Ids

• Access through mobile • Get alerts & e-mails on ticket status• Chat with Expert• Tag your recognition in social media• Alarms for High Priority Incidents

• Use industry standard SLA• Refer 1 Mn+ Appln error (SAP, Oracle, M/Soft, SFDC, Pega,.)• Monitor progress thru’ SLA Meter• Do-It-Yourself using Real Time Solution (RTS) from Day #1• Escalate thru’ iFIX

1 Week to Go-LiveReady for use/

Ready to migrate

Mobile & Social Enabled

from Day #1

Industry Best Practice

As a reference model

Addressable Areas iFIX ApproachBenefits Domain

• Cost Savings

• Productivity

• Efficiency

• Contract Governance

• No License Fee - Available for unlimited user – mass adoption of IT

• No infrastructure cost, No implementation cost

• Outcome based Pricing Model -Guaranteed TCO reduction of >30%

Commerce Strength

• Process best practice• KPI & SLA best practice• Analytics best practice

Industry BestPractice Built-In

Technical Stability & Scalability

• Robust Technology – IoT, AI & RPA based f/w

• Cloud based SaaS Model• Social & Mobile enabled• On-Demand availability

• Scalable architecture & infrastructure• No operational challenge to the customer• Social collaboration features • Mobile use on the go – Alerts , Alarms &

execution

• >10% productivity gain/ Year • >30% improvement in resolver

group efficiency• Better contract negotiation with

service providers

• 1 million+ error types coverage in all major applications

• Real time Solution with Do-It-Yourself• Integrated Document Mgmt & Escalation

Mgmt• Better people mgmt – hedge for attrition

& capability development

• IoT, Automation, Intelligence based execution – Zero Defect

• 100+ Man-Years of experience built into the tool

• AI driven descriptive, prescriptive & predictive analytics Dashboards

• ITIL compliant, 100% service management process coverage

• Deploy & Adoption in 1 week• Better User Interface – No training

required• Stable tech platform (Open Source)

with IoT, AI & RPA framework to drive efficiency

iFIX: Benefits Explanation

Business Scenario

Demo Thru’ iFIX

Business Scenario for iFIX Demo

Scenario #1: User Experience Manager (UXM)

Experience DashboardService Health Monitoring (App/Device)

Hot-Warm-Cool (HWC) Zone of Your Business

User Experience Dashboard• Web Health• App Health• Device Health• Automated Prescription for

Incidents/ Problems/ Service Request

Cloud Server AI based Analytics Engine

How IoT & AI Resolves Industry Challenge thru’ iFIX?

Note: IoT- Internet of Things; AI – Artificial Intelligence

Any Consumer Application

Any Business Application

Any Product with connectivity

IoT Gateway

Incidents Problems Serv Reqst

Business Scenario for iFIX Demo

UXM (User

Experience Manager)

Business Users

Business Owners/

Super Users

L2 Service Provider

Team (Int/ext)

L3 Service Provider

Team (Int/ Ext)

L4 Service Provider

(S/W Vendor)

iFIX

DSD

DSE

Ticket Flow F/w Movement Responses/ Collaboration/ Resolution

Scenario #2

Business Scenario for iFIX Demo

UXM (User

Experience Manager)

Business Users

Business Owners/

Super Users

L2 Service Provider

Team (Int/ext)

L3 Service Provider

Team (Int/ Ext)

L4 Service Provider

(S/W Vendor)

iFIX

DSD

DSE

Ticket Flow F/w Movement Responses/ Collaboration/ Resolution

Scenario #3

Business Scenario for iFIX Demo

UXM (User

Experience Manager)

Business Users

Business Owners/

Super Users

L2 Service Provider

Team (Int/ext)

L3 Service Provider

Team (Int/ Ext)

L4 Service Provider

(S/W Vendor)

iFIX

DSD

DSE

Ticket Flow F/w Movement Responses/ Collaboration/ Resolution

Scenario #4

Business Scenario for iFIX Demo

UXM (User

Experience Manager)

Business Users

Business Owners/

Super Users

L2 Service Provider

Team (Int/ext)

L3 Service Provider

Team (Int/ Ext)

L4 Service Provider

(S/W Vendor)

iFIX

DSD

DSE

Ticket Flow F/w Movement Responses/ Collaboration/ Resolution

Scenario #5