experience. outcomes. excellence....workplace risk capabilities. experience. outcomes. excellence. 2...

Workplace Risk Capabilities.

EXPERIENCE.OUTCOMES.EXCELLENCE.

WILLIS WORKPLACE RISK PRACTICE

OUR CAPABILITIES

Workplace Risk Capabilities. Experience. Outcomes. Excellence. 1

FINDING BETTER WAYSAvoid? Control? Retain? Transfer? How you manage the risks confronting your business has a critical effect on your overall performance, reputation and stakeholder value.

Willis brings together market leading professional expertise and a determined, innovative approach to deliver cutting edge risk and insurance solutions. We are the only professional services organisation to integrate insurance broking and risk consulting services across Operational Risk, Boardroom Risk and People Risks.

We continually challenge the status quo, helping our clients to find better ways to assess and treat risks, ultimately driving down the cost of insurance and protecting stakeholder value.


WHAT WE DO

The Willis Workplace Risk Practice is the leading provider of strategic Workplace Risk services to Australia’s Top 500 companies.

We specialise in three core areas of Workplace Risk including:

§ Workers’ Compensation Insurance § Self Insurance (including Comcare)§ Safety

All of our services are directed toward achieving beneficial results for our Clients across three broad areas:

§ Protecting the Corporation and its Executives§ Achieving sustained Financial advantages§ Streamlining the administration of Risk and Insurance

OUR CORE VALUES

§ Our strategies, structures, professional development and recognition programs are built upon:– Passionate focus on Client needs– Professional rigour. Technical excellence.– Fearless advice

“For most companies, Workers’ Compensation is

a significant operating expense. However it is also

variable and manageable.

Our Workplace Risk Practice is dedicated to assisting

businesses to minimise their Total Cost of Workplace Risk,

both short-term and long-term.

We work with your existing resources to deliver

measurable results.”

Peter MaddenExecutive Director

Workplace Risk Practice


WHY FOCUS ON WORKPLACE RISK

There are a number of Workplace Risks in your organisation that Willis can assist in identifying and managing. These include:

THREATSWorkplace Risk exposes your organisation to:

§ Significant and Compulsory Financial Cost (Workers’ Compensation)§ Onerous liabilities upon your Corporation and Executives (e.g. Industrial Manslaughter)§ Significant Industrial Relations Challenges including instances of unions utilising Safety Legislation as a

major negotiating lever.

OPPORTUNITIESConversely, Workplace Risk provides your organisation with the opportunity to:

§ Greatly reduce a major core organisation expense§ Work with your employees toward an important mutual objective (i.e. Safety)§ Directly influence your corporate culture and the well-being of employees§ Achieve sustained performance improvement – a competitive advantage

RELATIONSHIPS & EXPERIENCEAs a dedicated Workplace Risk team, we are 100% focused on understanding the legislative framework and future direction of each of the workers’ compensation schemes across Australia. This ensures we can provide our clients with the best advice in relation to workers’ compensation insurance options available.

Based on this commitment, relationships with relevant Federal and State Authorities and Insurers/Agents are imperative and have been established with:

§ Commonwealth Authorities (Comcare)§ State based Workers’ Compensation Authorities throughout

Australia (WorkCover)§ All Insurers and Agents throughout Australia in our role as an

insurance broker


UNDERSTAND YOUR POSITION

“Performance Assessment” involves an appraisal of your organisation’s current Workplace Risk status, including identifying imminent Opportunities and Threats.

Prior to understanding what is required by your organisation to manage its Workplace Risks, we undertake a Performance Assessment.

SERVICE ACTIVITIES

Performance Assessment

§ Preliminary review of current Status

§ Identification of Threats and Opportunities

§ Appraisal of Key Performance Drivers

§ Negotiation of Insurance Placements

§ Establishment of Insurer / Service Provider Agreements

Once we have assessed your performance we will determine, with you, the most appropriate approach to achieve immediate benefits and Sustained Performance Improvement.

This may be via a Tactical or Strategic approach - or both.

These steps can be applied to your organisation if you are:

§ Traditionally insured

§ Seeking to move into Self Insurance, or

§ As a strategic management tool if you are already self insured


WORKPLACE RISK: TAKING CONTROL

The “Tactical Approach” establishes actions that provide your organisation with short term, direct benefits.

SERVICE ACTIVITIES

Tactical Approach § Premium and Policy structuring for financial benefit

§ Claims reviews and negotiations

§ Establishing systems and processes

§ Achieving Safety Compliance

Once we have worked with you to deliver short term direct benefits, we will discuss the most appropriate approach to achieve Sustained Performance Improvement through a Strategic Approach.

The “Strategic Approach” encompasses a Workplace Risk Program, drawing together all tactics to achieve sustainable, long-term, performance improvement.

SERVICE ACTIVITIES

Strategic Approach

§ Determine Insurance Strategy – Traditional or Self Insured?

§ Define Workplace Risk roles and accountabilities

§ Define Workplace Risk Key Performance Indicators

§ Safety Leadership and Cultural Program

§ Safety Hazard Management Program

§ Strategic Claims and Injury Management Program

§ Management System


WORKERS’ COMPENSATION SPECIALIST SERVICES

The Workplace Risk Practice are specialised consultants focused on the financial management of workers’ compensation. All of our services are focused on achieving sustainable performance improvements.

SERVICE ACTIVITIES OUTCOMES

Policy Management § Policy placement§ Payment arrangements§ Establishing service

standards with insurers

§ Cover placed / compliance § Cash flow benefits§ Accountable service from

insurers

Premium Management § Review of Policy structure, classification and rate

§ Internal premium allocation modelling

§ Scenario modelling including Mergers & Acquisitions (M&A), Divestments, Restructures

§ Audit and remuneration support

§ Best premium§ Costs allocated fairly for

internal ownership§ The right information

enabling decisions and best premium

§ Avoidance of unforeseen audit outcomes

Claims Management § Advice and support for significant cases

§ Review and development of procedures, systems and software

§ Development of case action plans

§ Outsourcing and upskilling

§ Premium impact minimisation

§ Framework to manage claims and achieve maximum results

§ Expertise enabling better decision making

§ Resourcing options and alternatives

Injury Management § Early intervention procedures and systems

§ Return to work strategies and tactics

§ Task analysis

§ Claim cost minimisation § Successful and durable

return to work§ Trouble-shooting problem

matters


SELF INSURANCE SPECIALIST SERVICES

Self Insurance may be an option for your organisation and Willis can assist you in understanding your options to Self Insure.

Our services are customised based on whether you are considering entering into Self Insurance (Pre-Licence), orwhether you are already in Self Insurance (Post Licence).


Self Insurance(Pre Licence)

§ Eligibility assessment (State Schemes and Comcare)

§ Viability assessment

§ Systems assessment and improvement

§ Cost Benefit Analysis

§ Assistance through transition

§ Eligibility established

§ Viability quantified and roadmap established

§ Expert partner accessible through the improvement, application and assessment process to attain license

Self Insurance(Post Licence)

§ Strategic partner in ongoing license management

§ Third Party Gap Analysis / Health Check

§ License renewals§ Review of management

systems

§ Performance monitoring and measurement

§ Ensuring compliance with license requirements

§ Completion of license renewals

§ Recommendations for Continuous Improvement


SAFETY MANAGEMENTSPECIALIST SERVICES

Willis’ Safety Services are strategically aligned to your overall business objectives and workers’ compensation strategy -regardless of whether you are traditionally insured for workers’ compensation or Self Insure.


Leadership & Culture

§ Climate survey facilitation and action plan development

§ Development of dual responsibility of management and staff

§ Review and development of procedures, systems and software

§ Input and buy-in across the organisation§ Executive to shop-floor ownership established § Updated standards living in the organisation

Safety & Systems

§ Review current OHS management system utilising Safety Map, AS 4801 and others

§ Identify gaps and priorities§ Develop policies and procedures

§ Customised system established to National / State standards

§ Action plan established§ Management system living in organisation

Hazard Management

§ Status review and development of action plan§ Risk assessments undertaken§ Review and development of procedures, systems

and software

§ Risk Assessments and Controls§ Roadmap established including current position

and objectives§ Action plan for risk improvement§ Management system living in the organisation

Incident Investigation

§ Immediate response under legal privilege§ Development of action plan§ Interview of operational management and staff§ Assessment of procedures versus application§ Preparation of circumstance report

§ Initial communication with operational management and staff

§ Findings to assist defence where required (in conjunction with specialist lawyer)

§ Expert advice under legal privilege§ Recommendations for risk improvement

Education § Customisation of accredited training§ Legislative background§ Assessment methodologies§ Hierarchy of Control (Australian Risk Management

Standard)

§ Expert training for managers § Development of legislative awareness§ Internal Safety competency developed for

practical application


OUR CLIENTS

Willis’ Workplace Risk Practice have partnered many organisations to deliver both financial and operational improvements. Businesses we have partnered include:


CONTACT DETAILS

Willis have offices located in all States of Australia.

For more information relating to Workplace Risk services, please contact any member of our Workplace Risk Executive.

CONTACT DIRECT PHONE MOBILE EMAIL

NATIONAL

Level 5, 570 Bourke Street Melbourne VIC 3000

GPO Box 956 Melbourne VIC 3001

Peter Madden 03 8681 9834 0418 323 953 [email protected]

NEW SOUTH WALES

Level 5, 179 Elizabeth StreetSydney NSW 2000

GPO Box Q216,QVB Post Shop, 1230Sydney NSW 2001

Gary McMullen 02 9285 4142 0401 676 522 [email protected]

VICTORIA

Level 5, 570 Bourke StreetMelbourne VIC 3000

GPO Box 956 Melbourne VIC 3001

Claire Ebstein 03 8681 9861 0423 825 537 [email protected]

WESTERN AUSTRALIA

Level 8 / 191 St Georges Terrace, Perth WA 6000

PO Box 7640 Cloisters Square, Perth WA 6850

Mary Cropley 08 9420 9212 0411 534 556 [email protected]


ABOUT WILLIS

Willis Group Holdings Limited, is a leading global insurance broker, developing and delivering professional insurance, reinsurance, risk management, financial and human resource consulting and actuarial services to corporations, public entities and institutions around the world.

Willis has more than 400 offices in nearly 120 countries, with a global team of approximately 20,000 Associates serving clients in some 190 countries. Additional information on Willis may be found at www.willis.com.

A

MENTAL

www.willis.com.


WILLIS AUSTRALASIA

ABN 90 000 321 237

ADELAIDELevel 1190 Flinders StreetADELAIDE SA 5000Tel: +61 8 8223 1200Fax: +61 8 8223 7223

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CHRISTCHURCHLevel 3254 Montreal StreetCHRISTCHURCH NZTel: +64 3 366 5715Fax: +64 3 366 6485

WELLINGTONLevel 2492-94 Boulcott StreetWELLINGTON NZTel: +64 4 472 2677Fax: +64 4 499 8999

OTHER GROUP COMPANIES

Willis Reinsurance Australia

Level 5179 Elizabeth StreetSYDNEY NSW 2000Tel: +61 2 9285 4000Fax: +61 2 9283 5268

Willis Employee Benefits

Level 5570 Bourke StreetMELBOURNE VIC 3000Tel: +61 3 8681 9800Fax: +61 3 8681 9888

Richard Oliver Underwriting ManagersLevel 5570 Bourke StreetMELBOURNE VIC 3000Tel: +61 3 8681 9800Fax: +61 3 8681 9888

WILLIS LIMITED

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experience. outcomes. excellence....workplace risk capabilities. experience. outcomes. excellence. 2...

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