Experience the freedom ofcommunicating without limits.

Experience Cypreon

Cypreon™ Voice Over IP Switching System

Communications Set Free

In this fast-paced, rapidly changing world, there are many obstacles on the road to success, but

communications shouldn’t be one of them.

Cypreon, the Voice Over IP switching system from Teltronics, combines the power of voice, data, and

video into a single, reliable, robust and feature-rich solution that breaks down communications barriers

and opens up a whole new horizon of business possibilities.

With Cypreon, workstations are no longer simple desks, phones, and computers but intelligent, multi-media

gateways to the world … where any hotel room, home office, or airport conference room around the

globe can easily transform into a full-featured, application-enabled remote office, plugged in to the

power of your converged corporate network … where even small and medium sized businesses can

embrace cost- and time-saving advances previously reserved for only the largest of corporations.

Experience the FreedomInnovation Made EasyCypreon’s open hardware and software architecture

seamlessly integrates with existing corporate infrastructures.

Cypreon can provide a central, converged network

communications solution for any new small-to-medium

sized business, or offer a VoIP adjunct to an existing

TDM switch. And with its broad selection of innovative

IP phones, Cypreon has a solution for almost any need.

Superior Customer Service Made SimpleCypreon’s suite of service-enabling applications and

embedded hooks to CTI applications simplifies the

development and implementation of sophisticated customer

service solutions. Standardized TAPI interfaces eliminate

the need for complex system integration projects – and

their corresponding high price tags – while supporting

even the most demanding enterprise service solution.

Cypreon brings information to the desktop, where and

when it’s needed most.

Communications Made ManageableIntuitive, easy to use GUI administration tools take the

complexity out of maintaining a Cypreon system. After a

short, self-paced tutorial, administrators have all the skills

they need to program a complete working system. And

Cypreon’s Fingertip Toolset™ enables employees to

manage their own workstation settings and launch power-

ful integrated application suites at the touch of a button.

People…Set FreeCypreon, quite simply, frees corporations and individuals

from the invisible bonds tying employees to the desks,

workstations, and the array of disparate information

sources and network connections of the office. It offers

mobility, integration, and choices that companies can use

to design the most effective methods of conducting their

business. Cypreon frees companies and their employees

to chart success in exciting new, people-friendly ways,

improving customer satisfaction and service, increasing

employee satisfaction, efficiency, and retention, and

delivering hard dollar benefits to the bottom line.

Experience the freedom of communicatingwithout limits. Experience Cypreon.

As a Teltronics customer for several years, the

products have proven their reliability with us.

We have their product in over 350 schools

throughout New York. Teltronics undertakes

with speed and diligence the installations,

repairs and service for their products.

Mark SpencerDirector TelecommunicationsNY Board of Education

The Evolution of Business Communications

The convergence of voice, data, and video represent an evolution in

communications technologies. The broad bandwidth and open protocols of

voice-enabled data networks support a far wider spectrum of applications

than ever before, including teleworking, voice and video calls, unified

messaging, collaboration tools, voice-activated applications, and more.

Versatile ... adaptable ... powerful ... Cypreon represents the culmination of

years of technological advancements. This proven, reliable, highly scalable

IP-centric communications platform combines the high-speed access of

broadband, the reliability of modern telecommunications, and the power of

full-featured network servers to extend superior IP-enabled communications

and feature-rich applications to all your employees, whether they work at

the office, at home, or around the globe.

“The majority of global enterprises

consider Voice over IP as the next

generation solution for their business.

Customers are looking at VoIP

solutions as key enablers to achieve

savings, revenue generation and

business innovation – factors that

will allow their businesses to gain a

competitive edge.”

Frost & SullivanWorld Enterprise IPTelephony Solutions Markets 2002

Key Benefits of a Cypreon Converged-Network Solution

Cost Reduction. Using an IP network to transmit

voice and data calls avoids the costly toll charges of long

distance and international calling and faxing. Cypreon

also generates hard and soft dollar savings through

network consolidation, increased employee efficiency,

inexpensive training options, plus the ability to perform

moves, adds, and changes without vendor involvement.

Network Consolidation. Converging separate voice,

video, and data networks into a single, integrated infra-

structure allows standardization and consolidation of

valuable resources, personnel, equipment and training,

thus eliminating inter-departmental barriers, reducing

maintenance costs, and improving your organization’s

ability to react swiftly to changing corporate communica-

tions needs.

Increased Efficiency. Cypreon’s Fingertip Toolset,

unified messaging, and CTI-enhanced applications are

just the beginning of the system’s many functional advan-

tages designed help companies operate at peak efficiency.

Remote User Access. Cypreon supports remote

and mobile users with full-featured, application-enabled

connections to the corporate converged network.

Companies can easily add VoIP to existing networks

and extend Cypreon’s powerful communications features

to a campus environment without investing in small

switches for each satellite office.

Simplified Administration. Cypreon’s browser-

based GUI administrative interface makes programming

and maintaining the system a breeze. The user-friendly

Fingertip Toolset™ puts employees in total control of their

own workstation interfaces, allowing them to design the

telephony feature key layout and application configuration

that best suits the way they work.

Open Architecture. Cypreon operates on industry

standard Linux services to provide a high degree of

reliability and performance, without locking users into

proprietary, closed architectures. The system supports a

diverse set of standards-based interfaces to ensure a

smooth fit into virtually any environment.

Freedom to Evolve

Cypreon Controller. At the heart of the system, this

high-powered, open architecture server houses Cypreon’s

telephony control functions and administration software.

Universal Digital Gateway. Interfaces Cypreon's

digital switched Ethernet domain to the Public Switched

Telephone Network via T1/E1.

Universal Analog Gateway. Supports analog trunks

and stations and interfaces all your analog communication

devices, including phones, faxes and voicemail, into the

Cypreon IP network.

WAN Gateway. Provides high-speed, high quality-of-

service Voice over IP (VoIP) for telecommunications over

the internet or corporate WAN.

Cypreon Console. Makes initial setup and ongoing

administration of Cypreon a snap. This intuitive, easy-to-

use graphical administration software resides on the

Cypreon controller and can be downloaded to an

administrator workstation of your choice via Cypreon’s

helpful internal website.

Cypreon IP Phones. Includes a wide selection of

smart, full-featured IP phones to ensure that organizations

find the right communications solutions for all of their

users. Cypreon IP phones range from downloadable,

TAPI-enabled soft phones to affordable, single-line

stations and full-function administrative consoles with

multi-line displays.

Cypreon Attendant Workstation. Includes an

intuitive graphical interface that simplifies call monitoring,

routing, and control.

Cypreon, the future is here.

Corporate Headquarters

Cypreon Controller

AnalogPhones

Fax Machines

IP Phones andWorkstations

Soft PhonesWAN Gateway

Mobile Office

Satellite Campus

Contact CenterContact CenterController

Legacy Phones

Cypreon Controller

PSTNGateway(s)

WAN Gateway

WAN Gateway

CRM Server

Home OfficeUnifiedMessagingServer

Video Camera

CTI-enabled AgentWorkstations

Switched Ethernet LA

N

Switched Ethernet LA

N

Legacy PBX

PSTN Gateways

Superior Communications for Smart Business

With the Internet’s instant access to a vast array of

information and services, today’s consumers have an

unprecedented number of options when selecting a

vendor for any product or service. Service and accessibility

are the keys to success for today’s corporations. Every

interface with your company – whether face-to-face or via

web, phone, fax, or email – is an opportunity to differentiate

yourself from the competition, to win and retain customers

through your high degree of care and competency.

The true value of convergence is the ability to position

your company for success through streamlined processes,

access to information, mobility, and most importantly,

improvement and personalization of service.

Cypreon provides the tools and applications to develop

a superior single access point for all your business

communications.

Enhanced Service Applications help companies

exceed customer expectations. How many times have

you called a service center for assistance, only to wait on

hold for hours on end, or be asked for the same customer

information again and again? How many times have you,

as a service provider, lost valuable customer accounts

because you could not provide the level of service that

today’s discriminating consumer demands?

With Cypreon’s embedded TAPI controls, you can quickly

and easily build an effective system that integrates

employee desktops with customer resource management

systems to offer fast, efficient, and personalized customer

service. And with Cypreon’s Advanced Contact

Center solutions, you can automate intelligent skills-

based routing of voice, email and web contacts.

Cypreon’s streamlined CTI services allow customer

representatives to work in the most effective and efficient

manner.

The end result: a noticeable improvement in customer

service levels, plus a big jump in employee productivity

and morale.

Differentiate Yourself

Teltronics continues to provide us the product and reliabilitythat we have grown to expect over the years. Their productsoffer the latest communications features and technology.We are happy with Teltronics' service and their ability to

get things done in an efficient manner.

Cecil ClarkeDeputy Director TelecommunicationsRikers Island

Freedom to Succeed

ROI savings from implementing Cypreon IP solution:

• Average savings of $40 per Move, Add and Change

• Over 30% savings on Consolidation of Infrastructure Support

• Up to 30% savings on long distance charges for inter-office voice traffic

• Over 50% savings on training of IT staff

Collaboration Tools allow companies to achieve

results quickly. Teams, working together simultaneously

from around the globe, connected by Cypreon’s VoIP,

can share interactive whiteboards in the same call to

plan projects, solve problems, and work together in

ways never before possible.

Small Office Solutions combine phone system,

voice mail, IVR, and ACD in a single, easy to install and

administer package, giving big company advantage at

an affordable price.

Unified Messaging allows employees access to their

voice, email, and fax messages from a single, stream-

lined interface. Whether in the office, working from home,

or on the road, employees can stay current with all their

important communications.

Cypreon’s Call Accounting package collects and

analyzes call data to provide insight into all voice activi-

ties on the network. The application provides numerous

useful management reports to evaluate system activity,

allocate communication expenses directly to the depart-

ments within an organization, and monitor Cypreon’s

effectiveness and port usage.

Cypreon’s Fingertip Toolset™ and Mobile Office™

capability empowers your employees with the tools they

need to work more efficiently and more effectively,

allowing them to work smarter rather than harder so they

can reach their fullest potential. That gives you the ability

to attract and retain the highest quality employees,

including those hardworking, creative individuals who

value speedy access to information and require the

ability to work productively from any location.

Cypreon, improving communications todayfor the leaders of tomorrow.

Proceed with Confidence

Teltronics has been providing both voice and data

communications systems for over 30 years. We under-

stand all sides of the VoIP puzzle and have designed

both Cypreon and our implementation approach to take

the fear out of transitioning to a VoIP system.

Quality of Service. Cypreon allows companies to

consolidate disparate networks into a single, powerful,

converged voice, data, and video network to serve all

their communications needs, yet still maintain superlative

Quality of Service and reliability for these vital functions.

Dynamic traffic management features ensure high quality

of service for all your applications. Voice and video calls

perform just as if they were on their own dedicated

circuit, without degrading data communications.

Versatility. Cypreon can operate as either a standalone

IP-enabled PCX or it can sit behind an existing legacy

switch to provide VoIP connectivity and a carefully-paced

transition for companies who want to test the VoIP waters

before taking the leap. The system integrates with exist-

ing switched Ethernet LANs and analog or digital trunks

to provide seamless, full service voice and data commu-

nications. Cypreon’s flexible, open-architecture, stan-

dards-based communications platform was specifically

designed to integrate well with existing and evolving

networks and technologies.

Choice. A wide selection of smart, full-featured IP

phones ensure that organizations find the right communi-

cations solutions for all of their users. From affordable,

without FearFreedom to Embrace Change

single-line solutions, to full-function administrative con-

soles with multi-line displays and powerful Fingertip

Toolsets™ to give users the ability to customize their own

workstations.

Ease of use. Intuitive, easy-to-navigate graphical

administrative and desktop interfaces take the complexity

out of system installation and administration. A simple,

self-paced tutorial provides system administrators with

the basic skills they need to get a Cypreon system up

and running. And the useful Fingertip Toolset gives

station users the ability to manage their own workstation

configuration and application interfaces.

Scalability. Cypreon employs a modular, highly scal-

able system architecture, designed to facilitate system

expansion. You can start small and grow as your com-

pany communications needs grow, without obsoleting

equipment or requiring expensive and cumbersome

forklift upgrades. Adding local and remote users is a

simple process facilitated by the system’s intuitive admin-

istrative GUI.

Reliability. The Linux-based Cypreon Controller uses

proven, stable software and a distributed architecture to

eliminate single points of failure and ensure reliable

communications.

Rapid Installation. Once installed, the Cypreon con-

troller auto-discovers all peripheral Cypreon components,

eliminating the need to add each device manually. Plug

and play hardware compatibility, Web Server and Win-

dows MMC based software, and wizards further simplify

the installation process. And Cypreon's user-friendly web-

based administrator interface and simple step-by-step

tutorial teaches administrators the basic skills necessary

to program a Cypreon database. In only a few hours, a

core Cypreon system can be up and running.

Teltronics Professional ServicesWhen you’re ready to take the VoIP plunge, rest assured

that Teltronics will be there to help make the transition a

smooth one. Experienced Teltronics communications

professionals can help you design, plan and implement

the VoIP solution best suited to your company’s needs

and corporate goals. Professional services include

network evaluation, system design and integration,

installation, maintenance, and application development.

We will work with you, every step of the way, to ensure the

best possible transition for your organization.

Cypreon, taking the risk out of VoIP.

We cannot say enough about the quick response and excellent

customer service that we received from Teltronics.

Representative from TRTC(Taipei Rapid Transit Corporation)

Freedom to DreamImagine the Possibilities

Multi-media applications are only just beginning to

harness the power of VoIP, but the race has already begun.

Cypreon positions you to implement the powerful new

applications of tomorrow, rather than playing catch-up

while your competitors pass you by.

A few of the applications available today include:

Unified Messaging. Cypreon gives you the ability to

record, deliver, and retrieve any combination of voice,

email, fax, and video messages to an IP phone or computer.

Advanced Contact Management. When your customer

calls, Cypreon identifies the caller and sends a message

to open that customer’s account information on your

computer, providing you instant access to the vital

information you need to complete the call and provide

superior customer service. Cypreon supports hooks to

powerful TAPI-enabled contact management software

such as GoldMine and ACT, allowing sales and customer

service personnel to make the most use of their time.

CTI-Powered Soft Phones. Cypreon supports TAPI

enabled soft phones that allow station users to drive

telephone operations from the desktop, providing one-touch

dialing of any contact in your phone directory, incoming

caller identification, hooks to contact management

applications, and much more.

Voice and Video Conferencing. Project teams

around the country and even the globe can meet in

desktop-driven video conferences to resolve project

issues and share up-to-the-minute information.

As for the future …

... the possibilities are virtually endless. Imagine smart

applications that give you total control over all your

business and personal communications and converge

the efficiencies of computer applications with the acces-

sibility of voice and the immediacy of video.

Just imagine…

• Voice-enabled applications that allow you to dictate

documents into your computer’s speech recognition

software, then send the newly-dictated file to your home

office, all without touching a keyboard.

• Mobile phones powered with PDA applications,

connecting to your desktop communications platform

for up-to-the minute synchronization of all your

important portable files

• Your laptop pages your mobile phone with appointments,

or you dial into your desktop to retrieve a vital file or

contact record while taking that cab to an important

meeting.

Cypreon, the place where technologymeets imagination …

freedom

Experience the Freedom

Freedom to Dream.

F R E E D O M t o E m b ra c e C h a n g e w i t h o u t F e a r

to Succeed

Freedom to EVOLVEFreedom to Communicate

Ideas thatTeltronics Communicate

2150 Whitfield Industrial Way

Sarasota, Florida 34243

+1 (941) 753-5000

www.teltronics.com

Specifications subject to change without notice.

©2003 Teltronics Incorporated.Teltronics is a registered trademark and Cypreon, FingertipToolset and Mobile Office are trademarks of Teltronics Incorporated.All other products mentioned are the trademarks of their respective owners.

For over 30 years, Teltronics has been helping people

communicate. It’s who we are. It’s what we do. From

traditional circuit-based switching systems, sophisticated

alarms management systems, and custom-built electron-

ics, to life-saving E911 solutions and robust, feature-rich

IP-centric and IP-enabled communications solutions,

Teltronics has a solution to meet your most vital communi-

cations needs.

Europe

+ 44 (0) 1234 714258

Mexico

+52 (55) 5572-1700

Part # 612-1011-0000 Rev A