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Experiences of the Work Programme
Martyn Rosser
Ingeus Centre for Policy and Research
Email: [email protected]
Phone: 0207 265 3072 Mobile: 07877825087
Space for text / graphs /
illustrations / quotes etc.
Setting the scene
Peeking into the black box
What we know nowet
About Ingeus Ingeus is funded by the Government to help long-term
unemployed people find lasting work.
Since 2002, we have helped place over 90,000 people into
suitable work in the UK.
We are the largest provider of the Work Programme, the
Government’s flagship initiative to reduce long-term
unemployment.
We provide employers with a high-quality, cost-free
recruitment service, focusing on staff retention.
We work with an extensive network of local and specialist
partner organisations from the third, private and public
sectors.
UK operations
East Midlands
East of England
North East
North West
Scotland
West London
West Midlands
West Yorkshire
Ingeus Subcontractor
Value for money
Incentives to work with all clients
Flexible, competitive delivery model or text / graphs / illustrations / quotes etc.
The Work Programme – Key Principles
Payment (£)
Time on programme (weeks) Start on programme
Job start Payment trigger point
Attachment fee
Job outcome fee
Sustainment fees
4 weeks
13/26 weeks
52/78/104 weeks
Time for referral Job Outcome timing Max duration of sustained
payments Referral type
JSA 25+ From 12 months 26 weeks 52 weeks Mandatory
JSA 18-24 From 9 months 26 weeks 52 weeks Mandatory
JSA Ex IB From 3 months 13 weeks 78 weeks Mandatory
JSA Seriously disadvantaged
From 3 months 13 weeks 78 weeks Mandatory/ Voluntary
ESA Volunteers (all groups)
In support group – any time after WCA
13 weeks 78 weeks Voluntary
ESA Flow FFW with 3-6 month
prognosis 13 weeks 78 weeks Mandatory
ESA Ex IB FFW with 3-6 month
prognosis 13 weeks 104 weeks Mandatory
IB/IS Volunteers At any time 13 weeks 52 weeks Voluntary
JSA Prison Leavers Day 1 of claim 13 weeks 78 weeks Mandatory
Year 1 Attachment Fee
Maximum Job Outcome Fee
Sustainment Payment (per 4 week)
Total Possible Sustain Payment
JSA 25+ £400 £1,200 £170 £2,210
JSA 18-24 £400 £1,200 £215 £2,795
JSA Ex IB £400 £1,200 £250 £5,000
JSA Seriously disadvantaged
£400 £1,200 £250 £5,000
ESA Volunteers (all groups)
£400 £1,000 £115 £2,500
ESA Flow £600 £1,200 £235 £4,700
ESA Ex IB £600 £3,500 £370 £9,620
IB/IS Volunteers £400 £1,000 £145 £1,885
JSA Prison Leavers £400 £1,200 £200 £4000
DWP
Primes
Sub Contractors
ERSS Framework
Providers
Framework
Tender
• Procurement
• Market Stewardship
• ‘Screened’ providers
• 18 primes across 18 Contract Package
Areas (2/3 in each area)
• Minimum performance standards
40
Contracts
Approx 1000
Contracts
• Specialist and E2E providers
• Oversight through Merlin Standard
• 2 year programme
• Provider Minimum Service Standards
The Work Programme – Flows 1 year on
0
200,000
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
1,600,000
2011 -2016 Estimated Work Programme Flows
Invitation to Tender
Jun-10
Dec-10 11 0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
2011-2012 Estimated Flows
Invitation to Tender
Jun-11
Dec-11
10
Peeking inside the back box
Our delivery model
From Condition Management to Health & Well-Being
Steps to Work
Careers A
cadem
y
Final Interview and Action Plan
Job Start
Job Start
Job Start
Job Start
In W
ork
Ad
visor
Sup
po
rt
Rap
id
Resp
on
se Te
am
Specialist
Sup
po
rt
Career
Develo
pm
ent
Sup
po
rt
On
line
Sup
po
rt
Health & Wellbeing
ACE Network
Employer Services
Insight
Review &Refresh
Personal Routeway
Steps to Work
Increased Peer to Peer Support +
Community Based Support
Boost Steps to Work
Vocational Routeway
Engage 1
Steps to Work
Engage 2 Enterprise
Enterprise
ESA Customers
Ingeus Works
JSA Customers
JCP Referrals
Review &Refresh
Appropriate
Work
Fundamentals to our approach: ‘Work & Well-being’
Pathways 2 Work – Our approach
Integrated CMP delivery
model
Employment Advisor
Health Professional
Workshops
One to One Support
Local Partners
What clients said
• 60% of clients felt that attending a workshop moved them closer to work
• 39% said this was due to increased confidence
• 20% said this was because they now knew how to better manage their health condition
‘it was like a form of discipline. I didn’t want to leave the flat. Coming here, and doing the workshops gave me something to focus on…[they help to] overcome fears about socialising with other people’
How clients did
• Correlation between those clients who had an integrated CMP interaction and job starts
• Those who had a CMP interaction
were around 15% more likely to have started work than those who didn’t
Barriers to Work
Sleep, routine &
pacing Motivation
General health
education
Confidence
Diet & nutrition
Stress management
Rest & relaxation
Physical activity
Mood
Problem solving
strategies
What we learnt
Initial Diagnostic Triage
Health Facilitator
Employment Advisor
1 to 1 Support
Group Workshops
Job seeking Support
Steps to Work
Sustained Employment
Health Concern
Action Plan
Pre-Work Assessment
Partner Organisation
s
Senior Health
Professional
L/T Health Problem
The Work Programme: Health and Well-Being Disengaged
The Work Programme: Steps to Work
13 weeks 52 weeks 39 weeks
Action Plan
Health Professional Client Engagement
Advisor Intensive Group and 1
to 1 interventions
Review Review Review Review Review
Engage/Boost/Routeways
ESA – multiple barriers to
employment
Health Advisor
Group Activities (all clients)
Advisor Support
Health and Well-Being Support
Other Interactions (for clients in and out of
work)
Outreach and Engagement
-Weekly Classes
-Psycho/educational
-Health Specific
-Lifestyle & Well-Being
-Physical Health Advisor Led
-Mental Health Advisor led
Induction
-New operational staff
-On-going process
Up-skilling
-Formal & informal
-EA appointment activity
-Case conferencing (1:1 & group)
-Team meetings
Interventions
-1:1 or group
-3 way/4 way
Advice
-On suitable workshops & groups
-Return to work, pre-work or in work support
Risk
-Risk Management
-Duty of Care & safeguarding
-JCP
-Access to work & other work prep programmes
-NHS
-PCT’s
-Community based services
- Other Specialist Services
-Voluntary
-Charities
Exercise/ circuit training
Pilates class Walking group Relaxation
Healthy eating Coping
strategies Confidence
building Stress
management
Positive outlooks
Dealing with negative
comments & situations
Assertiveness ‘The Good
Sleep Guide’
Motivational strategies
Positivity in action
Managing your mood
Fear of failure
Workshops
Examples of Partnerships
Flexible delivery & Health and Well-being
Fit Club • 10 week programme
• Group introduction on benefits of exercise
• 1 to 1 baseline assessments
• Circuit training
• Access to H&WB courses such as Food Wise and Sleep & Routine
• Re-assessment and group review
• Improved subjective health
• Noted behaviour improvements
• Increase in uptake of H&WB courses
• Exercise Adherence
• Improved employment & sustainability
EA highlights need
Letter given to client
Phone Call Information
Session Health
Screening 10 week
intervention Feedback session
Health and Well-being: Case Study 1
Barry is a 55 year old male:
- Concerns regarding anxiety
- Previously worked in a managerial role in a plastics factory for several years but was made
redundant .
- Completed a course of anxiety management.
- Towards the end of the process Barry felt more confident about the applying for jobs and sent
off an application for a care support worker role based in the community
- Barry was shortlisted for interview and was successful in gaining a post
Health and Well-being: Climbing in Kirklees
“This course is really boosting my self-
esteem. It’s a challenge, but it’s helping me
overcome a number of barriers.”
Liam Hablett, 21
“This is certainly a new experience,” he said. “To
get to the top of the climbing wall, I have to put all
my trust in others, which has never been easy for
me. However, I am learning that new things can
be achieved just by working alongside other
people.” Mickey Price, 21
What we know now
• JSA clients with Health Conditions
• Self-reported health problems
• Other barriers to employment
• 18% of JSA 18-24 and 25+ Clients declare that they have a health concern
which they believe will affect their ability to work
20.6%
70.6%
8.7%
ESA Mandatory Clients Declared Health Condition
Declares a health concern which affects ability to work
Declares a health concern which affects ability to work & has affected ability to stay in work in the past
30%
19% 10%
11%
9%
21%
ESA Mandatory Clients Primary Health Condition
Mental Health
Musculoskeletal
L/T, Organs or Cardiovascular
Other
Unknown
No health conditions
JSA - No Health
Condition
JSA Health Condition
ESA Mandatory
Do not have A*- C GCSE English & Maths
45.6% 55.6% 58.3%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Clients who do not have A*- C GCSE English & Maths
18-24 25-34 35-44 45-54 55-64
JSA - No health condition 22.6% 24.3% 23.5% 21.3% 8.4%
JSA - Health Condition 10.5% 16.2% 24.8% 30.5% 18.0%
ESA Mandatory 11.3% 17.8% 27.1% 30.9% 12.9%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Age profiles of Work Programme clients
Other Barriers
JSA - No Health
Condition
JSA - Health Condition
ESA Mandatory
Struggle with reading and writing
15.5% 24.8% 25.6%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
Clients who struggle with reading and writing
JSA - No Health Condition
JSA Health Condition
ESA Mandatory
Don't regularly use the Internet and Email
26.0% 40.2% 51.4%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Clients who do not regularly use the Internet and Email
Any Questions
Martyn Rosser
Ingeus Centre for Policy and Research
Email: [email protected]
Phone: 0207 265 3072 Mobile: 07877825087
Space for text / graphs / illustrations / quotes etc.