experis it corporate profile 2015

Corporate Profile

Partnering for SuccessExperis IT

May 3, 2023

Experis IT | Wednesday, May 3, 2023 2

A unique, global reach

• We offer innovative solutions for helping individuals and companies work together for their mutual benefit and growth

• We have nearly 4,000 offices in 80 countries around the world

• We train 12 million people each year

• Our permanent workforce includes more than 30,000 people, and we have over400,000 clients

• We are the international leader in outsourced recruiting, the top placement firm in the IT industry, and the world’s largest outplacement agency

• We provide work to nearly 3.5 million people and lend support for 27,000 career transitions

• We conduct more than 90% of our business outside the United States

• Our revenue stood at $20.8 billion in 2014

ManpowerGroup worldwide


Global reachAccess to talents

Local expertiseInnovative

solutions

The four brands that make up the ManpowerGroup (Headquarters: Milwaukee, WI, United States)

Experis IT | Wednesday, May 3, 2023

ManpowerGroup worldwide


We are a global company with on-the-ground experience to deliver tailored solutions to your business needs

U.S. & Canada920 Offices

Mexico, Central America & Caribbean92 Offices8 Countries/ Territories

South America164 Offices10 Countries

Europe/ Middle East/ Africa2,515 Offices47 Countries/ Territories

Asia Pacific241 Offices14 Countries/ Territories

Global Reach


2013

Named 2014 World’s Most Ethical Company in the Staffing Industry (The Ethisphere Institute)

• Top Performer – MSP – Customer Loyalty Survey• Largest Vendor-Neutral MSP • Largest Hybrid MSP by Total Spend

Recognized as the largest and most capable Global MSP

Earned 2014 Fortune Magazine’s list of the World’s Most Admired Companies

6th Consecutive Year Named One of America’s Top Corporations for Women’s Business Enterprises

Earned Abbott’s Supplier Excellence Award for Four Consecutive Years – 2011, 2012, 2013 and 2014

Preferred Supplier Talent Source Award for 2013

Recognized as MSP Leader for Multi-Country Capability and Vendor Management Focus

Industry recognition speaks for itself


Client Wins - Q1-Q3 2015


• 26+ offices across India

• 35,000+ associates deployed

• Established practices across Manpower, Experis & Right Management suite of solutions

• 500+ recruiters capable of finding the best talent in the market

• Verticals: Banking & Financial Services, Consumer & Retail, IT, Telecom, ITES, Manufacturing & Healthcare

• Market-leading University recruiting program and resource development program, giving ManpowerGroup a large stream of top talent

ManpowerGroup India Snapshot


Year First Experis office opened

Specialist IT Recruiters

Clients across IT sector

1998 200 81

2,000Associate workers assigned daily

2,455Permanent workers

Placed in 2014

Delivery Expertise in India (Experis)

Recruitment Services

Managed Services

Project Solutions

Offshore Development Centres

BTS Talent Solutions

SERVICE LINES13 Offices Across India

including 7 aligned to Fidelity Gurgaon – New Delhi – Mumbai– Kolkata

Chennai – Hyderabad – Pune


If You Need

Resources Resource Plan Management

Solution- Client

Controlled

Solution- Vendor

Controlled

We can provide

Professional Resourcing

ResourcingSolution

Partial projectOutsource

Full Project Outcome

Augment client teams with quality contract resources

• Define solution approach

• Provide additional value-add

Own responsibility for project execution and delivery of contracted deliverables

Provide complete solution

Experis IT - Engagement Model


MANAGEDSERVICES

• Custom Application Development

• Custom & Packaged ERP

• Collaborative Computing Practices

• Web & Portal Development

• Security & Storage Solutions

• Network, Security & Storage Management

• Data Centre Services

• IVR Management

• Telecom Applications

• Application Management & Maintenance

• End User Support Services

PROJECTSOLUTIONS

• IT Staff Augmentation

• Permanent Recruitment

• Train, Hire and Deploy

• Campus Hiring Solutions

• Executive Hiring

• Pre-Retirement Solutions

PROFESSIONALRESOURCING

Experis IT - Competencies


Experis IT Skill Spread


• Operational since 1998

• India’s Leading IT Skill Provider

• Deep Customer Engagement

• Broad range of Skill Coverage

• Strong Delivery Engine & back-end processes

• Focused on Customer SLAs and High-Fill Ratios

• Value Added Recruitment Solutions

• Acknowledged by End Customers for ability to fulfill HTH Skills

Professional Resourcing

SAP17%

Web / MS Tech 22%

Oracle15%System Admin

17%

Testing9%

Mainframe7%

DWBI7%

Open Systems2%

Others4%

Aut

omot

ive

Lear

ning

& E

duca

tion

Man

ufac

turin

g

Dis

tribu

tion

Ret

ail

BFS

I

Hea

lth

IT/T

elec

om

Gov

t./P

SU

Indu

stria

l

98148 165

367

105 115183

486

201

366486


Headcount Trend

Counts: Headcount Trend and Sector Skill Count

2009 2010 2011 2012 2013 2014 2015

9451124

15761697

1831 1832

2234

Auto

mot

ive

Lear

ning

& E

duca

tion

Man

ufac

turin

g

Dist

ribut

ion

Ret

ail

BFS

I

Hea

lth

IT/T

elec

om

Gov

t./P

SU

Indu

stria

l

98

148 165

367

105 115

183

486

201

366

486

Experis IT | Wednesday, May 3, 2023 14 10

Server / System Administration

Web Technologies

Data-warehouse & Business Intelligence ERP Microsoft

Technologies Main FrameDatabase

AdministrationMobile

TechnologiesQuality Assurance

& Testing

LOTUS DOMINO

TIVOLI

IIS APACHE

CITRIX

VMWARE

STORAGE/SAN

SOLARIS

AIX

HP-UX

SHELL/PERL SCRIPTING

LINUX

WINDOWS

MS EXCHANGE

PORTAL DEVELOPMENT

TOMCAT/ APACHE

TIBCO

MESSAGE BROKER

J2EE

WEBSPHERE

WEBLOGIC

ORACLE APPS

HTML-CSS-XML

PHP

COGNOS

SSIS/SSRS/SSAS

DATA WAREHOUSING

SAS APPLICATION DEVELOPMENT

DATASTAGE

BUSINESS OBJECTS

ETL

PEOPLESOFT

JD EDWARDS

SAP FUNCTIONAL

ORACLE APPS

SAP TECHNICAL

SILVERLIGHT

SHAREPOINT MOSS

BIZTALK

C# .NET

VB .NET

ASP .NET

VISUAL BASIC

PL1

ADABAS

RPG

AS/400

COBOL

DB2 (IBM)

My SQL

ORACLE

MS SQL

Android

iOS

QA MANAGER

TEST LEAD

AUTOMATED AND MANUAL

TESTER

PREMIUM SKILLS

GENERICSKILLS

Experis IT supports its clients on all Technical Skill areas – Vanilla & Niche. SLA’s varies as per [Generic/Premium]. We differentiate ourselves in the crowded IT staffing market by operating mainly in high-end technology skills like Data Warehousing, ERP, Business Intelligence etc. We also distinctly differs from its competition as we operate in mid-to-senior experience level staffing requirement while others mainly focus on junior-to-mid level resources.

Generic : 6- 8 Working HoursPremium : 8-12 working Hours

Technology Stack


Ability to attract wide range of Niche but “Much in Demand” Skills helps Experis IT differentiate itself from Competition

AbInitio Dev

eloper

BI Rep

orting Tool -

SSIS, SSRS

Biztalk

Clearca

se Admin

Datapower

Datasta

ge Unix

Delphi

Hyperi

on

Italia

n Transla

tor

MF with

IMS DB

OBIEEPERL

RFT

SAP APO DP

SAP HCM

SAP QM

Siebel

Admin

Teradata

Tivoli W

orkload

Sched

uler

Websp

here Admin

Websp

here M

essa

ge Broke

r

WAP Portal S

erver

21

26

18

1417

15 14

19

25

36

14 1513 13

1618

1214

16 1614

1613 14 13

1715 16

1416

13 13

17 18 1715 16

24

17 17

22

1714

Niche Skill Resources


SAP CRM SAP Functional SAP Logistics SAP Technical/Cross Appli-cation

40

192

75

225

SAP Resource Count

SAP Partner since 2008

Above 450 deployed SAP resources

370+ SAP On-boarding in 2013

Ready available internal bench


SOURCING

SCREENING

VALIDATION

INTERVIEW

ON-BOARDING

• Current staff, internal referrals, consultant referrals, job boards, job fairs, and job postings are used as sourcing resources

• Review of technical qualifications, educational background, and industry experience

• Only the most qualified are passed to the screening phase

• Multiple interviews to assess credentials, professionalism, career goals, and verbal communication

• Multiple touch points within Experis IT so results can be compared

• References are requested and then validated

• Technical Parameters

• Behavioral Parameters

• The rating is stored in the evaluation sheet for the above parameters and shared along with the profiles

Primary Skill Assessment

Secondary Skill Assessment

Communication

Teaming

Flexibility

• Evaluated Candidates are interviewed and results are shared by client.

• Selection confirmation by client

• Experis IT releases the offer based on the dates confirmed by client

• Acceptance of Offer by Candidate.

• Communicates with Candidates on the Project

• Experis IT conducts Induction of candidates and update them about all the process & documentation

• Post Induction, Experis IT helps with all the details of travel, visa and immigration

• Experis IT handles all terminations, extensions and scheduled roll-offs based on the communication from the client

Recruitment Life Cycle


Client

Client Evaluation

Offer

Offer Acceptance

Deployment

Mail VMS Call

Requirement Sharing

Experis IT POC / Account Manager

Web / MS Tech SAP DWBI/Testing Infra

Recruitment Team

Bench Profile Search CV ShortlistedYES

NO

Sourcing Screening Tech Evaluation Shortlisting

YES

Partner Network

NO

CV Short-listingYES

Portals Internal Database Social Media Others

Sources

• Client• Skill• Pay-Rate• Key/Non Key accounts• Vanilla / Niche Skill• Client TATs

Key Decision Factors

RECRUITMENT TEAM STRUCTURE

Recruitment Team

Managers

Recruiters

Team Leads

Non-Key Accounts

Team Leads

Recruiters

Key Accounts

Recruitment Process


• Sizeable sourcing team which is segmented based on key technology verticals.

• Extensive training program which equips them with strategic issues in recruitment and helps them in

candidate filtering and validation.

• Trained to anticipate customers needs.

• 90% of recruiters are from Technical Background.

• Sources candidates through different online job portals, job fairs, target SMS and email campaigns.

• Transparency in the process , Recruiters has direct access to clients.

• Internal Technical Panel for screening of profiles which results in only quality profiles flowing to the client .

• Supported by a team of dedicated HR and Operations team.

• Team is divided into two teams to handle Contract and Perm requirements.

• Average team size of 10-12 recruiters with one Team lead/Recruitment Manager for focused approach

across location.

• Recruiter’s average stint with Experis IT is more than 6 years.

Recruitment Team Structure


• Competitive Mining – Mining candidates from direct competitors or other companies.

• Partners / Social Media- Knowing our network. Web networking allows us to link with similar groups and tap into an otherwise untouched candidate pool.

• Job Boards- Posting positions on key job boards and web sites to attract talent.

• Internal Database– Searching candidates from our database.

• Training Institutions- Cooperate with relative schools to get the trained/graduated talents.

• Employee Referrals - Incentive program for successful candidates’ referral.

• Campus Event or Job Fair - Attract candidates from Campus event or Job fair.

Experis IT’s sourcing strategy uses Market Intelligence & Social Platforms to find the right talent for its customers

Internal Database30%

Job Boards30%

Competitive Mining10%

Employee Referrals10%

Partner Network

77%

Social Media

4%

Campus4%

Training Institutions3%

Advertising2%

Experis IT - Sourcing Model


• Initiate Call within 30 Minutes after receiving approved requisition

• Lead discovery discussion about the position and discuss timeline

REQUIREMENT / OPPORTUNITY

• Consult on terms of offer• Extend contingent verbal offer within 1 business day of

approval from customer• Serve as point person during negotiations• After offer is accepted, check background and send

offer letter

OFFER PROCESS

• If candidate is external, set up new employee in tracking tool

• If candidate is internal, make applicable job changes in internal tracking tool .

ON-BOARDING PROCESS

• Pre-screen candidates – Conduct in-depth assessments using Behavioral Interviewing techniques

• Provide prescreen information and resume based on the Job Description shared

• Receive and provide feedback

INTERVIEW PROCESS

• Consult and develop a comprehensive sourcing strategy

• Work with Recruitment Services’ sourcing team to gather market intelligence

• Discuss passive internal candidates with SSP team, consistent with Talent Management processes

SOURCING STRATEGY

Experis IT has a strong track record of fulfilling the client’s requirement in timely manner through its efficient sourcing process and strong SLA metrics.

Strategy and Process


Landed Resources Model is an innovative resourcing solution designed by Experis to address local skill shortages, reduce resourcing spend and provide a seamless & transparent conduit to our international network.

Visas & LogisticsCorporate Induction

Cultural AssimilationClient Orientation

Our dedicated in country team manages inbound and outbound resourcing for clients. The team works very closely with our international offices to source, screen and secure critical resources. It is our deep global reach of nearly 3,900 offices in 82 countries and territories that enables us to provide you a Landed Resource solution.

Abundance of High QualityIT Resources

Critical IT Skills Shortage

Critical IT Skills Shortage

Strategy and Process


4. Client evaluates the profiles and shortlists for interviews and communicates the same to ExperisIT.

6. MPG co-ordinates with ExperisIT for scheduling the interview with client

7. ExperisIT further co-ordinates with the candidate and schedules a interview through video conf. with client.

8. Client provides feedback on the selection of the interviewed candidates

9. MPG confirms on the selection of the candidate to ExperisIT and releases offer

10. MPG along with ExperisIT makes necessary VISA arrangements for the travel of candidate 12. Resource get

deployed in the client project,

MPG

Experis IT

Client

Result

1. Reqt. Shared by Client with MPG/ExperisIT for Landed Resources

12

3 4 56

7

8

9

10

11 12

2. ExperisIT identifies candidates

3. After thorough technical and HR evaluation, ExperisIT shares profiles with client

11. Candidate travels to destination country

Landed Resources Model - How it works?


Hire, Train & Deploy Model

Bridging the Gap between Skill Crunch for Clients and Employable Gap for Individuals

• Design curriculum• 4-12 weeks of intensive lab based training• Mid-term evaluation• Submit names of

shortlisted candidates for joint evaluation

Hiring Training Deployment• Final evaluation & selection• Induction Program• Shadow Period• Deployment in billable

project• Conversion into Customer

Payroll

Success Stories

• Up-skilling of 60+ Vanilla Mainframe Resources with Niche Mainframe Skills (AS 400, Natural Adabas) for Tech Mahindra• Cross-skilling Initiatives with IBM – India (People Soft, Siebel and WCS)• Shine Program for IBM – GTS, 400 professionals covered in last 3 years• 100+ Campus Hires, up-skilled and deployed for IBM - GBS

• From Campus (fresh engineering graduates)

• Up-skilling and cross-skilling of experienced software professionals

Innovative Hiring Solutions

Experis IT | Wednesday, May 3, 2023 25 28

Project Solutions


Reducing operational costs and improving core business focus

Design Services IT Management ServicesApplication Services

• Network & Security Management • Data Centre Services• Storage Management• OS & DB Administration • IVR Management• End User Support Services

Technology Partnerships

Project Solutions

• Responsive websites • Dynamic websites &

Portals designs• Brand/Marketing Collaterals

in print or digital media • Digital Marketing

• Informational & Transactional Application

• Custom & Packaged ERP• Collaborative Computing

Practices• Support


Reducing Operational Cost and Improving Core Business Focus

Infrastructure Services Application Services

• Enterprise Computing• Network & Security

• Enterprise Applications Monitoring• Application Support

• Data Centre/ Storage • Switches/ Antivirus• Server Support/OS

• Firewall/ Routers • Support Network • LAN/WAN/Wireless

• Application Monitoring• TBO Applications• L2/L3 Support

• Help Desk Support• Database Monitor• Application Automation

• Service Desk• Help Desk

• End User Computing• IT Operations

• Application Support & Monitoring

• SOW based Services

• Application Delivery

• Advanced Reporting

• Onsite Delivery

• Application Support

• Client Service Level

• Offshore Delivery • T & M Services

L1

L2

L3

Leve

ls o

f Ser

vice

Managed Services

Managed Services Offerings


Network Management

ServerManagement

ApplicationSupport

Security

Help / ServiceDesk

DC OperationSupport

Over 400 associates

12,000 Man-months of experience

ITIL Framework

Over 99.9% SLA

Strong Project Governance

J2EE

Java Open Systems

.NET

OSS/BSS

AIX

Datastage

Amdocs

Solaris

Hyperion

Oracle PL/SQL

SAP

VMware

Cognos

Business Intelligence

Technology Areas :

Managed Services Projects - Snapshot


Fixed Cost SLA ProjectsTelecom Billing Operations Support Services at VodafoneTelecom Billing Operations Services at IdeaConsent Gateway Support Services at VodafoneApplication Support at GPSIT Security Services at ISLOperations Support at VodafoneValue Added Services & Service Delivery Platform Support at VodafoneAOC Application Support Services at VodafoneHelpdesk Support at Bombay Dyeing, Godrej, Blackberry & Hindustan Mittal Energy LimitedcPOS Application Support at VodafoneUnix Support ServicesmPaisa, LMS and Consent Gateway Support at VodafoneHyperion Support Services at VodafoneReach Program at VodafoneApplication Support at Punj LloydInteractive Voice Response Operations Support at VodafoneMobile Number Portability at VodafoneDigital Multiplex System Support at IdeaHyperion Operations Support at IdeaEnterprise Single Sign-On Client Support at VodafoneSteamhammer End User Support (Sandvik Project)

Total

Managed Services Projects - Facts


Centralized Web based lesson booking system to manage Students, Franchisee, Instructors & NRMA Admin. This system has improved business functions for NRMA across Australia.

Website Development for Caterpillar’s India Dealer (Tractors India). Integration with Caterpillar’s CRM for India based product range. Website for their India Dealer was also developed by ExperisIT.

Development of Patient Drug monitoring program. Solution offers Merck R&D labs to monitor patient adherence & data relating to drugs prescribed & injected. Centralized monitoring enabling R&D team with accurate data.

Project Solutions - Success Stories

Development and Implementation of Medical Portal with eCommerce integration. The solutions caters to both B2B & B2C segments. The portal also offers various mobile based application for users to download.


ODC Service Offerings

• Application Development

• Application Maintenance & Support

• Remote Infrastructure Support & Maintenance

• Data-center Services

Started in June 2011 for International Customers

Engagement with customers such as 3M, Halliburton, Pfizer, Cisco, LG for their international operations

Skills supported – Java, SAP, .NET, Vendavo

ODC - Overview


ODC Offerings

Experis IT- ODC

Web & Portal Development

Application Development & Support

J2EE/ASP/ .Net/ PHP/ SAP/Vendavo

IT Managed Services:- End User- Help Desk- Application & Infrastructure Maintenance

Build – Operate - Transfer

(BOT)


At ExperisIT, we ensure low attrition rates by offering:

Flexible work arrangements to motivate the young workforce

Technical Certification sponsored by Experis IT on completion of 6 months of service

Brand visibility on tier 1 and tier 2 companies

Committed period of deployment with Client for 18 months and above

Awards & Recognition based on performance

Attrition Control & Retention Strategy


ExperisIT has enforced few steps to ensure retention of resources and to control attrition:

• All technical resources are made to register in NSR with Experis IT details post joining which allows us to blacklist the resource in the database if he/she resigns without proper notice or absconds from the project.

• All Experis IT employees have a 3 Month Notice Period which gives ample time to the client for proper handover/KT /find a replacement.

Every Month 5 technical resources deployed with Client are selected on the basis of performance for a Monetary BRAVO AWARD of INR 5k along with a certificate . This keeps the employees motivated.

National Skills Registry

Awards & Recognition

All deployed Experis IT resources are made to sign an onsite agreement by which the resource agrees on a continuity of services for 18 months.

Onsite Agreement

Attrition Control & Retention Strategy


Partnerships and Clientele


India Headquarters (Kolkata)& Development Centre Bangalore

J3, Block GP, Sector V,Salt Lake, Kolkata – 700091West Bengal, IndiaT +91 33 4038 1111/1158 F +91 33 4038 1155

41/1 Church Street,Rayyan Towers,Bangalore - 560001Karnataka, IndiaT +91 80 30586951 / 65

Pune

1 & 2, 1st Floor, Amar Avinash Corporate City 11 Bund Garden Road, Pune - 411001 Maharashtra, India T +91 20 6724 5800

Gurgaon

Hyderabad Chennai#6-3-1090/B/1, Flat no:602, 6th Floor,Lake Shore Towers, Rajbhavan Road,Somajiguda, Hyderabad – 500 082Andhra Pradesh, India

Qaiser Tower, 1st Floor,No.19, Khader Nawaz Khan Rd,Nungambakkam, Chennai – 600 006Tamil Nadu, India

Mumbai

ManpowerGroup 100 Manpower PlaceMilwaukee, WI 53212 USATelephone: +1 414-961-1000

Global Headquarters

First Floor, DLF, Building No. 10-B, DLF Cyber City,Gurgoan – 122002T +91 124 6795400

Sheil State, 1st Floor, Dani Corporate Park, 158 Kalina, C.S.T Road, Kalina, Santacruz (East), Mumbai 400 098 Maharashtra. T : +91 22 67868400

Address Book


Experis IT will offer a cost-effective, scalable solutions and flexible delivery models tailored to your specific objectives and organizational

style.


Give us an opportunity

to help you grow your

business