expert vs novice time management coaching - icf conference 2014
DESCRIPTION
Expert vs. Novice Time Management Coaching was presented at the International Coach Federation Conference in July 2014. The edited audio is available at - http://goo.gl/3JxGFB - the slides are minimalist. Visit my site to receive a great deal more information on time advisng: http:/mytimedesign.comTRANSCRIPT
Expert vs. Novice Time Management Coaching
Presentation to the International Coaching Federation Conference 2014
Francis Wade2Time Labs
Audio Link- http://goo.gl/3JxGFB
Strong start- question or claim…That Good!
How many of you - connect
Mom
Clients: better, smarter
“Time can’t be managed!”
The distinction between the past, present and future…
…only a stubborn persistent illusion.
“I’m already good at time management”
(…even with all the symptoms)
Advice: “I know a guy who…”
TricksTips
Rigid Rules
™®©™®©
Recent Research
“Memory”
Time Management Coaches School
YOU:Helpful, even to clients
who know a LOT
How do you get to that point?How?
3 Requirements
Conceptual model
Approach to Improving
Way to Coach
1
2
3
Don’t manage timeTim
e
Demand
s1
A Time DemandAn internal, individual commitment to complete
an action in the future
1
Discrete, Psychological Objects
1
7 Fundamentals1
Always, Already Juggling
1
Capturing1
Capture Points1
7 Fundamentals1
“Capturing”
• Time Demands flow into your life and get collected in “Capture Points”
• These are temporary points of storage / triage, where they wait for you to make a decision on what to do next with each time demand
• Useful analogies: kitchen sink
1
Potential Capture Points
25
Automatic• email inboxes (personal / work / private, etc.)• voice-mail box• postal mail-box• paper inbox• Twitter• Facebook / social networking• Beeper / text messages• notes passed to you on paper
Manual• mental memory• paper pad• digital voice-recorder• post-it’s / bits of paper / palm of hand• cell phone / pda / smartphone• software (Outlook, OneNote etc.)• Siri on an iPhone
1
Capturing Rubric1 Pay
Attention!
1
White Yellow Orange Green
Capturing Emptying Tossing
Acting Now Storing
Scheduling Listing
1
Conceptual model
Approach to Improving
Way to Coach
1
2
3
Approach to Improving2
?
Role Play Number 1Practicing Diagnosis
2
Role Play 1 – Diagnosis Practice
Purpose: To discover good practices for diagnosing a client’s current skills.
Exercise: In a 5 minute role play, the coach will diagnose 2 behaviors with a coachee. At the end, debrief the exercise for 5 minutes.
2
Coaching Practice Session
1. Circle up into groups of 4/52. Role play – pick a Coach and a Coachee3. The other group member(s) are observers
2
Role Instructions Coach’s Instructions: Interact with the Coachee
until a diagnosis of 2 behaviors in Capturing is complete. Take 5 minutes.
Coachee Instructions: Play the role of a typical/average client
2
An example of the End Result
Save these results for the next step
2
Role Play Time-Line
10 minutes: • conduct role play (5 min)• group debrief / feedback (5
min)
In the debrief ask:“What worked?”“What didn’t work?”“What was missing?”
UsefulPrinciples
2
Debrief both Role Plays2
Role Play Number 2:Creating a Plan with Milestones
2
Role Play 2 – Creating a Plan
Purpose: To discover good practices for setting an improvement plan based on a rubric of time-based productivity behaviors
Exercise: In a 5 minute role play, the coach will develop a plan with a coachee. At the end, debrief the exercise for 5 minutes.
2
Creating a Plan with Milestones
Behavior Today6/19
Milestone #1
Milestone #2
Milestone #3
Carry a manual Capture Point with you at all times
White 8/31/14Yellow
12/31/14Orange
6/30/15Green
Use a manual Capture Point instead of a memory
Yellow 9/30/14Orange
3/31/15Green
n/a
2
Coaching Practice Session - 11. Stay in the same groups2. Role play – pick a new Coach and a Coachee3. Coach’s Instructions: Interact with the
Coachee until a plan is complete
2
Behavior Today Milestone #1
Milestone#2
Milestone#3
Carry a manual Capture Point with you at all times
White Date/belt Date/belt Date/belt
Use a manual Capture Point instead of a memory
Yellow Date/belt Date/belt Date/belt
Coaching Practice Session - 2
Coachee Instructions: Play one of the following roles but don’t tell the coach until the end:
Role 1 – the passive client who needs to change but isn’t motivated
Role 2 - the aggressive client who wants to become a Green Belt as fast as possible
Role 3 – the know it all client who underestimates the challenge
2
Role Play Time-Line10 minutes: • conduct role play• group debrief / feedback
In the debrief ask:“What worked?”“What didn’t work?”“What was missing?”
UsefulPrinciples
2
Debrief both Role Plays2
Approach to Improving2
• Observation• Structured Assessment• Client Self-Evaluation
Coach’s Options
Best Practices
• Train the client to do their own evaluations and plans
• Allow them to take the lead• Explain and Teach right before they try it for
themselves• Plus one more… a big one.
2
Setting up a support environment
2
47
An Ironman triathlete
Paid for the race
Told everyone
Got friends involved in the sport
Made a schedule
Set alarm on watch
Followed online discussiongroups
Joined clubs
Kept a journal
“Fool-Proof”Client committedBased on Small StepsUltra-Supported
2
A Co-Developed
Plan
3 Requirements
Conceptual model
Approach to Improving
Way to Coach
1
2
3
A New Way to Coach3
Goal 1: To Use an Effective Consulting Process
SatisfactionBusiness Success
3
Goal 2: To Leave Coachees Empowered3
“My upgrade is working”
3
“Plus, I can upgrade again
whenever I want”
3
An Effective Process in 8 Phases1. Gauging
2. Probing3. Contracting
4. Teaching 5. Co-Diagnosing6. Co-Planning7. Co-Crafting an Environment
8. Supporting
3
1. Gauging: Is there a real problem?3
2. Probing: How do we reveal the problem?3
3. Contracting: What’s the new agreement?
3
4. Teaching: What does the coachee need to learn?
Capturing
3
5. Co-Diagnosing: How does the coachee’s skills stack up?
3
An Effective Process in 8 Phases1. Gauging
2. Probing3. Contracting
4. Teaching 5. Co-Diagnosing6. Co-Planning7. Co-Crafting an Environment
8. Supporting
3
6. Co-Planning: What do you do and when?3
7. Co-Crafting: What environment does the client need?
3
8. Supporting: What long-term coaching help is required?
3
8 Effective Phases
1. Gauging
2. Probing3. Contracting
4. Teaching 5. Co-Diagnosing6. Co-Planning7. Co-Crafting an Environment
8. Supporting
3
Probing 3
Pick a client3
Probing: A High Stakes Conversation
Goal: To agree on the new problem – time management – and shift the consulting relationship
• A surprise?• “I already know time management”
It could go badly
3
How do we agree on the problem?
Permission
Purpose/Agenda/Logistics
Feedback Model Client at face value?
Start CoachingTemporal Behavior Patterns
3
Skill Practice Session #3
3
Role Plays - ProbingPurpose: To discover and rehearse
good practices for Probing
Exercise: In a role play, the Coach will attempt to conduct an effective Probing conversation with a Coachee.
At the end, debrief the exercise.
3
Practice Probing
1. Stay in the same groups2. Role play – pick a new Coach and a Coachee
Background: They have been working together for the past 6 months on topics unrelated to time management or personal productivity.
3
Practice ProbingCoach’s Instructions: Interact with a current
Coachee in order to convert them into a time management client. You have observed their late arrivals at each session and their persistent multitasking in coaching sessions.
Take 5 minutes.
3
Practice Probing
Coachee Instructions: You have arrived at least 10 minutes late to each of your last coaching sessions. Play one of the following roles but don’t tell the coach until the end:
Role 1 – the client who doesn’t understand what time management even means
Role 2 - the client who is an “expert” at time management
Role 3 – the client who resists changes in close relationships
3
Role Play Time-Line
10 minutes: • conduct role play• group debrief/feedback
In the debrief ask:“What worked?”“What didn’t work?”“What was missing?”
Useful“Probing”Principles
3
Useful Practices? Shout One Liners!3
Probing Cheat Sheet
(available on my website at the ICF Conference
page www.mytimedesign.com)
3
An Example Skill Tracking
Form
Sep 22, 2012
Dec ‘12Dec ‘13
Jun ‘14
Wilma
3
An Effective Process
1. Gauging
2. Probing3. Contracting
4. Teaching 5. Co-Diagnosing6. Co-Planning7. Co-Crafting an Environment
8. Supporting
3
Teaching: What’s the stuff you don’t know?
3
Teaching: New Distinctions
• You take the lead• You illuminate a new principle in a way that
makes something possible for the first time
You could overwhelm
3
Critical Content
Time Demands 7 Fundamentals Peace of Mind
3
How to Teach and Co-Diagnose?
Teach 7 Fundamentals before Co-Diagnosing all 7?
Alternate Teaching and Co-Diagnosing, one Fundamental at a time?
3
Teaching Co-Diagnosing Steps
1. Summarize the Distinction2. Distinguish the Extremes3. Co-Diagnose with a Cheat Sheet4. Look for Gaps5. Complete Component Chart
3
Teaching Cheat Sheet
3
Skill Practice Session #4
3
Role Plays - Teaching
Purpose: To discover and rehearse good practices for Teaching
Exercise: In a 4 minute role play, the coach will Teach “Capturing” to a coachee.
At the end, debrief the exercise.
3
Instructions
• Stay in your same groups• Assign a Coach and Coachee • Coach’s Instructions - Teach the Coachee
about Capturing. • Coachee Instructions: Play the role of the
average / typical client.
3
Role Play Time-Line
8 minutes• read over roles• conduct role play• debrief - distinguish at least 2 useful practices
to use going forward (they may/not have been demonstrated)
3
Useful Practices? Shout One Liners!3
In Summary…
A relationship that works
You can help anyone
“You can help anyone”
The strong
The weak
The oblivious
