2017

Export Consulting

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Civitta is the leading independent consultancy in the Baltics and Western CIS region with strong international reach

CLIENTS

SERVICES

AT GLANCE

Home markets

Countries in which we have completed projects

We also completed projects in the US, Iran, Kazakhstan, Senegal, Egypt, Malaysia and other countries

150+ employees

9 offices in 9 countries: Latvia,

Lithuania, Estonia, Belarus, Russia,

Ukraine, Moldova, Serbia and

Romania.

Management Consulting (Strategy & Innovation,

Organization, processes & change, Sales &

Export, Finance, IT)

Grants & Project Management

Market Research & Data Analytics

Entrepreneurship Support & Startups

Public Policy & Development

1 000+ clients

2 500+ projects

2 bn. EU grants attracted

Main industries:

Public sector & Government

Education, R&D, Healthcare

Energy and Utilities

Telecommunications and ICT

Finance, Insurance, Banking

Manufacturing

Retail and Wholesale

Transport and Logistics

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Flexible approach and international mindset have ensured successful cooperation with clients in 30 countries

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We aim to bring the right minds together to challenge the boundaries and make meaningful changes for our clients

No frills consulting

We work efficiently without wasting client’s time or financial resources

Analytics at core

We gather top analytic minds to serve businesses without industry limitations

Impact-driven

We take responsibility for creating meaningful changes in lives of our clients

Regional presence and global reach

International mindset and flexible approach allow working on projects across the globe

Integrity

We build relationships based on honest communication and personal approach

184 employees

2 500 projects

2 bn EU grants

By choosing us you get

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Wide network of local partners and expertise gives us a competitive advantage

Understanding the business in Eastern Europe, including the local culture and characteristics of competition

In-house teams and local employees (access to local databases and experts, language, local and international networks): over 50 markets

A wide network of proven external partners: Germany, Finland, France, Netherlands, Belgium, Sweden, Serbia, other countries

Own call center (languages: English, Russian, Lithuanian, Polish and German)

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Few of Export

Consulting clients Civitta Advantage

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Strategic partnership with Market Access

Civitta has partnered with Market Access (MA), an international business consultancy based in Portugal, in order to expand the range of markets available for prospection.

Partnership

Experience

12 years Market Access is supporting companies to achieve success in international markets.

Wide network

Market Access has a network of consultants and associates in over 50 markets.

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International network of 57 counties

Civitta office countries Counties where export promotion projects were delivered

Algeria Angola Argentina Australia Azerbaijan Belarus Belgium

Brazil Bulgaria Cameroon Canada Chile China Columbia

Denmark Egypt Estonia Finland France Germany Ghana

India Indonesia Iran Israel Italy Japan Kazakhstan

Latvia Lithuania Luxemburg Mozambique Netherlands Norway Panama

Poland Portugal Qatar Romania Russia Saudi Arabia Serbia

Singapore South Africa Spain Sweden Switzerland Turkey UAE

Uganda UK Ukraine USA Zambia Morocco Moldova Mеxico

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Sample business visit to a target market

Step 1 Kick off meeting

Step 2 Database and targeted companies

Step 3 Contacts and feedback

Step 4 Preparation of itinerary

• Arranging meetings with target companies

• Preparation of itinerary

• Accompanying client’s visit to target company

• Preliminary contacts

• Sending information to target companies

• Telephone follow-up

• Identification of potential importers and partners

• Creation of database with direct contacts

• Selection of target companies

• Meeting with the client

• Information gathering

• Definition of company’s profile and priority contacts

* Business visit to a target market projects usually lasts about 3 months.

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Market development

Step 1 Kick off meeting

Step 2 Database and first contacts

Step 3 Presentation, support and meetings

Step 4 Promotion and local representation

• Client / brand promotion on the market

• Local representation

• Follow-up with contacts and orders

• Presentation of the company, goods and services to the local contacts

• Follow-up contact and evaluation of the interest

• Supporting negotiations for project development

• Preparing schedules for meetings with businesses

• Identification of potential importers and partners

• Creation of database with direct contacts

• Selection of target companies

• First contacts

• Meeting with the client

• Information gathering

• Definition of company’s profile and priority contacts

* Market development projects usually lasts about 6 months to one market, could be longer depending on the market or

several markets.

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Civitta and Market Access roles in the project

Brief description of responsibilities

• Civitta’s Consultant will be a local point of contact to the Client answering all the questions and giving support during the project, starting the kick off meeting.

• Civitta will help and consult Client for the preparation for market visit;

• Civittta Consultant will make sure that communication and the process of the project together with Market Access is smooth and clear and Client’s expectations are met.

• Market Access local expert will be responsible for the delivery of the project;

• Expert will help to prepare or adjust all marketing material for specific market;

• Market Access will help organize logistics and distribution of samples to potential partners;

• Client will get support from a local market consultant with considerable knowledge of the markets, business culture and decision makers;

• Client will receive on going consultations and recommendation about the market and valuable information about their products/services in the specific market.

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Other export services

International strategy, communication and marketing plans;

Market Research;

Local on-going support;

Group trade missions;

Support at exhibitions and participation in trade fairs;

Importers visit to country;

Export development training.

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Team introduction

Olga Dmitrijeva, Civitta Latvia, Senior Consultant

• Market Research, Market Entry Strategy, International Business Development

• Visits to Local Market, Business Missions , Startups and Innovation

• Before: Cormack Consultancy Group, International Business Management, Kaunas University of

Technology

Anna Rozenfelde, Civitta Latvia, Project Manager

• Market research, Export consulting, International Business Development

• Visits to Local Market, Business Missions

• Before: Cormack Consultancy Group, Berendsen, Skonto Buve

Danielius Stasiulis, Civitta Lithuania, Associate Partner

• Entrepreneurship Support Services, Grants and Project Management, Market Research

• Startups and Innovation, Professional Services

• Before: Stockholm School of Economics in Riga, UC Berkeley, BlastMat, Cesim

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Team introduction

Giedre Jarasune, Civitta Lithuania, Senior Consultant

• Market Research, Market Entry Strategy, International Business Development

• Visits to Local Market, Business Missions

• Before: Cormack Consultancy Baltic, International Business Management, Kaunas University of

Technology

Lina Bajoraite, Civitta Lithuania, Consultant

• Market research, Market Entry Strategy, International Business Development

• Visits to Local Market

• Before: Cormack Consultancy Baltic, International and European Trade and Investment Law,

University of Amsterdam

Pedro A. Vieira, Market Access (Portugal), Partner

• International Business Consultations, International Business Strategy, Market Development,

Business Missions and Match Making event

• Lecturer of subjects related to international business and intercultural communication

• Before: Trade Office Commission in Portugal and Japan (Tokyo), MBA with a specialization in

Marketing, Porto University

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Team introduction

Juliana Bolhao Teixeira, Market Access (Portugal), International Business Consultant

• Counselling, advising and training SMEs in international business development

• Delivering an export development program for high growth exporters, working on a one-to-one

basis with companies in the French and German speaking countries in Europe

• Before: Commercial assistant in Kerion (ceramics producer) in export related activities

Olesya Leschuk, Market Access (Portugal), International Business Consultant

• Providing consultancy and assisting companies to find the right partner on their wished for

market, clients' support during the negotiations period and sales process ;

• Building business development strategies for international markets, training & development of

the personnel in international communications, marketing and sales.;

• Before: Founder of SIP shop in Portugal, Co-founder for Real estate Boutique

Stephanie Da Silva, Market Access (Portugal), International Business Consultant

• Export consultancy, finding right partners, client support during negotiations, client

representation in the market;

• Business development strategies for international markets, marketing and sales.;

• Before: Representative in Automotive industry

Estonia - Latvia - Lithuania - Belarus – Russia – Ukraine – Moldova-Serbia-Romania

www.civitta.com