express installation assistant - rockwell automation · 2017-02-28 · express installation...

EXPRESS INSTALLATION ASSISTANT

Rockwell Automation Publication HSEVP-QR001B-EN-E-February 2017

Supersedes Publication HSEVP-QR001A-EN-E-December 2015

2 Rockwell Automation Publication HSEVP-QR001B-EN-E-February 2017

Preface

© 2017 Rockwell Automation Technologies, Inc. All rights reserved. Printed in USA. This document and any accompanying Rockwell Software products are copyrighted by Rockwell Automation, Inc. Any reproduction and/or distribution without prior written consent from Rockwell Automation, Inc. is strictly prohibited. Please refer to the license agreement for details.

You can view the Rockwell Automation End-User License Agreement ("EULA") by opening the EULA.rtf file located in the License folder on your product installation DVD.

The third-party licenses are available in the Third-party Licenses folder on your hard drive. This product includes software developed by The Apache Software Foundation (http://www.apache.org/). Please read the LICENSE files present in the Third-party Licenses folder on your hard drive. The names "log4net" and "Apache Software Foundation" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact [email protected]. The Third-party Licenses folder is located in the Common Files\Rockwell\Help\<Name of FactoryTalk Historian suite>\ folder in the Program Files (x86) directory on your hard drive.

FactoryTalk, FactoryTalk Activation, FactoryTalk Activation Manager, FactoryTalk Administration Console, FactoryTalk Historian Asset Framework, FactoryTalk Historian Analysis Service, FactoryTalk Diagnostics, FactoryTalk Directory, FactoryTalk Historian DataLink Client, FactoryTalk Historian Machine Edition (ME), FactoryTalk Historian Site Edition (SE), FactoryTalk Live Data, FactoryTalk Historian ProcessBook, FactoryTalk Services, FactoryTalk VantagePoint, FactoryTalk View, FactoryTalk ViewStudio, Rockwell, Rockwell Automation, Rockwell Software, RSView, RSView Machine Edition, RSView ME Station, RSView Studio, RSLinx Classic, and RSLinx Enterprise are trademarks of Rockwell Automation, Inc. Any Rockwell Automation software or hardware not mentioned here is also a trademark, registered or otherwise, of Rockwell Automation, Inc.

ActiveX, Microsoft, Microsoft Access, SQL Server, Visual Basic, Visual C++, Visual SourceSafe, Windows, Windows ME, Windows NT, Windows 2000, Windows Server, Windows XP, Windows 7, Windows Vista, Windows 8, Windows 10 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. ControlNet is a registered trademark of ControlNet International. DeviceNet is a trademark of the Open DeviceNet Vendor Association, Inc. (ODVA) OLE for Process Control (OPC) is a registered trademark of the OPC Foundation. Oracle, SQL*Net, and SQL*Plus are registered trademarks of Oracle Corporation. All other trademarks are the property of their respective holders and are hereby acknowledged.

This product is warranted in accordance with the product license. The product’s performance may be affected by system configuration, the application being performed, operator control, maintenance, and other related factors. Rockwell Automation is not responsible for these intervening factors. The instructions in this document do not cover all the details or variations in the equipment, procedure, or process described, nor do they provide directions for meeting every possible contingency during installation, operation, or maintenance. This product’s implementation may vary among users. This document is current as of the time of release of the product; however, the accompanying software may have changed since the release. Rockwell Automation, Inc. reserves the right to change any information contained in this document or the software at any time without prior notice. It is your responsibility to obtain the most current information available from Rockwell when installing or using this product.

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Warranty

Preface

Rockwell Automation Publication HSEVP-QR001B-EN-E-February 2017 3

Rockwell Automation maintains current product environmental information on its website at http://www.rockwellautomation.com/rockwellautomation/about-us/sustainability-ethics/product-environmental-compliance.page.

Customer Support Telephone — 1.440.646.3434 Online Support — http://www.rockwellautomation.com/support/

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Preface



Table of Contents

Chapter 1

Choose the installation/upgrade option ................................................ 10

Chapter 2 System requirements ................................................................................... 14 Prerequisites .................................................................................................. 14 Run the express installation ...................................................................... 15

Install FactoryTalk Services ................................................................. 16 Install FactoryTalk Historian SE and FactoryTalk VantagePoint 17

Chapter 3

Chapter 4

Install FactoryTalk Historian SE ............................................................. 23 Install FactoryTalk VantagePoint ........................................................... 23

Chapter 5 Remove FactoryTalk Historian SE ......................................................... 25

Connect FactoryTalk VantagePoint to a stand-alone Historian server 25

Install FactoryTalk Historian SDK .............................................. 26 Create a trust between FactoryTalk Historian and FactoryTalk VantagePoint ............................................................. 27 Configure connection to a Historian server ............................... 29 Add and configure a stand-alone FactoryTalk Historian connector ............................................................................................ 30

Remove FactoryTalk VantagePoint ........................................................ 30

Overview

Express installation

Express upgrade

Advanced installation/upgrade

Remove FactoryTalk Historian SE and FactoryTalk VantagePoint

Table of Contents



Chapter 1

Overview

FactoryTalk Historian Site Edition (SE) provides the capability to collect, store, analyze, and visualize data using a powerful engine and a set of reporting tools such as time-series trends, bar charts, pie charts, Pareto charts, tabular trends, and a method of generating reports using Microsoft Excel. It also uses compressed-storage data algorithms to contain a vast amount of data in a small format.

FactoryTalk VantagePoint allows you to explore hidden manufacturing data, including viewing web-based reports and KPI dashboards delivered through the Portal. VantagePoint allows you to integrate information from multiple heterogeneous sources into a single model called the Unified Production Model (UPM). The primary purpose of the UPM is to integrate data from the organization’s many different production data sources, including: sensors, control equipment, man-machine interfaces, maintenance management systems, custom databases, manufacturing execution systems, and business applications. The integration of this data makes it appear as though these diverse and often unrelated systems are part of a single, coherent application.

You can install/upgrade FactoryTalk Historian SE and FactoryTalk VantagePoint in different ways, depending on your computer configuration and the requirements of your environment.

It is recommended that you first use the Help me choose the installation option link on the FactoryTalk Historian SE installation media to learn which option is the best for you. The link starts the Installation Advisor that analyzes your computer configuration and recommends the best installation/upgrade choice.

For details, see "Choose the installation/upgrade option (page 10)".

Chapter 1 Overview


There are the following options of installing and upgrading FactoryTalk Historian SE and FactoryTalk VantagePoint:


The express installation is suitable for new installations. It installs FactoryTalk Historian SE and FactoryTalk VantagePoint onto a newly deployed computer during one installation process. It should be considered only for small Historian applications with less than 5000 tags.

It also installs Microsoft SQL Server Express Edition.

In this option, all components are installed on the same computer.

For details, see "Express installation (page 13)".


The advanced installation is suitable, if you want to:

• Create a Historian collective on two different computers.

• Use an existing SQL Server instance with FactoryTalk VantagePoint or FactoryTalk Historian Asset Framework other than the one provided with FactoryTalk Historian SE.

• Use applications greater than 5000 tags and building out the Asset Framework model.

In this case SQL Server Standard Edition rather than Express should be used.

• Install FactoryTalk Historian Asset Framework Server in other mode than default.

• Install individual components (Internet Information Services (IIS), FactoryTalk Historian SE Server, FactoryTalk Historian Asset Framework Server, SQL Server Express, or FactoryTalk VantagePoint) on separate computers.

Overview Chapter 1


• Install the components to a drive other than the default operating system drive (usually drive C).

• Upgrade the components that are already installed on your computer in a previous version and you can't upgrade them using the express upgrade option.

In this option, FactoryTalk Historian SE and FactoryTalk VantagePoint are installed during separate installation processes.

For details, see "Advanced installation/upgrade (page 23)".

Express update

The express upgrade is suitable for a computer on which the previous version of FactoryTalk Historian SE and FactoryTalk VantagePoint were installed using the express installation option and all the components installed at that time still exist on the computer.

It upgrades FactoryTalk Historian SE and FactoryTalk VantagePoint to the latest version during one upgrade process.

In this option, all components are installed on the same computer.

The configuration remains unchanged during the upgrade. The process consists only of upgrading the installed components to newer versions. The SQL database is not upgraded.

NOTE The SQL Express database may get upgraded when you didn't follow the Advisor's recommendation and you run the express installation rather than the recommended advanced installation.

The express upgrade is not supported if the FactoryTalk Historian SE and FactoryTalk VantagePoint components were installed using other installers than the express installation option version 4.00.01.

For details, see "Express upgrade (page 21)".

Chapter 1 Overview


The FactoryTalk Historian SE Installation Advisor is a tool that helps you select the best installation or upgrade option on the computer on which you are running the Advisor, based on the computer's analysis gathered by the Advisor and your replies to the Advisor's questions.

Run the Advisor only once, before you run any specific installer on the FactoryTalk Historian SE installation media.

Once you run the installer recommended by the Advisor, and the installation is disrupted for some reason, start the installation again using the exact installer recommended by the Advisor, with which the installation was started for the first time.

To run the FactoryTalk Historian SE Installation Advisor:

1. Run the FactoryTalk Historian SE installation media.

The installation wizard window appears.

2. On the main page, click Help me choose the installation option.

The FactoryTalk Historian SE Installation Advisor is launched.

It performs a preliminary analysis of the computer and then, depending on the analysis result, displays relevant information.

Choose the installation/upgrade option

Overview Chapter 1


The following flowchart illustrates the recommendation making process:

Chapter 1 Overview



Chapter 2


The express installation process of FactoryTalk Historian SE 5.01.00 and FactoryTalk VantagePoint 8.00.00 is for new installations as well as upgrades of components that were installed using the previous version of the express installation option.

It installs FactoryTalk Historian SE and FactoryTalk VantagePoint during one installation process. During the installation, all components are installed on a single computer.

Choose the express installation if it is recommended by the Installation Advisor.

For details, see "Overview (page 7)", and "Choose the installation/upgrade option (page 10)".

NOTE Before you begin the express installation, make sure that you meet all the required system requirements and prerequisites. For details, see "System requirements (page 14)" and "Prerequisites (page 14)".

The express installation covers:

• The automated installation of the following components:

• Microsoft SQL Server Express Edition.

• FactoryTalk Historian Asset Framework.

• FactoryTalk Historian SE.

• FactoryTalk VantagePoint.

• The automated configuration of the following components:

• FactoryTalk Historian SE Server.

Chapter 2 Express installation


• FactoryTalk Live Data Interface.

• FactoryTalk connectors.

• Internet Information Services (IIS), for which the following features are enabled:

• Windows Authentication.

• ASP.NET 4.5.

• ASP.NET 3.5.

• The automated configuration of FactoryTalk Historian SE tags and VantagePoint types.

Minimum:

Item Description Processor Processor with the total of 4 cores, 2.2 GHz. Memory (RAM) 8 GB RAM.

Storage (drive) 500 GB. Network 100 Megabit Ethernet card or faster.

Recommended:

Item Description Processor Processor with the total of 4 cores, 2.2 GHz. Memory (RAM) 12-16 GB RAM.

Storage (drive) 2 TB. Network 100 Megabit Ethernet card or faster.

Before installing FactoryTalk Historian SE and FactoryTalk VantagePoint, make sure that the computer on which you are going to run the installation meets the following prerequisites:

• Windows Server 2012 R2 operating system is installed with all required Microsoft security patches.

System requirements

Prerequisites

Express installation Chapter 2


• The following applications are installed:

• Microsoft Excel 2016 or 2013 (all 32-bit versions).

(Optional) Needed if you create VantagePoint Excel reports.

• The following applications are not installed:

• Any FactoryTalk Historian components.

• Any FactoryTalk VantagePoint components.

• Any OSIsoft components.

NOTE For the upgrade, these components may be present in the system as long as they were installed using the previous version of the express installation option.

• The Windows Update service is temporarily turned off so that it does not interfere with the automatic configuration after the installation and computer restart.

• The time is set correctly on the computer where you will perform the express installation. Otherwise, the FactoryTalk Historian SE Server may not start correctly and the configuration of the Historian environment will fail.

NOTE Before you begin the express installation, make sure that you meet all the required system requirements and prerequisites. For details, see "System requirements (page 14)" and "Prerequisites (page 14)".

During the installation, you will need to provide the following:

• The user name, organization name, and 10-digit product serial number (required during the FactoryTalk Historian SE installation).

• The login and password required for the remote FactoryTalk Directory (if used).

Run the express installation



By default, the FactoryTalk Directory will be created on the computer on which you are running the express installation (localhost). In this case no credentials are required.

You will need to define a FactoryTalk application, areas, data servers (RSLinx Enterprise), and create shortcuts to your controllers. This is typically done using the FactoryTalk Administration Console.

If you connect to an existing remote FactoryTalk Directory instead, you will need to provide the login, password, and the computer location.

If there are existing RSLinx Enterprise data servers within this directory, it is recommended that you also install a FactoryTalk Historian Live Data Interface on that data server computer. To install it, click Advanced installation options > Install FactoryTalk Historian Site Edition > Install FactoryTalk Historian Site Edition > Install FactoryTalk Historian Live Data Interface on the installation media.

The express installation consists of the following steps:

1. Install FactoryTalk Services (page 16)

2. Install FactoryTalk Historian SE and FactoryTalk VantagePoint (page 17)

To install FactoryTalk Services:


2. On the welcome page of the installation wizard, click Install FactoryTalk Historian SE and FactoryTalk VantagePoint.

The Install FactoryTalk Historian SE and FactoryTalk VantagePoint page appears.

3. Click Install FactoryTalk Services and follow the on-screen instructions.

Install FactoryTalk Services



During the installation of FactoryTalk Services the following core components are installed:

• FactoryTalk Activation Manager 4.00.02

• FactoryTalk Services Platform 2.90.00

• RSLinx Enterprise 5.90.00

Microsoft® .NET Framework 4.6 is a prerequisite for installing FactoryTalk Services. If it is not installed on the computer, .NET Framework will be installed at the beginning of the FactoryTalk Services installation process. You will also be prompted to install a certain level of Microsoft patches that are required by .NET Framework and to perform one or more computer restarts to in order to finish the installation of .NET Framework.

TIP You may omit restarting the computer after the FactoryTalk Services installation is complete.

To install FactoryTalk Historian SE and FactoryTalk VantagePoint:


2. On the welcome page of the installation wizard, click Install FactoryTalk Historian SE and FactoryTalk VantagePoint.

The Install FactoryTalk Historian SE and FactoryTalk VantagePoint page appears.

3. Click Install FactoryTalk Historian SE and FactoryTalk VantagePoint and follow the on-screen instructions.

The installation process consists of the following steps:

1. Installing FactoryTalk Historian SE.

2. Setting the FactoryTalk Directory.

If you have an existing remote FactoryTalk Directory in your system, type the computer name and connect to it

Install FactoryTalk Historian SE and FactoryTalk VantagePoint



providing the correct username and password. If you want to create a new FactoryTalk Directory, click OK to create one locally.

3. Installing FactoryTalk VantagePoint.

4. Displaying the release notes.

TIP Close the release notes to continue.

5. Restart the computer once the installation is complete.

After restarting the computer, the configuration of the Historian environment is performed. It is indicated with the Command Prompt window that appears with the following message:

The Historian environment is configured in the following way:

• The FactoryTalk Historian SE Server is registered in the FactoryTalk Directory.

• The local interface for the FactoryTalk Historian SE Server is defined (with the default name FTLD1) and started. A PI trust for the FTLD interface (Trust_FTLDInterface) is created, if it does not exist in the system yet.

• FactoryTalk Historian connectors are created.

4. Wait until the window is closed and the configuration is complete.



TIP If you connected to an existing FactoryTalk Directory and there is an existing RSLinx Enterprise data server within this directory, it is recommended that you also install a FactoryTalk Historian Live Data Interface on that data server computer. To install it, click Advanced installation options > Install FactoryTalk Historian Site Edition > Install FactoryTalk Historian Site Edition > Install FactoryTalk Historian Live Data Interface on the installation media.


Chapter 3

Express upgrade

Choose the express upgrade if it is recommended by the Installation Advisor.

For details, see "Choose the installation/upgrade option (page 10)".

The express upgrade steps are the same as the express installation steps.

For details, see "Express installation (page 13)".

Chapter 3 Express upgrade



Chapter 4


Choose the advanced installation if it is recommended by the Installation Advisor.

For details, see "Overview (page 7)", and "Choose the installation/upgrade option (page 10)".

To install FactoryTalk Historian SE using the advanced option:

1. On the welcome page of the installation wizard, click Install FactoryTalk Historian Site Edition.

2. Click Open Installation Instructions.

3. Review the FactoryTalk Historian Installation Assistant and the FactoryTalk Historian Installation and Configuration Guide, and then begin the installation.

TIP For more information on installing FactoryTalk Historian SE, refer to the FactoryTalk Historian SE documentation.

To install FactoryTalk VantagePoint using the advanced option:

1. On the welcome page of the installation wizard, click Install FactoryTalk VantagePoint.

2. Review the FactoryTalk VantagePoint Getting Results Guide, and then begin the installation.

TIP For more information on installing FactoryTalk VantagePoint, refer to the FactoryTalk VantagePoint documentation.

Install FactoryTalk Historian SE

Install FactoryTalk VantagePoint

Chapter 4 Advanced installation/upgrade



Chapter 5

Remove FactoryTalk Historian SE and FactoryTalk VantagePoint

It is not possible to remove FactoryTalk Historian SE 5.01.00 and FactoryTalk VantagePoint 8.00.00 together during one removal process, you can only remove them individually.

For information on removing FactoryTalk Historian SE, refer to the FactoryTalk Historian SE documentation, available on the installation media under Advanced installation options > Install FactoryTalk Historian SE.

ATTENTION Please pay attention to the following: • If you remove FactoryTalk Historian SE, FactoryTalk VantagePoint

will stop functioning. • If you remove connectors to FactoryTalk Historian SE in VantagePoint

Manager, and then remove FactoryTalk Historian SE, FactoryTalk VantagePoint will still work, but it will not be possible to create connectors to FactoryTalk Historian SE again.

In such case, you may want to configure FactoryTalk VantagePoint to connect to a stand-alone Historian server. For details, see "Connect FactoryTalk VantagePoint to a stand-alone Historian server (page 25)".

After you have removed FactoryTalk Historian SE to which FactoryTalk VantagePoint was connected, you may want to configure FactoryTalk VantagePoint so that it connects to a stand-alone Historian server.

The process consists of the following steps:

1. Install FactoryTalk Historian SDK (page 26)

Remove FactoryTalk Historian SE

Connect FactoryTalk VantagePoint to a stand-alone Historian server

Chapter 5 Remove FactoryTalk Historian SE and FactoryTalk VantagePoint


2. Create a trust between FactoryTalk Historian and FactoryTalk VantagePoint (page 27)

3. Configure connection to a Historian server (page 29)

4. Add and configure a stand-alone FactoryTalk Historian connector (page 30)

To install the FactoryTalk Historian SDK:


2. On the welcome page of the installation wizard, click Install FactoryTalk VantagePoint.

3. Click Install FactoryTalk VantagePoint.

4. Click Install FactoryTalk Historian SDK (recommended).

The FactoryTalk Historian SDK installation wizard appears.

5. Follow the on-screen instructions to complete the installation process.

During the installation, the following message will appear:

6. Click Yes.

7. Wait until the installation process completes.

8. On the Installation Wizard Completed page, click Finish.

The Confirm the reboot dialog box appears.

9. Click Yes.

Install FactoryTalk Historian SDK

Remove FactoryTalk Historian SE and FactoryTalk VantagePoint Chapter 5


In order to ensure a successful communication between the Historian server and the FactoryTalk VantagePoint computer, you need to create a trust between the two computers.

Perform the following steps on the Historian server computer.

To create a security trust between the Historian server and the FactoryTalk VantagePoint computer:

1. Open System Management Tools.

TIP For details, see "Open System Management Tools on Windows Server 2012 R2, 2012, and 2008 R2 (page 28)".

The System Management Tools dialog box appears.

2. Under Collectives and Servers, select the FactoryTalk Historian SE server for which you want to create the trust.

3. Under System Management Tools, select Security > Mappings & Trust.

4. Go to the Trusts tab.

5. On the toolbar, click the arrow next to , and then select Advanced.

The Add New Trust dialog box appears.

6. In the Trust Name box, type a name of the trust.

7. In the Server Name list, select the FactoryTalk Historian SE server for which you want to create the trust.

8. In the IP Address box, type the IP address of the FactoryTalk VantagePoint computer with which you want the Historian server to communicate.

9. In the NetMask box, type 255.255.255.255.

10. In the PI Identity box, select the identity:

Create a trust between FactoryTalk Historian and FactoryTalk VantagePoint



1. Click .

The Select PI Identity, PI Group, or PI User dialog box appears.

2. From the Type list, select PI Users.

3. From the list, select FTHEngineer, and then click OK.

11. Click OK.

The new trust appears in the Trusts tab.

To open System Management Tools...

...On Windows Server 2012 R2:

1. On the Start menu, click .

The Start screen appears.

2. Start typing System Management Tools.

Search results are displayed on the screen.

3. Click .

The System Management Tools window appears.

...On Windows Server 2012:

1. On the desktop, move the mouse pointer to the lower-left corner of the screen, until the Start tile appears.

2. Click the Start tile.

Open System Management Tools on Windows Server 2012 R2, 2012, and 2008 R2

Remove FactoryTalk Historian SE and FactoryTalk VantagePoint Chapter 5


The Start screen appears.

3. Start typing System Management Tools.


4. Click .


...On Windows Server 2008 R2:

1. On the Start menu, click .

2. In the Search programs and files box, start typing System Management Tools.


3. Click .


To configure connection to a Historian server:

1. Open AboutPI-SDK.

The PI SDK Utility window appears.

2. On the Connections menu, click Add Server.

The Add PI Server dialog box appears.

Configure connection to a Historian server



3. In the Network Path/FQDN box, type the IP address of the Historian server.

4. Click OK.

The Historian server is added to the Connections pane.

Now you can add and configure in FactoryTalk VantagePoint a stand-alone FactoryTalk Historian connector to the Historian server that you have specified in step "Configure connection to a Historian server (page 29)".

For details, see the FactoryTalk VantagePoint help, section Connectivity and integration > Creating connectors > Stand-alone FactoryTalk Historian connector.

For information on removing FactoryTalk VantagePoint, refer to the FactoryTalk VantagePoint documentation, available on the installation media under Advanced installation options > Install FactoryTalk VantagePoint.

Add and configure a stand-alone FactoryTalk Historian connector

Remove FactoryTalk VantagePoint


Index

A Add and configure a stand-alone FactoryTalk Historian connector 30 Advanced installation/upgrade 23

C Choose the installation/upgrade option 10 Configure connection to a Historian server 29 Connect FactoryTalk VantagePoint to a stand-alone Historian server 25 Create a trust between FactoryTalk Historian and FactoryTalk VantagePoint 27

D Documentation Feedback 32

E Express installation 13 Express upgrade 21

I Install FactoryTalk Historian SDK 26 Install FactoryTalk Historian SE 23 Install FactoryTalk Historian SE and FactoryTalk VantagePoint 17 Install FactoryTalk Services 16

Install FactoryTalk VantagePoint 23 Installation Assistance 32

N New Product Satisfaction Return 32

O Open System Management Tools on Windows Server 2012 R2, 2012, and 2008 R2 28 Overview 7

P Preface 2 Prerequisites 14

R Remove FactoryTalk Historian SE 25 Remove FactoryTalk Historian SE and FactoryTalk VantagePoint 25 Remove FactoryTalk VantagePoint 30 Rockwell Automation Support 32 Run the express installation 15

S System requirements 14

Rockwell Automation Publication HSEVP-QR001B-EN-E-February 2017 Supersedes Publication HSEVP-QR001A-EN-E-December 2015 Copyright © 2017 Rockwell Automation Technologies, Inc. All Rights Reserved.

Rockwell Automation Support

Rockwell Automation provides technical information on the Web to assist you in using its products. At http://www.rockwellautomation.com/support/ you can find technical and application notes, sample code, and links to software service packs. You can also visit our Support Center at https://rockwellautomation.custhelp.com/ for software updates, support chats and forums, technical information, FAQs, and to sign up for product notification updates.

In addition, we offer multiple support programs for installation, configuration, and troubleshooting. For more information, contact your local distributor or Rockwell Automation representative, or visit http://www.rockwellautomation.com/services/online-phone.

Installation Assistance

If you experience a problem within the first 24 hours of installation, review the information that is contained in this manual. You can contact Customer Support for initial help in getting your product up and running.

United States or Canada 1.440.646.3434

Outside United States or Canada Use the Worldwide Locator at http://www.rockwellautomation.com/rockwellautomation/support/overview.page, or contact your local Rockwell Automation representative.

New Product Satisfaction Return

Rockwell Automation tests all of its products to help ensure that they are fully operational when shipped from the manufacturing facility. However, if your product is not functioning and needs to be returned, follow these procedures.

United States Contact your distributor. You must provide a Customer Support case number (call the phone number above to obtain one) to your distributor to complete the return process.

Outside United States Please contact your local Rockwell Automation representative for the return procedure.

Documentation Feedback

Your comments will help us serve your documentation needs better. If you have any suggestions on how to improve this document, complete this form, publication RA-DU002, available at http://www.rockwellautomation.com/literature/.

Rockwell Automation maintains current product environmental information on its website at http://www.rockwellautomation.com/rockwellautomation/about-us/sustainability-ethics/product-environmental-compliance.page.

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express installation assistant - rockwell automation · 2017-02-28 · express installation...

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