Build User Engagement with the Top AppExchange Apps

@saravarnibright

Sara Varni Bright Director, AppExchange Marketplace

Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year ended January 31, 2012. This document and others are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

WARNING #2: You are entering the app zone!

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The World is all About Apps

The AppExchange is the Leading Marketplace for Business Apps

1400+

Apps

10K+ Reviews

1M+ Installs

We Have Apps for Just About Everything…

Marketing Accounting Expense Management

Recruiting

Analytics Field Service Compensation

Contract Management

eSignature IT Helpdesk eLearning Collaboration Sales

And Can Bring Your Social Enterprise Vision to Life

Employee Social Network

Customer Social Network

Social Profile Market Collaborate

Work

Extend Sell

Service

Pandora’s Social Enterprise

Employee Social Network

Customer Social Network

Social Profile Market Collaborate

Work

Extend Sell

Service

500+ employees

collaborating

Identity Management eSignature

Incentive Management

Contract Management

Accounting

Procurement

Social CRM

Customer Support

Social Profile

Collaborate

Productivity Tools

Collaborate: Bring Data & Users Together in Real-Time

Collaborate: ePrize Contest Builder

•  Promote a competitive spirit with gamification •  Launch sales competitions within Chatter

•  Reward activities like: −  Follow-up on leads −  Advancing opportunities −  Adding records, completing fields

Work: Recruit and Retain the Best Employees

Social Profile

Collaborate

Work

Recruiting

Productivity Tools

Work: Jobscience Recruiting

•  Source, track and manage candidates with resume parsing & intelligent search

•  Syndicate postings via social networks • Design recruiting campaigns to target talent

Extend: Connect Your Back Office to the Front Office

Social Profile

Collaborate

Work

Extend

Productivity Tools

Recruiting

Project Management Accounting

IT Help Desk

Extend: Milestones Project Management

•  Basic project management: track projects, milestones and tasks •  Collaborate via Chatter on project progress and task status

Force.com Labs

Extend: FinancialForce Accounting & PSA

•  Full accounting solution to manage:

-Billing -Accounts Receivable -Collections -General Ledger -Accounts Payable -Reporting & Analysis

•  PSA to manage projects, timecards, billing & expenses

Extend: Remedyforce IT Service Desk Management

•  ITIL-based service desk management

•  Out-of-the-box: −  Incident/problem management −  Change management −  Service request catalogue −  Self-service portal − 

Social Profile

Collaborate

Work

Extend Sell

Productivity Tools

Recruiting

Project Management Accounting

IT Help Desk

eSignature Compensation Management

Sell: Streamline Processes, Close More Business

Sell: Docusign eSignature

•  Send documents electronically to collect eSignatures •  Sign from any device

•  Follow status via Chatter

Sell: Xactly Express Compensation Management

•  Pay commissions or bonuses based on bookings or cash receipt

•  View current and historical commission payments. •  Pro-active tool

Social Profile

Collaborate

Work

Extend Sell

Service

Productivity Tools

Recruiting

Project Management Accounting

IT Help Desk

Data Cleansing eSignature

Compensation Management

Field Service Surveys

Service: Delight Your Customers with World-Class Support

Service: ServiceMax Field Service

•  Manage work orders, optimize scheduling for field agents

•  Manage inventory, warranties, contracts & entitlements •  Available for iPad

Service: Clicktools Customer Surveys

•  Build fully branded surveys, scripts, forms and landing pages

•  Create/amend ANY salesforce information

Social Profile Market Collaborate

Work

Extend Sell

Service

Productivity Tools

Recruiting

Project Management Accounting

IT Help Desk

eSignature Compensation Management

Field Service Surveys

Marketing Automation

Market: Find & Nurture Your Best Leads

Market: Marketo Marketing Automation

•  Email marketing and landing page creation

•  Lead nurturing

•  Lead scoring & analytics

Bonus Round: 6 More Apps to Check Out!

Jitterbit Import/Export data, flat files and databases

Ringlead Identify and de-dupe existing leads

LinkedIn for Salesforce Connect contacts to LinkedIn profiles

Action Plans Set up sales templates for easy follow-up

CalendarAnything Create calendars for any standard or custom object

Memonic Clip web content and attach to accounts

Today’s Apps

Social Profile Market Collaborate

Work

Extend Sell

Service

Docusign eSignature Xactly

Sales Comp

Clicktools Surveys

ServiceMax Field Service

Marketo Marketing Automation

Remedyforce

FinancialForce

Milestones PM

Jobscience Recruiting

ePrize Contest Builder

Meet Our App Experts

Our Expert Panel

Simon Driscoll Sales & Support

Manager Business Stream

Perry Offer CFO

Dialogue Communications

Dick Wallin CIO

Domino Printing

Richard Brown Service Transition

Manager News International

About News International

§  Around 4000 employees across disparate sites on different client platforms in different countries

§  Technology department of around 300 to serve internal users

§  24 x 7 operation

§  Service Desk located in one of the regional offices

§  ITIL aware and leading process maturity within the organisation

Implementation History: •  March 2011- Began search for new service desk software •  Sourcing HP Service Desk replacement EOL •  Technology strategy is to adopt the cloud •  ServiceNow vs Remedyforce •  Decision based on integration capabilities of RF with other SF products

News International & Remedyforce Deployment

Implementation: •  Salesforce CRM implementation • Org finalisation •  Incident, Change, Problem, Service Requests, Knowledge modules complete within 12 weeks •  Utilising the approvals capability

Next steps & additional benefits: •  Access anywhere will support large scale project deliveries •  No more OS dependencies to support product use •  Self-service rollout to end users •  Expanded service request catalogue and access to knowledge •  Chatter integration •  Full email integration to support event and incident management automation •  Process maturity and ISO support

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