extend your cloud with oracle’s functional business services oommen cherian vice president oracle...

Extend your cloud with Oracle’s Functional Business Services

Oommen CherianVice PresidentOracle Managed Cloud ServicesOctober 1, 2014

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 3

Safe Harbor StatementThe following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.


Oracle CloudConsume Oracle as subscription-based services

Private CloudBuild and manage your own cloud using Oracle cloud products

Oracle Cloud SolutionsMultiple, Flexible Deployment Models – You Choose


Oracle Managed Cloud Services is the on-ramp to the Cloud for Oracle customers.


Applications to Disk – Singular Focus on Oracle “Red” Stack The Unique Oracle Advantage

vs.


Hundreds of change projects executed successfully

Up to

5.34 billion database transactions per hour

41+ petabytes of managed storage

World’s largestOracle VM and Linux grid

Massive Scale


• 136 Controls Tested Biannually for Commercial• 96 Controls Tested Biannually for Federal

ISO 27002 Certificate of Conformity

72 Controls Tested Annually Department of Defense (DoD) and Agencies• 1200+ Controls Tested Annually• NIST & DIACAP

ISO Certification

HIPAA Compliance

Compliant Level 1 Service Provider

• 217 Controls Tested Annually

64 Controls Tested Annually

ISAE 3402 / SSAE 16 SOC1

Federal Certification & Accreditation (C&A) & FedRAMP

Payment Card Industry (PCI)

Custom System Validation Services21 CFR Part 11 for Life Sciences

Highly Secure

• 105 Controls Tested Annually SOC2 / SOC3 For Security & Availability

ISO 27001 Certification159 Controls Tested

Annually


Oracle Managed Cloud Services is the on ramp to

the cloud for Oracle Applications and

Technology.

Take your configurations and industry leading

functionality to the cloud on the newest versions of

Oracle software.

Take your business processes to the cloud using Oracles advanced

Applications, Technologies and Services.ONLY Managed Cloud Services focuses on business transaction management

in the cloud.

Proven, reliable, certified. Tested configurations, at the front of Oracle product development queue - find once fix many,

predictive incident management.

Secure - broadest range of security offerings in the market,

compliance with regulatory requirements, best of breed

security investments.

Integrated in to your management and

governance - a virtual extension to the CIO.

Delivered on the most advanced technologies, continuously upgraded.

True transparency and delivery of business

transactions in the cloud.


Oracle Managed Cloud ServicesAward Winning Service Excellence and Customer Value Leadership

2014 North American Managed Cloud Customer Value Leadership Award from business consulting firm Frost & Sullivan

• OMCS was the clear winner – receiving an “exceptional” rating in 9 out of 10 evaluation categories

“Oracle’s customer focus is unmatched in the managed cloud market”

2014 Outsourcing Excellence Award – Best ITO Infrastructure from thought leadership firm Outsourcing Center

• 2013 Winner – Best Cloud

“…full software and hardware platform refresh…zero priority 1 issues during the go-live and stabilization period”


Oracle Managed Cloud Services Customers


Functional Business Services provide an integrated support platform for customers, combining business application support with traditional cloud services


• Functional/Technical Help Desk

• Ticket Based Incident Management

• Problem Management

• Continual Service Improvement

• Month End Closure Support

• Set up / Parameterization

• CEMLI Break Fix

• CEMLI enhancements based on bucket of days

• Critical Batch Monitoring

• Critical Process Improvement

• Keep the Light on CEMLI Services

• Database Administration

• Hyperion Administration

• Siebel Administration

• PSFT Administration

• OTM Administration

• Regression Testing

• Streamline Test Scripts

• Standardize Test Scripts based on Oracle Product scripts

Functional Business Services – Capabilities


Measured Results• Reduce TCO

• Improve Service Levels to Business

• Faster Issue Resolution

• Risk Mitigation

• Faster Deployment of Functional Capability

Extending Value with Functional Business ServicesSupporting ALL Oracle Cloud Solutions

Sample Service Offerings• Functional Service Desk

• Business Process Monitoring

• CEMLI Break Fix / Enhancement

• Functional Regression Testing

• Applications Mgmt

• 3rd Party Product Mgmt

Public Cloud Private Managed Cloud Hybrid Cloud


Realized Benefits of Integrated Platform

Great risk mitigation strategy

Service availability 24x7

Knowledge with a team – not an individual

Scalable Service

Shift handover – seamless process

Reduction in incidents over a period of time

CSI helps align the roadmap


Customer Adoption Patterns

All Industry Verticals

All Major Geographies

All Oracle Products

Any Location

Award Winning

@Oracle @Customer @Partner

North America

Latin America

EuropeMiddle East, AfricaAsia Pacific

http://fusionlearningcenter.oraclecorp.com/


Integrated Delivery Model

Biz. Apps Support Tech Administration

• Continual Service Improvement

• Better quality of enhancements

• Business continuity

• Release Management – Integrated Testing Services

• Integrated with Release Mgmt

• Coordinated release cycles

• Reduced resolution cycle time

• Leverage standard Oracle test scripts and methodologyIntegrated Support

Platform


Customer Panel

Mr. Rejin Surendran

Mr. Paul Van Amsterdam

Mr. Sree Vaidyanathan

Turnover of €49.8 BILLION at end of 2013

190 Countries in which our products are sold

Emerging markets now represent 57% of Turnover

174,000 Employees

Our vision is to double the size of the business, whilst reducing our environmental footprint and increasing our positive social impact.

Improve the carbon efficiency of our logistics by 40% between 2010 and 2020

Oracle Managed Cloud Services hosting Oracle Transportation Management

CEMLI and Functional Service Desk for 3 production instances

Faster deployment of infrastructure

Proactive monitoring

Hypercare for business critical periods

Co location of key OMCS resources

Intuit Confidential and Proprietary20

Intuit - Leading provider of financial management, tax and online banking solutions for consumers, small & mid-sized businesses and accountants.

Revenue: $4.5B; Employees: 8000+

Ranked 8th in Fortune 2014, 100 Best Companies To Work

Oracle Solutions

Oracle Managed Cloud Services (OMCS) with Helpdesk ; Data Warehouse Consolidation for 45TB on Exadata; Access Management, Identity Management & Analytics; Enhanced Security Services, Data Masking, Penetration Testing; Maximum Availability Disaster Recovery; R12 E-Business Suite deployed on Exadata

Working with OMCS: Key Benefits•Oracle managing a complete Oracle product stack•Speed to deployment •Proactive monitoring with fast issue identification and resolution•Architecture to support peak season•Capacity analysis•Enhanced Security Services •High service level agreements•Single point of contact

The Results•Flawless 48 hour service cutover of 8TB database onto

supported hardware•Flexible access to deep pool of skilled resources for highly

seasonal workload•On-site delivery of service at Customer sites in both Menlo Park

and Bangalore, India• 99.9% Availability achieved

“We were able to achieve our goal of creating an outsourcing Center of Excellence (COE) due to Oracle Managed Cloud Services team’s willingness to take a long-term view of the relationship. Rather than approaching opportunities as a sales pitch, Oracle helped SCEA open up new avenues to pursue their goal of a Business Intelligence (BI) strategy in the cloud. Adding “skin in the game” created a collaborative, responsive, proactive partnership..”

– Sree Vaidyanathan, Senior Director of Business Applications

21

SONY PlayStation (SCEA) – Division of SONY

CHALLENGES/OPPORTUNITIES• Enable rapid, effective rollout of an ERP re-implementation

infrastructure to support PSS4 launch & expansion in Latin America• Slow, manual Integration with other Sony Entities• Enable support of Cloud Gaming business• Enable rapid, effective rollout of infrastructure to support expansion in

Latin America• Absence of Consumer Gold record

SOLUTIONS/PRODUCTS• Oracle Master Data Management (UCM), Value Chain Planning (VCP)• Oracle Hyperion, E-Business Suite, OBIA Analytics, Fusion

Middleware• Oracle Center of Excellence (COE) model providing complete

Technical / Functional application support services including: • Month, Quarter and Year end Business close support. • Functional Service Desk (FSD) ticket based incident

management• Change and Problem management (CEMLI break fix)• CEMLI Enhancement services (critical process improvements

and develop new CEMLI per business requirements)• Technical Administration (Database Administration, Periodic

Maintenance Plan (PMP), Patching, refreshes etc)• Regression Testing Services using OATS technology.

• Manage integration layer developed using Oracle Service Bus (OSB) between Siebel MDM, Informatica & Salesforce.com.

• Production support on Identity Management (IDM) & SOA interfaces.

RESULTS

•>90 % Forecast Accuracy •>72 % Reduction of E-Business Suite Customization•Successful Business & IT transformation ~90 M Consumer Gold Record •Improved Data visibility; Improved Sales & Operations Planning via better demand sensing and improved forecast accuracy•By taking a long-term view & understanding SCEA’s IT and business goals, the OMCS team is viewed as an extension of the SCEA team and are delivering services that provide a competitive differentiator for Sony Playstation.

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Gives Customers a Platform for IT Transformation

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Only Managed Cloud solution with Applications, Platform, and Infrastructure #1 Database, #1 Middleware, Engineered Systems

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Learn More: Sessions & Customer Success Panel DiscussionsDEMOgrounds – Moscone West, ERP Managed Cloud Lounge – Moscone West, Level 3

Session Type Day / Time LocationOracle Managed Cloud Services:

Your On-Ramp to the Cloud Strategy Monday, SEP 2910:15 AM – 11:00 AM Moscone South - 301

How the Cloud is Changing the CIO Role Panel Monday, SEP 291:30 PM – 2:15 PM Moscone South – 300

Innovation that Fuels the CloudManaged Cloud Services Session Tuesday, SEP 30

10:45 AM – 11:30 AM Moscone South – 300

The Next Level: Managed Security in the Cloud Panel Tuesday, SEP 30

12:00 PM – 12:45 PMIntercontinental

Grand Ballroom C

The Power of Engineered Systems in the Cloud Panel Wednesday, OCT 112:45 PM – 1:30 PM Moscone South - 300

Extend Your CloudOracle Functional Business Services Panel Wednesday, OCT 1

2:00 PM – 2:45 PM Moscone South - 309

Managed Cloud Database Service:Database Cloud Delivered On-Premise Session Wednesday, OCT 1

3:30 PM – 4:15 PM Moscone South - 300

Oracle Managed Cloud for Industries Session Thursday, OCT 29:30 AM – 10:15 AM

Marriott MarquisSalon 10/11

extend your cloud with oracle’s functional business services oommen cherian vice president oracle...

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