external customer
TRANSCRIPT
• External Customer
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Cloud computing Since 2000
1 Having found that the new cloud architecture resulted in significant internal efficiency improvements whereby small, fast-moving "two-pizza teams" (teams small enough to feed with two pizzas)
could add new features faster and more easily, Amazon initiated a new product
development effort to provide cloud computing to external customers, and
launched Amazon Web Services (AWS) on a utility computing basis in 2006.
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Employee experience management
1 Employee Experience Management (EEM) is conceptualized by Abhari as
an approach to deliver excellent experience to employees, which leads to the positive customer
experience by emphasizing on their experiential needs - like Experiential
Marketing for external customers.
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Employee experience management
1 EEM, same as Internal marketing, is an internal approach by focusing on employees (internal customer) prior
to external customers
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Data governance Data governance initiatives
1 Data governance initiatives may be aimed at achieving a number of
objectives including offering better visibility to internal and external customers (such as supply chain management), compliance with
regulatory law, improving operations after rapid company growth or
corporate mergers, or to aid the efficiency of enterprise knowledge
workers by reducing confusion and error and increasing their scope of knowledge
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Business process Other definitions
1 Rummler & Brache (1995) use a definition that clearly encompasses a focus on the organization’s external
customers, when stating that
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Business process Other definitions
1 Other processes produce products that are invisible to the external
customer but essential to the effective management of the
business
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Capability Maturity Model Integration CMMI models
1 CMMI for Services (CMMI-SVC), v1.3 was released in November 2010. It addresses guidance for delivering
services within an organization and to external customers.
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Capability Maturity Model Integration Appraisal
1 To inform external customers and suppliers of how well the
organization’s processes compare to CMMI best practices
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Customer
1 An external customer of an organization is a customer who is not
directly connected to that organization.
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Customer
1 It has since gained wide acceptance in the literature on total quality management and
service marketing; and the customer satisfaction of internal customers is
nowadays recognized by many organizations as a precursor to, and prerequisite for,
external customer satisfaction, with authors such as Tansuhaj, Randall & McCullough
1991 arguing that service organizations that design products for internal customer
satisfaction are better able to satisfy the needs of external customers.
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Quality management - Customer focus
1 Since the organizations depend on their customers, they should understand current and future customer needs,
should meet customer requirements and should try to exceed the expectations of
customers. An organization attains customer focus when all people in the
organization know both the internal and external customers and also what
customer requirements must be met to ensure that both the internal and external customers are satisfied.
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View model - DoDAF views
1 The Department of Defense Architecture Framework (DoDAF) defines a standard
way to organize an enterprise architecture (EA) or systems architecture
into complementary and consistent views. It is especially suited to large
systems with complex integration and interoperability challenges, and is
apparently unique in its use of "operational views" detailing the external
customer's operating domain in which the developing system will operate.
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Acceptance testing - Types of acceptance testing
1 Alpha testing takes place at developers' sites, and involves testing of the
operational system by internal staff, before it is released to external
customers. Beta testing takes place at customers' sites, and involves testing by
a group of customers who use the system at their own locations and
provide feedback, before the system is released to other customers. The latter
is often called “field testing”.
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Incident management - Incident management process, as defined by ITIL
1 The Incident Manager is a functional role, rather than a position of
employment, however both may be true dependent upon the hiring organization.
Incident management provides to the external customer a focal point for
leadership and drive during an event by ensuring adherence to follow-up on
commitments and adequate information flow. This means, presenting to the
customer an entity that accepts ownership of their problem.
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Verification and validation
1 "Validation. The assurance that a product, service, or system meets
the needs of the customer and other identified stakeholders. It often
involves acceptance and suitability with external customers. Contrast
with verification."
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ArchiMate - Layers
1 * The Business layer about business processes, services, functions and events of business units. This layer
offers products and services to external customers, which are realized in the organization by
business processes performed by business actors and roles.
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IT performance management - Operations context
1 * Provides historical data on component usage and workload to
help IT organizations determine appropriate costs and charges for
Internal customer|internal and external customers
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V-Model - Overview
1 * 'Validation.' The assurance that a product, service, or system meets
the needs of the customer and other identified stakeholders. It often
involves acceptance and suitability with external customers. Contrast
with verification.
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HipHop for PHP - History Before HHVM
1 Finally, it was not a drop in replacement for Zend as external customers would have to change
their whole development and build process to use HPHPc.
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Cloud infrastructure - Since 2000
1 Having found that the new cloud architecture resulted in significant internal efficiency improvements whereby small,
fast-moving two-pizza teams (teams small enough to feed with two pizzas) could add
new features faster and more easily, Amazon initiated a new product
development effort to provide cloud computing to external customers, and
launched Amazon Web Services (AWS) on a utility computing basis in 2006.
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Rio Tinto Alcan - Bauxite and alumina
1 Alcan owns, operates or has an interest in six bauxite mines and deposits, five smelter-grade alumina refineries and
six specialty aluminas plants. Its Bauxite Alumina group refines bauxite
ore into smelter-grade alumina for Alcan’s Primary Metal group and
external customers and specialty-grade alumina for third parties. It also owns an extensive transportation network,
including trucking, rail, marine shipping and port facilities worldwide.
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Indirect procurement
1 'Indirect Procurement' is the sourcing of all goods and services for a business that enable its activity. Or looking at it another way, the goods and services
classified under the umbrella of indirect procurement are commonly bought for consumption by internal stakeholders
(business units or functions) rather than the external customer or client. Indirect Procurement categories include, but are
not limited to:
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Service provider
1 Type III SPs provide IT services to external customers and subsequently can be referred to as external service providers (ESPs) which range from a full IT organization/service outsource
via managed services or MSPs (managed service providers) to
limited product feature delivery via ASPs (application service providers).
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Schott AG - SCHOTT Research and Development
1 Located in Duryea, PA, SCHOTT’s North America center for Research and Development provides support for SCHOTT business divisions and external customers in science and
engineering.[http://www.us.schott.com/english/company/research/index.html SCHOTT North America center for
Research and Development]
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TypeScript - Background
1 TypeScript originates from the need to develop large-scale JavaScript
applications. The people behind the language at Microsoft have said that
internal as well as external customers expressed problems
structuring their code in JavaScript.
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Customers
1 * An 'external customer' of an organization is a customer who is not
directly connected to that organization.
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Customers
1 It has since gained wide acceptance in the literature on total quality management and
service marketing; and the customer satisfaction of internal customers is
nowadays recognized by many organizations as a precursor to, and prerequisite for, external customer
satisfaction, with authors such as arguing that service organizations that design
products for internal customer satisfaction are better able to satisfy the needs of
external customers
https://store.theartofservice.com/the-external-customer-toolkit.html
Business processes - Other definitions
1 Rummler Brache (1995)Rummler Brache (1995). Improving
Performance: How to manage the white space on the organizational
chart. Jossey-Bass, San Francisco use a definition that clearly encompasses
a focus on the organization’s external customers, when stating
that
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GAIL - GAILTEL
1 GAILTEL services include long term lease of Dark Fibre and Duct under IRU, Tower space collocation facilities and point-to-
point leased line Bandwidth services. With SDH DWDM as the core layer,
GAILTEL network is built largely along the highly secured GAIL’s cross country pipeline corridor and ensure highly reliable and error free service to its internal external customers. The
network is managed centrally on 24X7 basis from a state-of-art Network
Management Centre at Noida.https://store.theartofservice.com/the-external-customer-toolkit.html
Acceptance test - Types of acceptance testing
1 :Alpha testing takes place at developers' sites, and involves testing of the
operational system by internal staff, before it is released to external
customers. Beta testing takes place at customers' sites, and involves testing by
a group of customers who use the system at their own locations and
provide feedback, before the system is released to other customers. The latter
is often called “field testing”.
https://store.theartofservice.com/the-external-customer-toolkit.html
Service system - Scope of the term
1 A work system is a system in which human participants and/or machines
perform work (processes and activities) using information,
technology, and other resources to produce products/services for internal or external customers
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CMMI - CMMI models
1 * CMMI for Services ([http://www.sei.cmu.edu/library/abst
racts/reports/10tr034.cfm CMMI-SVC]), v1.3 was released in
November 2010. It addresses guidance for delivering services
within an organization and to external customers.
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CMMI - Appraisal
1 # To inform external customers and suppliers of how well the
organization’s processes compare to CMMI best practices
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Intelligence analysis - Orienting oneself to the consumers
1 Sometimes, when the producer is struggling with how to meet the needs of both internal and external customers, the solution is to create two different types of products, one for each type of customer.
An internal product might contain detail of sources, collection methods, and analytic techniques, while an external product is
more like journalism. Remember that journalists always address:
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HHVM - History Before HHVM
1 Finally, it was not a drop-in replacement for Zend as external customers would have to change
their whole development and build process to use HPHPc.
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CIO-plus - Use of the CIO-Plus Term
1 In his blog, Vinnie Mirchandani points out that Chris Murphy, an editor of Information Week, has also covered this trend of the
chief information officer role evolving into the [http://www.informationweek.com/big-data/news/big-data-analytics/goodbye-it-hello-digital-business/240150200 chief digital officer], another example of the
CIO-plus, in which chief technology executives have to be concerned with, and
avidly address, the needs of external customer of a business through the use of
technology
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Sales engineer
1 They provide this service to various internal or external customers, and they
may work for a manufacturing|manufacturer (servicing its industrial-
account/business-to-business customers), for a distribution (business)|
distributor (which in turn services the industrial-account/business-to-business customers), or for a third party such as an engineering consultant|consultancy
or a systems integrator.
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Work systems
1 A work system is a system in which human participants and/or machines perform work
(processes and activities) using information, technology, and other
resources to produce products/services for internal or external customers. Typical business organizations contain work systems that procure materials from suppliers, produce products, deliver
products to customers, find customers, create financial reports, hire employees, coordinate work across departments, and
perform many other functions.
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Work systems - Work system framework
1 Customers may include external customers who receive an
enterprise's products/services and internal customers who are
employed by the enterprise, such as customers of a payroll work system
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Aspiration Management - Integrating Work Ethics to Work Culture
1 Employers are expected to implement appropriate work ethics
management processes, policies and systems that help reflect an
authentic track record of managing internal and external customers
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Boliden AB - Mines
1 The goods produced are sold both to the Group’s own smelters and to external
customers
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In Touch - IT Applications and Services Company Limited (ITAS)
1 ITAS was first established in January 2000 to provide application services for SHIN and its subsidiaries. After
certifying as SAP National Implementation Partner, ITAS has
offered its services to external customers and from then on ITAS has added more to its services line as in E-Business Products and Services.
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Bugatti Royale - Production
1 Six Royales were built between 1929 and 1933, with just three sold to external
customers
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Indian Rare Earths Limited
1 Corporate Research Centre is located at Kollam,
Kerala[http://www.ias.ac.in/currsci/apr102009/1002.pdf ] and carries out research in
the field of value added products from beach sand minerals, undertakes
consultancy projects on mineral separation and flow sheet development, carrying out
mineral analysis and caters to the needs of internal and external customers.
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Volvo Financial Services
1 'Volvo Financial Services' (VFS), established in 2001, develops and
coordinates AB Volvo's operations in dealer and customer financing,
insurance, and related services. A global organization operating in more
than 40 countries, it is focused exclusively on providing financial
services to the Volvo Group's internal and external customers.
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