extreme networks microsoft lync customer presentation
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extreme redes LyncTRANSCRIPT
©2014 Extreme Networks, Inc. All rights reserved.
Extreme Networks Qualified Solutions for Microsoft LyncLeveraging the Power of Technology Partnerships
©2014 Extreme Networks, Inc. All rights reserved.
Market DriversWhy Lync, Why Now?
Unified Communications at inflection point; Applications ascendant
Mobile workforce and BYOD shifting dynamic from traditional desk requirements
Single platform of Voice/Video/IM/Presence/Web for existing MS deployments
©2014 Extreme Networks, Inc. All rights reserved.
Lync Momentum Microsoft now the global leader of enterprise voice lines shipped
Fastest growing business unit at Microsoft – over 30% YOY growth in 2013
Accelerated adoption through Office365 cloud-enabled UC
90% of Fortune 100 currently use Lync as their primary communication tool
Almost 60% of enterprises (500+ seats) are deploying or planning to deploy Lync
©2014 Extreme Networks, Inc. All rights reserved.
The Challenge With Lync Deployment requirements are complex
Often involve separate UC, application and network owners Lack of visibility into performance, metrics, and diagnostics Low quality experiences slow adoption, increase trouble tickets, reduce ROI
More Than Instant Messaging
©2014 Extreme Networks, Inc. All rights reserved.Automated QoS and Comprehensive Analytics Across Lync-Qualified SDN, Wired and Wireless Infrastructures
©2014 Extreme Networks, Inc. All rights reserved.
SimpleExtreme Networks and Microsoft Lync
Assured deployment through qualified wired, wireless, and SDN integration
Holistic network visibility from mobile edge to Lync UC components
Single application for network management, configuration and analytics
©2014 Extreme Networks, Inc. All rights reserved.
FastExtreme Networks and Microsoft Lync
Rapid deployment through automated and adaptive QoS configuration
High performance real-time network transport for “morphing” application traffic
Quickly identify, isolate, and resolve application or network issues
©2014 Extreme Networks, Inc. All rights reserved.
SmartExtreme Networks and Microsoft Lync
Adaptive networking intelligence delivers guaranteed experience
Analytics and in-depth reporting creates granular network visibility and insight
Accelerated user adoption delivers ROI to the business
©2014 Extreme Networks, Inc. All rights reserved.
Microsoft Lync OrchestrationExtreme Networks Harmonizes
Deep partnership and collaboration with Microsoft
High-performance network hardware and pervasive software portfolio
Holistic network automation, visibility and control through evolutionary SDN
integration – deployable at scale TODAY
©2014 Extreme Networks, Inc. All rights reserved.10
Extreme Network - Microsoft Lync Solutions
Lync Qualified Solutions– WIRELESS: IdentiFi WiFi Access points– WIRED: Summit and Black Diamond Switches– SDN: Lync SDN API Integration with OneFabric Connect
Dynamic, adaptive QoS profiles leveraging existing QoS/CoS architectures Context-based Call Reporting for Lync Purview Application Analytics for Lync
©2014 Extreme Networks, Inc. All rights reserved.11
Call Flow Process1. End User initiates a call
• Request is sent to the Lync Front End Server - SIP
2. Lync SDN API passes• Source – Destination IP• UDP Ports used by RTP• Type of Call
3. OneFabric Connect locates devices and users and creates dynamic profile on the switch that applies QoS to the flow/call
• Each Packet is marked for QoS throughout the network
• Leverages existing QoS mechanisms in the core
• Lync Controller provides ongoing information to Extreme NetSight on Jitter and MOS
5. Call Termination• Remove QoS A• Add MOS data to end Report
End to End QoS and Contextual Reporting Solution Microsoft Lync SDN Integration with OneFabric Connect API
©2014 Extreme Networks, Inc. All rights reserved.12
SDN integration - Why does it matter for Lync?
Prioritizing MS Lync based on UDP port ranges or DSCP does not work reliably– UDP port ranges can accidently prioritize other applications using the same ports,
results on QoS degradation for MS Lync – DSCP based marking is only supported on MS endpoints, no support for iOS,
Android etc See also Microsoft TechNet
– Enabling QoS in Lync Server 2013 for devices that are not based on Windows. By default, QoS is disabled for computers and other devices (such as iPhones) that run other operating systems. Although you can use Lync Server to enable and disable Quality of Service for devices, you typically cannot use the product to modify the DSCP codes used by these devices.
– Configuring Quality of Service policies in Lync Server 2013 for clients running on Windows 7 or Windows 8. Note that Microsoft Lync Server 2013 does not support QoS for other Windows operating systems, such as Windows Vista or Windows XP.
Contextual reporting is not available without SDN integration and concurrently NAC deployed
©2014 Extreme Networks, Inc. All rights reserved.13
City of Bellevue, Washington
Saved nearly $100,000 in program budget by deploying Lync vs. traditional IP/PBX System
Deployed QoS end-to-end to 1,200 users in their Microsoft Lync environment in “hours vs. weeks”
Reduced troubleshooting time by quickly identifying application and network-related issues
Gained deeper insights into City application investments and resource use, including Lync user adoption.
“Using Extreme Networks made it quick and easy for us to incorporate the built-in QoS to deliver the best user experience to all of our employees across the City.” - Garrett Solberg, Senior Network Architect, City of Bellevue
©2014 Extreme Networks, Inc. All rights reserved.14
MS Lync Contextual Reporting with OneView
Supported with Netsight, NAC and OneView on any Radius-based network infrastructure
Dashboard Overview Detailed call reporting with
additional context– User– Location– Device Type– Switch Type– AP Type– Software
©2014 Extreme Networks, Inc. All rights reserved.
Call Reporting - Overview
Reporting all calls – MOS– Start, End, Duration– Caller, Callee, URI– Location Info– Session Info
Prioritized Session Info– For EXOS based network elements
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Contextual Reporting - Details
Report by device type – Source and Destination Report by Location, Switch and Type, OS, AP and Type, OS
©2014 Extreme Networks, Inc. All rights reserved.
Simplified Troubleshooting
Find all available user, device data with a simple search
– Search for user or device or other attributes (depending on integrations like MDM and others
Network context is added automatically– Start troubleshooting right out of the
search result
Supported with Netsight, NAC and Oneview on any Radius-based infrastructure
Application context is added when Purview is installed
©2014 Extreme Networks, Inc. All rights reserved.18
MS Lync Reporting and Analytics – PurviewOn any network infrastructure
©2014 Extreme Networks, Inc. All rights reserved.19
MS Lync Reporting and Analytics – Purview
©2014 Extreme Networks, Inc. All rights reserved.20
Lync Qualification
SDN Wired QoSWireless QoS
ONLY Aruba WiFi Controller-based solutions
No support for 3rd party infrastructure
No Aruba Instant support
802.11n solution only
(802.11ac solution not tested)
Lync not a priority for Cisco – UC competitor
No visibility or reporting
SDN announcement immature and not qualified
802.11n solution only
(802.11ac solution not tested)
No end-to-end assurance of
quality or visibility
©2014 Extreme Networks, Inc. All rights reserved.21
Wired and Wireless MS Lync Qualification
Microsoft Unified Communications Open Interoperability Program (UCOIP) is a qualification program for 3rd party infrastructure and telephony vendors. Under this program, devices must pass rigorous and extensive testing, and conform to requirements specified by Microsoft in order to achieve Lync Server partner status.
Extreme Networks | IdentiFi Wireless Appliances and IdentiFi 802.11 Access Points
Extreme Networks | ExtremeXOS 15.3.14
Extreme Networks Wired Lync Qualification supports every aspect of unified communications including VoIP desk phones, softphones, instant messaging and video collaboration using Summit and BlackDdiamond Switches
IdentiFi Wireless Microsoft Lync Qualification ensures your Extreme network investment is interoperable with Microsoft Lync
©2014 Extreme Networks, Inc. All rights reserved.22
IdentiFi Capabilities Validated as part of the Lync Qualification process
Wi-Fi Multimedia (WMM) Flexible Client Access (Airtime
Fairness) Unscheduled Automatic Power Save
Delivery (U-APSD) Client Load Balancing Radio Preference (Bandwidth
Steering) Opportunistic Key Caching (OKC),
802.11i Pre-Authentication (Pre-Auth)
©2014 Extreme Networks, Inc. All rights reserved.23
Software Components
Microsoft Lync 2010 or Lync 2013 Microsoft Lync Software Defined Network (SDN) API 2.0 or higher Extreme Networks NetSight 6.1 or above Advanced License
– NMS-ADV-XXX (e.g NMS-ADV-10 - NetSight Advanced License for up to 10 devices and 100 thin APs)
Extreme Networks NAC 6.1 or above– NAC-A-XX, NAC-V-XX or IA-ES-XX (e.g. IA-ES-1k - Identity and Access 1,000 end-system license)– 500 ES license included in any NMS-ADV license!
Extreme Networks OneFabric Connect (and DCM) Software– https://extranet.enterasys.com/downloads/Pages/SDN.aspx
OPTIONAL (but required to get GTAC support):• PS-DCM-ESU - On-Site installation of Data Center Manager DCM • PS-DCM-VDI - VDI add-on for DCM• PS-DCM-BASICREMOTE - Remote installation of DCM• PS-OF-CONNECT-ESU - On-Site installation of OneFabric Connect using the Predefined Integration Option• PS-OFCONNECTREMOTE - Remote installation of Connect using the Predefined Integration Option
©2014 Extreme Networks, Inc. All rights reserved.
WorkFlows Analytics Security Multi-Tenancy Performance
Platform APIs
On-Premise Mgmt.
NetSight
Cloud/DC Orchestration
Purview
NAC
IdentiFi
Network Abstractions
Brown/Greenfield Element Abstractions
OneControllerNSX,
FloodLight,Others.
Element-Specific APIs
Wireless Fixed Modular 3rd Party Virtual Switch
SDNPlatform
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6. Business Applications
5. Northbound
4. Service Orchestration & Network Mgmt.
3. Network Abstraction
2. Southbound
1. Network & Infrastructure Elements
= Extreme Networks = 3rd Party
OneFabric Connect
Hypervisors
Other NMS
Citrix Others
VMWare Microsoft
OpenStack
Extreme Networks SDN Platform
©2014 Extreme Networks, Inc. All rights reserved.25
Extreme NetworksTechnology Partner Ecosystem
.
• 20+ Integration Partners• 40+ Overall Partners• Packaged and New Solutions• http://www.extremenetworks.com/
partners/tsp/
©2014 Extreme Networks, Inc. All rights reserved.26
Technology Solution Partner ProgramEnhancing value through SDN
Development
Go To Market
Innovation
Validation
• Accelerated delivery of differentiated solutions
• Expanded network value across IT functions• Performance, Flexibility, Resilience,
Analytics, Automation/Programmability
• Validated ecosystem architectures for faster and more transparent deployments
• Mobility, Data Center/Cloud, Convergence, Security, Management, Analytics
Customer/Channel Engagement
©2014 Extreme Networks, Inc. All rights reserved.27
Online Resources
Extreme Networks Microsoft Lync Solution Brief Solution Test Results and Deployment Guide for Microsoft Lync and Extr
eme Networks IdentiFi Wireless Solution Test Results for Microsoft Lync and Extreme Networks Switches OneFabric Connect SDN Integration Partners – Data Sheet CASE STUDY: End-to-End QoS and Analytics on Microsoft Lync at the C
ity of Bellevue VIDEO: End-to-End QoS and Analytics on Microsoft Lync at the City of B
ellevue VIDEO: Demonstration of How Extreme Delivers End-to-End QOS and A
nalytics for Microsoft Lync
©2014 Extreme Networks, Inc. All rights reserved.28
Summary
Extreme Networks provides the industry’s most comprehensive wired, wireless and SDN solution qualified for Microsoft Lync including contextual reporting and advanced analytics
– Optimized Experience for the User– Automated Provisioning of QoS– In depth reporting and analytics
Additional integrated solutions with the Microsoft portfolio enable– Lower operational cost– Higher degree of automation and orchestration– Simplified operation and streamlined troubleshooting
©2014 Extreme Networks, Inc. All rights reserved.29
Thank you.
Please send your questions or comments to [email protected]