The hotel operates with aQuality System Certificate according to

ISO -9001 -ISO 14001HACCP

The management and personnel of theAll Inclusive Resort NANA BEACH believe that“Quality of service” is the only key to success:

We aim to achieve this by offering our guests theopportunity for memorable experiences which, on an

individual level, could be summarized as follows:«I ’ve had a great time

at the NANA BEACH HOTEL ».

The Management

4

Hotel Description«NANA BEACH HOTEL» rests 25 kilometers East of

Heraklion International Airport, in an area east of Chersonissos whichis well known for its mild climate throughout the year.

«NANA BEACH HOTEL» offers a unique combination ofCretan architecture with the facilities of a modern Hotel.

«NANA BEACH HOTEL» is an A’ Class Hotel with 500 rooms.97 of them are in the main building,

68 family rooms with 2 bedrooms and the rest are Bungalows.Each room is spacious and comfortable and is equipped with private

bathroom, hairdryer, direct dial telephone system, satellite T.V., music,air conditioning, central heating, `refrigerator, safety deposit box and

balcony or terrace.«NANA BEACH HOTEL» offers:

RESTAURANTS: Athina, Thalassa, La PergolaA LA CARTE RESTAURANTS: Zorbas, Firenze, Poseidon

SNACK BARS: Nautilus, Poseidon, Veranda, Kalypso, La PergolaBARS: Panorama, Dionyssos, Dolphin

SPORTS ACTIVITIES:Five outdoor swimming pools (3 of them with Jacuzzi)

Two children ’s pools, Children ’s water park, 3 Tennis courts,1 Mini football, 1 Basketball court, Beach volleyball court,

French bowls, Archery, Giant chess, Children ’s playground and Mini club, Teenagers club,Billiards, Table tennis, Darts

Diving centre, Water sport centre (surfing, catamaran, canoes e.t.c.).Animation: Daily program, night shows.

Once a week traditional and international live music.OTHER FACILITIES: Conference room with capacity for 200 pax,

Open air Amphitheatre with capacity for 350 pax. Bridge room,Internet center, Jewellery shop, Mini market, car rental Office,

Orthodox church, Parking.Health club with Fitness studio, Sauna, Turkish bath and Massage,

Hair and Nail Salon.

5

17

18

900

900900

900

900

500

6006

FAMILY APARTMENTSFAMILY APARTMENTS

900

3

4

1

2

19

16

600

600

500500

600 600600

800800

800

800

700

400

100-200

FAMILY APARTMENTSFAMILY APARTMENTS

200

FAMILY APARTMENTSFAMILY APARTMENTS

600 600

600

5 6

9

7

13

10

14

15

11

12

500

700

0

FAMILY APARTMENTSFAMILY APARTMENTS

400 400

300

300

300300

8500

FAMILY APARTMENTSFAMILY APARTMENTS

1. LUGGAGE - REST ROOM

• Guide’s room - Doctor’s office

• Hair & Nail salon

2. KALYPSO - FAMILY APARTMENTS

3. MAIN BUILDING

• Reception

• Bridge room

• «Panorama»

• «Athina»

• Jewellery

Basement

• Indoor pool - turkish bath - sauna - massage

• Conference room

4. MINI MARKET

5. CHILDREN’S WATERPARK

6. CHILDREN’S CLUB

7. «VERANDA»

8. WATER SPORTS CENTER

9. «THALASSA»

10. NAUTILUS

11. LA PERGOLA - ZORBAS

12. «DOLPHIN»

13. «DIONYSSOS»

14. «FIRENZE»

15. ANIMATOR’S OFFICE - AMPHITHEATRE

16. «POSEIDON»

17. SPORT’S CENTERS

18. PARKING

19. AMPHITHEATRE

11

F O O D A N D B E V E R A G E S O U T L E T SRESTAURANTSATHINA:American Breakfast: Buffet style 07:00-10:00Lunch 12:30-15:00Children ’s menu 17:00-18:00Dinner 18:30-22:00THALASSA: Buffet styleAmerican Breakfast 07:30-10:00Continental breakfast 10:00-11:00Dinner 19:00-22:00LA PERGOLA:Snack Bar 10:00-18:00Lunch buffet style 12:00-14:30

For all the a la carte restaurants, reservations are required.The Maitre of the hotel will be pleased to take your reservation duringbreakfast and lunch time (choice of the restaurant upon availability).Formal dress is required in all restaurants during evening meals.ZORBAS (open air)(Greek traditional specialities) 18:30-21:00FIRENZE(Italian dishes) 18:30-21:00POSEIDON (open-air)(Fish specialities) 18:30-21:00BARS:With alcoholic drinksPANORAMA 17:00-00:45DIONYSSOS 19:00-00:45DOLPHIN 11:00-18:00SNACK BARS:With snacks and soft drinksNAUTILUS 11:00-17:30POSEIDON 10:00-17:30VERANDA 10:30-18:00KALYPSO 11:00-18:00LA PERGOLA Midnight snack bar 23:00-00:45

A L A C A R T E R E S T A U R A N T S

For any assistance that you may require, please contact our GuestService Manager

We recommend the use of a safety deposit box for your valuables,as the hotel Management cannot take responsibility for the loss ofmoney, jewellery or any other items left in the rooms or in public area.Your valuables should be kept in the safety deposit box in your room,which is available against a small weekly rental fee.• Loss of the key must be reported immediately to the reception

andthe cost of replacing the lock will have to be paid by theclient.

Please contact the bell boys, at extension 301, if you wish tohave your luggage picked up from your room.Luggage will be deposited in the luggage room

Nana Beach Club is an all inclusive resort. To identify our guestswe provide a bracelet at check in. Please remember that it isobligatory to wear the bracelet during your stay in order toreceive the all-inclusive services.• Loss of the bracelet must be reported immediately to the

reception in order to receive a new one, against charge.

12

G U E S T S E R V I C E M A N A G E R

S A F E T Y D E P O S I T B O X

L U G G A G E S E R V I C E S

I D E N T I F I C A T I O N

13

• Unlimited food and beverage(local and alcoholic drinks, except champagne)

• 6 Days Animation Programme:- 6 days activities by the pool and the beach- Mini Club: 4-12 years- Teens: 13-18 years- Live shows in several nights per week

• For detailed information please see the daily animationschedule.

• 3 Tennis courts

• Mini Basketball

• Mini Football

• Archery court - the access for children up to 15 years is not allowed.

For children 15-18 years, the written approval of the parents is

obligatory

• Table tennis, billiards

• Beach Volley

• French Bowls

• Scuba diving introductory lesson

• Umbrellas and deck chairs on the beach and by the pools

• Water sports as on activity schedule.

A L L I N C L U S I V E S E R V I C E S

ANIMATION• 6 DAYS PROGRAM: for Detailed information please see the

daily animation schedule.

• Mini Club GamesCompetitionsMini ShowsTheme DaysChildren ’s Playground

• Evening shows in the open amphitheatre several nights perweek

• Cretan Music and Folkore Dancing or Live Band with Greekand International Music once a week.

SPORT ACTIVITIESAll inclusive water sports:Wind surfingPedalosCanoesSnorkelling

Not included watersports:SkiBanana Boat RideCatamaran

A C T I V I T I E S S C H E D U L E

14

15

Important. Please make your reservation from 10:00 onthe same day at the Water Sports Center on the beach. Allthese activities depend on weather conditions.

Scuba Diving:All inclusive Nana Beach Hotel offers the introduction lesson to ourguests, which can be booked directly at the diving center.

INTERNET ROOM ANDCOMPUTER GAMES

SKYFI HOTSPOTHOT SPOTS AROUND THE HOTEL

16

SEA CONDITIONSPlease note the flag colour on the beach every day beforeentering the water.- Green: swim without danger- Yellow: swim at your own risk- Red: swimming is prohibited

SWIMMING POOL REGULATIONS- The swimming pools will be open from 08:00 am to 19:00 pm

and the Jacuzzi from 10.00 am to 17.00 pm.- Children must be accompanied by an adult.- Glasses and bottles are not allowed in the pool.- With regard to the Relaxing pool, please note that children under

16 years of age are not permitted to enter.

We kindly inform you that you cannot reserve sun beds or umb-rellas.Important Notice: Babies and young children are only permitted inthe swimming pool if wearing swimming nappies and in any casenever naked.

TOWELS - BEACH TOWEL CARDPlease present the card in one of our three Pool bars (KALYPSO-VERANDA-POSEIDON) in order to get your beach towel.Kindly note that you can change your towels daily, from 11:00-17:00.The beach towel card must be returned to reception before check-ing out, in order to avoid a charge of €20.

SUNBEDS & UMBRELLASIt is STRICTLY FORBIDDEN to reserve any sunbeds or umbrellasat any time during your stay.

I M P O R T A N T I N F O R M A T I O N

17

FIRE PREVENTION- In the event of fire leave by the nearest available exit and inform

the reception immediately.- Do not use lifts in case of emergency.- Please do not smoke in bed.- Do not throw cigarette ends into the paper basket.Switch off and disconnect the wall plug of any portable electricalappliance

FIRE EXTINGUISHERThere is one in every corridor, on every floor, throughout the hotel.

FIRST AIDFirst Aid Boxes can be found at the Reception, at the Watersports Center and at the Snack Bar.

MEDICAL SERVICESThe medical centre is located in Hersonissos Village, 2 km awayfrom our hotel. Doctors are available on call, 24 hours a dayHotel visiting hours 09:00-10:00

17:00-18:00

18

KEYSWhen you enter your room you must immediately place the keyinto the special plug on the wall. This is necessary in order toreceive electricity and hot water in the room. Please do not forgetto return your key to Reception when you go out and especially onyour departure day.

EXCHANGEAvailable at Reception from 07:00 to 14:30 and from 15:00 to 22:00

CREDIT CARDSWe accept American Express, Eurocard, Visa, Diners andMastercard.

MESSAGESAll telephone and other messages will be delivered to your keybox at the reception desk.

MAIL-STAMPSIncoming mail will be placed in your key box at the reception.Outgoing mail may be mailed through Reception.

19

WAKE UP CALLSPlease use your telephone directory or ask at the reception desk.

SUGGESTION BOXIn order to help us improve our service please place yourquestionary -you will find it in your room - in the suggestion boxlocated next to the reception desk.

COMMENTS-COMPLAINTSPlease contact the Guest Service Manager or the Reception desk.

LOST PROPERTYPlease contact the Reception desk

VOLTAGE220Volt

CHECK-OUTYou must leave your room on the day of your departure by 12:00noon at the latest. Please remember to arrange your bill for anyadditional services that you may have used during your stay.Please use our departure-lounge.

RECEPTIONEvery Day 24-Hour-Service

Long distance telephone calls and telefaxes:Our automatic telephone system permits you to dial directlywithout the aid of an operator and your bill will be chargedaccordingly. Please consult your telephone information stand.

BABY-SITTINGA Baby-sitter is available upon request. This service can bearranged through the Reception desk.

LAUNDRYLaundry service is available Monday to Saturday.You will find aplastic bag in your room together with a laundry list. Please fill inthe list and put it with laundry in the bag.Leave it on your bed to be collected by the chambermaid.

20

A D D I T I O N A L S E R V I C E S

21

BUS TRANSFERSA bus stop can be found on the main road, where you can get apublic bus every thirty minutes either to Heraklion or from theopposite side, to Ag. Nikolaos.

TAXIPlease order a taxi at Reception well in advance. From ourexperience, it can take up to half an hour for a taxi to arrive duringhigh season.

CAR &BIKE RENTAL-EXCURSIONSFor detailed information about our low prices please contact theReception desk.

MUSEUMSPlease contact Reception.

SHOPSWe have on the premises a Mini market, and a Jewellery Shop.NOTE: For all additional services do not hesitate to contact thereception who will be please to inform you of the up-to date rates.

Special treatment for repeated guest, honeymooners andanniversaries. Just inform our Guest Service Manager and specialarrangements will be made for you in Nana Beach Club.We can assure you that it will be an unforgettable occasion.

S P E C I A L O C C A S I O N S

22

HEALTH CLUB-SPAAn indoor, heated, active pool with Jacuzzi, sauna, hammam.Also, massage and beauty treatments, from experienced therapists.An entrance fee and reservations are required 09:00-18:00

Important noticethe access for children up to 16 years is not allowed.

HAIR AND NAIL SALONThe Nana Beach Hair and Nail Salon, offers a full range of experthair services, in an elegant setting.

The salon provides complete nail care services along with a fullmenu of tempting hand and foot treatment.

For more information please contact the reception.

FITNESS CENTERKeep your body in perfect balance in our fully organized, withprofessional equipment fitness center.Kindly note that children under 16 years old must be accompaniedby an adult at all times.

23

THE HOTEL RESERVES THE RIGHTTO ALTER THESE FACILITIES AT ANY TIME

700 14 HERSONISSOS P.O.BOX 20, TEL.: 0030 2897030100, FAX: 0030 2897022954http://www.nanabeach.gr, E-mail: info@nanabeach.gr

The Ηotel NANA BEACH has been awarded with:

TUI Holly 2000-2001-2002Umwelt Champion 2004-2005-2007

ΤUI Best Family - 1st Place - Service Award Summer 2005 ΤUI Best Family - 2nd Place -Service Award Summer 2006

Thomson Gold Metal 2004 - Best Beach Club - Accommodation

Gold Metal 2006-2007-2012 - Best Summer - Accommodation

Holidaycheck Highly recommended by guests, 2005

Special Award - Top Active Lifestyle Hotel, 2008 Quality Selection 2012

Zoover Recommended 2011-2012 by Zoover visitors

Tripadvisor Certificate of Excellence 2011-2012

Travelife Sustainability Gold Metal 2011 Sustainability in tourism. Preserving the Environment.

Improving Local Community Relationships

RTK – German Travel Agents Top Hotel Award 2012

Coral Travel - Russian Travel Agent Starway World Best Hotels 2012 top 10

Green Key 2009-2010-2011-2012-2013

TUI Holly

GOLDMETA L