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Be Informed...

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Read 50,000+ books and 2,000+ magazines, newspapers, journals

and newsletters

Discover the latest strategies, insights and developments at over

5000 conferences annually

Practise proven techniques and become a certified expert at

over 6000 training courses globally

Network with your peers, vendors and buyers at the leading

exhibition in your market

Create business intelligence; data and insight on your customers,

competitors, industry, products, developments, trends, news and

regulation through on-line, interactive knowledge centres

Be Feted by your peers as an Informa author, subject

matter expert, speaker or trainer

Be Connected with your customers and prospects

by advertising in any of Informa’s hard copy or electronic

publications and exhibiting at or sponsoring an Informa event

Be Better at turning your organisational vision into

reality by engaging with an Informa Performance Improvement

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project management, credit, sales, service and leadership.

Be Immersed in one of hundreds of niche market

sectors, interest areas and geographies.

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Farmaceuticos hospitalares : programa do medicamento hospitalar • 10th global liner shipping conference • 3g evolution • 3hb business riskcorruption • 3º health companies • 3rd swiss haustech planers day • 4th handelsblatt cfo congress • 6th annual csm - cmm • 8º purchasecongress • 9th data protection congress 2008 • 9th hb annual: retirement • Aap • Absence due to illness • Absummit 2009 • Accountingpricing of authorised funds • Adaption to climate change • Adaptive designs for clinical dev • Adaptive designs for clinical trials • Advanced eccompetition law • Advanced pharmacokinetics • Advanced review of competition economics • Advancing biomarkers for industry • Adverseevents management conference • Advising on risk & insurance • African capital markets • Agila methodes • Agribusiness • Aircraft composite • Airlines airports & competition law • Airport and aviation security summit. • Airport development • Airport it • Alm 2008 • Animal models fortherapeutic research • Annual anti-money laundering forum • Anti money laundering • Antibody development & production • Antibodydisplay selection & engineering • Antibody production • Anti-money laundering 2008 • Anti-money laundering ireland • Approved persons •Arctic oil and gas 2008 • Arctic shipping 2008 • Asbestos liability 2008 • Asia dairy • Ass. 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assets and hedge fund • Compliance 2008 • Compliance monitoring •Compliance monitoring visits • Compliance officer • Connect @ mecom • Construction financing • Construction law 2008 • Contadoreselectricos • Contracts 2008 • Contracts bh • Controller • Controller conference • Controlling congress • Controlling foreign subsidiaries •Converged services congress • Cooperations energy • Cooperations in the energy sector • Corporate development • Corporate finance and tax2008 • Corporate governanace in ps • Corporate governance • Corporate portals • Corporate risks • Corporate social responsibility • Corporatetax • Corporate tax planning summit • Corrosion • Cost control in financial institutions • Cost-benefit-ratios pharmaceuticals • Covered bondsconference • Cred 2008 • Credit cards • Credit risk and receivables • Crisis • Csr • Customer 2008. • Customer centric po • Customer retention •Customer service • Czech real • Damage management • Daniel goleman: inteligencia emocional • Data compromise in financial services • Dataprotection in ireland • Death & taxes •Decentralised energy • Decommissioning in oil & gas • Defamation 2008 • Defence logistics • De-mystifying collateral management • De-mystifying energy derivatives • De-mystifying mortgage & assets • Denkmal • Dental care for children •Deponieverordnung 2008 • Derivative risk control • Derivatives pricing • Development of budapest city • Digi tv • Digital government • Digitalmedia • Disaster management • Distribution • Distribution networks • Distribution of pharmaceuticals • Disturbing tenants • Dr. Stephen coveyguru day • Drinks • Drug targets in ubiquitin proteasome • Drugstores • Dums • Ea pa congress melbourne 2008 • Eac enterprise architecturesconference • Ead • Eam • Eapa congress canberra • Ec0803sg fpso a/p 2008 • Ec0804sg 2nd annual refinery summit • Ec0806kl offshore drillingoperation • Ecmw • Economic capital for banks & building • Edc and beyond • Education industry investment forum • Effect measuring anddocumentation • Efficient trade marketing • Efficient use of energy in manufacturing • Eim • E-learning 2008 • Electronic invoicing in publicadministration • Electronics in vehicles • Emerging infectious disease • Emission relevant sensors • Employer branding • Employer-drivenhealth incentives summit • Employment related securities • Encon 2008 • Energia solar fotovoltaica • Energy & water regulation 2008 • Energyefficiency in data centers • Energy efficient it • Energy forum argentina • Energy industry austria 2008 • Energy investments • Energy market inswitzerland • Energy market switzerland • Energy sales • Energy secretary • Energy, marketing & sales • Energy, metering & billing • Energypass• Energypass • Engineering australia's resources boom • Enterprise 2.0 • Enterprise 3-portals, collaboration, web • Enterprise risk • Enterpriserisk and solvency ii • Enterprise wide risk management • Environmental indicators • Environmental liabilities • Epcon 2008 • Epr 2008 sle •Esop's • Eu aluminium 2008 • Eu chemicals regulation 2008 • Eu pharmaceutical law forum • Eu regulatory affairs summer school • Euro forcompanies • Euro sk • Euro sox • European pharmaceutical spring school • European white biotechnology summit • Eurosox • Ew0805kl subseaproduction system • Ew0805sg competitive pricing strategy • Excellence in market research • Exec sec & pa • Executive secretaries • Executivesecretary • Face 08 • Facilities management • Fair work australia summit • Familiy homes • Family company management • Family officemanagement • Farma forecasting • Farmako • Farmalog • Fast ramp up • Festivale / event 360 • Finance work • Finances in ies • Financialpromotion • Financial promotions under cobs • Financial services & competition law • Financing a hospital • Financing major water projects •Flame • Flavours • Fleet 2008 • Flng september 2008 • Fmc summit 2008 • Focus internal controll • Focus swiss energiemarket • Fondex • Foodlaw • Food safety • Foodnews juice asia • Foreign employees management • Formulation strategies for protein thera • Forum leadership •Frame contracts and new public procurement • Fraud 08 • Fraud detection and prevention • Fraud europe 2008 • Fraud risk & networksecurity • Fraud summit 2008 • Front end of innovation 2008 • Fsa expectations financial promo in gi • Fttx summit • Fuel tank • Fund asia 2008• Fund forum • Fund manager • Fund manager selection • Fundamentals of ifrs • Fundamentals of international tax • Fundamentals of treasurymanagement • Fundamentals of treasury management • Fuse 2008 • Future of health insurance • Future of the pbs • Future print • G proteincoupled receptors in dd • Gaim • Gaim asia • Gaim cayman 2008 • Gaim/funds summit • Gambling abuse • Games • Gas summit 2008 • Gassupply • Geli gas • Generic drugs summit • Genotoxic impurities • Genetically modified crops • German public procurement day • Gestionavanzada de contenidos web • Gestion avanzada de costes en telecomunicaciones • Gestion de accesos & identidades • Gestion de sueloscontaminados • Gestion eficaz de reclamaciones 2008 • Gestion estrategica de compras 2008 • Gis and sap® • Global derivatives • Globaldesing summit • Global generics strategy summit • Global iron ore. • Global shareholder activism 7eu • Globally mobile employees •Gobernantas y responsables de housekeeping • Good employers • Gpke • Greek ship finance 2008 • Green building • Green buildings • Greenship technology 2008 • Greenland sustainable mineral & petrol • Grid monitoring • Group accounts • Group tax planning • Group taxes • Hbbillmog • Hb-turkey • Health insurance • Health management congress • Health urgency lists • Healthcare skills crisis • Hedge fund operations •Hedge fund taxation & compliance forum • Help desk forum • Help desk world • Hiel honolulu, hi • High content analysis • High costs materials• Higher education 2008. • Historia clinica digital 2008 • Hiwc honolulu, hi • Home nursing • Hospital bed management conference • Hospitals •Hospitals • Housing summit 2008 • How to achieve • Hr - demographic change • Hr bavaria • Hr controlling • Hr forum • Hr summit • Humanresources • Hunter valley coalfields • Iacon 2008 • Iasc foundation ifrs conference • Ic0804sg 2nd asia insurance 08 • Ifrs • Ifrs for banks andbuilding societies • Ifrs for insurers • Ilwc chicago, il • Immunogenicity for biotherapeutics • Impact of fiscal costs for residence companies •Implementing an accelerated close • In building wireless solutions • In control statements • In vitro diagnostics summer school • In-buildingsummit 2008 • Income tax international • Industrial conflict • Industry days • Infrastructure finance & aquisition • Infrastructure finance forum •In-house counsel • Insurance • Insurance compliance • Insurance day summit bermuda • Insurance industry forum • Insurance risks • Insurancesr • Integral risk management • Intern liability • Intern revision• Internal audit 2008 • Internal communication • Internal control • Internationalassignments forum 2008 • International contracts • International tax seminars • International vat • Internet insurance • Intranet • Introductionto training and competence • Introduction to internal auditing • Introduction to pharmacokinetics • Introduction to securitization •Introdution to immunogenicity • Investing in 130/30 funds • Investing in distressed debt • Investmentfunds • Investmentfun

The latest information, trends, results and competitive

intelligence from leading practitioners at over 5000

conferences across every niche sector in six continents.

From content-rich must-attend industry events with

multiple streams, hundreds of speakers and a thousand plus

delegates, to information-packed forums on niche, breaking

topics for the specialists and market innovators; find the

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Discover

7

The skills and disciplines you need to succeed in

your role.

Choose from over 6000 workshops, seminars and

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Become certified in a myriad of professional disciplines

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9

With Buyers and Sellers meeting together in

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Network

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The market intelligence you need to set strategy,

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SpeakRaise your profile by speaking at an Informa event.

Share a platform with your market’s key decision

makers and be acknowledged as an industry expert

by your peers. Shape the discussion of your

industry’s future, position yourself and your

organisation for success – and be feted.

Be Feted...

Publish your work in white papers, reports, journals,

magazines, newsletters, books, and on-line. Benefit from

experienced editors who are all subject matter experts.

Dazzle qualified readers and impress your peers.

Author

15

AdvertiseReach your target market, build your brand, generate new

leads and increase sales by advertising in Informa’s hard

copy and on-line magazines, newspapers, show dailies,

newsletters, journals and data centres.

Sponsor

Exhibit

Raise your company’s profile, create brand awareness and

important thought leadership positioning to a captive

audience of proven, high-ticket purchasers and decision

makers, committed to spending time and money in your space.

Promote your products and services, and launch new ones by

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new relationships and develop old ones. Launching new

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Be Connected...

16

By applying rigorous, research-based intellectual

property in distinct operational disciplines,

Informa’s Performance Improvement businesses

cement proven best practice into globally

consistent and reliable workplace habit.

Informa’s models, tools, templates and proven

behaviour models have all been built and

optimised over decades of research with leading

organisations around the world.

Diagnose When we work with you, we start by ascertaining

your current state. We diagnose the skills, practices

and alignment of your people to your

organisational strategy. Assessing where there are

skills gaps and inconsistencies, we then plan with

you how to fill them.

Customise Taking proven best practice we adapt our models

to your specific circumstances, creating bespoke

programmes, competencies, tool sets and

materials that meet your exact needs.

Deliver Then we teach you how to do it. Moving

seamlessly from why, to what, to how,

to making it an integral part of your workday.

Classes are small, interactive and hands-on;

structured around adult learning methodologies;

scheduled at your location for your utmost

convenience. Informa instructors are all experts

in their field with real-world experience as well

as advanced degrees and professional

qualifications. Every trainer has to pass a rigorous

certification process to teach for Informa and is

continually audited for excellence of delivery.

Measure Finally, we measure the results; not just did people

enjoy the training, but did it work? Are the skills

and behaviour gaps closed? Is what people do

now fully aligned to what the organisation is

trying to achieve? Did what we determine needed

to be done, get done? What is the impact? Has

performance improved?

Be Better...Branded customer experienceBusiness analysisBusiness case development Business continuity planning Business performancemanagementChange managementCommercial credit solutionsCommercial sales and serviceConsumer banking solutionsConsumer credit solutionsConsumer sales and serviceContact center solutionsContract managementCustomer experienceEnterprise architectureEnterprise compliance,regulatory and riskmanagementEnterprise PMOEnterprise technologymigrationExecutive presentation skillsFace to face sellingFacility relocation managementGenuine leadershipIndependent programoversightInformation lifecyclemanagement Knowledge managementMaintenance, repair andoverhaulMergers and acquisitionsNegotiation skillsOrganic growth strategyOrganizational transformationsOutsourcing and vendormanagement Performance culturePipeline managementPMO and EPMOimplementation Process refinement andoptimization Program assessment Project managementmentoring and training Project management softwareimplementation Project portfolio management Proposal writingProspectingRapid product development Records and informationoptimisationRisk managementSales coachingSales strategySales transformationSPIN sellingStatements of workStellar customer experienceStrategic planningSuperior sales performanceSupply chain managementTalent managementVendor selection

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