f. a. s. t. f actory a uthorized s ervice t echnician james e. bowie, jr., ph.d., p.e. february,...

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F. A. S. T. FACTORY AUTHORIZED SERVICE TECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since 1934.

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Page 1: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

F. A. S. T.FACTORY AUTHORIZED SERVICE

TECHNICIAN

James E. Bowie, Jr., Ph.D., P.E. February, 2011

Delivering

Experience,

Quality and

Service since

1934.

Page 2: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

FAST PROGRAM OBJECTIVE

S

The objective is for our representatives to have the capability of generating authorized personnel without input from the factory.

The expectation is that our representatives will have control of the timing and organization of the training making it more accessible and economical.

Page 3: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

FAST PROGRAM

WATER KING’S

ROLE

Water King will provide

training materials,

approval of the applications and

review of the programs.

Page 4: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

FAST PROGRAM

GETTING STARTED

To initiate the program we need a cadre of Authorized individuals that can then serve as trainers and mentors to aspiring water technicians.

Page 5: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

1. One study unit (with an exam), to include completing the required reading list.

2. One unit of hands on training work, may include a combination of videos and a walk through with a FAST. May be substituted by equivalent, verifiable field service work on current model valves. (Discuss substitution with Ray)

3. Participation in a Water King start up with an FAST.

4. Participation in a Water King service call with an FAST.

5. Letter of recommendation by a FAST.6. Two personal references.7. Personal resume.

FAST PROGRAM REQUIREM

ENTS

Page 6: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

Water King Task Master III (TM III)

DesignManufacturingService

1/23/2011 INNOVATIONS 6

Page 7: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

DESIGN – Task Master III

Mechanical simplicity

One moving part - the piston

1/23/2011 INNOVATIONS 7

Over molded Dual-Lobe Seals

Page 8: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

DESIGN – Task Master III

Fully Controlled with Modern Electronics

1/23/2011 INNOVATIONS 8

Page 9: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

DESIGN – Task Master III

Optical Sensors guide piston into position

Accurate and Repeatable

No micro-switches

No positioning cams

No wear parts

No calibration1/23/2011 INNOVATIONS 9

Page 10: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

DESIGN – Task Master III

Elegant design

1/23/2011 INNOVATIONS 10

Page 11: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

DESIGN – Task Master IIIFlow Diagram

1/23/2011 INNOVATIONS 11

OUT IN

POSITION 4FAST RINSE & REFILL

RiserPort

Tank TopPort

OUT IN

POSITION 3BRINE & SLOW RINSE

RiserPort

Tank TopPort

OUT IN

POSITION 2BACKWASH

RiserPort

Tank TopPort

OUT IN

POSITION 1SERVICE

RiserPort

Tank TopPort

Page 12: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

DESIGN – Task Master III

Internal brine injector

1/23/2011 INNOVATIONS 12

Page 13: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

DESIGN – Task Master III

RemovableNEMA 4 / IP65 control enclosure

NEMA 4 flexible plastic conduit for shut off kits

You can squirt it with a water hose

1/23/2011 INNOVATIONS 13

Page 14: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

DESIGN – Task Master III

Corrosion Resistant

All metal contact parts are Austenitic Passivated 316 Stainless Steel

High Temperature – 180˚ F

1/23/2011 INNOVATIONS 14

Page 15: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

DESIGN – Task Master IIICorrosion ResistantGaskets and O-rings are EDPM

1/23/2011 INNOVATIONS 15

Cork Gaskets for tank adaptor for low temperature non corrosive applications

Page 16: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

DESIGN – Task Master IIICorrosion ResistantPlastic end caps are Noryl

1/23/2011 INNOVATIONS 16

Page 17: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

DESIGN – Task Master III

Zero lead. Stainless steel contains no lead.

No brass fittings in contact with the water.

Both no lead and low lead brass have some lead content.

1/23/2011 INNOVATIONS 17

Tank adaptor is also Austenitic Passivated 316 Stainless Steel

Page 18: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

DESIGN – Task Master III

Broad application

Very broad range of systems use exactly the same valve and control system.

RF 50 to MF 120012ӯ to 48ӯ

1/23/2011 INNOVATIONS 18

Page 19: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

1/23/2011 INNOVATIONS 19

Simple one piece piston

Over molded Dual-Lobe Seals

Can be efficiently replaced

Simple one piece piston

Over molded Dual-Lobe Seals

Can be efficiently replaced

SERVICE – Task Master III

Page 20: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

1/23/2011 INNOVATIONS 20

Electronics are Plug and PlayElectronics are Plug and Play

SERVICE – Task Master III

Page 21: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

1/23/2011 INNOVATIONS 21

Only seven partsOnly seven parts

SERVICE – Task Master III

Page 22: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

1/23/2011 INNOVATIONS 22

Valves are serialized

Factory will know exact configuration of valve as originally manufactured

Valves are serialized

Factory will know exact configuration of valve as originally manufactured

SERVICE – Task Master III

Page 23: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

1/23/2011 INNOVATIONS 23

Valve is not heavy or dangerous to work on

Shipping weight is only 25 lbs

Valve is not heavy or dangerous to work on

Shipping weight is only 25 lbs

SERVICE – Task Master III

Page 24: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

1/23/2011 INNOVATIONS 24

Programming is user friendly and efficient

Push button manual regeneration

Push button step through on cycles

Programming is user friendly and efficient

Push button manual regeneration

Push button step through on cycles

SERVICE – Task Master III

Page 25: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

1/23/2011 INNOVATIONS 25

Valves made in our shop with “our own two hands”

Joe, Jason and Hector assemble and test the valves

Ray keeps the test machine functioning

Jim stays out of the way

Valves made in our shop with “our own two hands”

Joe, Jason and Hector assemble and test the valves

Ray keeps the test machine functioning

Jim stays out of the way

MANUFACTURING – Task Master III

Page 26: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

1/23/2011 INNOVATIONS 26

Rigorous quality control on all components

Every valve individually tested

100% testing

Rigorous quality control on all components

Every valve individually tested

100% testing

MANUFACTURING – Task Master III

Page 27: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

1/23/2011 INNOVATIONS 27

MANUFACTURING – Task Master IIIAmerican Machining

Machining quality is critical to this product

Page 28: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

1/23/2011 INNOVATIONS 28

MANUFACTURING – Task Master III

We are the beneficiaries of a multi million dollar development effort by GE Osmonics.

This product was designed to be the best, most modern, most reliable on the market.

Page 29: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

Water King Task Master III (TM III)

Click image to viewTM-III programming demonstration

1/23/2011 INNOVATIONS 29

Page 30: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

Water King – Task Master III -Advantage

1/23/2011 INNOVATIONS 30

Page 31: F. A. S. T. F ACTORY A UTHORIZED S ERVICE T ECHNICIAN James E. Bowie, Jr., Ph.D., P.E. February, 2011 Delivering Experience, Quality and Service since

QUESTIONS?

1/23/2011 INNOVATIONS 31