f%26 b services induction manual

8/3/2019 F%26 B Services Induction Manual

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• A cheerful attitude is an asset. It is infectious asone cheerful person spreads cheer and goodwillwherever he goes.As a result the work atmosphere is pleasant and free of tension andoverwork.

• A cheerful attitude towards colleagues is an

advantage because a waiter would be able toobtain the maximum cooperation and help fromthem.

• Job satisfaction comes from within oneself anddepends on one’s attitude towards one’s work. If one has a cheerful outlook any kin of work canseem worthwhile and interesting.



CORDIAL RELATION

WITH INTERACTION



• One of the best ways to develop cordial relations and ateam spirit is through group effort. Let the group effort.Let the group set the goals. Show how much easier it

becomes to resolve problems when everyone puts theirheads together. The phrase “United we stand, dividedwe fall”, should be the motto.

• Through team spirit and teamwork efficiency is

increased. Increase in efficiency implies higher salesturnover, which implies more earnings for everyone.• By maintaining cordial relations,one not only benefits

financially but also personally. A good friendship is also

an asset and is of great help during times of trouble.• cordial relation with guest is good relation. A guest who

is pleased with the guests is good relations. A guest whois pleased with the friendly atmosphere of a restaurant is

bound to visit it again and again.



PRIDE IN WORK



• A waiter should realize that the work he is doingis not an ordinary kind of work. It is an art whish

everyone can not do. It is an art which hasdeveloped from times immemorial and is stillbeing developed.



• Role playing sessions on the basic of log book caselets help in developing a waiter’s tact and

initiative.• Also formal case studies can be undertaken to

inculcate tact and initiative.

• Interesting and amusing anecdotes from personalexperience or from the experiences of other aregood illustrations.



COURTESY



• It is the hallmark of a good waiter to be courteouson all occasions not only towards guests but also

towards his colleagues and other people workingin the same unit.• Courtesy should be inherent in his nature and a

sign of his desire to please those with whom hecomes into contact.• The advantage and necessity of being courteous

should be emphasized as it not only smoothensoperation but also ensures better ties.

f%26 b services induction manual

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