faa itss overview
DESCRIPTION
TRANSCRIPT
FAA MISSION
AVIATION SAFETY &
EFFICIENCY
• BUSINESS UNITS• ATO SERVICE UNITS
• OFFICES
ATO IT
ENTERPRISE IT SERVICES
TIME TRACKING
OPREATIONS MGMT.
SCHEDULING
TRAINING
DECISION SUPPORT
PREFORMANCE MEAS.
RESOURCE MGMT.
EA BUSINESS PROCESS
Application SolutionsATQA, NOP, Cru-X, ART
Time Tracker, IOTA, AVR, APG, Web Scheduler 1.0, SOAR, TCIP
Information DeliveryData Warehouse, $MART Reporting, GovTrip, LDR
Reporting, FRC
User & Infrastructure Support
Tier 2 & 3 Support, Operations, Server & Database support
Quality Assurance and ControlTesting. SOP Development
Metrics CollectionProcess Improvement
ITSS Services
AJF-52 Finance Business Systems
ITSS Overview
Software Development Business Solutions - Web application development and legacy applications maintenance in the FAA portfolio
Enterprise Framework - Web services and common applications. Reusable code and data
Enterprise User Management - Portal, SSO, authentication and authorization
Unified portfolio management, methodology, and tools; COTS integration. Sustaining and improving legacy while moving to SOA, Non-NAS EA. Enterprise IDMS, security
Business Intelligence Expanding the information available to decision makers
Delivering information through tools and promoting self-service: Business Objects
Transforming enterprise data into decision \ information, visualization
Services Provided
Services Provided (Contd.)
User and Infrastructure Support Structured and effective tier 2 and 3 support
Infrastructure support to critical FAA applications
Looking Forward: Increased user self service, automated monitoring and improved security
Program Enablers - Quality Assurance and Control Verify work process and products for accuracy and
completeness
Capture lessons learned for program improvement in efficiency, cost savings and increase quality
Gather and disseminate quality metrics for review and apply to continuous improvement
Looking Forward: improved metrics reporting and feedback process
CONTRACT SUMMARY PROGRAM OVERVIEW PROGRAM SUMMARY PROGRAM DETAILS RECOMMENDATIONS