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Topic 2: CommunicationCommunication and interaction are essential elements of a successful online course. One of the most common complaints is that the facilitator did not have a presence.

From the first time you meet a participant (offline or online), it is important for them to perceive you as safe and supportive rather than unavailable or disengaged. 

Your pro-active engagement with participants is essential. This is especially true since many participants may be new to online learning and feeling nervous and afraid of appearing to be incompetent.

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Topic 2: Communication

Due to the differences in ways to communicate in face-to-face and online courses, it is important for facilitators to pay special attention to:

• clarity regarding expectations and participation

• compensation for interpersonal connections and reinforcements

• motivating participants• promotion of social interaction• encouragement of reflection

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Topic 2: Communication

Think about your response to the following:

• Review this lesson, paying special attention to the Communication topic. Which aspects of facilitation will you have to adapt?

Specific suggestions will be covered in this tutorial.