facilitating online - 5 easy pieces
DESCRIPTION
This deck was developed for a webinar for Vital Learning Corporation as we began to move into the world of virtual facilitation - 2005. Reviewing it now I seems like many of the concepts still hold true.TRANSCRIPT
Five Easy Pieces to Effective Online Facilitation
Vital Learning for business and life
Presented by:Presented by:
Dave ErdmanDave Erdman President – Vital Learning CorporationPresident – Vital Learning Corporation
Rick StammRick Stamm Principle - The Team ApproachPrinciple - The Team Approach
Quick Review of the Basics
Five Easy Pieces
1. Culture Shift
2. Stay Tuned to WII-FM
3. High Tech? High Touch!
4. Inspect What You Expect
5. Be Yourself
Discussion
Agenda
TIME
DISTANCE
VIRTUAL TEAMS
MONEY
YOURS?
Why Online Learning?
Lack of Verbal Cues
Learner Expectations -
Instant Feedback
Technology
YOURS?
Challenges to Online Learning
Synchronous
Asynchronous
Two Approaches to Online Learning
?
Synchronous
?BenefitsSpecific time scheduleCloser to classroomSpecific content
ChallengesTechnologySpecific time schedule
Asynchronous
?BenefitsIndividual attentionTime flexibilityDynamic flow of info
ChallengesTime flexibilityTime commitmentTechnology
Get basic knowledge online
Skill practice and discussion in
classroom
Blend of Classroom and Online
Five Easy Pieces to Effective Online Facilitation
Vital Learning for business and life
Culture ShiftCulture ShiftWII-FMWII-FM
High TouchHigh TouchInspectInspect
Be YourselfBe Yourself
1. Culture Shift
MarketingOrientationsMake online learning part of the cultureUse online technology for meetings as well as learningEncourage employees to try courses for personal development as well as professionalDiscuss online experiences in team meetingsUse company newsletter to highlight online experiences
Tips to Success
1. Participate Before You Facilitate2. Invite Management to Orientations3. Use Online Technology for Meetings, etc4. Discuss Online Experiences in Team Meetings5. Use Company Newsletter to Highlight Online
Experiences6. Create a Marketing Plan - Be the Advocate7. Others?
2. Stay Tuned to WII-FM
Ever get this question?What is this all about?
Tips to Success
1. Pre-assessment activities with students2. Get manager support to enhance relevance3. Market the time and flexibility benefits4. Link objectives to business & professional
goals5. Use surveys and polls before during and after6. Post objectives on web site with resource links7. Explain time commitment8. Orientation to class and technology9. If synchronous, offer multiple sessions10.Others?
3. High Tech? High Touch!
Online can be more High- Touch than classroom
(especially asynchronous)
Senior Management Intro/Kick-off Online Course
Review, Discuss & Rehearse
Modules
One-on-One Follow-up Coaching
Application on the Job
Online Reinforcement + Application Tools
Interaction online with Facilitator
High Touch in Various Forms
Tips to Success
1. Set ground rules for interaction2. Post expectations3. Support plan/Help desk4. Office hours - Instant Messenger?5. Discussion boards6. Email and regular mail7. Buddy system for application exercises8. Use student names9. Teleclass sessions pre and post10. Include photos of instructor and students11.Others?
Many Opportunities
Exist With Online
Learning
4. Inspect What You Expect
Pre & Post-Test:
• Promotes specificity
of learning
• Allows organization
to monitor progress
• Pre and Post
movement suggests
level of learning
• Post-Test acceptance
levels may be set by
organization
Example From Vital Learning Course
Tips to Success
1. Require participation in discussion and postings
2. Invite supervisors when appropriate3. Host calls with supervisors4. Web site for supervisors5. Send reinforcement ideas to supervisors6. Completion teleclass or classroom skill
practice7. Knowledge tests8. Others?
Does it work in the classroom?
Can it work online?
5. Be Yourself
Simulated
Practice:
• Provides simulated,
real world practice
situations
• Prompts open
submissions and
compares with
structured answers
• Multiple scenarios
provide variety
Classroom Skill Practice Online
Tips to Success
1. Practice, Practice, Practice2. Proper Preparation Prevents Poor
Performance (5 P’s)3. Learn the Technology4. Tune into the Participants5. Surf the Internet6. Be a student and evaluate other instructors7. Others?
Online Class
Discussion Board For Participants
& Facilitator
Facilitator Messages & Assignments
Class Surveys & Polls Via
Web
Information Links Via
Web Numerous
Methods Are
Available to
Enhance
The Online
Learning
Experience
Be Creative!
Classroom Techniques Used Online
Tips to Success
1. Poll Monkey2. Survey Monkey3. Forums4. Audio Generator5. Google6. Amazon (sample pages)7. Upload handouts8. Application exercises on the job9. Podcasts10.Blogs11.Others?
Online Learning
Must Get the
Same Results
You Expect
From
Classroom
Training
Last, But Not Least,Results!
Achieving Behavior Change
development that actually changes performance
CommitmentCommitment AssessmentAssessment TrainingTraining ReinforcementReinforcement IntegrationIntegration
Think of Online
Learning Much Like
Any Training and
Provide the Same
Important Context,
Structure and
Support
Achieving behavior change
Five Easy Pieces to Effective Online Facilitation
Culture Shift (Online Should Become Part of the Culture)
Stay Tuned to WII-FM
(Relevant Content)
High Tech? High Touch!
(Look For Ways to Interact)
Inspect What You Expect (Get Manager Support)
Be Yourself(If It Works in the Classroom, Can it Work Online?)
Summary
Q & A