facilitation process iceberg - foundation
TRANSCRIPT
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Start and finish Course style
LunchCoffee and breaks
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Good understanding of the Facilitation
Understanding of role Facilitator
Knowledge of Facilitation techniquesand tools
Main goal
Attempt Foundation exam with confidence
Begin to apply the facilitated workshops, tailoring it to your own projects’ needs
Secondary goal
Benefits and value of facilitation
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Please share with the class: Your name and surname Your organization Your profession (title, function,
job responsibilities) Your experience with facilitation Your experience with facilitated
workshops Your personal session
expectations
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Foundation Exam
Paper based and closed book exam Only pencil and eraser are allowed Simple multiple (ABCD) choice exam Only one answer is correct 50 questions, pass mark is 25 (50%) 40 minutes exam No negative points, no “Tricky Questions”
No pre-requisite for Foundation exam
Sample, one (official) mock exam is provided to you
Candidates completing an examination in a language that is not their mother tongue, will receive additional time
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Practitioner Exam
Paper based and open book exam Reference to Facilitation handbook
Handbook is provided for students
2.5 hours exam 8 questions worth 10 marks each (80
marks), pass mark is 40 (50%) Dictionary/translation lists allowed for non-
native speakers Non-scientific calculator for basic
calculations
Foundation certification is required
Candidates completing an examination in a language that is not their mother tongue, will receive additional time
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Facilitation syllabus section code and title
PI Process Iceberg
TP Task and Process
CO Communication and Interpersonal Interactions
IP Individual Preferences and Team Roles
EM Emotions
PE Preparing for an Event
FE Facilitating an Event
RE Process Review After Event
CF Characteristics of an Effective Facilitator
MT Models Tools and Techniques
Syllabus Handbook Page
Module slide number / total module slides
Slide number / total slides
Module number and name
Facilitationhandbook page
Facilitation syllabus section code
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miroslaw_dabrowski
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Mirosław DąbrowskiAgile Coach, Trainer, Consultant(former JEE/PHP developer, UX/UI designer, BA/SA)
Creator Writer / Translator Trainer / Coach
• Creator of 50+ mind maps from PPM and related topics (2mln views): miroslawdabrowski.com
• Lead author of more than 50+ accredited materials from PRINCE2, PRINCE2 Agile, MSP, MoP, P3O, ITIL, M_o_R, MoV, PMP, Scrum, AgilePM, DSDM, CISSP, CISA, CISM, CRISC, CGEIT, TOGAF, COBIT5 etc.
• Creator of 50+ interactive mind maps from PPM topics: mindmeister.com/users/channel/2757050
• Product Owner of biggest Polish project management portal: 4PM: 4pm.pl (15.000+ views each month)
• Editorial Board Member of Official PMI Poland Chapter magazine: “Strefa PMI”: strefapmi.pl
• Official PRINCE2 Agile, AgilePM, ASL2, BiSL methods translator for Polish language
• English speaking, international, independenttrainer and coach from multiple domains.
• Master Lead Trainer• 11+ years in training and coaching / 15.000+ hours• 100+ certifications• 5000+ people trained and coached• 25+ trainers trained and coached
linkedin.com/in/miroslawdabrowski
Agile Coach / Scrum Master PM / IT architect Notable clients
• 8+ years of experience with Agile projects as a Scrum Master, Product Owner and Agile Coach
• Coached 25+ teams from Agile and Scrum• Agile Coach coaching C-level executives • Scrum Master facilitating multiple teams
experienced with UX/UI + Dev teams• Experience multiple Agile methods• Author of AgilePM/DSDM Project Health Check
Questionnaire (PHCQ) audit tool
• Dozens of mobile and ecommerce projects• IT architect experienced in IT projects with budget
above 10mln PLN and timeline of 3+ years• Experienced with (“traditional”) projects under high
security, audit and compliance requirements based on ISO/EIC 27001
• 25+ web portal design and development and mobile application projects with iterative,incremental and adaptive approach
ABB, AGH, Aiton Caldwell, Asseco, Capgemini, Deutsche Bank, Descom, Ericsson, Ericpol, Euler Hermes, General Electric, Glencore, HP Global Business Center, Ideo, Infovide-Matrix, Interia, Kemira, Lufthansa Systems, Media-Satrun Group, Ministry of Defense (Poland), Ministry of Justice (Poland), Nokia Siemens Networks, Oracle, Orange, Polish Air Force, Proama, Roche, Sabre Holdings, Samsung Electronics, Sescom, Scania, Sopra Steria, Sun Microsystems, Tauron Polish Energy, Tieto, University of Wroclaw, UBS Service Centre, Volvo IT…miroslawdabrowski.com/about-me/clients-and-references/
Accreditations/certifications (selected): CISA, CISM, CRISC, CASP, Security+, Project+, Network+, Server+, Approved Trainer: (MoP, MSP, PRINCE2, PRINCE2 Agile, M_o_R, MoV, P3O, ITIL Expert, RESILIA), ASL2, BiSL, Change Management, Facilitation, Managing Benefits, COBIT5, TOGAF 8/9L2, OBASHI, CAPM, PSM I, SDC, SMC, ESMC, SPOC, AEC, DSDM Atern,DSDM Agile Professional, DSDM Agile Trainer-Coach, AgilePM, OCUP Advanced, SCWCD, SCBCD, SCDJWS, SCMAD, ZCE 5.0, ZCE 5.3, MCT, MCP, MCITP, MCSE-S, MCSA-S, MCS, MCSA, ISTQB, IQBBA, REQB, CIW Web Design / Web Development / Web Security Professional, Playing Lean Facilitator, DISC D3 Consultant, SDI Facilitator, Certified Trainer Apollo 13 ITSM Simulation …
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1. Introduction to facilitation2. Formats3. Task and Process4. Task Leader’s Role and Facilitator’s Role5. The Process Iceberg Model6. Process Models and Tools7. Myers Briggs Type Indicator (MBTI)8. Task Tools9. The Process Iceberg Review Model10. Check understanding11. Models, Tools and Techniques12. Planning and Developing the Agenda Process13. Facilitating the Event14. The Process Iceberg Meeting/Workshop Model15. Models and Tools16. The Process Iceberg Organisational Model17. Facilitator’s Profile
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Group Facilitation Facilitation for groups or teams is provided by
internal or external people who are skilled in: Presenting content and information, Designing and formulating a process that helps a group
achieve its objectives, Providing an appropriate structure to a meeting,
training or team building session, or other work event Promoting shared responsibility for the outcome of the
meeting
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“A person who is acceptable to all group members, substantively neutral, and has no decision-making
authority who helps a group improve the way it identifies and solves problems and makes decisions.”
Roger M. Schwarz
“One who contributes structure and process to interactions so groups are able to function effectively and make high-quality decisions. A helper and enabler
whose goal is to support others as they achieve exceptional performance.”
Ingrid Bens
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Facilitation has three basic principles: A facilitator is a guide to help people move
through a process together, not the seat of wisdom and knowledge That means a facilitator isn't there to give opinions, but
to draw out opinions and ideas of the group members
Facilitation focuses on how people participate in the process of learning or planning, not just on what gets achieved
A facilitator is neutral and never takes sides
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A facilitator focuses on process
Content = What tasks, subjects, problems are being addressed
Process = How things are discussed, including: Methods Procedures Format Tools Style of interaction Group norms Group dynamics Group climate
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Facilitating actually means: Understanding the goals of the meeting and the organization Keeping the group on the agenda and moving forward Involving everyone in the meeting, including drawing out the quiet
participants and controlling the domineering ones Making sure that decisions are made democratically
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