facilitation skills training. before we begin… turn off the volume on cell phones. keep to the...

Facilitation Skills Training

Facilitation Skills Training

Before We Begin…

Turn off the volume on cell phones.

Keep to the training timelines.

Refrain from side discussions.

Ask questions freely.

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Facilitation Skills Training Slide 3

Prerequisites

Learners should be familiar with:

The End-User Type 1 (Business Management) Training

The End-User Type 2 (Operations) Training

Some experience in facilitating sessions or addressing a group (preferable)


Module Objectives

At the end of this module you will be able to

structure your presentation to deliver your key messages.

utilise your nervous energy positively.

maximise your voice projection to create impact.

develop and display a positive and appropriate body language.

design and use visual aids to support your message.

deliver presentations effectively.

incorporate tips that you have learnt to enhance your facilitation style.

use the facilitation planning checklist.


Discussion Topics

What are some things that make learning effective?

Share personal experiences of ‘good’ and ‘bad’ training.


Confident and professional outcome

Enhanced credibility

Increased levels of comfort while facilitating

Awareness of and expertise in global facilitation standards

What’s In It For Me (WIIFM)


Ability to guide people through processes towards agreed upon objectives in a manner that encourages participation, ownership and creativity by all involved. Helping learners think through what they want and enabling and empowering them to achieve it.

Ancient Wisdom:

Tell me and I will forget

Show me and I may remember

Involve me and I will understand

Facilitation Skills: Definition


Facilitation: Key Components


Facilitation: Key ComponentsLearn & Motivate


People learn best when they are motivated

Broadly speaking, motivation is either intrinsic/ expressive or extrinsic/ instrumental

Different goal orientations dictate behaviors

Behaviors condition responses defining varied levels of achievement

Without motivation, learning is fragmented and incomplete

Learn & Motivate


Facilitation: Key ComponentsBegin


The first few minutes in front of the audience could decide the acceptance as well as set the tone for the rest of the training. It is therefore very crucial to plan your session and structure your topics points effectively.

Thumb Rule: Every 5 minutes of presentation need 30 minutes of preparationCarry the Facilitator Guides, Cue Cards, Participant Guides, etc.Check all A-V equipment 24 prior to the start of the sessionPrint and carry the Agenda/ Training PlanCheck logistics 48 hours prior to the start of the sessionPrint and carry a list of the participants along with their contact numbers Carry props for activities

…..refer to the embedded file for the detailed list

Begin: Back To Basics

Read Reckoner


Facilitation: Key ComponentsPlan


Articulate the objectives — Formulate a simple, concise yet precise statement of intent

— Link them to the business goals

Identify/ Analyse the audience— Know your audience and their profiles,

— Understand their work experience and educational background

— Analyse their learning styles and adapt your delivery style accordingly

Define the structure— Translate your objectives into a definite format

— Incorporate the Walker Cycle into your session plan

Sequence the topics— Sequence your topics in a logical flow

— Start with the basics and ultimately leading to a conclusion

Prepare the collateral— Prepare administrative material like Facilitator Guides, Cue Cards, Participant Guides, etc.

Plan: Session Overview and Outline


Facilitation: Key ComponentsStructure


• Establish the topic• Bring the focus• Awaken the interest

• Get buy-in• Increase interest• Enhance participation

• Introduce concepts• Facilitate learning

• Reinforce concepts• Check learning• Assess readiness (test)

• Test learning• Test productivity• Assess readiness (real)

Structure: Session Flow (Contd…)Walker Cycle


Mind Jog— Focuses the attention of the audience to the topic at hand

— This could be a question for discussion, a game, a quiz or a leadership address

Personal Connect— Establishes a WIIFM (What’s In It For Me)

— States reason for being there and the benefits (short & long term)

Information Exchange— Exchanges information with concepts being shared, explained and discussed

— Learning aids/ tools are used to emphasize concepts

Information Application— Practices hands-on through role-plays, simulations, or any practical experience

— The test environment is ideal and is a good ‘choke-point’ as well

Real World Connect— Relates to what you are learning to the work and productivity

— Actual application of concepts in a real environment

Structure: Session Flow (Contd…)Walker Cycle


Structure: Session Layout


Facilitation: Key ComponentsDeliver


Deliver: Dealing with QuestionsAsking Questions (3-P technique)

Pose – ask or rephrase the question and pose it to the audience

Pause – pause for a few seconds after posing the question

Person –pick a person to answer the question

**The reverse, is also applicable.

Answering Questions (3-S approach)

State - state the answer

Support – support it with facts or an example

Summarise – summarise the key points


Deliver: Signposting

Signposting helps your audience to know:

where they are,

what is the structure of the presentation and

what is coming next.

Questions show deeper interest in the subject. Welcome them!

If structured successfully, they can be used to:

introduce concepts,

clarify doubts and

enhance participative learning.


Deliver: Reflect-Deflect Technique Use class dynamics in your favor

Utilise the experience in the room

Throw it back to the class

When all else fails…..

Reflect

Deflect

You are not required to know EVERYTHING, just ENOUGH to be credible!


Deliver: Helpful Tips Be the first to arrive at the venue of the

training and the last one to leave.

Clarify the objectives, WIIFM, expectations and ground rules at the start of the training.

Use Cue Cards as ‘help’, avoid referring frequently to the Facilitator Guide.

Know the name of each participant and address them appropriately.

Use the floor effectively to reach out to all the participants.

Modulate the tone and pitch of your voice to ensure maximise clarity and projection.

Exhibit positive and confident body language to enhance facilitation style.

Punctua

lity

Profes

sion

alism

Posit

ivity

Patie

nce


Facilitation: Key ComponentsAttributes


Look at the whole picture and check every element of your appearance, starting at your head and ending at your feet.

Be well groomed, follow effective personal hygiene.

Wear well-pressed clothes choosing fabrics that do not crease easily.

Opt for neutral/ pastel shades, avoid bright colors.

Accessorise minimally keeping in mind the professional environment.

For men, wearing a tie is mandatory.

Wear formal, well-polished shoes.

Be comfortable with your choice of attire (style, fit, etc.)

Well groomed people convey the right message in a professional environment.

Attributes: Grooming - Body Language - Building Confidence


Body Language is:

The language of the sub-conscious

A reflex, therefore difficult to control or condition

More reliable than verbal communication

Culture-bound and internalised by us

Read in clusters and not in isolation


DO DON’T


Self-Confidence comes from several sources:

From within yourself

From others

From your achievements

Some people appear naturally confident but guess what, they have learnt how to be that way and so can you!

If you lack self-confidence you must look for the reasons. You may be overly criticising yourself or telling yourself negative things like "I'm bound to fail" or "I'm not good enough" or even "I don't deserve to succeed". These will make failure likely and almost evident!



Some tips on Building Self-confidence:

Identify your achievements: Discover what you have achieved so far. Take pride of the things at which you have excelled.

Set goals and achieve them: Think of what you want in life and set goals that exploit your strengths. Get in the habit of achieving the small steps and celebrating them. It will help you to believe in yourself and your ability and makes you more confident.

Take risks: Be willing to take risk and take up new challenges as opportunities to learn.

Think positive: Positive thinking brings inner peace, happiness and a sense of wellbeing. So take control of your mind and be optimistic.

— From within yourself

— From others

— From your achievements

If you lack self-confidence, look for the reasons. You may be overly criticising yourself or telling yourself negative things like "I'm bound to fail" or "I'm not good enough" or even "I don't deserve to succeed". These will make failure likely and almost evident!

Attributes: Grooming - Body Language - Building Confidence (Contd…)


Module Summary

We have come to the end of the session. At this point you should be able to do the following:

Link Learning and Motivation to get the desired results.

Incorporate the basics in order to Begin each session successfully.

Plan a session with an overview and outline.

Structure your session using aspects of the Walker Cycle.

Use various effective techniques to Deliver training.

Infuse the Attributes of grooming, body language and self-confidence to add that extra edge to your sessions.


Questions


Annexure


Attributes: Speaking in Public Appearing credible and creating a positive perception:

Appear relatively unbiased

Appear similar to the audience

Communicate in ways that the audience understands

Demonstrate understanding of the audience’s opinions

Do not sound defensive or aggressive

Do not over react to criticism

Prepare for your session

Listen actively

Maintain eye contact with your participants (sweep the room)

Exhibit energy

Customise learning to the needs of the class and the individual

facilitation skills training. before we begin… turn off the volume on cell phones. keep to the...

Documents

wiifm slide

definition slide

facilitation style

bad training

training timelines

group preferable slide

business management

key components