facilitation techniques for agile teams

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www.luxoft.com Facilitation Techniques for Agile Teams

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Page 1: Facilitation Techniques for Agile Teams

www.luxoft.com

Facilitation Techniques for

Agile Teams

Page 2: Facilitation Techniques for Agile Teams

www.luxoft.com

Let’s Warm-up

Page 3: Facilitation Techniques for Agile Teams

www.luxoft.com

Team Facilitator?

- Know the right answer for all questions

- Judge opinion of others

- Evaluate group decisions

- Control the conversation

- Fight with bad opponents

- Take a side of good fellows

- Lead rescuing activities

Page 4: Facilitation Techniques for Agile Teams

www.luxoft.com

Team Facilitator?

- Invisible

- Professional

- Tactful

- Respectful

- Trustful

- Understandable

- Energizing

- Encouraging

- Open-minded

Page 5: Facilitation Techniques for Agile Teams

www.luxoft.com

Balance Discussion: Boost and Shape

Page 6: Facilitation Techniques for Agile Teams

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Agile Team Facilitator Behaviors

Treasure Agile Values

Follow Agile Principles

Master Facilitation Techniques

Page 7: Facilitation Techniques for Agile Teams

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Gathering Information

Page 8: Facilitation Techniques for Agile Teams

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BrainSwarming

Page 9: Facilitation Techniques for Agile Teams

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BrainSwarming on Practice

Page 10: Facilitation Techniques for Agile Teams

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Mindmapping

Page 11: Facilitation Techniques for Agile Teams

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Mindwriting

Page 12: Facilitation Techniques for Agile Teams

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Exploring Information

Page 13: Facilitation Techniques for Agile Teams

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Home and Away (World Café)

Page 14: Facilitation Techniques for Agile Teams

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Metaphor

Page 15: Facilitation Techniques for Agile Teams

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Six Thinking Hats

Page 16: Facilitation Techniques for Agile Teams

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Check-in

Page 17: Facilitation Techniques for Agile Teams

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Evaluating Information

Page 18: Facilitation Techniques for Agile Teams

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Voting Techniques

Thumb Up

Five-to-fist

Voting with dots

Page 19: Facilitation Techniques for Agile Teams

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Affinity Line

Page 20: Facilitation Techniques for Agile Teams

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Prioritization Matrix

Page 21: Facilitation Techniques for Agile Teams

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KANO Model

Page 22: Facilitation Techniques for Agile Teams

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Dealing with

Dysfunctional Behavior

Page 23: Facilitation Techniques for Agile Teams

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Group Dynamics

Page 24: Facilitation Techniques for Agile Teams

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Functional Behavior Patterns

Involvement during meetings

Giving constructive feedback

Asking powerful questions

Providing specific examples

Active listening

Sharing information

Respecting the speaker

Confirming understanding

Being loyal to different opinions

Encouraging collaboration

Page 25: Facilitation Techniques for Agile Teams

www.luxoft.com

Dysfunctional Behavior Patterns

Providing unrelated details

Expressing strong emotions

Ignoring other’s opinion

Using lot’s of unknown terms

Distracting participants

Playing blaming game

Excusing for all the time

Criticizing without recommendations

Complaining on everything

Whispering with neighbors

Making generalizations

Talking loudly

Sitting silently during all discussion

Withholding information

Expressing strong emotions

Stealing ideas of participants

Repeating same ideas

Trolling participants

Page 26: Facilitation Techniques for Agile Teams

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Stages of Dysfunctional Behavior

From: The Secrets of Facilitation by Michael Wilkinson

Physical attacking someone

Leaving the room in disgust

Verbal attack directed at participants

Negative comments directed at participant

Audible sights of displeasure

Negative physical reaction to discussing

Doing other work on session

Side conversations

Folding arms, facing door or window

Silence, lack of participation

Arriving late, leaving early

Se

ve

rity

of D

isru

ptio

n

Degree Of Dysfunction

As the degree of dysfunction increases,

the severity of disruption caused by the

dysfunction increases as well

Page 27: Facilitation Techniques for Agile Teams

www.luxoft.com

Game Time

Page 28: Facilitation Techniques for Agile Teams

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The Diagnosis-Intervention Cycle

Describe behavior and test for different views

Share interference and test for

different views

Help group to decide whether and

how to change behavior and test for different views

Observe Behavior

Infer Meaning

Decide whether, how and why to

intervene

Dia

gn

os

is S

tep

sIn

terv

en

tion

Ste

ps

Page 29: Facilitation Techniques for Agile Teams

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Intervention Strategies

Situation Intervention

The group don’t understand what

is expected from them

Repeat the purpose once again Explain the purpose in other

words and provide examples

Domination of a participant Stop the person Encourage others to speak up

Side conversations Ask to focus on the topic Ask to link it to the topic

Use of mobiles, laptops Ignore

Ask to stop using

Before the meeting together with

the group create ground rules

Late arrival of meeting

participants

Delay a meeting start to 5-10-15

min

Start on time

Start only when all members

arrive

Person repeating him/herself Tell him/her they you got it Use paraphrasing technique

Most of the group lost focus Ask them to be more attentive Make a brake

Participant discovered a new topic Ask him to come on track Ask him to link a new topic to the

main track

Page 30: Facilitation Techniques for Agile Teams

www.luxoft.com

Setting the Facilitation

Context

Page 31: Facilitation Techniques for Agile Teams

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Spiral Dynamics of Clare Graves

Dr. Clare Graves - professor of

psychology and originator of a

human development theory

A psychological theory holds that human beings exist at different ‘levels

of existence.’ At any given level, an individual exhibits the behavior and

values characteristic of people at that level

Page 32: Facilitation Techniques for Agile Teams

www.luxoft.com

Choosing the Level of Facilitation Intervention

Team Level Team Values Facilitation Style Trigger to New Level

Purple (tribalistic)

Stability, safety, security,

rituals, connection

Observation with minor intervention, calming,

caring, protective, assuring, based on associations

Threatening environment, need

to struggle for survival

Red(egocentric)

Individualism, power,

aggressiveness,

heroism, speed,

Demanding, enforcing, rewarding, paternalistic,

dominative, controlling, explaining benefits for the

individual

Need for a reason and

understanding that there is

“have” and “have not”

Blue (saint) Obedience, rules, piece,

order, security, structure

Serving, accommodating, willing to oblige,

explaining the rules, asking to follow the rules

Questioning of rules validity and

price, need for pleasure

Orange(materialistic)

Independence, success,

satisfaction, utilization

Metrics, arguments, analysis, scientism, setting a

goal, competitive, result oriented, consultative

Discomfort of being rejected,

need to be liked,

Green (personality)

Harmony, balance,

reflection, affiliation

Powerful questions, coaching and therapy

techniques, networking, participative, sharing

Need to give, to contribute, to

belong to

Yellow (cognitive)

Acceptance of changes,

dissimilarity, uncertainty

Providing freedom, encouraging creativity and

innovations,

Understanding of

interconnections?

Turquoise (Experientialist)

Holism, system,

consciousness,

Experimental, systemic, intuitive, eco-friendly,

strategic, global, transpersonal

? -> to Coral

Adopted from Clare Graves: “1974 Futurist” pp. 72-87

Page 33: Facilitation Techniques for Agile Teams

www.luxoft.com