FACILITIES IN A NUT SHELL

FACILITIES OVERVIEW

• What does Facilities do?

• Maintenance

• Custodial

• Goals:

• Provide timely response to facility concerns

• Create collaborative relationships with in-hall staff

• Educate students to be responsible for their living space

• Why is it important to the Department?

• Facilities Services helps maintain the halls so that we can use them year after year, keeping it clean and in good

condition

HOUSING FACILITY SERVICES STAFF

• Kyle Estes, Associate Director

• Richard Medina, Assistant Director

• John Holcomb, Maintenance Supervisor

• John Doria, Custodial Supervisor

• CJ Hall, Construction Contract Administrator

• Steven Schmidt, Computer Support

• Lisa Marie Martinez, Facilities Coordinator

HOUSING FACILITY SERVICES STAFF

• Head Maintenance Workers and Head Custodians

• Maintenance Workers – day to day Work Order problem solvers

• Custodians – charged with keeping our halls, lobbies, and bathrooms tidy

• A/C Technicians

• Painters

• Carpenters

• Student workers

• Other people that work with Facilities Services:• Lockshop• Pest Control• Grounds – concerns outside of the building• Access Services – Door access issues (not with hardware)

DEVELOPING RELATIONSHIPS

• Our strength comes from your collaborative relationships and shared goals. • Get to know the staff in your hall, recognize their hard work, and ask

them what trends they are seeing.

• Ask for feedback, they may help you learn how to submit better work orders, or share with you something they know about your floor

• Take advantage of our Custodial and Maintenance Appreciation events.

• Make door decorations for their storage closets

• Discuss who your custodian and maintenance person is to your residents during floor meetings, or at least mention who they are and how they can help

• Share feedback with them and their supervisors, especially positive feedback

• Keep your eyes open, you may learn something that will help you keep your future home in great shape

IN THE RESIDENCE HALL…

• Basic Supplies

• Location of Supplies

• What you can do as an RA

• Proper Use

• Incidents while On-Call

THE BASICS

• Broom and dust pan

• Plunger

• Shut off valve

• Mop and bucket

• Water socks

• Devour

• Wet floor sign

• Sand

• Sharps Container

• Tool kit

LOCATION

• Should be at every desk

• If you run out of something, put in a work order

using Maintenance Direct/ School Dude so that it

can be replenished.

• Every hall is a little different so make sure to connect

with your RD to be shown exactly where yours are.

• *Sometimes the custodial closet.

THINGS THAT YOU CAN DO

• Minor issues (i.e. Macaroni spill or small puddle under fountain)

• Preparatory work during protein spill/vomit **Note: NEVER use Devour on carpet

• Make a proper/accurate report for RDOC information.

• Blocking water by utilizing water socks in the event of a flood

HOW TO/PROPER USE

• Broom and Dust Pan: Sweep. Place the pan. Sweep. Back it up. Sweep. http://youtu.be/ggzcXRDA-FQ?t=28s

• Plunger: Completely encircle hole with plunger. Plunge. Release. Repeat. http://youtu.be/KGndCGSEVwQ?t=18s

• Shut off valve: Turn.

• Mop and Bucket: Clean water. Dip mop. Wring. Get it up. Dip. Wring. Replace to dry out.

• Water Socks: Place around water to block from doing more damage

• Devour: Less is more. Sprinkle product on top of protein spill. Cover with paper towel. Put out a wet floor sign. Call RDOC and wait for COC.

• Wet Floor Sign: Place as close to issue as possible

• Sand: Sprinkle liberally on top of icy areas

HOW TO/PROPER USE

• Electricity is out only in one room?

• Flip the tripped breaker!

• Ask your RD for the specific locations of your breaker box

• Example video:

https://www.youtube.com/watch?v=AJGYTxwpeLs

• Overflowing toilet?

• If it is clean water (no feces/urine), you can try to turn off

the water supply.

• Remember, lefty loosey, righty tighty

• Same idea for the leaking sink

• Example video:

https://www.youtube.com/watch?v=8hYeZd67z64

OTHER INCIDENTS DURING/AFTER HOURS

• Clothes stuck in washing machine

• Frozen AC units

• Elevator stops working

• Keys/other items in elevator shaft

• KeyWatcher box is beeping (certain halls)

• Emergency exit doors sounding

MAINTENANCE GUIDING PHILOSOPHY

• On-call: Can this issue wait until tomorrow morning?

• Examples of things that can wait:• clogged toilets that can be plunged by the student using the

plunger at the desk

• elevator with no one stuck inside and at least one elevator in the building is functioning

• General rule of thumb: things that we can fix or things that do not affect the students’ ability to sleep and attend class

MAINTENANCE GUIDING PHILOSOPHY

• On-call: Can this issue wait until tomorrow morning?

• Things that can NOT wait:• overflowing/clogged toilets/sinks/shower that won’t stop even

after student has used plunger

• hall-wide power outages

• elevator with someone stuck inside

• weekend a/c problems

• exterior door problems

• General rule of thumb: things that affect students’ ability to sleep and attend class

WHEN TO CALL RDOC

• * Before anything, make sure to assess the situation

yourself. No he said, she said.

• Bodily fluids (Protein spill, blood, feces, urine, etc.)

• Flood

• True AC issue

• Serious leak

• Issue of security for doors

• * Note: In the event of leaks, make sure to

determine if it is ok for the night (i.e. bucket can be

used) or if it needs to be fixed that night.

HOW TO CHIRP THE RDOC

• Push red button on the side of the on call phone while it is flipped open.

• Look for

• Press and hold red button on the side to alert RDOC.

• After response, press and hold to talk to RDOC.

• Make sure to release the red button after you’ve finished speaking or you won’t here anything from the RDOC.

• *You don’t have to call the RDOC from your cell phone

MAINTENANCE ON-CALL & CUSTODIAL ON-CALL

NEVER contact COC or

MOC directly! Only

RDOC should do this.

• Also, please remember that some of

our MOCs and COCs live more than a

half hour away so it may take some

time for them to respond

• Always meet MOCs and COCs and

escort them to the issue if you have

been requested to by the RDOC