facilities services - cornell university cc zone 1 kick-off mtg.pdfmar 18, 2011 · zone trade crew...
TRANSCRIPT
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Facilities Services
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Facilities Services
Zone 1 Rollout
Informational Meeting March 18, 2011
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Agenda
1. Introductions
2. Strategic Planning & Reimagining Cornell
3. Re-imagining Facilities Services
4. Zone Management
5. Zone Management in the Units
6. Zone Trade Crew Implementation
7. Questions and Answers
Zone 1 Rollout
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Strategic Planning & Reimagining Cornell
Zone 1 Rollout
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Objectives of Facilities/Utilities initiatives
Zone 1 Rollout
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Zone 1 Rollout
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Zone Management Team
Zone 1 Rollout
Team Charge:
• Establish a zone organization structure for the facilities
function campus-wide based on the concepts of “central
deployed, locally managed” facilities employees, and
defined, uniform, management-level facilities positions
throughout the university. Transition the Trade Shops to
a maintenance-focused organization.
Goal:
• Strengthen the partnerships between FS and the units it
serves. Improve service delivery. Establish service
agreements and tools to measure quality of service.
Reduce costs.
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Zone Management Definition:
• Organizational structure for Cornell’s facilities function that is
based on areas of the campus and like facilities rather than
departments or technical function
• Purpose is to improve delivery of facilities services by
creating more effective partnerships & accountability
between central and unit facilities staff, and
• Establishing a more uniform approach to staffing the facilities
function in the colleges and units
Zone 1 Rollout
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http://www.fs.cornell.edu/ Tab: Resources
Campus Manager Zones
• Zone 1 – CALS, CVM, CHE, SILR, BTI
CM– Jim Kazda; FM – Dann Braid
• Zone 2 – A & S, AAP, JGSM, SHA
CM– Gilbert Delgato; FM – Erik Gray
• Zone 3 – COE, Law, VP Research, Libraries
CM – Randy Lacey; FM – Dave Baildon
• Zone 4 – SAS
CM – John Kiefer; FM – Jim Gibbs
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http://www.fs.cornell.edu/
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Zone 1 Rollout
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March 2010
Facilities in New York State
Zone 1 Rollout
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Zone 1 Rollout
Jeff Parsons
Maintenance
Terry Collins
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Zone 1 Rollout
Unit Facilities Director
• Access Control and Security
• Space Management
• Projects
• Administrative Functions
• Mailing Services
• Maintenance and Repair
Zone Management in the Units
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Zone 1 Rollout
Zone Management in the Units
• Zone support from the unit side of the partnership will be supported in various
degrees through Facilities Coordinators, Managers, and Directors
• Facilities that are not directly connected to a specific college, but have an
established unit facilities presence, will continue to function the same as in the
past. Examples: Boyce Thompson Institute and Federal Nutrition
• Facilities that do not have a specific unit facilities presence have been assigned a
Primary Organization
Barton Hall & Bailey Hall – Primary Org. SAS
CCC – Primary Org. CIT
Beebe Hall, Caldwell Hall, Toboggan Lodge – Primary Org. CHE
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Zone 1 Rollout
Zone Trade Crew Implementation
Background
• ZM Implementation Team Co-Chairs: Lori Barry,
Karen Muckstadt, John Kiefer
• Zone 1 Staffing and Implementation Team: Bill
Dowdall, Wayne Davenport, David Lippincott, Dann
Braid, Jim Kazda, David Newman, John Kiefer
• ZM Web Site: Pull down the Resources tab on the FS
home page
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Zone 1 Rollout
Zone Trade Crew Implementation Three Core Requirements
• Increase partnership and accountability by deploying
trades people by zone rather than by technical
function: “Locally Managed, Centrally Deployed”
• Keep the strong technical skills of the trade shops
• Do not add staff – zone crew leadership positions will
be filled by existing assist. supers and general
forepersons
(Building Care and Grounds are already zoned)
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Zone 1 Rollout
Zone Trade Crew Implementation
• Two new zone trade shops plus the Campus Life/SAS Shop
• Each zone trade shop will have a core dedicated staff, sized for
corrective maintenance, preventive maintenance, small projects
• All work requests for Shops services in the zone will go to the
zone trade shops and most will be managed there: not just those
that will be executed by dedicated zone staff
• The central shops will be the home of subject matter expertise
and specialty services
• The Shops financial model is unchanged
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Zone 1 Rollout
Alexa Varricchio
Admin Assist IV
Bill Szabo
SAS Zone 4
Paul Heliseva
Endowed Zone 2,3
Jeff Parsons
CC Zone 1
Lisa Rose
Accounts Rep IV
Ray Watkins
Maint Coordination
Angela Baker
Maximo PM
David Newman
Director
Rick Roper
PC III
Safety Manager
Jim Naylor
Chief Estimator
FM Shops
Jake Benninger
Electric
Larry Garrett
Pipe
Marvin Paige
Carpenter/Paint
Mark Giblin
Sheet Metal
Dan Fuller
Control
Rob Morris
Refrigeration
Rodney Griffiths
Mason
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Zone 1 Rollout
Admin/Account
Support
2
Maintenance
Assistant(s)
2
Controls
4
Electricians
2
Carpenters
Jeff Parsons
Superintendent
5
Plumbers
Zone 1 Trade Crew
2 Assist
Superintendents
4
Maintenance
Mechanics
2
Painters
The Admin support staff is
shared among the zone
crews and central shops.
2
Trade Assistants
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Zone 1 Rollout
Admin/Account
Support
Controls Electric
Director
Central Shops
Pipe
Central Shops
Line Crew
Motor Crew
FA/Security
Pumps
Insulation
Utility Infrastructure
Sprinklers
EMCS
Engineering
Programming
ECI
Training
Standards
Safety Protocol
Emergency Response
Back-up for Zone Crews
Specialty Crews
Projects
Carpenter
& Paint
Lock
Millwork
Sign Shop
Sheet Metal
Little if any
will be zoned
Mason
Refrigeration
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Zone 1 Rollout
Zone Trade Crew Implementation Next Steps
• Meetings with unit staff who will work with trade crews
• Select assist. superintendents and work crews
• Individual unit meetings: work flow and communication
• Integration/interface of zoned personnel with central shops
• Hire maintenance assistant(s) and integrate with the trade crews
• Mechanical Shop/preventive maintenance integration
• Metrics/Measures of Success
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Zone 1 Rollout
Zone Trade Crew Implementation Lessons Learned in the Pilot
• We can’t over communicate about Zone Management
• Some people on campus have a well defined process for working
with the Shops and are suspicious about the ZM protocol
• The pilot zone trade crew is generally very well received by our
customers– positive feedback on communication and coordination
• There is a perception that we are forcing emergency calls to flow
through the zone trade crew intake process: we are not
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Zone 1 Rollout