factor anlysis post to pre

7/31/2019 Factor Anlysis Post to Pre

1/71Generated by the SAS System ('Local', W32_VSPRO) on May 28, 2012 at 11:59:42 AM

Factor Analysis Results 11:58 Monday, May 28, 201

The FACTOR Procedure

Generated by the SAS System ('Local', W32_VSPRO) on May 28, 2012 at 11:59:42 AM



Input Data Type Raw Data

Number of Records Read 108

Number of Records Used 108

N for Significance Tests 108

Means and Standard Deviations from 108 Observations

Variable Mean Std Dev

Reasons for choosing Postpaid co 1.7685185 0.5401018

Reasons for choosing Postpaidcon 1.9444444 0.5084948

[Freedom to talk without worry 1.6111111 0.5609294

[Saves valuable time from rushi 1.4537037 0.5700346

Better roaming & ISD/STD facili 2.5000000 0.6767155

[Adequate Array of bundled offe 2.2129630 0.7740043

[Satisfactory customer care res 2.3148148 0.6648469

[Upselling by the customer care 2.1666667 1.1232463

Call tracking & Usage possible 4.2777778 0.5609294

Reasons for migrating from Postp 1.9259259 0.7937101

Overall monthly cost of owning 1.6203704 0.8284384

[Ease of One time payment at the 1.8425926 0.6289293[Call tracking & Usage impossibl 1.6851852 0.7444266

[Call Barring Annoyance in POST 2.7962963 0.7582476

[Dissatisfactory customer care 2.8611111 1.1475967

[Excessive billing in POSTPAID] 1.7037037 0.9298704

[Untimely delivery or no delive 2.9074074 1.2345269

[Beneficial Talk time packs/SMS 2.1759259 1.2367330


2/71Generated by the SAS System ('Local', W32_VSPRO) on May 28, 2012 at 11:59:42 AMGenerated by the SAS System ('Local', W32_VSPRO) on May 28, 2012 at 11:59:42 AM



Correlations

Reasonsfor

choosingPostpaid

co

Reasons forchoosing

Postpaidcon

[Freedomto talk

without

worry

[Savesvaluable

timefrom

rushi

Reasons forchoosing Postpaidco

Reasons for choosing Postpaidconnection.[Calls rates & tariff plansattractive (With Free minutes & free SMSPacks)] X1

1.00000 0.49721 0.16281 0.19253

Reasons forchoosingPostpaidcon

Reasons for choosing PostpaidconnectionOverall cost in a month of owning aPostpaid connection is cheaper (Rental+Usage)] X2

0.49721 1.00000 -0.20752 -0.10568

[Freedom to talkwithout worry

[Freedom to talk without worry ofavailable credit balance POSTPAID).] X3

0.16281 -0.20752 1.00000 0.29391

[Saves valuable timefrom rushi

[Saves valuable time from rushing toretail outlets(POSTPAID).] X4

0.19253 -0.10568 0.29391 1.00000

Betterroaming & ISD/STDfacili

Better roaming & ISD/STDfacilitiesPOSTPAID)] X5

0.11507 0.13580 0.02462 -0.10902

[Adequate Array ofbundled offe

[Adequate Array of bundled offers/plans atattractive prices.] X6

0.09667 0.12532 -0.08730 -0.07276

[Satisfactorycustomer care res

[Satisfactory customer care response(Appologies/Time taken torespond/Efficiency)] X7

0.04868 -0.16894 0.13087 0.06348

[Upselling by thecustomer care

[Upselling by the customer care agentsluring customers through the attractivepacks.] X8

0.14121 0.13090 0.25216 0.05595

Calltracking & Usagepossible

Call tracking & Usage possible on regularbasis in POSTPAID.] X9

0.27592 0.12014 0.22772 -0.04709

Reasons formigrating fromPostp

Reasons for migrating from Postpaid toPrepaid[Calls rates & tariff plans costlierin POSTPAID (With Free minutes & freeSMS Packs) ] X10

-0.01857 -0.12607 -0.19126 -0.25553

Overall monthlycost of owning

Overall monthly cost of owning aPostpaid connection expensive.] X11

-0.07291 -0.18365 -0.17989 -0.00788

[Ease of One timepayment at the

[Ease of One time payment at the end ofthe month either online or visiting an ARCin POSTPAID] X12

0.00178 -0.29061 -0.04268 0.22713

[Calltracking & Usageimpossibl

[Call tracking & Usage impossible onregular basis in POSTPAID] X13

-0.25268 -0.26884 0.15170 0.16355

[Call BarringAnnoyance in POST

[Call Barring Annoyance in POSTPAID.]X14

0.13481 0.14005 0.03174 0.28069





Correlations

Betterroaming & ISD/STD

facili

[AdequateArray ofbundled

offe

[Satisfactorycustomer

care res

[Upsellby t

customca



0.11507 0.09667 0.04868 0.141



0.13580 0.12532 -0.16894 0.130



0.02462 -0.08730 0.13087 0.252

[Saves valuable timefrom rushi [Saves valuable time from rushing toretail outlets(POSTPAID).] X4 -0.10902 -0.07276 0.06348 0.055



1.00000 0.40147 -0.02077 0.000



0.40147 1.00000 0.15908 0.184



-0.02077 0.15908 1.00000 -0.183



0.00000 0.18454 -0.18355 1.000



0.22159 0.16384 0.31465 -0.163



0.01740 -0.01972 -0.22105 0.076



-0.27506 -0.19339 -0.15428 0.088



0.03294 0.18470 -0.08154 0.235



-0.05566 -0.14208 0.14547 0.175



-0.27321 -0.03686 -0.35361 0.215





Correlations

Calltracking & Usage

possible

Reasonsfor

migratingfrom

Postp

Overallmonthly

cost of

owning

[Ease ofOnetime

payment

at the



0.27592 -0.01857 -0.07291 0.00178



0.12014 -0.12607 -0.18365 -0.29061



0.22772 -0.19126 -0.17989 -0.04268



-0.04709 -0.25553 -0.00788 0.22713



0.22159 0.01740 -0.27506 0.03294



0.16384 -0.01972 -0.19339 0.18470



0.31465 -0.22105 -0.15428 -0.08154



-0.16316 0.07687 0.08872 0.23592



1.00000 -0.37318 -0.53519 -0.13982



-0.37318 1.00000 0.38323 0.10748



-0.53519 0.38323 1.00000 -0.02608



-0.13982 0.10748 -0.02608 1.00000



-0.46006 0.30814 0.44088 -0.04695



-0.23927 0.03681 0.24769 0.03012





Correlations

[Calltracking & Usage

impossibl

[CallBarring

Annoyancein POST

[Dissatisfactorycustomer care



-0.25268 0.13481 0.12858



-0.26884 0.14005 0.09876



0.15170 0.03174 0.22020

[Saves valuable timefrom rushi [Saves valuable time from rushing toretail outlets(POSTPAID).] X4 0.16355 0.28069 0.05437



-0.05566 -0.27321 -0.03009



-0.14208 -0.03686 -0.14526



0.14547 -0.35361 -0.24839



0.17510 0.21580 0.33714



-0.46006 -0.23927 -0.02662



0.30814 0.03681 0.17329



0.44088 0.24769 0.11114



-0.04695 0.03012 0.07302



1.00000 0.18335 0.18901



0.18335 1.00000 0.32161





Correlations

[Excessivebilling in

POSTPAID]

[Untimelydelivery

or nodelive

[BeneficialTalk time

packs/SMS



-0.10063 -0.04646 0.17347



-0.21303 -0.00827 0.16430



-0.02588 0.00150 -0.11601

[Saves valuable timefrom rushi [Saves valuable time from rushing toretail outlets(POSTPAID).] X4 0.09730 -0.11239 0.28343



-0.16337 -0.14543 0.00558



0.06252 -0.24325 0.09718



-0.24076 -0.23743 0.07977



0.42353 0.21342 -0.08185



-0.48577 -0.28642 -0.04416



0.46384 0.27907 -0.06277



0.50775 0.30342 0.02019



0.41490 -0.12728 -0.00011



0.32303 0.26290 0.13178



0.35101 0.43893 0.03857





Correlations

Reasonsfor

choosingPostpaid

co

Reasons forchoosing

Postpaidcon

[Freedomto talk

without

worry

[Savesvaluable

timefrom

rushi


[Dissatisfactory customer care response(Appologies/Time taken torespond/Efficiency)] X15

0.12858 0.09876 0.22020 0.05437

[Excessive billing inPOSTPAID]

[Excessive billing in POSTPAID] X16 -0.10063 -0.21303 -0.02588 0.09730

[Untimely deliveryor no delive

[Untimely delivery or no delivery of billseven on demand/requests in POSTPAID]X17

-0.04646 -0.00827 0.00150 -0.11239

[Beneficial Talk time

packs/SMS

[Beneficial Talk time packs/SMS

packs & tariff plans available inPREPAID] X18

0.17347 0.16430 -0.11601 0.28343





Correlations


facili


offe


care res

[Upsellby t

customca



-0.03009 -0.14526 -0.24839 0.337


[Excessive billing in POSTPAID] X16 -0.16337 0.06252 -0.24076 0.423



-0.14543 -0.24325 -0.23743 0.213

[Beneficial Talk timepacks/SMS

[Beneficial Talk time packs/SMSpacks & tariff plans available in

PREPAID] X18

0.00558 0.09718 0.07977 -0.081





Correlations


possible

Reasonsfor

migratingfrom

Postp

Overallmonthly

cost of

owning

[Ease ofOnetime

payment

at the



-0.02662 0.17329 0.11114 0.07302


[Excessive billing in POSTPAID] X16 -0.48577 0.46384 0.50775 0.41490



-0.28642 0.27907 0.30342 -0.12728

[Beneficial Talk time

packs/SMS

[Beneficial Talk time packs/SMS

packs & tariff plans available inPREPAID] X18

-0.04416 -0.06277 0.02019 -0.00011





Correlations


impossibl

[CallBarring

Annoyancein POST




0.18901 0.32161 1.00000


[Excessive billing in POSTPAID] X16 0.32303 0.35101 0.26761



0.26290 0.43893 0.60433



PREPAID] X18

0.13178 0.03857 -0.11432





Correlations


POSTPAID]

[Untimelydelivery

or nodelive


packs/SMS



0.26761 0.60433 -0.11432





0.41551 1.00000 -0.17899



PREPAID] X18

0.06200 -0.17899 1.00000




The FACTOR ProcedureInitial Factor Method: Principal Components

Partial Correlations Controlling all other Variables

Reasonsfor

choosing

Postpaidco

Reasons for

choosingPostpaidcon

[Freedomto talk

withoutworry

[Savesvaluable

time

fromrushi



1.00000 0.53873 0.35432 0.23674



0.53873 1.00000 -0.43311 -0.15679

[Freedom to talk

without worry

[Freedom to talk without worry of

available credit balance POSTPAID).] X3

0.35432 -0.43311 1.00000 0.14312



0.23674 -0.15679 0.14312 1.00000



0.14341 0.06786 0.02019 0.01137



-0.07919 0.02114 -0.10446 -0.12229


[Satisfactory customer care response(Appologies/Time taken to

respond/Efficiency)] X7

0.28403 -0.12457 -0.06057 0.02804



0.12155 0.21951 0.24060 -0.10321



0.17136 -0.17693 0.10004 -0.13227



0.38050 -0.19440 -0.21128 -0.30448



0.35673 -0.28283 -0.31201 -0.09326



0.24875 -0.44415 -0.34170 0.12959



-0.36985 -0.02313 0.22963 0.13566







facili


offe


care res

[Upsellby t

custom

ca



0.14341 -0.07919 0.28403 0.121



0.06786 0.02114 -0.12457 0.219



0.02019 -0.10446 -0.06057 0.240



0.01137 -0.12229 0.02804 -0.103



1.00000 0.46015 -0.35331 -0.136



0.46015 1.00000 0.33414 0.245



-0.35331 0.33414 1.00000 -0.179



-0.13690 0.24594 -0.17917 1.000



0.15930 0.01114 0.30665 -0.044



-0.01572 0.06097 -0.25199 -0.199



-0.14220 -0.06255 -0.10434 -0.077



0.07175 0.01707 -0.00847 0.126



0.31212 -0.18424 0.51299 0.233






Call

tracking & Usagepossible

Reasonsfor

migrating

fromPostp

Overallmonthly

cost ofowning

[Ease ofOnetime

paymentat the



0.17136 0.38050 0.35673 0.24875



-0.17693 -0.19440 -0.28283 -0.44415

[Freedom to talk

without worry



0.10004 -0.21128 -0.31201 -0.34170



-0.13227 -0.30448 -0.09326 0.12959



0.15930 -0.01572 -0.14220 0.07175



0.01114 0.06097 -0.06255 0.01707




0.30665 -0.25199 -0.10434 -0.00847



-0.04482 -0.19950 -0.07748 0.12691



1.00000 -0.09326 -0.22542 -0.18224



-0.09326 1.00000 -0.09307 -0.08871



-0.22542 -0.09307 1.00000 -0.32959



-0.18224 -0.08871 -0.32959 1.00000



-0.34199 0.33857 0.28735 -0.09570







impossibl

[CallBarring

Annoyance

in POST

[Dissatisfactory

customer care



-0.36985 0.16527 -0.04442



-0.02313 0.11733 0.22236



0.22963 -0.02629 0.21053



0.13566 0.26815 0.08879



0.31212 -0.37032 -0.05023



-0.18424 0.29761 -0.01594



0.51299 -0.42892 -0.18880



0.23391 -0.12259 0.10862



-0.34199 0.10003 0.29475



0.33857 -0.18866 0.10392



0.28735 -0.00204 0.08150



-0.09570 0.00460 0.28920



1.00000 0.27206 0.15920







POSTPAID]

[Untimelydelivery

or no

delive


packs/SMS



-0.23031 0.09071 0.19968



0.03410 -0.18401 0.08419



0.17798 -0.18943 -0.20752



0.09678 -0.20328 0.20926



-0.05239 0.12956 -0.06813



0.15262 -0.23386 0.08411



0.03168 0.13942 -0.07489



0.30917 0.00078 -0.17873



-0.05550 -0.19413 0.01843



0.37042 -0.04885 -0.13985



0.40294 -0.14519 -0.13167



0.43644 -0.38342 -0.12569



-0.14051 -0.03199 0.26565






Reasonsfor

choosing

Postpaidco

Reasons for

choosingPostpaidcon

[Freedomto talk

withoutworry

[Savesvaluable

time

fromrushi



0.16527 0.11733 -0.02629 0.26815



-0.04442 0.22236 0.21053 0.08879



[Untimely delivery

or no delive

[Untimely delivery or no delivery of bills

even on demand/requests in POSTPAID]X17

0.09071 -0.18401 -0.18943 -0.20328


[Beneficial Talk time packs/SMSpacks & tariff plans available inPREPAID] X18

0.19968 0.08419 -0.20752 0.20926







facili


offe


care res

[Upsellby t

custom

ca



-0.37032 0.29761 -0.42892 -0.122



-0.05023 -0.01594 -0.18880 0.108




[Untimely delivery or no delivery of billseven on demand/requests in POSTPAID]

X17

0.12956 -0.23386 0.13942 0.000



-0.06813 0.08411 -0.07489 -0.178






Call


Reasonsfor

migrating

fromPostp

Overallmonthly

cost ofowning

[Ease ofOnetime

paymentat the



0.10003 -0.18866 -0.00204 0.00460



0.29475 0.10392 0.08150 0.28920



[Untimely delivery

or no delive



-0.19413 -0.04885 -0.14519 -0.38342



0.01843 -0.13985 -0.13167 -0.12569







impossibl

[CallBarring

Annoyance

in POST

[Dissatisfactory

customer care



0.27206 1.00000 -0.06071



0.15920 -0.06071 1.00000


[Excessive billing in POSTPAID] X16 -0.14051 0.11693 -0.11910



X17

-0.03199 0.32799 0.57234



0.26565 -0.10029 0.00191







POSTPAID]

[Untimelydelivery

or no

delive


packs/SMS



0.11693 0.32799 -0.10029



-0.11910 0.57234 0.00191





X17

0.34784 1.00000 -0.15735



0.25033 -0.15735 1.00000

Kaiser's Measure of Sampling Adequacy: Overall MSA = 0.49885451

Reasonsfor

choosingPostpaid

co

Reasons forchoosing

Postpaidcon

[Freedomto talk

withoutworry

[Savesvaluable

time fromrushi


facili


offe


care res

0.32080411 0.40750995 0.33948331 0.51748407 0.39806003 0.42762533 0.37143078

Kaiser's Measure of Sampling Adequacy: Overall MSA = 0.49885451

[Upsellingby the

customercare


possible

Reasonsfor

migratingfromPostp

Overallmonthly

cost ofowning

[Ease ofOne timepayment

at the


impossibl

[CallBarring

Annoyancein POST

0.57226707 0.71245318 0.53658109 0.60959377 0.31473473 0.46644976 0.54252993

Kaiser's Measure of Sampling Adequacy:Overall MSA = 0.49885451



POSTPAID]

[Untimelydelivery

or nodelive


packs/SMS

0.56152535 0.64207490 0.56456737 0.37980715





Prior Communality Estimates: ONE

Eigenvalues of the Correlation Matrix:Total = 18 Average = 1

Eigenvalue Difference Proportion Cumulative

1 3.77189789 1.62905185 0.2095 0.2095

2 2.14284603 0.31814463 0.1190 0.3286

3 1.82470141 0.09667985 0.1014 0.4300

4 1.72802156 0.18669905 0.0960 0.5260

5 1.54132251 0.30240593 0.0856 0.6116

6 1.23891657 0.35614571 0.0688 0.6804

7 0.88277086 0.03029076 0.0490 0.7295

8 0.85248010 0.07124515 0.0474 0.7768

9 0.78123495 0.11388767 0.0434 0.8202

10 0.66734729 0.11711693 0.0371 0.8573

11 0.55023035 0.07930046 0.0306 0.8879

12 0.47092989 0.08913039 0.0262 0.9140

13 0.38179950 0.04913346 0.0212 0.9352

14 0.33266605 0.02073211 0.0185 0.9537

15 0.31193394 0.06019920 0.0173 0.9711

16 0.25173475 0.10381582 0.0140 0.9850

17 0.14791893 0.02667152 0.0082 0.9933

18 0.12124741 0.0067 1.0000

6 factors will be retained by the MINEIGEN criterion.





Eigenvectors

1 2 3 4 5


Reasons for choosing Postpaidconnection.[Calls rates & tariff plansattractive (With Free minutes & free SMS

Packs)] X1

-0.09419 0.46791 -0.01531 0.03485 0.21509 0.156


Reasons for choosing PostpaidconnectionOverall cost in a month of owning a Postpaidconnection is cheaper (Rental +Usage)] X2

-0.11080 0.39698 -0.37079 0.03364 0.30959 0.132


[Freedom to talk without worry of availablecredit balance POSTPAID).] X3

-0.01958 0.23110 0.40035 -0.26322 -0.34499 0.143


[Saves valuable time from rushing to retailoutlets(POSTPAID).] X4

0.03986 0.18999 0.52800 -0.11327 0.27615 -0.130


facili


-0.16637 0.11343 -0.07471 0.36585 -0.21738 0.324



-0.12593 0.13096 0.05627 0.53990 -0.05162 0.163



-0.20771 -0.16282 0.31122 -0.07220 -0.03892 0.412


[Upselling by the customer care agents luringcustomers through the attractive packs.] X8

0.20229 0.34042 0.11740 0.20182 -0.21164 0.034





Eigenvectors

1 2 3 4 5

Call


Call tracking & Usage possible on regular

basis in POSTPAID.] X9

-0.36422 0.20103 0.02782 -0.10269 -0.20621 0.032


Reasons for migrating from Postpaid toPrepaid[Calls rates & tariff plans costlier inPOSTPAID (With Free minutes & free SMSPacks) ] X10

0.28140 -0.13271 -0.20442 0.24941 -0.07623 0.227

Overall monthly costof owning

Overall monthly cost of owning a Postpaidconnection expensive.] X11

0.35442 -0.17738 -0.03922 -0.01275 0.20050 0.152


[Ease of One time payment at the end of themonth either online or visiting an ARC inPOSTPAID] X12

0.10337 0.03393 0.31312 0.42815 -0.10687 -0.425



0.29167 -0.15791 0.24538 -0.08032 0.01494 0.500



0.27453 0.30145 0.00794 -0.13661 0.21489 -0.174



0.24669 0.35732 -0.06407 -0.15958 -0.27024 0.087


[Excessive billing in POSTPAID] X16 0.40376 0.03134 0.12265 0.27312 -0.01462 -0.054



0.34067 0.15183 -0.21483 -0.21868 -0.17616 0.109


[Beneficial Talk time packs/SMSpacks & tariff plans available in PREPAID]X18

-0.02772 0.05822 0.19000 0.12263 0.56192 0.237





Factor Pattern

Factor1 Factor2 Factor3 Factor4 Factor5 Facto

[Excessive billing in

POSTPAID]

[Excessive billing in POSTPAID] X16 0.78416 0.04587 0.16567 0.35903 -0.01816 -0.060

Overall monthly costof owning

Overall monthly cost of owning a Postpaidconnection expensive.] X11

0.68834 -0.25965 -0.05298 -0.01676 0.24892 0.170



0.66164 0.22226 -0.29020 -0.28747 -0.21871 0.122



0.56646 -0.23116 0.33147 -0.10558 0.01855 0.556

Reasons for

migrating fromPostp

Reasons for migrating from Postpaid to

Prepaid[Calls rates & tariff plans costlier inPOSTPAID (With Free minutes & freeSMS Packs) ] X10

0.54651 -0.19427 -0.27614 0.32786 -0.09463 0.253



0.53317 0.44128 0.01072 -0.17957 0.26678 -0.194



-0.70736 0.29427 0.03759 -0.13499 -0.25601 0.035


Reasons for choosing Postpaidconnection.[Calls rates & tariff plansattractive (With Free minutes & free SMS

Packs)] X1

-0.18292 0.68495 -0.02068 0.04581 0.26704 0.174



-0.21519 0.58112 -0.50087 0.04422 0.38436 0.147



0.47911 0.52307 -0.08654 -0.20977 -0.33550 0.097



0.39288 0.49832 0.15858 0.26530 -0.26275 0.038


[Saves valuable time from rushing to retailoutlets(POSTPAID).] X4

0.07742 0.27811 0.71323 -0.14890 0.34284 -0.145


[Freedom to talk without worry of availablecredit balance POSTPAID).] X3

-0.03803 0.33829 0.54080 -0.34601 -0.42830 0.159



-0.24458 0.19171 0.07601 0.70972 -0.06408 0.181


[Ease of One time payment at the end of themonth either online or visiting an ARC inPOSTPAID] X12

0.20075 0.04967 0.42296 0.56282 -0.13267 -0.473





Factor Pattern

Factor1 Factor2 Factor3 Factor4 Factor5 Facto

Better

roaming & ISD/STDfacili

Better roaming & ISD/STD

facilitiesPOSTPAID)] X5

-0.32312 0.16604 -0.10092 0.48093 -0.26988 0.360


[Beneficial Talk time packs/SMSpacks & tariff plans available in PREPAID]X18

-0.05383 0.08523 0.25666 0.16120 0.69763 0.263



-0.40340 -0.23834 0.42041 -0.09491 -0.04832 0.459

Variance Explained by Each Factor

Factor1 Factor2 Factor3 Factor4 Factor5 Factor6

3.7718979 2.1428460 1.8247014 1.7280216 1.5413225 1.2389166

Final Communality Estimates: Total = 12.247706

Reasonsfor

choosingPostpaid

co

Reasons forchoosing

Postpaidcon

[Freedomto talk

withoutworry

[Savesvaluable

time fromrushi


facili


offe


care res

0.60697546 0.80624687 0.73701306 0.75291637 0.57641712 0.64322616 0.61850893

[Upsellingby the

customercare


possible

Reasonsfor

migratingfromPostp

Overallmonthly

cost ofowning


at the


impossibl

[CallBarring

Annoyancein POST

0.56872828 0.67340197 0.59317242 0.63520626 0.78062653 0.80572544 0.62041131



POSTPAID]

[Untimely

deliveryor nodelive


packs/SMS

0.67663246 0.77739431 0.71679905 0.65830397





Residual Correlations With Uniqueness on the Diagonal

Reasonsfor

choosing

Postpaidco

Reasons for

choosingPostpaidcon

[Freedomto talk

withoutworry

[Savesvaluable

time

fromrushi



0.39302 -0.08094 0.03766 -0.02835



-0.08094 0.19375 0.01501 0.00283

[Freedom to talk

without worry



0.03766 0.01501 0.26299 -0.06440



-0.02835 0.00283 -0.06440 0.24708



-0.07285 -0.05142 0.00397 0.15842



-0.12498 -0.03417 -0.01347 -0.00725




0.08385 0.04848 -0.15805 -0.06960



-0.07368 0.08888 -0.01413 -0.09097



0.01405 -0.08515 -0.08112 -0.02810



0.17479 -0.04927 0.07709 0.07123



0.13433 -0.03114 0.03644 -0.01426



0.10568 0.03146 -0.06701 -0.04356



-0.08127 0.06897 -0.04531 0.00651







facili


offe


care res

[Upsellby t

custom

ca



-0.07285 -0.12498 0.08385 -0.073



-0.05142 -0.03417 0.04848 0.088



0.00397 -0.01347 -0.15805 -0.014



0.15842 -0.00725 -0.06960 -0.090



0.42358 -0.12594 -0.20217 -0.152



-0.12594 0.35677 0.05490 -0.039



-0.20217 0.05490 0.38149 0.021



-0.15219 -0.03909 0.02183 0.431



-0.06910 0.00447 0.04204 -0.070



-0.07614 -0.11260 -0.02049 -0.118



-0.00100 0.02568 0.01610 0.019



-0.00329 -0.12964 0.09810 -0.100



0.05413 -0.00956 -0.08530 0.026






Call


Reasonsfor

migrating

fromPostp

Overallmonthly

cost ofowning

[Ease ofOnetime

paymentat the



0.01405 0.17479 0.13433 0.10568



-0.08515 -0.04927 -0.03114 0.03146

[Freedom to talk

without worry



-0.08112 0.07709 0.03644 -0.06701



-0.02810 0.07123 -0.01426 -0.04356



-0.06910 -0.07614 -0.00100 -0.00329



0.00447 -0.11260 0.02568 -0.12964




0.04204 -0.02049 0.01610 0.09810



-0.07069 -0.11883 0.01937 -0.10069



0.32660 0.09193 0.08549 0.03061



0.09193 0.40683 -0.07203 0.04707



0.08549 -0.07203 0.36479 -0.00589



0.03061 0.04707 -0.00589 0.21937



-0.03321 -0.05936 -0.09260 0.03639







impossibl

[CallBarring

Annoyance

in POST

[Dissatisfactory

customer care



-0.08127 -0.09870 -0.06161



0.06897 -0.06223 -0.02152



-0.04531 -0.01987 -0.12352



0.00651 -0.03748 0.03145



0.05413 0.05545 0.00443



-0.00956 0.18806 -0.01206



-0.08530 0.04736 0.02520



0.02662 -0.09003 -0.13427



-0.03321 0.05863 0.04393



-0.05936 -0.03251 0.00161



-0.09260 -0.04047 -0.02395



0.03639 -0.05914 0.10704



0.19427 0.06425 -0.00280







POSTPAID]

[Untimelydelivery

or no

delive


packs/SMS



0.01386 -0.03346 -0.12922



0.01210 -0.06163 -0.08237



0.02500 -0.10425 0.02677



-0.04351 0.03152 -0.09595



-0.05650 0.03728 0.01553



-0.01198 0.06579 -0.06951



0.07802 0.11044 -0.10167



-0.03135 -0.09716 -0.01351



0.09517 0.02793 0.07398



-0.01407 -0.07687 0.00048



0.00957 -0.08085 -0.12286



-0.04821 0.04233 0.02476



-0.09332 -0.05871 -0.04592






Reasonsfor

choosing

Postpaidco

Reasons for

choosingPostpaidcon

[Freedomto talk

withoutworry

[Savesvaluable

time

fromrushi



-0.09870 -0.06223 -0.01987 -0.03748



-0.06161 -0.02152 -0.12352 0.03145


[Excessive billing in POSTPAID] X16 0.01386 0.01210 0.02500 -0.04351

[Untimely delivery

or no delive



-0.03346 -0.06163 -0.10425 0.03152



-0.12922 -0.08237 0.02677 -0.09595







facili


offe


care res

[Upsellby t

custom

ca



0.05545 0.18806 0.04736 -0.090



0.00443 -0.01206 0.02520 -0.134


[Excessive billing in POSTPAID] X16 -0.05650 -0.01198 0.07802 -0.031



X17

0.03728 0.06579 0.11044 -0.097



0.01553 -0.06951 -0.10167 -0.013






Call


Reasonsfor

migrating

fromPostp

Overallmonthly

cost ofowning

[Ease ofOnetime

paymentat the



0.05863 -0.03251 -0.04047 -0.05914



0.04393 0.00161 -0.02395 0.10704


[Excessive billing in POSTPAID] X16 0.09517 -0.01407 0.00957 -0.04821

[Untimely delivery

or no delive



0.02793 -0.07687 -0.08085 0.04233



0.07398 0.00048 -0.12286 0.02476


35/71


36/71





Partial Correlations Controlling Factors

Reasonsfor

choosing

Postpaidco

Reasons for

choosingPostpaidcon

[Freedomto talk

withoutworry

[Savesvaluable

time

fromrushi



1.00000 -0.29332 0.11714 -0.09097



-0.29332 1.00000 0.06648 0.01294

[Freedom to talk

without worry



0.11714 0.06648 1.00000 -0.25263



-0.09097 0.01294 -0.25263 1.00000



-0.17854 -0.17950 0.01189 0.48969



-0.33377 -0.12997 -0.04398 -0.02442




0.21655 0.17833 -0.49898 -0.22669



-0.17897 0.30746 -0.04194 -0.27867



0.03923 -0.33848 -0.27678 -0.09893



0.43711 -0.17549 0.23568 0.22467



0.35477 -0.11715 0.11764 -0.04748



0.35990 0.15257 -0.27900 -0.18711



-0.29412 0.35551 -0.20045 0.02970







facili


offe


care res

[Upsellby t

custom

ca



-0.17854 -0.33377 0.21655 -0.178



-0.17950 -0.12997 0.17833 0.307



0.01189 -0.04398 -0.49898 -0.041



0.48969 -0.02442 -0.22669 -0.278



1.00000 -0.32397 -0.50292 -0.356



-0.32397 1.00000 0.14881 -0.099



-0.50292 0.14881 1.00000 0.053



-0.35608 -0.09966 0.05382 1.000



-0.18578 0.01308 0.11911 -0.188



-0.18341 -0.29555 -0.05200 -0.283



-0.00256 0.07117 0.04317 0.048



-0.01078 -0.46338 0.33912 -0.327



0.18870 -0.03630 -0.31334 0.091






Call


Reasonsfor

migrating

fromPostp

Overallmonthly

cost ofowning

[Ease ofOnetime

paymentat the



0.03923 0.43711 0.35477 0.35990



-0.33848 -0.17549 -0.11715 0.15257

[Freedom to talk

without worry



-0.27678 0.23568 0.11764 -0.27900



-0.09893 0.22467 -0.04748 -0.18711



-0.18578 -0.18341 -0.00256 -0.01078



0.01308 -0.29555 0.07117 -0.46338




0.11911 -0.05200 0.04317 0.33912



-0.18836 -0.28370 0.04884 -0.32736



1.00000 0.25220 0.24768 0.11437



0.25220 1.00000 -0.18697 0.15757



0.24768 -0.18697 1.00000 -0.02082



0.11437 0.15757 -0.02082 1.00000



-0.13183 -0.21116 -0.34782 0.17626







impossibl

[CallBarring

Annoyance

in POST

[Dissatisfactory

customer care



-0.29412 -0.25554 -0.17282



0.35551 -0.22947 -0.08598



-0.20045 -0.06287 -0.42356



0.02970 -0.12238 0.11126



0.18870 0.13828 0.01198



-0.03630 0.51103 -0.03552



-0.31334 0.12445 0.07176



0.09196 -0.22251 -0.35954



-0.13183 0.16651 0.13518



-0.21116 -0.08272 0.00444



-0.34782 -0.10876 -0.06972



0.17626 -0.20493 0.40190



1.00000 0.23661 -0.01115







POSTPAID]

[Untimelydelivery

or no

delive


packs/SMS



0.04686 -0.10030 -0.35261



0.05829 -0.26310 -0.32013



0.10332 -0.38200 0.08929



-0.18551 0.11915 -0.33022



-0.18398 0.10764 0.04081



-0.04251 0.20696 -0.19909



0.26773 0.33599 -0.28159



-0.10119 -0.27802 -0.03518



0.35297 0.09185 0.22144



-0.04676 -0.22648 0.00129



0.03357 -0.25155 -0.34798



-0.21816 0.16981 0.09042



-0.44873 -0.25029 -0.17824






Reasonsfor

choosing

Postpaidco

Reasons for

choosingPostpaidcon

[Freedomto talk

withoutworry

[Savesvaluable

time

fromrushi



-0.25554 -0.22947 -0.06287 -0.12238



-0.17282 -0.08598 -0.42356 0.11126


[Excessive billing in POSTPAID] X16 0.04686 0.05829 0.10332 -0.18551

[Untimely delivery

or no delive



-0.10030 -0.26310 -0.38200 0.11915



-0.35261 -0.32013 0.08929 -0.33022







facili


offe


care res

[Upsellby t

custom

ca



0.13828 0.51103 0.12445 -0.222



0.01198 -0.03552 0.07176 -0.359


[Excessive billing in POSTPAID] X16 -0.18398 -0.04251 0.26773 -0.101



X17

0.10764 0.20696 0.33599 -0.278



0.04081 -0.19909 -0.28159 -0.035


44/71







impossibl

[CallBarring

Annoyance

in POST

[Dissatisfactory

customer care



0.23661 1.00000 -0.26540



-0.01115 -0.26540 1.00000


[Excessive billing in POSTPAID] X16 -0.44873 -0.10880 -0.15881



X17

-0.25029 0.06625 0.00135



-0.17824 -0.21911 0.39512







POSTPAID]

[Untimelydelivery

or no

delive


packs/SMS



-0.10880 0.06625 -0.21911



-0.15881 0.00135 0.39512





X17

0.16428 1.00000 0.25338



0.10384 0.25338 1.00000

Root Mean Square Off-Diagonal Partials: Overall = 0.22471370

Reasonsfor

choosingPostpaid

co

Reasons forchoosing

Postpaidcon

[Freedomto talk

withoutworry

[Savesvaluable

time fromrushi


facili


offe


care res

0.25396769 0.21827877 0.23598692 0.20652943 0.23750736 0.23303373 0.26273202

Root Mean Square Off-Diagonal Partials: Overall = 0.22471370

[Upsellingby the

customercare


possible

Reasonsfor

migratingfromPostp

Overallmonthly

cost ofowning


at the


impossibl

[CallBarring

Annoyancein POST

0.22322864 0.19857251 0.21149032 0.18548864 0.24972903 0.23805766 0.21160716

Root Mean Square Off-Diagonal Partials:Overall = 0.22471370



POSTPAID]

[Untimelydelivery

or nodelive


packs/SMS

0.21712790 0.19096477 0.21612562 0.23699821





Generated by the SAS System ('Local', W32_VSPRO) on May 28, 2012 at 11:59:42 AM




51/71


52/71




The FA

factor anlysis post to pre

Documents