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health·yPossessing good health. Conducive to good health; healthful, healthy air. Indicative of sound, rational thinking or fr ame of mind.

com·mu·ni·tyA group of people living in the same locality and under the same government. A group of people having common interests. Similarity or identity; sharing, participation, and fellowship.

NORTH EXPANSION PROJECT COMPLETED

FISHIN’ WITH SERVICE EXCELLENCE

TOP 100 HOSPITAL

COMMUNITY BENEFIT

FINANCIALS

FACTS & STATS

Facts & StatsThe sports medicine department provided care to the Indiana Firebirds team.

The pediatric unit celebrated one year of service in November.

The Childbirth Center saw a four percent increase in the number of babies delivered.

Needy Hendricks County families received back-to-school supplies, Christmas gifts and other assistance from Hendricks Regional Health.

Hendricks Regional Health hosted 55 free community health screenings, reaching 3,500 residents throughout our service area.

EMS transported 3,706 patients to Hendricks Regional Health – 43 percent were admitted for care.

The Colts participated in several Hendricks Regional Health community events drawing large crowds of fans and potential patients – players included Brandon Stokely, David Thorton, Jeff Saturday, Nick Harper and Dominick Rhodes.

Young adults made up 27 percent of the volunteer force.

Support services staff cleaned 576,000 square feet.

1,000 telephone referrals were made by the physician referral service.

Over 1,000 local fi rst-graders participated in the “Day at the Hospital” program.

ANNUALREPORT

2004 2003Revenue Total operating revenue 119,622,982 106,384,423

Operating Expenses Total operating expenses 108,896,229 96,309,633

Operating income 10,726,753 10,074,790

Nonoperating income (Expenses) Total nonoperating expense (1,638,876) (446,787)

Change in net assets 9,087,877 9,628,003

Net assetsBeginning of year 121,373,301 111,745,298End of year $ 130,461,178 $ 121,373,301

Hendricks Regional HealthCombined Statement of Revenues, Expenses and Changes in Net Assets

Years Ended December 31, 2004 and 2003

2004 Board of Trustees members(Front Row:)From left to right: Terry Dillon, Kathleen Corbin.(Back Row:)From left to right: David Lawson, Dr. P. Daniel Read, Bert T. Carson.

Growth and expansion were

the theme of our year in 2004.

Building a new, state-of-the-art

emergency department and

medical unit helped lay a

foundation for many more

years of growth and community

service.

“

“

DENNIS DAWESPRESIDENT/CEO

North expansion showcases high-tech and high-touch philosophiesIn April 2004 Hendricks Regional Health opened a $24.5 million expansion project in the northern portion of its Danville campus. Highlighting the construction was a new state-of-the-art medical unit

and emergency department.

The medical unit includes 37 private rooms to increase privacy and patient comfort. Many features of the unit were tailored to meet the needs of an increasingly diverse patient population. Adapted facilities were included to accommodate patients with special needs. Two negative air fl ow rooms

were built for patients needing isolation and the unit also includes amenities for family members to stay overnight, which is especially important for patients fr om out of town and those under hospice care.

Occupying the second fl oor of the expansion, the unit was the pilot area for a new computerized medication record system that later went house-wide. Additional space also was built for ancillary support staff such as dietitians and care coordinators to allow them closer access to patients.

Occupying the fi rst fl oor of the project, the emergency department features 27 private patient rooms, including three critical care rooms for cardiac, pediatric and trauma emergencies. The design team spent 18 months looking at features in several existing emergency departments and combined them all to build a facility equipped with the latest technology and private, spacious patient areas. Other features include three private triage areas, a decontamination shower system and a women’s health room with special accommodations for victims of assault.

Patients in the new emergency department now enjoy faster, more effi cient care thanks to bedside registration and an all-digital radiology system. The radiology equipment includes the PACS system, which enables digital picture archiving and communication. The emergency department also has a new $180,000 computerized patient tracking system to further increase effi ciency.

Affi liate emergency medical technicians fr om local EMS agencies greatly ben-efi t fr om the new facility. The department off ers spacious training facilities, and a covered ambulance bay built to accommodate eight to ten ambulances.

Folks went fi shin’ as service excellence moved fr ont and centerCaring for people has always been a competitive advantage, but 2004 gave that a new focus. To reinforce this idea, FISH! training was brought to every associ-ate and new hire. FISH! was chosen because of excellent outcomes fr om other organizations, and its components are the corporate philosophy for interacting with patients and co-workers. Now more than ever, associates strive to: Be there. Make their day. Choose your attitude. Play! As a result of the service excellence program, Hendricks Regional Health achieved a patient satisfaction score of 4.72 of fi ve on a fi ve-point scale. And 99.6 percent of patients surveyed indicated they would absolutely or probably return to Hendricks Regional Health for services in the future.

Hendricks Regional Health recognized as a leader in Performance Improvement

Only one Indiana health care organization was named to the 2004 Solucient 100 Top Hospitals®: Perfor-mance Improvement Leaders list pub-lished in Modern Healthcare. That hospital was Hendricks Regional Health.

According to Solucient, a health care business intelligence agency, hospitals named to the list “exhibited an organization-wide culture of change” in the areas of quality of care, operational effi ciency and fi nancial performance.

Community Benefi tWith a mission to improve the health of the community, Hendricks Regional Health provided many services to the public through outreach, hospital tours, health education classes and seminars, health screenings and community sponsorships. The staff members willingly gave much of their time and attention to helping the residents of the community.

In 2004:

• 89,157 people received community benefi t fr om Hendricks Regional Health.

• 10,238 fr ee health screening tests were provided to the public.

• 77,908 people were reached by a community sponsorship.

• 1,779 hours of time were donated by associates.

• $97,629 was invested in direct expenses for community benefi t.

• $132,678 was contributed for community benefi t.

Upgraded medication dispensing technology with the installation of 18 new machines – ensuring increased medication review and

increasing patient safety.

Went live with a web-based drug information system which provides the latest medication

information to all care providers.

Completed installation of three new CT machines, located at the Avon and Danville campuses.

Began using Intensity Modulated Radiation Therapy in the Cancer Center, which delivers the most effective radiation dose while helping to protect healthy tissue surrounding the tumor.

Improved patient care with a pneumatic tube system and service through staff satisfaction and effi ciencies.

Installed a new emergency power source to keep pace with the rapid growth of information systems’ computer facilities and equipment.

Technology Highlights of 2004

Increased speed and effi ciency in the cafeteria with the introduction of the DFM Point of Sale system, which allows debit card or payroll

deduction for physicians and associates.

Brought wireless computer linkages to several physician

practices, allowing for faster access to health

information and test results.

Implemented web usage for refer-rals, benefi ts and pre-certifi cations in physician offi ces.

Introduced many technology upgrades including an electronic patient tracking system, computerized patient triage, electronic discharge instructions, wireless cardiac monitors and a new nurse call system.

Installed PACS, an all-digital system, in the radiology department improving effi ciency andpatient care.

Increased productivity with the elimination of paper insurance bills.