fahrradhafenfahrradhafen.pdfimportant communities (fb, instagram, www.) presenting the hamburg cycle...
TRANSCRIPT
BULLITT rolloutin Hamburg
Christian Baltrusch, Ralph Gaßner
1bikespresso.net, .de
fahrradhafen
Process chart
bike online store
Customer
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fahrradhafen.Hamburgour idea:
.LOGistics .CONSult .NETwork
1. orders @ bike online store
2. info about orders shipping of bikes
3. receiving boxes 4. pays charges
during the assisted bike-building
fahrradhafen.hamburg is not
BULLITT sales point
contact for the customer to buy a BULLITT
a bicycle repair shop/specialist workshop (according to German law)
BULLITT responsible (like warranty, handling of claims …)
„field service“ for Larryvsharry
Larryvsharry owned :-)
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fahrradhafen.hamburg is
… a service to rollout the BULLITT or other cargobike in Hamburg
… located in the port of Hamburg
… in the direct neighbourhood of the new Hafencity (a new urban developing area) in the old Freeport of Hamburg, its traffic concept will be based mainly on cycling roads (acc. to the current urban development plan)
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.LOGistics … inbound problem for customer
arranging a suitable delivery together with the forwarder
receiving the huge box is a problem, when not living on the ground floor
building the bike in a flat is difficult
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.LOGistics … solution
receiving boxes ordered @online store by customer
accommodating unopened boxes until the day of assisted bike building
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.LOGistics … preconditions
customer has chosen the option fahrradhafen.hamburg service
customer order information ASAP
Shipping information (tracking, forwarder, dates)
Customer data
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.CONSult … part one
organising assisted bike building enabling the customers to build their own bike in groups up to five —> 5 hrs. long
providing know-how and tools
photographing the builds
providing assembly space within the port of Hamburg
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.CONSult … part two
providing a short training „how to ride“
providing hand-pressed bik.ESPRESSO coffee during the workshop
giving advice in personalising and securing solutions …
giving an overview of the important diameters and standards used at the BULLITT or other cargo bike which are the most important tools for self- servicing
consulting for various cargo concepts
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„assisted bike building“ preparation .CONSult
receiving the info ex customer that he/ she has chosen the option „assisted building course“ during his/her purchase @onlinestore
offer the customer(s) a schedule for several course-dates to choose from
making the final appointment with the customers
day of the bike building .CONSultmaking preparation of workstands and BULLITT or other cargo bike kits
providing the tooling
heating the coffee machine
welcoming the customers
making introduction together
checking the parts list —> transfer of ownership (onlinestore/customer)
starting with the builds as a consulting process
documenting each bike progress by taking pics
making a final check of each build together
making a test ride on a private yard with assistance and explanations
.CONSult … preconditions
Information about the customer order @online store like: configuration of the ordered BULLITT or other cargobike; customer contact (eMail, phone); scheduled delivery if not in stock.
tools available
shipping boxes as work stands
customer has to accept, that the the building and riding of the BULLITT or other cargobike is at his own risk
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.NETwork
integrating the customer to the most important communities (FB, Instagram, www.)
presenting the Hamburg cycle network
assist in organising events like tours, races
creating a facebook presence/ site for www.fahrradhafen.net
creating a www.fahrradhafen.hamburg and .de site
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Who we are:
Christian born 27.9.1966 in Hamburg
Ralph born 14.4.1967 in Hamburg
Ralph is a shipping agent since 1991 works now as self-employed warehouse keeper
Christian 1990 education as certified aircraft mechanic at Airbus and works now as SAP IT consultant
Christian’s hobbies: Africa, traveling, cycling, building bikes, photographing and online communities.
Ralph’s hobbies: Sailing, cycling and brewing beer
Ralph is married and has 2 grown up children.
Christian is dependently engaged for over 25 years
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Who we are:
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each cocoa sack is 65kgs:
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Where we are:
17fahrradhafen
Hamburg city center
harbour city new urbanisation
Two cargo concepts:
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Two cargo concepts:
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workshop atmosphere:
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heavy load …
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Ghana :-)
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